Johnson and Johnson faced a crisis when toxic carcinogenic substances were found in some of their products, resulting in lawsuits and loss of customer trust. This document outlines a strategic recommendation project for Johnson and Johnson that includes: 1) analyzing their industry, company background, the problems caused by the crisis, and their performance; 2) recommending strategies based on a competitive, customer, business model, and financial analysis of their internal and external environments; 3) suggesting strategies and concluding the project with customer interviews for insights.
Johnson and Johnson faced a crisis when toxic carcinogenic substances were found in some of their products, resulting in lawsuits and loss of customer trust. This document outlines a strategic recommendation project for Johnson and Johnson that includes: 1) analyzing their industry, company background, the problems caused by the crisis, and their performance; 2) recommending strategies based on a competitive, customer, business model, and financial analysis of their internal and external environments; 3) suggesting strategies and concluding the project with customer interviews for insights.
Johnson and Johnson faced a crisis when toxic carcinogenic substances were found in some of their products, resulting in lawsuits and loss of customer trust. This document outlines a strategic recommendation project for Johnson and Johnson that includes: 1) analyzing their industry, company background, the problems caused by the crisis, and their performance; 2) recommending strategies based on a competitive, customer, business model, and financial analysis of their internal and external environments; 3) suggesting strategies and concluding the project with customer interviews for insights.
The strategic recommendation to Johnson and Johnson crisis
GROUP 5 - MANAGERIAL ECONOMICS
A. Project overview Phase 1:
Industry overview identification
Phase 2:
Company background: Johnson and Johnson (JNJ)
Phase 3:
Problem identification that derives from:
i. News/Recent Issues about the crisis: Toxic carcinogenic substances were found in JnJ products and charged them a huge lawsuit issue and customers disbelief ii. JnJ Stock Movement iii. Consequences of the crisis iv. Current corporates action to overcome the crisis Phase 4:
Analyze JnJs performance:
i. Internal Environment: Competitive analysis: Porters 5 forces Customer analysis: Segmentation and Targeting Business Model: Business Canvas Financial Performance from 2010 2015 ii. External Environment: PEST (Political, Economic, Social, and Technology) analysis SWOT (Strength, Weakness, Opportunity, Threat) analysis Phase 5:
Recommendation and Conclusion
i. Suggested strategy ii. Customer Interview B. Parties to contact
Customers that use JnJ products for customer insights and recommendation C. Timeline