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    This document provides teaching materials for guest service operations at the reception area. It was published in February 2014 by the Center for Teaching and Advanced Skills Training located in Shah Alam, Selangor, Malaysia. The document covers reception activities and handling for guest services.

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    This document provides teaching materials for guest service operations at the reception area. It was published in February 2014 by the Center for Teaching and Advanced Skills Training located in Shah Alam, Selangor, Malaysia. The document covers reception activities and handling for guest services.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
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    5 views1 page

    Cover Wim

    Uploaded by

    azzkvbesut
    This document provides teaching materials for guest service operations at the reception area. It was published in February 2014 by the Center for Teaching and Advanced Skills Training located in Shah Alam, Selangor, Malaysia. The document covers reception activities and handling for guest services.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
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    BAHAN PENGAJARAN BERTULIS

    HT-110-3:2011
    GUEST SERVICE OPERATION
    C01 : RECEPTION ACTIVITIES HANDLING

    PUSAT LATIHAN PENGAJAR DAN KEMAHIRAN LANJUTAN


    Peti Surat 7012 Jalan Petani 19/1
    Seksyen 19, 40900 Shah Alam
    Selangor Darul Ehsan
    Februari 2014

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