The document outlines how to perform various administrative, sales, marketing, and customer support tasks in a CRM system. It describes how to create users and territories, add currencies and exchange rates, create team spaces and assign applications and members, set up assignment rules and milestones. It also covers how to add customer accounts, contacts, interactions, leads, opportunities, orders, and documents. Additional sections explain how to manage products, payment terms, partner accounts, leads referral, marketing events, and expenses. The document concludes with extra functionality like managing support tickets, follow-ups, tasks, targets, achievements, and territory and record transfers.
The document outlines how to perform various administrative, sales, marketing, and customer support tasks in a CRM system. It describes how to create users and territories, add currencies and exchange rates, create team spaces and assign applications and members, set up assignment rules and milestones. It also covers how to add customer accounts, contacts, interactions, leads, opportunities, orders, and documents. Additional sections explain how to manage products, payment terms, partner accounts, leads referral, marketing events, and expenses. The document concludes with extra functionality like managing support tickets, follow-ups, tasks, targets, achievements, and territory and record transfers.
The document outlines how to perform various administrative, sales, marketing, and customer support tasks in a CRM system. It describes how to create users and territories, add currencies and exchange rates, create team spaces and assign applications and members, set up assignment rules and milestones. It also covers how to add customer accounts, contacts, interactions, leads, opportunities, orders, and documents. Additional sections explain how to manage products, payment terms, partner accounts, leads referral, marketing events, and expenses. The document concludes with extra functionality like managing support tickets, follow-ups, tasks, targets, achievements, and territory and record transfers.
supervisor Change passwordChange user details. 2. How to Create Territory level 3. How to Add Currencies. 4. If Currency>1, then How to add exchange rate. 5. How to Create Team Space. 6. How to add application to Team Space. 7. How to add members to Team Space and Assign their roles. 8. How to create Assignment rules. 9. How to add Milestone. 10. How to Add Email Details so that email can be sent. 11. How to add Starting of Financial year. Done Login as Sales Executive---> 1. How 2. How 3. How 4. How 5. How 6. How 7. How 8. How
1. How to add Products/Services/packages. 2. How to add Payment Terms.
Login as Channel Manager
1. How to add Partner Account 2. How to assign Login credentials to channel partner. 3. How to add Partner Details. 4. How to Refer Leads to Channel Partner Login as Marketing Manager 1. How to create Marketing Event. 2. How to create lead from Marketing Event. 3. How to add Expense for Marketing Event.
Extra functionality beside above ones:1.
2. 3. 4. 5. 6. 7. 8.
How to add Technical Support Ticket
How to add Customer Support Ticket How to add Follow-ups How to add tasks. How to set Targets for team members. How to add achievements. How to add Territories How to transfer contacts/accounts/leads/opportunities to other user (only Supervisor).