Kayla McDonald

1360 Morris Rd. Apt. 401

202-903-3917
kayla.mcdonald2015@gamil.com
PROFESSIONAL OVERVIEW
Dependable, detail-oriented, and responsible young professional recognized for consistent ability to complete
food and beverage responsibilities and provide exceptional guest service.
EXPERIENCE
Busser, Embassy Suites Convention Center, Washington, DC
Apr. 2016-Present

Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing
tableware, serving water, etc.

Stock, maintain and clean designated food station(s)

Retrieve and transport dirty tableware to dishwashing area

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Intern, Lounge Attendant, Capital Hilton, Washington, DC
January 2016-March 2016

Maintain general cleanliness of Honors Executive Lounge and all equipment and furniture.

Provide exceptional customer service bussing tables and assisting guests with requests as needed.

Stock breakfast and various supplies for guests such as cups, plates, straws, napkins, etc.

Collect room service trays from hotel floors and deliver to the dish room to be cleaned and organized.
Intern, Room Attendant, Embassy Suites, Washington, DC
May 2005-Nov. 2011
Clean rooms by stripping and replacing dirty linens and towels, cleaning bathrooms, and dusting, stocking
coffee packets, sugars, soaps, vacuuming and washing windows/tracks.

Check housekeeping cart for supplies and stock as needed.

Greet guests and provide extra amenities as needed.

EDUCATION
Anacostia High School, Washington, DC
Certificate of Completion, June 2015
JOB TRAINING
Project SEARCH Internship, Bethesda, Maryland, Sept. 2015-June 2016
SKILLS
Microsoft Office (Word, Excel and PowerPoint)
REFERENCES
Chelsea McKnight: Instructor, cmcknight@ivymount.org, (240) 441-8282
Justine Zawatski: Job Coach, jzawatski@seeconline.org, (215)801-3336
Rebecca Donovan: Dir. of Housekeeping at Embassy Suites, Rebecca.Donovan@hilton.com (202)739-2001
Nathan Wakefield: Dir. of Food and Beverage at Embassy Suites, Nathan.Wakefield@hilton.com (202) 365-3958