To: John Kubler <john.kubler@csun.

edu>
From: Alberto Zamudio <alberto.zamudio.392@my.csun.edu>
CC:
Subject: Shipping Delays
Dear Mr. Kubler,
I apologize for the shipping delay that has occurred on for one of our three clients. A
numerous amount of unforeseen problems have led to the postponing of the shipment
including:
We are out of shipping supplies
Several of the warehouse crew members were out sick
The garment vendors workers were on strike
The backup paper work has been misplaced
Our computer order system was hit with a ransomware virus
Our usual shipper is backed up due to high demand during the holidays
I am currently using everything I have at my disposal to maintain all the other current orders
and am personally speeding up the orders we do have delays on while maintaining our work
quality. I am pleased to let you know that we are already having a good deal of success
fixing the previous issues. With our emergency fund budget we will do the following:
1. Hire temporary labor
2. Get supplies from other sources
3. Using other vendors
4. Acquire another shipping company
5. Hire an IT specialist to fix computer system
I have already personally informed our clients about the delays and have informed them
about the issues and our efforts to handle them. Thankfully, our clients were understanding
and are pleased to hear the problem will only delay us a day or two. I have also already
begun to backup all of our paper work onto another hard drive to prevent losing it as well as
buying new antivirus programs for our computer systems.
If you have any question about the contents of the email, I would be more than pleased to
come in for a meeting discussing the issues and how we can prevent this from occurring
again. If all is well
With my sincerest apologies,
Alberto Zamudio
Production and shipping dept. manager
Global Fabrics Solutions, LLC
Phone: (818) 454-8893
Email: alberto.zamudio.392@my.csun.edu