Nhung Quy Tac Trong Quan Ly RT

LI GII THIU
NHNGQUYTC
TRONGQUNL
NHNG QUY TC TRONG QUN L
www.SachVui.Com
LI GII THIU
RICHA RDTE MPLA R
NHNGQUYTC
TRONGQUNL
NHNGCHDNCTH
THNHCNGTRONGQUNL
NguynCngiudch
LThanhHuyhiunh
www.SachVui.Com
NH XU TB NL A ONG X HI
www.SachVui.Com
LI GII THIU
Cunschcthchinbi
CNGTYSCHALPHA
www.SachVui.Com
LIGIITHIU
(chobntingVit)
Hunhttcmingiumongccthnh
ttrongcucsngvtrongsnghip.Nhngkhicng
lncao,cngmnhimnhngchcvquantrng,con
ngicngphibitcchtchcvchngaicthlm
cnhngcngviclnlaomchcmtmnh.Vth,
bn cn phi hc cch qun l, khng phi ch n khi
lmngiqunlmhyhcngaytbygi.
Nhngdoanhnhnthnhcngnhttronglchsnh
HenryFord,ChtchvNgisnglphngtFord;
ThomasWatsonSr.,ChtchvTnggimcIBM;hay
Akio Morita, ch tch v Ngi sng lp tp on Sony
caNhtBnunhnmnhnnghthutqunl.C
th ni, qun l l mt mn ngh thut nhng cng l
mt mn khoa hc. Khi bn ngi trong mt vn phng
gim c, bn phi c mt nim r rng v khoa t
chc.Ltngtrongvictchckinhdoanhltonn
mtnhmngibitcngcngtctnmctiu
chung.Lmngiqunl,nhimvcabnlphithc
yphttrinchkhngphingncnn.
Hng ngy, mi nh lnh o, mi nh qun l u
phixlvquytnhrtnhiuvntrongmilnh
vc.Vycnphicnhngnguyntcnoiuhnh
6
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LI GII THIU
tchcvtcmctiucamnh?ulnhngb
quytvknngmccnhqunlcnphic?tr
licuhiny,bnhycNhngquytctrongqunl.
Nhng c kt t thc tin v qun tr ca tc gi
RichardTemplartrnhbytrongcunschnylnhng
ch dn rt c th, mang tnh thc tin cao, rt ng
ccdoanhnhnVitNamcngchias.
Btkaicngcthhchitnhngchdnrthu
ch ny. V d nh cch khuyn khch nhn vin ho
hngvtchcclmvic,cchlmchocuchptrnn
vuiv,haybitcchtqunlchnhmnh:Tinlnpha
trc ch khng tht li; hay t ra mc tiu thc tin
chomnh,nhngphilnhngmctiuctnhthctin
cao;Hyquyton,ngaycikhiiunykhinbn
mcsailm
ycngcthxemlmttibkpnhqunl
gi ra khi mun tm kim tham vn; hoc mun tm s
ngcmtrongnghthutquntrngunnhnlcbng
chnhntvnhoringcadoanhnghipmnh.
Alpha Books xin trn trng gii thiu tibnc ln
tibnthnhtcunschNhngquytctrongqunl:
nhng ch dn c th thnh cng trong qun l (The
Rules of Management: A Difinitive Code for Managerial
Success)thucbschSchchongithnht.Chccc
bnlunthnhcngvthnhcnghnnatrongqun
l.
AlphaBooks
7
www.SachVui.Com
MCLC
Ligiithiu.....................................................................................15
PHN1:Qunlnhm
1
23
Khinnhnvintchccv
hohnglmvic
26
Phibitnhmcabnlmgv
hotngnhthno
28
tranhngmctiuthct,
nhtnhphilmctiuhtscthct
32
Tchcnhngbuihpthtshiuqu
34
Lmchocuchptrnnvuiv
38
Lmchonhmcabntthnbn
40
traranhgiicabn
42
Hysnsngsathi
44
Giaonhimvchongikhctrongmc
cthhoctrongmcbndmgiao
46
10
Chophpnhnvincmcsailm
48
11
Chpnhnnhnghnchcanhnvin
50
12
ngvinnhnvin
52
13
Hyhtsckhnkhotmcngiphhp 54
www.SachVui.Com
MC LC
14
Hybitnhntrchnhim
56
15
Khenthngnhm
cabnnuhxngng
58
Chunbnhngphngtin
ttnhtchonhmcabn
60
17
Hycangi
62
18
Chtittcnhnggbnnivlm
64
19
Hynhybnvinhngmuthun
66
20
Tobukhngkhlmvicmp
68
21
Khuynkhchlngtrungthnhv
tinhthnlmvictheonhm
70
22
ihichonhmcabn
72
23
tvthhinnimtinvo
nhnvincabn
74
24
Tntrngskhcbitcatngcnhn
76
25
Lngnghekincangikhc
78
26
Hanhpphongcchlmviccabn
vitngthnhvintrongnhm
80
chominginghrngmingibit
nhiuhnbn(kckhikhngphinhvy)
82
Khngcnthitphilunlun
ngvaitrquytnh
84
Bitcvaitrcanhngngikhc
86
16
27
28
29
www.SachVui.Com
30
Nirchonhnvincabnbit
chnhxcbntrngchiugh
89
Khuynkhch,ngvinnhnvin
mtcchtchcc
91
32
ngcgngsachanhnghthngngngn
93
33
Hysnsngniting
95
34
Yucunhnvinaragiiphpch
khngphicharanhngkhkhn
97
31
PHN2:Qunlchnhmnh
35
100
Hyhonthnhcngvichy
lmvicthcschmch
103
36
Lmgngchonhnvin
105
37
Hybitcchnghngi
107
38
ngtrthnhnlchocngvic
109
39
Hiurmnhcyuculmg
111
40
Bitchnhxcmnhanglmg
113
41
Tinlnphatrc,khngthtli
115
42
Hylunlunhnhngmtcchnhtqun
117
43
tmctiuthctchomnh,
philmctiuhtscthct
119
44
trakhochnhngphigikn
121
45
Loibnhngquytckhngcnthit
123
10
MC LC
46
Rtkinhnghimtnhngsailm
125
47
Snsngtbnhngthkhnghpthi,
lunthycnhngthcnhiuquv
nhngthangthayi
127
48
Loibnhngvicphil,phibitutin
129
49
Ktgiaovinhngngicvth
131
50
Phibitkhinocnngca
134
51
Sdngthigianhiuquvhuch
137
52
Lpkhochbvkhochc
139
53
Binchithnhvnmaynhng
khngbaogithanhnn
141
54
Bitkhinobnbstress
143
55
Chmscsckhecabn
146
56
Hysnsngnnhnaukh
cngnhnimvui
148
57
imtvitnglai
150
58
Ngngcaouchngqugi
152
59
Phibitnhnthyrngvthycy
154
60
Phibitbquanhngchuynkhngcnthit
156
61
Hyquyton,ngayckhiilc
iunylmbnmcsailm
158
Hylachnphongcch
qunltinhgn,ngin
160
62
11
63
Tngtngratmbngsmuxanhcabn
162
64
traquytcvtunthquytc
164
65
Lmtheotrcgic,bnnng
166
66
Hylunsngto
168
67
ngtrtr
170
68
Hylunlunnngngvsnsngtinln
172
69
Lunnhmcchcacngvic
174
70
Bnhynhrngkhngmtai
trongchngtaphiy
176
71
Trvvigianh
178
72
Khngngnghchi,
cbitlhchitccith
180
73
ammvdngcm
182
74
Lpkhochiphvinhngchuynxunht
nhnghyvngnhngchuynttpnht
184
75
Hychngtchocngtythy
bnngvphah
186
76
ngnixusp
188
77
ngnixunhmcabn
190
78
Chpnhnrngmtsvicspyucu
bnlmkhngphilcnocngng
192
Bnphibitthanhnlclcsp
cngcmthyshinhbn
195
79
12
MC LC
80
Trnhlisuynghboth
197
81
Hnhngvninnggingnhbn
lmtngitrongsh
199
Hychngtrngbnhiuquanim
caccptrnvcpdi
201
83
ngnhngb,hylungivnglptrng
204
84
nglmchnhtr
206
85
ngnixunhngnhqunlkhc
209
86
Chiasnhnggbnbit
211
87
ngeda
213
88
Khngthamgiavonhngchuyn
xungtgiaccphngban
216
Hychngtbnslmhtmnh
vnhmcabn
219
90
ctntrngthtthnlcyumn
221
91
Thnhthomthaiviccn
ccvickhcthnglm
224
92
Lngnghekinnhnxtvnhngvicbnlm
226
93
Duytrnhngmiquanhvtnhbntt
228
94
Todnglngtntrngthaipha,
giakhchhngvbn
231
Thamnnhucucakhchhng
233
82
89
95
13
96
thcvtrchnhimvtunth
nhngquytccabn
235
97
Lunlunthngthnvnistht
237
98
ngctxnnukhngbn
sphignhchuhuqu
239
99
Hyralnhvchutrchnhim
241
100
Hylnhngoigiaocacngty
243
Likt
245
14
LI GII THIU
LIGIITHIU
Qunllmtcngvicthtthvnhnglvicm
t ai trong chng ta nh lm. Tuy nhin mt mc
no , hu ht chng ta li thy mnh ang lm cng
vicqunl.
L ngi qun l, bn phi lm rt nhiu vic. Bn
philchdavngchc,lngilnhovnhci
cch, mt thut s (ch bng mt ng tc th chic m
xungcthlmtngthmtinlng,ngunlc,v
thm nhn vin). ng thi bn cn phi l mt ngi
ch/bc,lnitincyngikhcschianimvui
nibun,lnglcthcystinb,vlthyph
thutichnh(iunyhontonkhcvilmtthut
s).Hnthna,bncnphilngibov,lvcu
tinhvlmtvThnh.
Bnphichutrchnhimvirtnhiungi.Nhng
ngimcthkhngphidochnhbntuynchn.H
cthlnhngngimbnchngagvkhnghc
im g chung vi h. Thm ch c khi chnh h cng
chngagbnnhngbnphingonngtvihtrong
sut thi gian lm vic. Bn ng thi cng phi quan
tm,chutrchnhimvihhcmbovmt
tinhthn,tnhcmvsckhe.Bnphichcchnlh
15
khng t lm tn thng ti chnh h hoc gy tn

thngchongikhc...
BNPHICHUTRCHNHIMVI
RTNHIUNGIMCTH
KHNGDOBNCHNLA.THM
CHHCTHLNHNGNGI
BNKHNGAVCLCHNHH
CNGKHNGAGBN.
Nhngiuquantrnghnhtlbncngphilm
viccamnh.
, cn na, bn cn phi lun gi bnh tnh, vui v.
Bnkhngclamnghaynmvthoclui,
thin v mt ngi no. Qun l l cng vic c nhng
ihirtkhtkhe
LMTNGIQUNL,BNCNG
CNPHILMTNGITRUNGGIAN
GIACPQUNLCAOHNV
NHNVINCABN.
16
LI GII THIU
Ging nh bn, ti cng qun l cc nhm lm vic

(ti qun l mt lc hng trm cng nhn). C nhiu
ngiticnnhcctnvnhngkhuytimnh
cah.
L ngi qun l, bn cng cn phi l mt ngi
trung gian gia cp qun l cao hn v nhn vin ca
bn. Cp trn c th a ra mt nhim v tht v l
nhngbnvnphi:a)truyntchonhmcabn,b)
khngcphnnnhaymamai,vc)yucunhm
cabnphithchindchoclmtnhimvv
lichngna.
Bncngphitrnantinhthnnhnvinvnm
khngtnglng,mcdvicnyslmnhhngxu
ti nhm ca bn. Bn cn phi gi kn nhng chuyn
nh chuyn giao quyn hnh, sp nhp, tip qun cng
ty mi, nhng v lm n b mt, vic mua chuc cp
qun l cao hn v nhng vic i loi nh vy d cho
mi ngi lun lun x xm quanh bn v bn thng
haybnhngngitrongnhmcamnhdhi.
Bnkhngchphichutrchnhimvnhnvinm
cnphichutrchnhimvcccvnnhngnqu,
klut,truyntthngtin,hiusutlaong,ccvn
phpl,cngon,sckhevtnhanton,nhns,
tinlng,phcpchongim,giiquytvnngh
phpchonhngngibncngvicgianh.Bncng
phi gii quyt vic cho nhn vin ngh vo cc ngy
ngh,nghgiiquytcngvicgianh,nghgiagi,
17
vnqunlvphnbthigianquynhcngh
canhnvinv.v
Bn cn phi lm vic vi cc phng, ban, cc nhm,
khch hng, tng gim c, sp ca bn, ban gim c,
cccngvbphnkton(ttnhintrkhibnl
ngiqunlcabphnkton).
Bn phi l ngi gng mu. iu ny c ngha l
bn phi lun ng gi, l ngi i tin phong, n mc
gngng,lmvicchmch,thckhuyadysm,khng
thin v, c trch nhim, bit quan tm ti ngi khc,
hiubitvphilmtngihonho.lnhngi
hirtcao.Bnphichpnhnllmmtngiqunl
thbncthbchtrch.
Ttcnhnggbncnlmlcngviccabn.Tht
may l li c mt s li khuyn hu ch dnh cho bn.
Bn hy bnh tnh c qua n, tip thu nhng iu hu
chvnhtnhsgthithnhcng.Ttcnhngiu
qu gi ny c vit trong cun Nhng Quy tc trong
qunl.Cunschltphpnhngiuchatngc
vitra,chacnitivbitti.Bnhyhcvp
dngnnunhbnmunthnhcng.
Qunllmtnghthutvlmtkhoahc.Crt
nhiuschvitvnhngcchlmqunl.Cvvn
kha hc v mn khoa hc v ngh thut ny(c l bn
cngtngthamgiamtvikha).Tuynhinnhng
g sch v v cc kha o to khng cp l rt
nhiuquytcbtthnhvn.Chnhnhngquytcny
18
LI GII THIU
mikhinbntrthnhmtnhqunltigii.Ns
gipbnqunlcngtyhaytchcrttt.Nhngquy
tctrongqunl,dbnchqunlmthaingihay
lmthaitrmngi,vnkhngcgkhc.Ccquytc
vnlunng.
Bn khng th tm thy iu g trong cun sch ny
mbnchabit.Hocnubnkhngbitiu,bn
s c nhng li ni rng: Nhng iu ny qu hin
nhin.Vng,ccquytcnyrthinnhinnunhbn
thcssuynghnghimtcvn.Tuynhin,ngynay
trong cuc sng quay cung, vi v v rp khun cng
nhc,clbnskhngnghtinhngquytcny.V
iuchcchnlcthbnchatngpdngchng.
Bn hon ton c th ni: Nhng ti bit tt c
nhng quy tc ny ri. ng vy, l mt ngi thng
minh,hiubit,bnhontoncthbit.Tuynhin,bn
hythnhththimnhvtngquytcxem:Bncem
nrathchnhvcoinnhmttiuchuntrongcng
viccamnhcha?Bncchcchnlbnpdng
nch?
Tispxpccquytcthnhhainhmchobn:
Thnhtlqunlnhmcabn
Thhailqunlchnhbnthnbn
Ti cho rng sp xp nh vy l tng i n gin.

Ccquytckhngxptheomcquantrng.Quytc
19
utinkhngquantrnghnquytcthhaivngc
li. Bn hy c tt c ri em ra thc hnh. Trc tin,
bnhychnlyquytcdpdngnht.Rtnhiuquy
tcclinquantinhaudobncthbtupdng
chngngthivkhngcnphichnla.Chmtthi
gianngnchngticthlmbntrthnhngiim
tnh, vui v, t tin, qu quyt, c trch nhim, bit cch
kimsotmivnvqunlhiuqu.Nhvyqul
iu khng ti v trc y khng lu bn phi lm vic
htscvtv,mtnhc.Hccccquytcnybns
lmvicmtcchhiuquhn.
Trckhibtu,chngtanndnglimtcht
xcnhxemtqunlthcsnghalg.Vicny
khng d nh chng ta thng ngh v i vi vn
tinbc,ttcchngtaktccbcphhuynh,ngi
snxutttc,ccchdoanhnghiphaycccngnhn,
thmch k c ngicthahngmtgiatikch
x cng u l nh qun l. Tt c chng ta u phi
qunl.Cthchlqunlchnhbnthnchngta
nhng vn phi ng u, phi tn dng trit cc
ngunlcsnc.Chngtaphinlc,lpkhoch,tin
hnh v lm cho mi vic d dng hn. Chng ta cn
phi kim sot, nh gi thnh cng, t ra tiu chun,
cnithuchi,qunlvlmvic.
20
LI GII THIU
CHSAUMTTHIGIANNGN,
CHNGTICTHLMBNTR
THNHNGIIMTNHVUIV,
QUQUYT,VQUNLMTCCH
HIUQU.
Trng Kinh doanh Harvard nh ngha ngi qun

llngiemliktquthngquangikhc.Nh
tvnqunldanhtingPeterDruckerchorngngi
Qunllngictrchnhimlpkhoch,qunlv
gim st. Trong khi , Vin qun l Australia li nh
nghangiqunllngilpkhoch,lnho,t
chc, u thc, kim sot, nh gi, d tho ngn sch
nhm t c kt qu. Ti cng ng tnh vi nhn
nhny.
Tmli,dnhnghaqunltheocchnoichng
na th ttc chng ta vn u l nhng nh qun l
hnh thc ny hay hnh thc khc. Tt c chng ta u
philmquenvicngvicqunl.Btciuglm
chocucsngchngtanginhnthchnhlmt
phn thng qu gi. Sau y s l Nhng quy tc trong
qunl.Chngrtngin,khngcglkhhiuhay
khngtt.Thctccquytcnylnhngiurthin
nhin,rrng.Tuynhin,nunhbnsuynghvtng
quytcnymtcchcnthnvthchinchngtrit
21
th bn s phi ngc nhin v nhng g chng mang li

chocngvicvchnhcucsngcabn.
Bn c th bit mi iu trong cun sch ny, nhng
bncthchinkhng?Cunschnysgip,khuyn
khchbnthchinnhngiubnbit.
Hybtulmquenvichngno!
22
QUN L NHM
PHN1
QUNL
NHM
23
Tt c chng ta u phi lm vic vi ngi khc.

Hnh thc hp tc ny c th gi mt cch nm na l
lm vic theo nhm, phng, ban, t, i. Sai lm m
nhiunhqunlthngmcphilhchorngnhn
vin l nhng ngi cho h sai khin. H cho rng
nhn vin l cng c, ngh ca h. H cho rng c
s dng nhn vin mt cch thnh tho th h s tr
thnhnhqunlthnhcng.
Nhng quan nim trn l sai lm. Chng ta cn bit
rngvaitrthcscangiqunllqunltintrnh
chkhngphilqunlconngi.Mingictht
qunlbnthnnubntochichoh.Nhnggbn
cntptrungvolvaitrthcscangiqunl
chnhlqunlchinlc.Nhmcabnchlphng
tinthchinchinlcbnra.
Cng nhnc th b thay th bng mymc t ng
nhng cng vic qunl thc s th khng th thay th
c. Ngi qun l gii l ngi qun l nhng thay
i, phng php, chin lc, tin trnh v qun l s
cn bng. Trong tt c nhng iu trn, chng ta c th
rtcntinhnssongcngcthkhng.Ttnhin
lchngtakhngthkhngchtinhnvinnhng
chngtanntraochohquyntquntrongphmvic
th.
Ttnhinvitcchlnhngnhqunl,chngta
philmvicvinhngconngibngxngbngtht
24
QUN L NHM
vphibitiugthcyh.Chngtaphingvin
h,dyvcungcpchohphngtinlmvicvt
qun l chnh h; ng thi chng ta phi qun l tin
trnh cng vic v a ra chin lc cho h. Chng ta
phichtih,quantm,lunbncnhvhtrh.
Tuy nhin chng ta khng qun l h. Chng ta cho
htqunvchngtachtptrungvovaitrthcs
cachngtavitcchmtnhqunl.
NHNGGBNCNTPTRUNG
VOLCNGVICTHCS
CANHQUNL:
LQUNLCHINLC.
25
QUYTC1
KHINNHNVINTCHCC
VHOHNGLMVIC
Bn qun l nhn vin. H l nhng ngi lm cng
n lng. Tuy nhin, nu nh i vi h, cng vic h
lm ch n thun l cng vic th bn khng bao gi
khinchohcthlmvichiuqunht.Nuhn
chlmmchmonghtgivlmviccmchngth
coinhbnthtbi.Nhngngcli,nunhhtm
thy nim vui trong cng vic, h n lm vic vi tm
trng ho hng phn khi v tch cc ln x vo cng
victhbnhontoncchisdngnhngnng
lcnitrinhtcah.Chnhbnlngiphikhuyn
khch, lnh o, thc y, ku gi h v khin h tham
giatchccvocngvic.
Mi vic ch c th thi. Nhng bn li cm thy
gingnhmtthchthcivibnngkhng?Thc
raviclmchonhmcabntrnnnhittnhvicng
vic h ang lm l mt vic rt d. Nhng g bn phi
lmlkhinhquantmticngviccah.iuny
cng rt d. Bn phi lm cho h thc v gi tr cng
vic h ang lm, cng vic ca h c nh hng g ti
cuc sng, n em li nhng nhu cu cn thit g cho
26
KHIN NHN VIN TCH CC...
ngikhcvbngcchnomhcthlintng
vi ngi khc thng qua snphm h lm ra. Bn hy
lm cho h tin rng nhng g h lm c ngha rt ln
choxhichkhngphichlmgiuchocccng,
chcngty.
HYLMCHOHTINRNG
NHNGGHLM
CNGHARTLN.
Bn hy quan tm ti nhn vin ca bn. y l mt

iu d lm. Ai cng mong mun c nh gi cao v
munccoilngicch.Ttcnhnggbnphi
lm l tht s quan tm ti nhn vin. Bn s bit c
cchquantm,suyngh,lolng,thyctrchnhimv
nhim v phi tm ti nhn vin. Bn hy thc hin
trch nhim ca mnh mt cch tn tm v trit . Nh
vynhnvincabnsqutrngbnvgnbvibn
lubntimcchnhhcngkhnghiurldovsao.
Tuy nhin, bn phi tin tng vo chnh mnh trc
khi p dng phng php ny i vi nhm ca bn.
Bnctinlnhnggbnlmcnhhngquantrng
v tch cc khng? Nu bn khng chc th bn hy bt
u quan tm su sc ti nhn vin camnhv bn s
tmracchquantmtih
27
QUYTC2
PHIBITNHMCABNLMG
VHOTNGNHTHNO
Chn c cu th gii th d nhng lm cho h chi
nvinhauthkh.
CaseyStengel,
CuhunluynvinNewYorkYankees
Vy nhm lm vic l g v hot ng nh th no?

Nunhchngtamunlmtnhqunlthnhcng
thphitmracutrlichocuhitrn.
Nhm lm vic khng n thun ch l tp hp mt
nhm ngi. N l mt t chc c chc nng, c trng
ringvquytchotng.
Mi nhm lm vic u c nhiu ngi vi nhng
cchthcvcnglmvickhcnhau.
Nunhtrcybnchatngthynhmcabn
lmvicmtcchnngn,nhittnhthtikhuynbn
nnccunschQunlnhmlmvic:Tisaohthnh
cng hoc tht bi ca Meredith Belbin. (Nu nh bn
tngcquathmibnxemtipccchngsau).Cun
sch ca Belbin vit dnh cho nhng nh qun lmun
28
PHI BIT NHM CA BN LM G...
ccktqubngcchkhinchonhnvincamnh
lm vic theo cch hiu qu nht. Ti s nhc li nhng
iu ng y ni v mong mun bn phi thc hnh
nhngiuy.
Belbin cho rng mt nhm c 9 vai tr. Chng ta
thnghaythchinmthocnhiuvaitrcanhm.
Bn hy xc nh vai tr nhm ca bn ri kim tra vi
nhnggbntmc.
9vaitrcamtnhmlmvic:
L ngi t nn mng: H l nhng nh t tng i
tinphong;hratngmi;htmragiiphpcho
vn kh khn; h c li suy ngh cp tin, khc bit,
nhiuchiuvsngto.
Lnginghincutmraccphngsch:Hlnhng
ngi sng to, thch a ra tng mi v thc hin
chng;hlngihngngoivrtcngikhc
mnm.
L ngi hp tc: H tun th theo quy tc v c
qunlchtch;hcthtptrungvoccmctiuv
honktthnhmtnhmthngnht.
L ngivchkhoch:Hlunmongmuntc
ktqu,thnhtch;hathchthchthcvkhtkhao
thucktqu.
29
Lnginhgivphntch:Hphntchnhgiv
cnnhc;hlnhngngibnhtnhvvt;hlun
suynghmtcchkhchquan.
Nhng ngi lm vic theo nhm: H l nhng ngi
lun gip ln nhau v c tinh thn hp tc cao; h
lun i thoi vi nhau nhm mang li nhng iu tt
pnhtchonhm.
Nhng ngi thc hin cng vic. H c k nng lm
victt;hlmvichtmnh;hmuncngvicc
honthnh.
L ngi hon tt cng vic: H kim tra chi tit cng
vic; h l ngi gn gng v cn thn; h lm vic ht
sctntm.
L cc chuyn gia: H mong mun trang b cho mnh
nhng k nng chuyn mn; h lm vic rt chuyn
nghip;hcnhiunghlcvnhithuyt.
Gi y bn bit nn chn ai vo trong nhm ca
bnri.Nhvycththmtnhmlmvicnghalg
vbnslmgnhmcabnlmvicmtcchhiu
qu?Bncnbitrngnhmlmttpthngicng
lm vic v mt mc tiu chung. Mt nhm khng th
lmvichiuqukhimithnhvintrongnhmchlo
tp trung vo mc tiu ring ca mi ngi. Mc tiu
ring,sthngtincnhnv.vthhygclisaugi
lmvic.
30
PHI BIT NHM CA BN LM G...
Khi bn nghe thy cch xng h chng ti nhiu

hnlkiuxnghtithkhicnghalbnc
mtnhmlmvicbithptcvinhau.
Bn cng s bit bn c mt nhm lm vic tt khi
nhngvnkhkhntrnnddngbivmikhic
khkhn,ccthnhvintrongnhmsni:Chuyns
nthi,chngtacngnhaugiiquyt.
MTNHMKHNGTHHPTC
TTVINHAUKHIMITHNH
VINTRONGNHMCHTPTRUNG
VOMCTIURINGCAMNH.
Bn s bit bn c mt nhm khi nhm ni vi bn:

Chngtalmtnhm.
31
QUYTC3
TRANHNGMCTIUTHCT,
NHTNHPHIL
MCTIUHTSCTHCT
Chngtahylimtcigchoi.
SteveJob,Tnggimc,HngApple
Khitiangvitcunschny,cnginivitirng
vic araccmc tiu thc tl khng thct. H cho
rngttcccmctiunnctnhlinhngbivns
gyntngttchoBangimc.Chngtasnitivic
gyntngchoBangimc.Vlthuytthcchny
nghecvrthaynuBangimccabnchlnhng
a tr ngy th khng bit g. Tuy nhin, ti dm chc
rngBangimccabnkhngphilnhngnginh
th. H l nhng ngi khn ngoan c th pht hin ra
nhngmmukiungaylptc.
Khitinimctiuthct,tikhngcnitimc
tiuthphaymctiuddngtc.iunycngha
lmctiucngcthphirtvtvmitc.Nc
nghalmtmctiucnhiuththch.Nhvy,nhm
cabnphinlcnhiuhnna,lmvicchmchhn,
luhn,nhanhnhnhn,thovthn.
32
T RA NHNG MC TIU THC T...
Quytc3nirngmctiucabnphithct.iu
ny c ngha l mc tiu ny phi c tnh kh thi trong
khnngcabn.Vttnhinbncthlinhngi
chtchomctiucamnh.
Mc tiuthc t c nghalbn bit nhm cabnc
khnngnuvcptrncabnmongigmc
tiuy.Bngcchnobnphihihaccnhm
ca bn v sp ca bn. Bn khng th p nhm ca bn
lmvicmtcchctlcvcngkhngthchocptrn
cabnnghrngcngviccabnangtrtr.
Nu cp trn ca bn nht quyt a ra nhng mc
tiukhngthctthbnphinichohbit.Bnng
tranhcihaytrhon,cnichohbitlc.Sau,
bn nn a ra mt mc tiu c tnh kh thi ca chnh
bn. Tnh kh thi cn c chng minh bng nhng s
kinvsliuthct.Bncntiptcphnnhnhng
vn cn gii quyt cp trn ca bn xc minh li.
Dcptrncabnclmtheocchnoinathvn
cabncngcgiiquyt.Nuhyucubn
phi hon thnh mc tiu khng c tnh kh thi th bn
vnvcan.Ldolnubnkhngthhonthnhc
mctiu,bncthgiithchvihrngchnhbn
tng phn i v ni cho h bit tnh khng kh thi
camctiu.
PHIPHNHIVNCABN
CHOCPTRNBIT.
33
QUYTC4
TCHCNHNGBUIHP
THTSHIUQU
Nhng tng t cc cuc hp vi vng thng l
nhng tng hi ht, nng cn v khng sng to.
Cctngnykhngmykhihuch.Thnhng,
cccuchpnhvydngnhlilmchonhngk
khngctnhsngtolmtngrnghcc
nhng ci cch vt bc v rng nhng ngi khc
anglngngheh.
HarveyBlock,Tnggimc,
TponBokenon
Ttcchngtatngthamdnhngbuihpkiu
nh:buihpkodi,biphtbiuhiht,chngtrnh
nghsthcvitvosauphongbhockhngc
chun b trc. Ni dung cuc hp s si, lc , thiu
thngtinvkhngcthngboy.
Lngiqunl,bnphitchccnhngbui
hpththiuqu.Bnhyxcnhtrcmcchca
bui hp l g v m bo chc chn mnh s t c
mcch.
34
T CHC NHNG BUI HP...
Vcbnthccbuihpc4mcch:
Thnhlpvkthpnhmlmvic
Phbinthngtin
nggpsngkin(varaquytnh)
Thuthpthngtin(varaquytnh)
Mtscuchpcthcnhiumcchhnnhng
bnvnphithccccmcchvthmnvo
danhschmcchcabn.
Nu bn mun cc cuc hp ca bn c hiu qu th
bn phi gi vai tr kim sot mt cch trit . Bn
khngthxyratnhtrngdnchmtcchthiqu.
Nitmli,bnlnhqunl,bnlngichutrch
nhim.cuchpchiuquthbnkhngccho
php ai ngi im, khng ni g hoc l ni dng di, ni
huynthuynkhngdt.
Bnkhngnnlcsangvnkhctrongqutrnh
hp.Nulvnquantrngthbnhyanvo
chng trnh ngh s. Nu khng quan trng th khng
nncp.
T chc cc cuc hp vo cui ngy lm vic th tt
hnlvoungy.Vocuigilmviccamtngy,
mingiuvivngmunvnhdocuchps
din ra ngn gn; vo u gi lm vic, mi ngi
thngniminmankhngvochchnhvthng
tn gu vi nhau. Tt nhin, tr khi l bui gp mt
35
duy tr quan h thn mt trong cng ty th bn nn t

chcvothigianungylmvic.
XCNHTRCMCTIU
CACUCHPVMBO
CHCCHNRNGBNST
CMCTIU.
Bnnncnnhcxemnhngcucgpnocththc
hin thng qua th in t, in thoi, hoc gp ring
tng ngi (hn ch phi gp nhng ngi khng thc
scnthit).
Mi cuc hp phi c bt u ng gi. Khng
baogichibtkai.Khngbaoginilinhng
phn ni cho ngi n mun. Nu nh h khng
cnghenhngphnquantrng,saucuchphc
th hi li nhng ngi khc. Lm nh vy th h s
hccbihcngnhvlnsauhminng
gi.
Bn hy thng bo sm thi gian din ra cuc hp
nhngngqusmkhngmtaicthlycls
bnvohm.Bncnxcnhlingygicuchp
trc tt c mi ngi chc chn rng h s nh v
nthamdng.
36
T CHC NHNG BUI HP...
Bnchnhngighibinbncuchpvphichc
chnrnghlmttvlmngbn.Bnhycx
mtcchnhtqun,thnthinvdtkhot.
Bnphichcchnrngttcccmctrongchng
trnh ngh s phi kt thc bng mt k hoch hnh
ng.Khngckhochhnhngthbuihpchl
bui tn gu n thun. Nu khng c k hoch hnh
ngthbuihpphiaracquytnhvng
lihnhng.
TINHNHCUCHPNGGI,
KHNGBAOGIIBTCAI.
Nucuchpcqungngi,tsungitrln,
bn hy chia nh h thnh tng nhm v yu cu cc
nhmbocolichobn.
Bn hy ghi nh iu quan trng l cuc hp no
cngphicmtmcchcth.Cuibuihp,bn
phi xem xem mnh c t c mc ch hay khng.
V cn mt im na, bn hy t chc cc bui hp
trong phng. Gh ngi hp khng nn dng loi sang
trng, thoi mi qu v ng chn a im hp sang
trngqu,nhvysgipchocuchpdinranhanh
hn.
37
QUYTC5
LMCHOCUCHP
TRNNVUIV
Tionrngccvtrvinhquangngynay
thbncngtngphithamdnhiubuihpko
di, nhm chn v t nht. Vy th cn phi thay i
cch lm vic v ti hy vng bn s lm c iu
ny.
Vybnhylmchocccuchptrnnthv,vui
v.Bygi,trckhichngtatiptc,tischobnli
khuynmticnnhcu.Likhuyni
khinhsau:Bnhyachomithnhvintrongcuc
hp5ngtiu.Mikhiaitrongshmunnith
hphibra1ng.Mtkhihtiuhtstinca
hthhkhngcncnithmgna.Lmnhvy
khinchohthtscntrngtrongcchninng.Tuy
nhinlmcchnycngcthkhinbnbmangting
lmtknguxunhoclmtngilnhocuchp
khnghiuqu.Diylmtsgikhcdnhcho
bn.
nmcmtcchkl
Chigame,tchctrchihoctchcmtcuc
thibtk
38
LM CHO CUC HP TR NN VUI V
Chitrtim
chothnhvincpthpnhtlnhocuchp.
Ttcnhngiutrnyukhinchocuchptr
ln khi hi, tht bi v ng ngn. Bn ng lm theo
nhngcchnhvy.
Vythlmsaobncthtorabukhngkhvuiv
mkhngphilmgingtheokiucaDavidBrent?
Vui v c ngha l lm cho mi ngi ht chn nn,
lmchomingilchnhhvnhncsnggp
cabnthnh.Hihctclchomingichias
nhng iu khin h bun ci m khng b ai trch
mng.Hihclchophpmingikchuynhaycc
giaithoivuilmchomingicngvui.Hihc
cng c ngha l bn phi mm do ghi nhn nhng
gicangikhctrongmccth.
PHIIMICCHHPHNHC
VCHNHBNLNGIPHI
IMICHNG.
Ngiqunlttinchnhlbnlnhngngirt
mm do, linh hot bi h lun thoi mi, vui v v t
tin.Ngiqunlboththlunlosvhcmthy
khngantonvhaysdngnhngquytccngnhc
chegiusthiuttincah.
39
QUYTC6
LMCHONHMCABN
TTHNBN
Mtiutrtrullngtrongcucsngklnyl
chnhnhngngilmvicchmchnhtvtunth
theo nhngquy tc nghimkhcnht t c mc
tiuthlilnhngngihnhphcnht.
BrutusHamilton,
Hunluynvinththao
Ngi qun l tt chnh l bn phi bit khi no

nhmcamnhlnmnhhcngphibtnhpvi
nhm. Cn phi can m, kin quyt, quyt tm v c
nimammnhithuytvicngvicthbnmic
th lm cho nhm ca mnh ln mnh c. Bn phi
lmchoccthnhvintrongnhmtrthnhngigii
hncbn.Nhvycnghalbnphitintngh,
to nhng iu kin tt nht cho h, dy h bit vt
quacchnhbn,tintnghskhngnixubnkhi
hgiihnbn.Bnphittinvokhnngcamnh,
khng ghen t khi thy h vt tri hn mnh. y l
mtthchthckhngddngg.
40
LM CHO NHM CA BN TT HN BN
Khngmyngiqunlmunlmtheoquytcny.
Bnphihtscthoimivyntmvivtrcamnh.
Bn hy khuyn khch nhm ca bn ni ht vi bn
nhngghnghmtcchthngthn.Bnhynhnli
nhmcamnh.Nhmcabncnhngnginhth
no?Aitrongshsaunycththaythvtrcabn?
Bncthchiasgvihnngh.
MTKHIBNGYDNGC
MTNHMTTTHNHM
CABNSQUENVIVICCOIBN
LNGIQUNLCAH
Ngiknhimlngimbnmunbidngv
chm cht. H l nhng ngi ti gii, sc so v nhit
huyt.Mtkhibnthnhlpmtnhmttvlmchoh
quen vi vic bn l ngi qun l, ri cho h cm
thy thoi mi vi iu , nh vy h s khng cn
chng i hoc mun vt quyn bn na. Nhm ca
bnchchnglibnkhihcmthybctchockhng
ctintng.Dovybnhyoto,hunluynh
vlmchohtrnnttln.
41
QUYTC7
TRARANHGIICABN
Ngaythmnay,bnphitrittunthccquy
nhcacngty.Bncnnhtrcychngtani
tivicqunlnhmcabncngcchtgging
nhphicxnhmtngicha,ngimch?Nh
vy, vi t cch l cha, m, bn nht thit phi t ra
ranh gii v khng chu khoan nhng th mi c th
lm tt vai tr ca mnh. Nu nh bn h c
ng chn th h s ln ng u. Nu h thy bn
ln th h s tn dng yu im ny ca bn. Ranh
giirrngvskhngkhoannhngphiikmvi
mt quy tc nht nh l tiu chun bn c th
nh gi mi chuyn. Tt c nhng g bn cn lm l
hi: C phi vic ny vi phm quy nh khng?
Nu ng l nh vy th bn cn chm dt ngay. Nu
bn c tip tc cho n xy ra th bn s dng li
u?
Tuy vy, t ra gii hn khng c ngha l bn phi
t ra hng trm quy nh v cng nhc mt cch tc
ci. Bn ch cn a ra mt vi quy nh chnh quan
trngvibn,vinhmvvicngvic.Bnphiquy
nhmtcchrrngvkinquyt.
42
T RA RANH GII CA BN
Ti s nhc i nhc li trong cun sch ny rng bn

ang lm vic vi mt nhm ch khng phi vi mt c
nhn.Bncthnghrngivitngngihayvibt
knginocngcthcngoilnhngbnkhngphi
lmvicvicccnhnmbnanglmvicvicmt
nhm. Nu bn nhng b mt ai th bn cng phi
nhng b tt c nhng ngi khc. Nu mt ngi vi
phmquynhmcchpnhnthnhngngikhc
cngcquyncviphmquynh.
RANHGIIRRNG
VSKHNGKHOANNHNG
PHIIKMVIMTQUYTC
NHTNHLTIUCHUN
BNNHGIMICHUYN.
Ngiqunlttlngicthinghimkhcvi
nhng vic lm sai tri v iu ny s khin cho ngi
khcthyrbnlngiqunltigii,kinquyt,bit
kimsot.Nubnbqualilmcah,cthmts
ngi trong nhm s ngh bn l ngi rng lng,
nhngcnhmskhinhthngbn.
43
QUYTC8
HYSNSNGSATHI
V d bn c mt ban nhc v bn yu cu h chi.
Bnnglngnghe.Cchnokhngn.Haral
ngichisoblccung,chisainhcvangchi
mtbnnhckhc.Bygibnc3lachn:ynv
chung,thayi,sathingichiso.
Chngtahyichttibalachntrn,biv
ivittcmivntccmiquanh,cucsng,
cngvicchotivnlmchalmm,dbtcthi
nomivnnyucchungbathilachnni
trn.
Vyginhbnchncchthnhttclchung
th ban nhc ca bn s b lch cung, lc iu v khng
th chi c mt bn nhc hay lm hi lng thnh
gi.Nginghemctiucabnskhngnghena
vslnnbn.
Bn chn gii php th hai l phi thay i tnh
hnh. Ngi chi so l anh X cn c o to thm.
Anh ta c hc mt kha hc ring ti nh sa
cha nhng li sai khi thi so. Vn c gii
quyt.Bngiiquytthttuytvi.
44
HY SN SNG SA THI
Nhngnubnbocovngichisonychobit
rnganhtakhimthnhvkhngnnchoanhtachi
vtrhngghutrongbannhc,thayvoanhta
nn c giao cho lm chn rung chung bo ng c
hahonthsao?Trongtnhhnhny,bnkhngth
choanhtatiptcchimtvtrkhctrongbannhc
vanhtaslmritungmichuynln.Nhvythban
nhccabnskhngcntintngbnnavsbt
uchngibn.
Nu bn chn gii php th ba tc l cho ngi thi
so ngh vic, y l gii php nhanh gn v ng
n.Anhtacthtrvnhvtrthnhnhvchvi
cngvicrungchungbonghahonmtnino
.Khngchvy,lcnybannhccabnsthyrng
bnlmtngiququyt,bnbitthchinnhngg
bn mun, l ngi khch quan v rt c trch nhim.
Bnghicmtimqugiri.
Hy lun sn sng ta b cnh cy cht, cy mc um
tm, loi b tay chi so km ci (v bt c thnh vin
notrongnhmkhnglmvichiuqu).
HYLUNSNSNG
TABCNHCYCHT.
45
QUYTC9
GIAONHIMVCHONGIKHC
TRONGMCCTHHOCTRONG
MCBNDMGIAO
Khibngiaoquynchongikhcmbncmthye
ngivphihaotnnhiutmlcthmichnhls
uquynthts.
CaspianWoods,
trongcunAcornsLmthnotaytrng
dnglnsnghiplnlao
Mt nh qun l tt, k t lc ny bao gm c chnh

bn na, u bit rng phi qun l nhng vic quan
trng,qunlphngphp,cchthc,tnhhung,chin
lc ch khng phi l qun l con ngi. Hy tng
tngbncmtkhuvnlnvquytnhthungi
lm vn. Bn c qun l ngi lm vn khng?
Khng. Cng vic ca bn l qun l khu vn. Bn s
quyt nh phi trng g, trng khi no v v tr no.
Ngi lm vn, ging nh chic mai hay chic xe ct
kt,lcngctrongvnbnsdng,qunl,chm
sckhuvncabnmtcchhiuqu.
46
GIAO NHIM V CHO NGI KHC...
Bygitilcbnphibitcchgiaochongi
lmvncngnhiuquynaraquytnhcngtt
bnchphiquantmtichinlcludi.Bnchcn
quan tm ti bc tranh ton cnh, trong khi vn c th
thnhthingidibngrmungruPimm.
Vcbn,ychnhlbquytcacchqunlhiu
qu:Giaovicchongikhcrihtlm,chkim
tra mt i ln chc chn rng h lm theo cch m
bn mun, ln sau th c h t lm. Bn hy giao
quynchonhnvincabncngnhiucngttvcng
hnchvicqunlconngicngnhiucngtt.Thay
vo , bn hy qun l tin trnh k hoch, thnh lp
nhm ca bn, tin tng v giao quyn cho h t lm
vic ca mnh. i khi vic trao quyn kiu ny cng
mang li kt qu khng nh mong i. Nhn vin ca
bncthslidngnimtincabnvlmvickhng
hiuqu.Nhngyhontonvnllicabnvbn
lngiqunlvbnchutrchnhimqunlnhm
ca mnh. Bn c c tip v chng ta s tm cch
ngnchntrnghprirotrn,dusaothchuynri
rocngtkhixyra.
BNHYTHNHLPNHMCA
BN,TINTNGVGIAOCHOH
TLMVICCAMNH.
47
QUYTC10
CHOPHPNHNVIN
CMCSAILM
ng ch khc phc nhng trch mc, ngi qun l
sachasailm.
Khuytdanh
Ngi Trung Quc c cu Ni cho ti bit th ti s

nh c mt gi, ch cho ti thy th ti s nh c
mt ngy nhng cho ti t tay lm th ti s nh sut
i. Cu ni ny kh chnh xc. Nu nh bn cho
nhnvincabntlmthlcuhcthlmkhng
tt lm, h s mc phi nhng sai lm. Tuy nhin, bn
vnphichpnhniuny.
Nu bn l cha m v c a con hai tui th bn s
cmnhncniloukhithyconmnhcnhtnh
muncttayrtncung.Bnngbncnh
cmsnkhnlautayvbnbitrng:Conbnsplm
nc,chnhbnlngiphilausch.
48
CHO PHP NHN VIN C MC SAI LM
Bn c cho conmnh lm trn,ln sau conbn s

lm tt hn, n ch lm trn trong ln u tin
mthi.
CHOTITTAYLM
THTISNHSUTI.
Tikhngnirngccthnhvintrongnhmcabn
ging nh tr con, d ti c ni nh vy th bn cng
ngnivihnhth,tuynhinbnnhtthitphi
cho h lm trn nc nu nh h mun tin b. Bn
cn phi cm khn lau ng ng sau sn sng lau cho
h.
Mikhihlmtrnncthbnkhngctrch
mngh.Bnphinirng:Tt,ttlm,ccbnang
tin b rt nhanh. Bn c gng ng cho h nhn
thychickhnlauvvicbnphilauchidndp.
49
QUYTC11
CHPNHNNHNG
HNCHCANHNVIN
Phmsailmngincnghalbnanghcnhanh
hn.
WestonH.Agor,
TcgicunQunltrcgic
onktmtnhmlivinhaumtcchhiuquc
nghalbncncnhngthnhvinkhcnhau.Nutt
c mi ngi u c kh nng ging nhau th chng ta
khng th thnh nhm c. Chng ta hoc l ngi
lnh o hoc l ngi tun theo s ch o ca ngi
khc. Chnh v vy, chng ta cn hp tc, cng tc vi
nhau.
c th chp nhn iu ny, bn cn phi hiu r
nhnvincamnh.Bnphibitcimyu,mnh,
tt,xucah.
Bnphithanhnrngkhngphiaicnglanhli,
kin nh, c hoi bo, thng minh hay c ch tin th
nh bn. Mt s thnh vin trong nhm ca bn c th
thcscvnvbnhysathinunhkhngchy
50
CHP NHN NHNG HN CH...
vngcithin.Bncthkhngcnmtnhmlmvic
gmtonccthinti(thctnubnthunhngngi
ckhnngqucaosoviyucucngvicthhcng
nhanhchngribcngtycabnmthi).
NUTTCCHNGTAUC
KHNNGNHNHAUTH
CHNGTAKHNGTHLMTHNH
MTNHMVTTCCHNGTAS
ULNGILNHO
HOCULNHNVIN.
Bn phi chp nhn gii hn ca nhn vin v phi

qumnh,nghhvnhnggiihncahchnhl
duhiubncthlmchohphthuyhtkhnng
trongmcgiihncah.Trongkhibnangxemxt
gii hn ca ngi khc th bn cng nn xem gii hn
ca chnh bn thn mnh. L g vy? Bn khng c gii
hn?Mibnctipno.
51
QUYTC12
NGVINNHNVIN
Mt tp hp cc c nhn ch tr thnh mt nhm lm
vic khi mi thnh vin bit r v bn thn mnh v
nhng ng gp ca mnh ca ngi ti nng ca
nhngngikhc.
NormianGlassShidle,
trongcunNghthutgiaotipthnhcng
Nu bn khng cho nhn vin bit rng bn hi

lngvihthhscmthychnnn.Dhcnicho
bn bit l g i chng na th l do quan trng nht
khin h lm vic li chng lin quan ti tin bc. Mt
trong nhng l do cha c tit l, cha c ni ti,
cha bao gi c vit ra l mong mun c ng
ch khen ngi. y chnh l phn vic ca bn vi t
cchlmtngch.
Vytgibncthkhenngihri.Bncih
honthnhcngvicmtcchttpribnhynivi
hrnghlmvicrttthoclbncthngvin
h trc, y l kiu ng vin rt tch cc. Ti sao li
52
NG VIN NHN VIN
philmnhth?Bnlmvythchihhonthnh
cngvicmtcchttpscaohn.
Nhqunllngimongmunthuchiuqu
cngviccaonhtvinhngchiphbrathpnht.Bn
mun xy dng mt nhm lm vic hiu qu v bn
mun b ra t cng sc nht. Khen ngi nhn vin ca
mnhthbnchngmtmtg.lcchbncthp
dngcngay,khngtncngsc,manglihiuqu
cao,nginvkhngtnthigian.
Vytisaonhiunhqunllikhnglmtheocch
trn. Bi v lm theo cch ny cn phi c s t tin. Bn
phithcscmthyhilngvbnthnmnhthmi
ctharanhnglikhenngitrcc.
Khen ngi ngi khc ch cn mt iu duy nht l
bnphicanm.Bncngtraonhiutrchnhimcho
ngi khc th bn cng phi t nhiu nim tin h,
bn cng phi khen ngi v ng vin h nhiu hn.
plihslmvicchobnhiuquhn.
Vickhuynkhchtorabukhngkhlmvictrong
mingicngkhuynkhchngvinnhau.Trong
btcnhmlmvicno,bncngphingvinv
caotinhthntngtrgiplnnhaugiaccthnh
vin trong nhm khi c iu kin. Bn hy ni vi h
rngchngtaangngitrnmtconthuynvscng
nhaumtlbi,hailchm.
53
QUYTC13
HYHTSCKHNKHO
TMCNGIPHHP
Bn phi c kh nng la chn c ngi ph hp
giaocngvictheoyucu,sau,bncht
hon thnh phn vic ca mnh. Ti bit y l quy tc
i hi phi c trc gic nhy bn nhng ti cng bit
rng bn hiu r v kiu ngi qun l m ti ang
ni ti. Dng nh h tp hp c quanh h nhng
ngickhnng,nnglcvnhth,hchngiquan
stxemhhonthnhmctiucgiao.Bncng
cthlmnhvy.ylmtnnglcmbncth
luyntp.Tichorngknngcannglcnynm
c hai khu, l chn c ngi ph hp v trao
quynchohchomtmnhhvicngviccbn
giao.Bncnphirttintnghthbnmilmc
nhvy,tintngvokhnngcahvtinvochnh
bnthnbn.
Bnphixcnhrrngvvicbnangtmai
giaovicvvicbnangtmcig.Vdbnangcn
mt qun l ti chnh cp cao l bn ang tm ci g.
Thcnaithsao?Lngictinhthntpth?Ngi
tigiivmilnhvc?Ngictharaquytnh
btclcno?Haylngicthlpkhochtrc?
54
HY HT SC KHN KHO...
Ngicthhiuccthcangnhbn?Ngic
thccnhngbngtnhtrnmymtcchthng
tho? Hay l ngi c th lm vic n tha vi nhng
nginngny.
Ti chc rng bn hiu c ti. Nu bn hiu r
c bn cn ai cng nh bn cn ci g th bn s tr
thnh mt ngi qun l c ti nng phi thng trong
vic la chn c ngi ph hp nht. Tt nhin, y
cngkhngphiltinnggtottc,ncclnh
vic lp k hoch, quan st, ng no suy ngh v lm
vicchmchmthi.
KHITMCNGIPHHP,
BNHYCHOANHTA
CHNGTRONGCNGVIC
CAMNH.
Nunhbnkhngthcsthoviclachnngi,
hynhngicvnnhiukinhnghimgipbntmra
cngimbncn.
55
QUYTC14
HYBITNHNTRCHNHIM
Theoti,ngilnholmvichiuqunhtskhng
bao gi ni Ti. Khng phi v h c dy khng
nnnitTi.HkhngsuynghchoTi.Hngh
vchngta;hnghvcnhm.Hbitrngcng
viccamnhllmchocnhmhonthnhnhimv.
Hchutrchnhimvkhnglngtrnhn,nhngnu
c vinh quang th h s ni l chng ta t c
thnhcng,v.vychnhlcchtodngnimtin,
lcchcngviccabnchonthnh.
PeterF.Drucker,
Qunlmttchcphilinhun
Mt ngi qun l tt l ngi lun bit nhn trch

nhim. Ti bit rng vic li cho nhm ca mnh th
lc no cng d dng hn, tuy nhin cch ny khng
mangliktqutt.Bnlngilnho,ngiqun
lvlngch.Nucchuynkhnghayxyrathbn
philngingragnhvctrchnhim.
Bnctintii,nubnlngichugnhvctrch
nhimtrongnhnglckhkhnnhtthnhmcabn
56
HY BIT NHN TRCH NHIM
slmvichtmnhvbnvnubnmunthhcng
vbnmhysinhcthnmnh.ivimtngich,
chngccchnokhinnhnvintrungthnhvimnh
hiuquhncchlunsnsngngravni:Tis
chutrchnhimvvicny.
LICHONHMCAMNHL
CCHLMRTDNHNGN
KHNGMANGLIKTQUTT.
Ticngbitrngylmtcngvicrtkhkhn,
ht sc kh khn. Bn cn phi clng t tin,can m,
tintngvkhchnchn.
Bncthnghrngvicnhntrchnhimnhths
btlichobnvnslmbngingnhngikhng
c nng lc. Nhng khng, nu nh cp trn ca bn
thybnnglnvni:Chngtakhngkchp
ng va ri v ti s nhn trch nhim. Cn y l
phngntiaralnsauchngtaskhngmc
phi sai lm tng t na, h s khng cn ch ti
chuynnamngcli,hcntintngbnhn.
57
QUYTC15
KHENTHNGNHMCABN
NUHXNGNG
Nu bn hon thnh c cng vic m khng quan
tmtivicailngicthngcngthquliu
ngcangi.
HarryTruman,
TngthngM(19451953)
Cng nh vic bn phi lun lun ng ln nhn

trchnhim,chubkhintrch,bncngphilunlun
cangivkhenthngnhmcabnkhihhonthnh
ttcngvic
Vic bn chu trch nhim hay chu b trch mng
khin cho thnh vin trong nhm ca bn cng trung
thnhvibnhn.Cchbnthanhncnglaocah
cng mang li cho bn kt qu tng t. Bn hy tn
thnghmtcchcngkhaivchnthnh.Bncth
ni:Nhmlmcmtvicthtphithng,l
mtnhmtuytvi.Tithtmaymnkhiccnhm
ny.Cvnhbnchngclinquangtithnhcng
ca nhm. Tuy nhin, mi ngi u bit rng y l
58
KHEN THNG NHM CA BN...
nhm ca bn v bn l ngi lnh o nn nhm bn

cng qu mn bn hn. Nhng ngi khc th s ngh
rng bn l ngi rt khim tn v nhn nhng. Nh
vylbnlmciurtcnghari.
Timunnivibnrngcxkiunhvyrt
cncsdngcmvttin.Tibitbnphilmvic
vt v v dng nh l khng cng bng khi bn phi
nhngcngchongikhc.Tibitbnrtmunng
ln v ni to: Nhn m xem, chnh ti, chnh ti t
mnhlmttc,rcha?.Tuynhin,bnkhngthlm
vy.Bnbity,bnkhngthtmnhlmcttc,
dbnctinhaykhng.Nubnmnhimkhubn
hngthchnhnhmcabnlmrasnphmmbn
ang bn. Nu khng c nhm ca bn th bn cng
chngcgbn.Hynivinhmcabnrngvic
bn hng rt d v h lm ra sn phm rt tt. Nh
vy,nhmsrtthovsnlchnna.
NUKHNGCNHMCABN
THBNCNGCHNGCG
MBN.
59
QUYTC16
CHUNBNHNGPHNGTIN
TTNHTCHONHMCABN
Vic a ra mt chng trnh r rng vi nhng k
hochcthslmchobncthmlngttinvsc
mnhcnhn.
BrianTracy,
ChtchHngBrianTracyInternational
Nunhnhmcabnlcngcbnsdngt
hiuqucngvicthcccngcmnhmcabns
dnglnhngcimhcnthchinnhimvca
mnh. Nh vy, chnh bn l ngi phi cung cp cng
clmvicttnhtchoh.Ctgimccphngtin
cngcnghalbnlmmtichithnhcng,mti
chiemlihiuqucngvicchobn.
Nhng bnhy cung cp cho nhm camnh nhng
phngtinttnhtcth,ribnhychohtlm
phn vic ca mnh. Bng cch ny bn thc hin
ngnhimvcamnh.
Bt k ci g h cn lm cho cng vic c tin
hnhnhanhhn,nhiuhn,hiuquhn,v.vbnhy
60
CHUN B NHNG PHNG TIN TT NHT...
p ng. Nu nh bn phi thuyt phc, m hi si

nc mt, ni n, van xin hay dc ht c ngn qu ca
mnhthbncngphilm.Bnphilmngaybygi.
Bnhontonkhngthmongi:a)tndngcht
tinngcah,b)htntyvicngviccamnhnu
nh bn khng cung cp dng c lm vic cho h.
Chnhvvy,bnhycungcpchohnhnggttnht
cthc.
HYCUNGCPCHONHMCA
BNNHNGGTTNHTRI
HTLMPHNVICCAMNH.
61
QUYTC17
HYCANGI
Nu nhn vin ca bn n lm vic mt cch hng
khi, nu h khng trn trnh v s hi khi phm sai
lm,nuhcmthyvuiv,nuhtptrungvophn
vic ca mnh hn l phi chun b bo co v hp
hnhthlcnybntrthnhngilnhothc
s.
RobertTownsend,
ymnhhotngcngty
Hngngy,tithngtmldothngnhnvin
camnh,cthllichcmngngmcvnhngkt
quhtcdlktqurtkhimtn.
Thcnphnthngthsao?Nhthi.Cthlmt
hp bnh rn. Hay l bn hy cng ngi nn thm cht
nacnghungcph.
Clctinivinhnvincamnhrnghmnayl
mt ngy c bit v chng ti t c kt qu th
nythnvsautimihintra.Tichoh
c ngh ngi, nghe h k nhng cu chuyn ci th
vnht.
62
HY CA NGI
C khi ti cng thng v c nhng sai lm, v c

nhng yu km, nhng tht bi hay ri ro trong cng
vic.Tisaovy?,vhlmvichtsc,lmvic
htkhnngcah,htnhaotmlcvcngvic.
Hthtbikhngcnghalhkhngcgng.Tichc
mng v tt c nhng g chng ti n lc, gng sc,
quyttm,ctinhthnlmvictpth,nghlc,nhng
nlchtmnhvchnhng.
TISAOLIKHNGCHCMNG
H?HTHTBIKHNGCNGHA
LHKHNGCGNG.
Bn ng ch chc mng nhng thnh cng ln m

cng phi chc mng c nhng thnh cng nh na.
Nhngcithcnggivibn?Tuynhin,n
litoracmtbukhngkhmpnggihntt
cnhnggbnbra.
63
QUYTC18
CHTITTC
NHNGGBNNIVLM
Chttngcabnv
chngstrthnhlini.
Chlinicabnv
chngstrthnhhnhng.
Chhnhngcabnv
chngstrthnhthiquen.
Chthiquencabnv
chngstrthnhtnhcch.
Chtnhcchcabnv
chngstrthnhsphn.
FrankOutlaw
Tisaobnliphinhiubnnivnhngvic
bnlm?Tisaovy?Chaildo:
Thnht,lvtnhnhtqun,trcsaunhmt.Bn
cnphigilimithvcnhnglcbnscnkim
tralichng.Bnslunphihimnh:Trcyti
lmvicnythno?Nhmcabnmunbnphi
64
CH TI TT C...
lun nht qun v bn khng th tr thnh ngi nht

qunnunhbnkhngnhrtrcymnhlm
thno.Chnhvvy,bnhyhnhngmtcchtrc
saunhmt.
CNGLMTNHQUNLGII
THBNCNGPHILUTR
NHIUTHNGTIN.
Ldothhailbncnphigicccchngc.
L mt ngi qun l tt bn c th s b nhiu ngi
ghent,bctcvkhngtintng.Cchttnhtlbn
hy ch ra c l do thnh cng ca cc d n hoc l
bnhylmmithmbnnilbncth.
Bnphighivgilittcnhngthnhccquyt
nh, bn ghi nh, thin t, bo co. Bn nn lu li
ttcccthint.ylviclmchngkhkhng
v kh nng lu tr ca my tnh l rt ln, nu bn c
lugilittcccththncngchchimmtdung
lngkhngngktrongmy.
65
QUYTC19
HYNHYBNVI
NHNGMUTHUN
Cngviccatilhngn,iuchngaimunlm.
Litrnmtbinhiu
Khi bn lm vic vi nhm tc l bn ang lm vic

vi cc nhn vin. Thnh thong, cc nhn vin ca bn
lilmmtlngnhau.Tisaovy?Khngaicthtrli
ciuny.Hthchlmnhvy.Hxmlnphm
vicanhau,tranhginhlichcanhau,tranhvtr
xecanhau.Ailkutu?Bnkhngthbitc.
Bncthchotnhhnhtiptcxyrakhng?Bn
phingnchnnhngchuynngaytu.Bnphi
nm bt c nhng mu thun xung t trc khi n
xyravtmcchngnchngli.Vicnhngmu
thun tip tc m l khng c li. Tuy nhin pht
hin v ngn chn chng th bn phi tht tinh nhanh.
Bnphirthiunhmcamnhthmicthphthin
ranhngduhiucabthangaytu.
Nutumuthunchlchuynnhnhtmbn
khng ngn chn th sau ny n s tr thnh vn rt
66
HY NHY BN VI NHNG MU THUN
nghim trng. T mu thun nh ca mt hai ngi s

dnnmuthunlnvttcthnhvincnlitrong
nhmcngsthamgia.
BNKHNGTHNGV
MTBNNOHT.
Ti chc chn rng bn cng hiu c mc

nghimtrngcavnnhti.Bnphithngxuyn
quan st, theo di nhng mi bt ha ca nhm. Phi
ngnchnbthatrckhintrnnnghimtrng.Bn
philmtnhngoigiao,lcha,lm,lmtchnhtr
gia,lmttrngtithmigiiquytcvn.Bn
khngthngvmtphenoht.Bnphiaragii
php nhanh chng v kin quyt, ng thi lm cho
nhmhiurngvicthhnnhaulkhngththath.
Bnhyginhngngicmuthunvinhauti
ni l l vi h. Bn cng c th tch h ra, thay i ca
lmviccahhocllmchohphihptcvinhau.
Crtnhiucchgipbngiiquytvnny.Ti
tin rng bn s chn c gii php ph hp nht cho
tngthiimvtngtnhhungcth.
67
QUYTC20
TOBUKHNGKH
LMVICMP
C x nh nhng, lch s t nhng ci nh b tm
thng l cch gy n tng su sc nht i vi ngi
khc.
HenryClay,
ChnhtrgiavinhtncMthkXIX
Victoramtbukhngkhlmvicmpthtn
ginsongcngrtcnthit.Nunhnvincabncm
thychnnn,bunbvcuknhthhsthhinra
bnngoi.Schnnnthhinthngquacngvicca
h, qua cch h c x vi khch hng v ng nghip,
quacchhcxvinhauvquantrngnhtlcchh
lmvicchobnvvbn.
Sauylbaquytcpdngchobtcnilmvic
no:Lchs,thnthin,tt.
Chng ta u bit nhng ng ch thng hay hung
hng, qut tho v c x mt cch th l th ging nh
loi khng long vy. Cc ng ch kiu ny ang i ti
chditvong.Chngtavncthtntivtiptcpht
68
TO BU KHNG KH LM VIC M P
trin.Nhnvincabncnphic:Tntrng,ix
lchs,tntrnggitrcaconngih.
KHNGCHTHBNCHNGL
G,CHTHBNMICMT
NHMLMVICTHTS
Nunhbnkhngpngcnhngiutrnth
bnkhngnnlmngiqunl.Nhngtichcbnc
th lm c. Tht d dng to c bu khng kh
vui v. Khng kh lm vic l do ngi lnh o quyt
nh.Cngvicvtrchnhimcabnphillunvui
v, quan tm, lch s v thng xuyn gip ngi
khc. Nhn vin l mt trong nhng ngun lc quan
trngnhtcabn:hlcngc,lvkhgipbnc
c thng li to ln nht. Khng c h th bn chng
lm c g. Nu c h th bn c c mt nhm lm
victtnht.Bnhyixvihmtcchtt,ng
nhcmh.Hyquantmtihvccucsngcah.
69
QUYTC21
KHUYNKHCH
LNGTRUNGTHNHV
TINHTHNLMVICTHEONHM
Nuccbnanglmviccngnhauththigianbn
tipxcviccthnhvintrongnhmnhiuhnlthi
gian bn cng vi nhng ngi trong gia nh v cc
thnh vin trong nhm cng vy. V vy trong trng
hpny,cchttnhtlbnphihahpvimingi.
Bn khng cn thit phi yu mn h nhng nht thit
bn phi coi h nh nhng ngi cng trong mt gia
nh. lm c nh vy th cch tt nht l bn hy
torastrungthnhvtoractinhthnngi.
Vitcchmtnhqunlbnphilngingu
tronggianhny.
BNTIPXCVITHNHVIN
TRONGNHMCABNNHIUHN
VINHNGNGITRONG
GIANHBN.
70
KHUYN KHCH LNG TRUNG THNH...
Bn phi l ngi ngi khc tn trng, khm

phc, tin tng v trng cy. y l mt nhim v rt
kh khn, nng n. Bn c th m nhim c khng?
Ttnhinlbncth.Nhnggbnphilml:
Khenthngh
Dndt
Cangi
Thcy
ixtt
Giphtrngthnh
Tintngh
Thcsquantmtih.
Khuynkhch
Nhng iu trn y ni d hn lm v bn cng

thng c xu hng xem lt qua chng. By gi bn
hybradmbaphtnhnlidanhschtrnvhysuy
nghthclngvtngyucumt.Bnthcsthc
hiniunocha?Bncthlmtthnkhng?Bn
cchcchnlbnkhngcnhslmkhnghayc
lnghnlbnkhnghlmkhng?Nhnggngi
tanghvlmkhcnhaurtnhiu.Bnhynhaic
th cho bn cu tr li xc thc nht. Tt nht bn hy
nh mt ngi trong nhm ca bn. Nu khng th th
bnhynhngithycvicbnlmvinhmca
bn,hixemhthybnlmvicvinhmbnthno.
71
QUYTC22
IHICHONHMCABN
lmtcngvicrtkhvcchduynhtchng
tacthgiiquytcnlchngtaphihpscvi
nhauthnhmtnhm.iunycnghalccbnhy
lmttcnhnggtiyucu.
MichaelCaine,
Viclm
C thi im bn cn phi c thm nhiu ngun lc,

thm nhn vin, thm tin, m rng nhiu vn phng
hn,nhiucsvtchttthn,nhiuthigianlmvic
linh hot hn, nhiu gi bnh rn to hn ( chiu i
nhnvin).Bnphitorathmbtciugminl
chonhnvincmthyvuivvhilng.Lmctt
cnhngiunyihibnphirtttinbivbns
phiigpcptrnvninghnlkhngnhrng
nhm ca bn l nhmtt nht, xng ng nht v cn
nhng th tt nht. Nhm ca bn s tip tc lm vic
hiuqunhtnunhhccungcpchoccphng
tinttnht.
Tthnlbnphiccsmbochonhngiu
bn ni trn. iu ny c ngha l bn cn gy dng
72
I HI CHO NHM CA BN
c mt nhm c th em li nhiu thnh qu to ln.

Bnphilmtngiqunltigii.ycnglldo
tisaonhiunhqunlkhngmunihichonhm
ca mnh. Khng phi h cho rng nhm ca h khng
xngngmvhkhngttinbnthnmnh
ihichonhmmnh.Hsvhphiiuchnhs
ttincamnhvhkhngth.
Trctinhycngcnhmcabnsauhycng
cchnhbnthnbn.Nhvythbnmicthigp
cp trn i hi nhng ci tt hn to p hn cho
nhm. Tt hn l bn phi a ra cc con s chng
minhsxngngcanhmmnh.
HYNGPCPTRNVIHI
NHNGTHLNLAOHN,TOP
HNCHONHMCAMNH.
Hytchiusutcaoribnscccibn
mun. i hi cho nhm ca bn cng c ngha l bn
philmchonhmcabnihichochnhh.
73
QUYTC23
TVTHHINNIMTIN
VONHNVINCABN
i khi b la di li khng au kh bng khng c
tintng.
SamuelJohnson
Thnhthongmyvitnhcabnbhngyliu
khng trnh khi. Bn c xe hi. Thnh thong n b
hng,cthchlbthnglpycngliukhng
trnhkhi.Bnsgind,thtvngkhiiunyxyra.
Vythbncngngnhgivnhnvincamnh
bngthi.Nhnvincabnlcngcgipbn
honthnhcngvic.Hcngclcgpphivn,b
trc trc. Tuy nhin, chng ta phi chp nhn gii hn
cah,phithanhnrngchngtakhngqunlh
mchngtaqunltintrnhlmviccah.
Nunhbncthbquanhngyukmcah,t
nim tin vo h th bn phi ch cho h thy bn ang
lmiu.Stintngkhngchcnphicthc
hinmncnphicbiuhinrabnngoi.
74
T V TH HIN NIM TIN...
BNTHHINSTINTNGI
VIHBNGCCHNGNG
SAU,CHOHTMNHLMVIC.
Bnchohbitrngbntintngbngcchng
hh,htlmvic.Bnvncthyucuhbo
colichobnvocuingyhoccuitunvkhuyn
khchhtholunvibnvbtckhkhnnotrong
cngvic.Bnhychohhiurrngbntintngh,
bnlunsnsnggiphhayhngdnhkhih
cn.
Coi h l nhng k li bing v tch s th bn cn
xem li k nng qun l ca mnh hoc l mi bn c
tip.Ngilnhonhmtt(chnhlbn)lngic
mtnhmlmvichiuqu.Nunhmlmvickhng
tt th ngi lnh o phi chu trch. Nu nhm lm
victtthbncthtintngh.Nunhhlngi
khngthtintngc(vbncchckhng)thbn
cnthayinhmcamnh.
75
QUYTC24
TNTRNGSKHCBIT
CATNGCNHN
Chng ta cn n lc thc y mt nn vn ha tn
trng, mt nn vn ha cao s a dng, tn trng
quynlivskhcbitgiacccnhn.
NiquycaTrngHongtEdward
Ti c nhng a con v mun chng lm vic nh

mt nhm. Tuy nhin, ti cng nhn thc c rng
chngctnhcchhontonkhcnhau.Nutiix
vi chng nh nhau, p dng cc quy nh ging ht
nhauchomiathnhnggtinhncchnhls
rilon.
Nhmcabncngtngtnhvy.Mtsngi
cthlmvicnhanhnhn,mtsngikhcthkhng.
C ngi th bn cn phi km hm tc lm vic, c
ngithbnphithcgichlmnhanhhn.Chnhs
khcbitgipchonhmcabntrthnhmtnhm
lmvichiuqu.
Bnkhngcsathiaichvngikhcbitvi
ngikhc.Cchbnixvinhngkhcbitcacc
76
TN TRNG S KHC BIT...
cnhn,cchbnlachnnhimvvlachnngi
phhpthchinnhimvmiliuquantrng.
Tht s may mn l tt c chng ta khng ai ging ai.
Nunhthgiinyaicnggingnhtithqulti
t.
Vyvdnhbnqunlmtnhmbnhngvhu
ht cc thnh vin trong nhm u n mc ng kiu
cch,ninngngmc(nhbn)vikhchhng,tuy
nhinmtthnhvintrongnhmlithchnmckhcl
vhaytnguvikhchhngthbncngngcoianh
talngikhnghahpvinhm.Bnhynhgi
anh ta da vo kt qu cng vic ca anh ta. Nu nh
anhtatcmctiucamnhvckhchhng
qumnthbnhytntrngskhcbitcaanhy.
CHNHSKHCBITLMCHO
NHMHPTCVINHAUMT
CCHHIUQU
77
QUYTC25
LNGNGHEKIN
CANGIKHC
Bn hychm chlng nghengikhc ni.Hu ht
mingikhngbaogilngnghe.
ErnestHemmingway
Nubnnghrngmnhlngibitttcthbns
chlngnghekincabnthnvqulchuynlnu
bn cn c th tm ti kin ca ngi khc. Tuy
nhin,tibitbnkhngphihngnginhvy.Ttc
mingikhngkvtrhaynhimvcahdcnh
bnuthhvnciugngbnphihc
tp,tipthu.iuquantrngnhtlbnhylngnghe
thnh vin trong nhm ca mnh. Bn hy ni vi h,
lngnghekin,tngvssngtocah.
BNHYNIVIH,LNGNGHE
KIN,TNGVSSNGTO
CAH.
78
LNG NGHE KIN CA NGI KHC
Bnphicnthnchcchnrngdbntipnhn
kincahnhngchnhbnvnphilngiara
quytnhcuicng.Bncthnghehninhngiu
khngcnghalbnslmtheottccckinca
h.Nubncxnhvythbnsgpvnnghim
trng y. Bn hy lng nghe, nh gi v quyt nh
da trn nhng g bn nghe, da trn kinh nghim,
tngvnhnggthctctnhkhthi.Nunhbn
ch lng nghe m khng h tip thu cht no th nhn
vincabnthtvng.
Bnphilngnghenhngkhngcnninhtnhs
lmtheokincah.Tuynhin,bncthlmchoh
ngh rng cc kin ca h c p dng vo k
hochtngth.
Ttcnhngthnhvincaccnhmlmvicmti
quenbitucthnichongiqunlcamnhiu
gcchvvichvitcchlmtnhmhaycng
tyangphmphisailmnohocllmthno
thc hin cng vic tt hn. Nu bn quan tm ti quy
tcnythhyaracuhivlngnghemtcchv
t khng thnh kin (hoc l bn bc vi h), bn s
nhanh chng vt tri hn so vi nhng nh qun l
khc.
79
QUYTC26
HANHPPHONGCCH
LMVICCABNVITNG
THNHVINTRONGNHM
Bn l ngi duy nht, bn c k nng lm vic c
bitcthpngcnhngyucucacngtyv
khincholnhocacngtyphithubn.Bncng
c mt phong cch lm vic vi ngi khc v phong
cch gn nh trthnhmtkhunmu cabn.
Khiphongcchlmviccabnpngcnhucu
cng ty v tha mn c yu cu ca cc thnh vin
khcthbnsgthithnhcng.
StephenC.Rafe,
ChtchCngtyRapportCommunications
Hanhpphongcchlmviccabnvingikhc
khng c ngha bn l mt k xu nnh. Ngc li, iu
nycngharngbnphithngcmvitngcnhn
trong nhm v hp tcvi h. Bn c th gprt nhiu
thnh vin mun c ca ngi trc m ng v bn
cng c th phi lm vic vi nhng ngi thch trm
lng. H l nhng ngi hng ni, nu bn khen ngi
80
HA NHP PHONG CCH LM VIC CA BN...
htrcnhiungithhscmthyvcngxuh.
H mun bn hy ni ring vi h rng h lm vic
rt tt. Nh vy bn ch cn thay i phong cch ca
mnhm khng phi thay i cdng v b ngoi hoc
tnhcch.
BNPHITHNGCMVITNG
THNHVINTRONGNHMV
HPTCVIH.
Cnhnvinlikhngthchscanthipcangi
khc.Hmunttmragiiphpgiiquytvn.
Nunhcnsgip(hlnhngngirtnlc,
muntthnvnng)thhstmtibnvnicho
bnhay.Cngithlimunbntrctiphngdn
cngvicvaraccchdncthhthchin.
Bn ng qun l qu st sao ngi thch c t do
lmvicnukhnghschngivniginvibn
(h cn c th b bn m i). Cng nh th, bn ng
nhgithpnhngngimunbnhngdntm
bihcthcmthycngthngvthiushtrcho
cng vic v h s khng lm vic chm ch. Bn hy
ngh v tng thnh vin trong nhm, hy tnh xem h
cngvkhuynkhchh,tutheomtmcchiu
chnhphongcchqunlcabnvitngcnhn.
81
QUYTC27
CHOMINGINGHRNG
MINGIBITNHIUHNBN
(KCKHIKHNGPHINHVY)
y l quy tc rt n gin nhng ti chc rng rt
nhiu nh qun l khng s dng n. Ti sao vy? p
dng quy tc ny s khin cho nhn vin ca bn cm
thyhthcscbitvquantrng.Ttcnhngg
bn cn lm l ni vi nhn vin: Bn bit v chuyn
ny,bnnghthno?Ccyutcbnchnhcaquy
tcnyl:
Hikinnhnvin
Ghi nhn quan im v cch nhn nhn v vn

cah
Giao cho h nhiu trch nhim hn so vi trc

y.Bnsngcnhinkhithyngitalunmong
muncnnhnnhiuththchhn
Tho lun v nhng ch v tin tc quan trng

vinhnvin
nhgicaovichnggpkin
Khngbaogisathichbihchlnhngnhn
vintmthng.
82
CHO MI NGI NGH RNG...
Ngaycbnbitlmnhbitvmtlnhvcno
nhiuhnhthhyclmtheoquytctrn.Nhnvin
cabnscmthyttinthoimihn.Hslmvic
tthn.Hhctbnvcthbncnghcciu
gh.
Trongkhibnlmtheottcnhngiutiniti
trnthbncngphichonhnvincamnhcdp
quan st ht tt c cc khu sn xut trong ngnh ca
bn. Nh vy h s khng b gii hn trong phng ban
ca h. Bn phi cho h thy vai tr quan trng ca h
trong k hoch tng th. H cng cn bit nhng ng
gpcahcgitrvcchnhthno.Nhnmnh
vi h rng nu khng c s ng gp ca h th s
nghipchungskhngbnvng.
Bnnnixvihnhkhibnangchdncho
mtkhchhngquantrngthmquancngtycabn.
Bn hy cho h c cp nht thng tin v cng ngh
ringtrongngnhcabn:
Bng cch ny h s ngh rng bn coi h l nhng
ngirtquantmticngvic,nhngngiccp
nhtkinthcmi.Hcngnghclhlngihiu
bit nhiu hn bn. iu ny s thc y h khng
ngnghctpvmuncmmangkinthc.
83
QUYTC28
KHNGCNTHITPHI
LUNLUNNG
VAITRQUYTNH
Minginnmaumnlngnghe,ninngttnv
suyxttrckhininng.
Thnhkinh,James1:19
Tibitrngbnlsp,lngiqunl,lngirt
c kh nng, tuy nhin bn khng cn thit phi lun
luntramnhlngigiinht.
Nuccthnhvintrongnhmcabncngkhaith
hinsbtngkinvibnthcthchaikhnng
sau: hoc l h cm thy hon ton t tin nn tranh
lunvibn(trongtrnghpnybnphighinhnv
nhgicaosthngthncah),hoclhcxvi
bnmtcchqutrnvbnkhngthdngklut
ngncnh.ychnhlmtduhiungbong
cho thy cng vic ca bn c vn hoc l du hiu
cng vic ca bn vn ang rt tt. Ch c bn l ngi
duynhtbitriugangxyra.
Nuhcxmtcchqutrnvbncthdngk
lutgiiquytthttnhinbnphigiiquytring
84
KHNG CN THIT PHI LUN LUN...
vi h. Ni cch khc, bn cn nh rng nhn vin ca

mnhulnhngngitrngthnh.Bnphicho
h mt gii hn nht nh h c th l chnh mnh.
iu ny c ngha l i khi h cng khng ng vi
bn,tranhlunvckhilchngibn.Trongnhm
lm vic tt, ngi ta c th to ting vi nhau nhng
khngaimtlng.ivimtnhmlmvichiuqu
th y l iu bnh thng nhng vi nhm lm vic
khnghiuquthiunyrttaihi.
Bn khng cn thit phi lun lun l ngi a ra
quyt nh cui cng, ngi lun lun ng hoc lun
lunchnhnnhnvintnglytngt.ikhidh
csaihayng,cchttnhtlbncmch.Quan
trng l bn phi thy c s khc nhau gia nhng
chuynquantrngthcsmbncnphiaraquyt
nhvinhngchuynchngngphithamgia.
85
QUYTC29
BITCVAITR
CANHNGNGIKHC
Vnlchchngtakhngdychonhnvinca
mnhbitvbctranhrnglnhn.lnhngg
ngikhclm,chuynmnkhcnhauvmiquanh
cngvicgiaccnhnvinvinhau.
RobertBacal
Nhngchdnsnggiiquytvnnhns
Ti tng ngh rng l ngi qun l th ti phi lm

ckhngchviccatiqunlmcnphim
ngccngviccattcnhngngikhc.Ti
cnlmtngrngnunhtikhngthlmtthnh
thticngphilmbngh.Do,tidtnhlnu
nh xy ra tnh trng khn cp th ti s thay th vo
nhim v ca ai v cng vic li hot ng bnh
thng. Tuy nhin, ti bit chc rng bn thy c
vn trc ti. Nu m ng v tr ca h th ai s
lmviccati?
Cutrlil:chngcai.
86
BIT C VAI TR CA...
iu quan trng l bn phi c c hiu bit thc

tin v tt c cc cng vic. Tuy nhin, bn cn thc
rngbnkhngcnthitphithcsmngc
chng. Trong trng hp xy ra khng hong, bn cn
h tr h. Tuy nhin, y cng khng phi l vic ca
bn. Bn nn ng v tr ca bn v tr qun l.
hiu c vai tr ca ai th cch tt nht l cn bit
ngiphigiiquytnhngvnnovgiiquyt
nhthno.Bnkhngcnphimngmtvaitr
no mt cch hon ho nh nhng thnh vin trong
nhmcabn.Vaitrcahlnhnggbndnhcho
hphithchin.
BNKHNGCNPHIMNG
VAITRCATHNHVIN
TRONGNHMTTNH
NHNVINCAMNH.
Thng thng bn s thu mt ai lm cng vic

chuyn mn m bn khng bit cch lm. Bn c th l
nhqunlcanhmyinnhngbnkhngcnthit
phibitcchtnhtonthihnsdngcanguynt
plutonium.Tuynhin,bncnbitcchthucngi
cthlmttcngvicny.
Victtcccthnhvintrongnhmcnphibitv
cng vic ca nhau l iu cn thit v n s gip cc
87
thnh vin c tinh thn ng i v thc v s trung

thnhvinhau.
88
NI R CHO NHN VIN CA BN...
QUYTC30
NIRCHONHNVIN
CABNBITCHNHXCBN
TRNGCHIUGH
Vic giao cho ai bn m t cng vic v k hp
ngvihrichvicngixemvchhhonthnh
cngvicliurtddng.Tuynhin,vnlch
lmnhvyskhinchongithchincngvicbi
rivmtnhiuthigian.Tthnhtlngaytubn
hynicthchohbitbnmunhlmg.
Bnmunhlmg?,rtnhiuthchkhngch
n thun l cng vic m thi. Bn phi tnh ti vai
trcatngcnhnvvicchnhxcbnmunngi
philmg.
iu quan trng l nhn vin ca bn phi bit h
ng v tr no trong k hoch chin lc v h phi
t c kt qu nh th no. Cc thnh vin trong
nhm cng cn phi bit c gi tr v tiu chun ca
nhm cng nh ca cng ty. H cng cn thc c
phicthivhnhvinhthno(thngthn?trung
thc?giutrtngtng?bitquantm?ckhnng?).
Hcnphibitvcccyucuvtnhcm,gigic,
lm thm gi, cch c x vi ng nghip v cch gii
quytccvnkhnghong
89
NGAYTUBNHYCHOH
BITBNTRNGCHIUGH.
Slrthuchchonhngnhnvinminubnc
k hoch thn mt gip h gp g, hp tc vi nhng
ngickinhnghimdydnhhchithm.
Bn cn phi a ra mt s quy nh v cc mi
quanhtronggilmvic.Mingicnbithc
phplmgtrongtnghoncnhcth.Bnkhngth
trchmngaivhchnhviquanhnamnbn
cnh t ng nu nh bn khng ni trc vi h
rnghkhngcphplmnhvy.Nubntrch
mng h th h s ni Nhng chng ti thng lm
nhvynilmviccvchngaiphnnngc.
90
KHUYN KHCH, NG VIN...
QUYTC31
KHUYNKHCH,NGVIN
NHNVINMTCCHTCHCC
Nunhnvincabnhonthnhcngvicmtcch
ttpthbnhynichohbit,bnhyniinili
v vic lm hiu qu ca h. Bn phi vit chng ra v
lugili.Saubnhygichohbnghinhh
c th gi li, ng vic lm tt ca h trn bn tin ca
cng ty, lu nhn xt vo h s ca h. Bn c th lm
theobtccchnominlmingiubitrngh
lmvicrttt.ylcchthcbncangi,khuyn
khch nhm ca bn (v tt nhin l vi tng c nhn)
mtcchnhanhnht,rnht(cbitlvingunngn
quhnhp).Phngphpnycnglmchomingi
bit rng bn ang gim st, ca ngi v khuyn khch
nhnvincamnh.
Khikhenngiai,bnhykhenngimtcchbnh
d.Nunhhvmunginhcnthngc
bit th bn hy ni: Cm n anh v anh lm vic
mun v chng ta. Khng c anh th chng ta khng
th c c n t hng ny. S nhit tnh ca anh
trongnhngtnhhungkhkhngipchocngvic
91
camingi(cbitlcati)ddnghn.Cmn
anhrtnhiu.ylcchhiuquvddnghncch
sau: Vo ti hm mng 7, anh lm thm ca. y l
iu m chng ti mong mun anh. Chng ti mun
gitianhlicmn,v.v.
Hychohbittisaobncmnh.anhgipcho
cngviccatithunlihn.ngnilicmnhcho
nhngviccthhlmCmnanhvlmthmca.
Bnhynimtcchringt,sdngitTiv
Chng ti ch ng ni Ban qun l. Bn hy ni
cmntheocchbnhthngbnhayni.
Hy khen ngi ngay khi cng vic hon thnh. Bn
hycmnnhnvinmikhihphinlcgngsc
lmiug.Nunhhngtunhphilmthmca
thchlgilmvictheocthcngvicmthi.
ychngtaangnitinlclmvicmtcchc
bit,cnnhiucgng.
Nu bn tng cng duy tr nhng hnh ng mang
tnh tch cc nh ni trn th chc chn nhn vin
cabnstiptcnlchtmnhvbn.
KHIKHENNGIAI,BNHY
KHENNGIMTCCHGIND
92
NG C GNG SA CHA...
QUYTC32
NGCGNGSACHA
NHNGHTHNGNGNGN
Yu cu nhm ca bn p dng phng php m h
khng tin tng vo quy trnh pht trin hoc l vo
ngn ng m h ang s dng xy dng mt h
thnglmtquytnhanthtbi.
LukeHohman
Phasaukintrcsphnmm
Mthmtiangngitrntuha.Aingphi
ca an ninh quy gii kht v gy ra tnh trng bo
ng. Vic ny khin cho tu ha gn nh ngay lp tc
phidngli.ontukhngthtiptchnhtrnhcho
tikhitnhtrngbonggicxcminhli.Cn
phi nh ti ngi qun l tu ci t li chung bo
ngangku.Michuynchnginvythi.
Lc,tiangtrnngncuchpvtib
trgi.Tithitisaohlikhngcmththngtt
hn.Ngiqunltuphimt20phtgiithchti
saohthngnylitinlinhtivinhngngic
lin quan, cho bn thn anh ta, cho nhn vin qun gii
93
kht, cho nhng ngi c nhim v trn tu, cho tt c

mingingoitrti,mthnhkhcheni.Stt
hn nhiu nu nh anh ta ch cn ni, Vng, cm n
ngiquantm,ynglmththngvdng.Ti
snghthaythn.
Tichcrngtrongcngtycabncngcrtnhiu
h thng ng ngn. Cch tt nht l bn ng c iu
chnhchng.Nubnkhngththaymithbnhyc
gng chu ng v tip tc dng. Tuy nhin, bn ng
lagtnhnvinrngchngvnrttt.Bikhihbit
c s tht th h s khng tn trng bn, khng tn
nhimbnna.
NGCGNGLADI
NHNVINCABN
LTTCURTTT.
Tikhngnirngbnnnikhpcngtyphn
nnvttcnhnggkhngtttrongcngty.Lmnh
vythbnsitichthtbithi.Bnhynhrng
nunhbnkhngthniciugttpthcch
tt nht l bn ng ni g c. Bn ng c gng iu
chnhcigmbnbitlngngn,ltit,cbitl
ivinhmcabn.
94
HY SN SNG NI TI NG
QUYTC33
HYSNSNGNI
TING
Ngi qun l gii chnh l bn cn phi c gng
lun lun i mi. Bn khng c i theo mi mt li
mn. iu ny c ngha l bn khng c c x theo
kiusailmnh:Khng,chngtakhnglmtheokiu
y.Trilibnphinil:ltngrthay.Theo
anhthlmcchnothchinciu?
Hn th na, bn cn phi khuyn khch nhn vin
a ra cc tng mi cng nh chnh bn thn bn
cngphithngxuynnggpcctngmi.Bn
hypdngcctngmi.Mitunbnchnlymt
tngvpdngchng.
Ttnhinbnhypdngnhngtngnhtrc
m bo nhm ca bn thch nghi dn vi nhng
thay i. Sau bn mi nn chuyn sang nhng thay
iquantrnghn.Bnhypdngchngdndn.
Cngvivicbnaracctngmithbncng
phi yu cu nhn vin ca mnh mi ngi u phi
aranhngtngmivtngcngviccah.Nh
vycngviccahskhngnhmchn.Numitun,
mingiucmttngmithcuinmhsc
95
crtnhiusngkinmichobnthnhvchoc
nhm.
Vic ny qu kh ? Bn hy ku gi nhm ca bn
cng tham gia. Lc u th ai cng do d khng mun
thayinhngnubnitinphong,cnhmcabn
cngslmtheo.Vnubntiptcduytrlngnhit
tnhthcnhmcngsbtcngvstiptcnhit
tnh lm theo bn. Bn hy tin l bn c kh nng lm
c. Bn cn phi tip tc c gng u thc cho nhn
vin cng khuyn khch nhau tham gia vo cng vic
ny.Nhvybnscnhiuthigianhnaracc
tng mi y l mt phn trong cng vic qun l
cabn.
Bnhykhuynkhchsngto,khenthngnhng
kincgitr,xydngmtnnvnhabitghinhn
nhng sng kin, nhng tng (ngay c khi chng
khngcpdng).
NUMITUN,MINGIUC
MTTNGMITHCUINM
HSCCRTNHIU
SNGKINMI.
96
YU CU NHN VIN A RA GII PHP...
QUYTC34
YUCUNHNVINARA
GIIPHPCHKHNGPHICH
ARANHNGKHKHN
Nhnvinrthayphnnn.Tichornghintng
nytrthnhthiquen.Bnphiotolmsao
nhnvincabnkhngphnnn.Bncthchophp
h phn nn nhng yu cu h nu nu ra nhng kh
khnthcngphiaragiiphpgiiquyt.Khic
btckinnochorngcgkhngnthathbn
phihi:Vyanhmuntilmgvivn?.Nu
h phn nn th bn hi Anh ngh chng ta nn lm
g?.
Ngiqunlttnhtmtitnglmvicchop
dngquytcnymtcchtrit.ngtayucuchng
tiara giiphptrc,saung ta on xemvn
cachngtilg.Cchgiiquytvncangta
ging nh cch chi mt tr chi. Vic p dng phng
php ny khin chng ti phi ng no suy ngh nhiu
hn v cn trng hn vi nhng li phn nn ca mnh.
Clntikhnghilngvinhnvinanninh.Ticho
rnghkhngchquanstcameratheodivhcng
chngthmbtnln.Nunhciugxyrathtili
lngiphichutrchnhim.Nhngtikhngthtm
97
ra gii php i ph vi vic ny. Tuy vy, ti khng

th i gp cp trn v phn nn v tnh hnh . Trc
tin,ticnphitmragiiphp.
KHICBTCKINNOCHO
RNGCIUGKHNGN
THATHBNPHIHI,VYANH
MUNTILMGVIVN?
Sau,tiquytnhtticthgiiquytvnny.
Ticn lmchocc nhn vin an ninh thy ciu g
ngphigimst.Tinirngmtsnhnvinbpht
hinchnhviquanhtnhdcninotrongtonh
vhnhvicthlbghilimtmyquaytheo
dino.Tuynhinkhngaibitchclmyquayno.
C nhiu loi my quay, my quay khu xe, my quay
trongvnphng,myquayhnhlangvkhunhkho
ditnghm.Ktqulbphnanninhbtulmvic
htscnghimtc.Cptrnrthilngvitivvicny.
Vylticthtmcgiiphpmkhngcnphi
phnnnvicptrn.
Phithanhnltitmracgiiphpkpthi
trckhiccnhnvinanninhphthinrahschng
thtmthycnhtctunotrongccmyquay.Hs
phimtrtnhiuthigianthmicthbitciu
.
98
YU CU NHN VIN A RA GII PHP...
99
PHN2
QUNL
CHNHMNH
100
QUN L CHNH MNH
Minguyhimlnnhtlbtthu,bbtay,bchn
binhngnhimv,hthng,ccthtcnibcngty
vnhmtlinhvithgiibnngoi.iunysxy
ranunhttcmingichquantmtivictc
hiusuthnlquantmtivictchiuqu,hay
nicchkhc,nunhhkhnglmtheonhngiughi
trongcunCcquytc.
NgiJaylhathncaHumphrey
trongtcphmVng,thaBtrng
Trnytitrnhbyccquytccbnvqunl
nhm. iu hin nhin l hu ht cc nh qunl u c
nhm qun l. Tuy nhin, tt c cc nh qun l cng
phiqunlcchnhbnthnh.Cbncngvy.Vth
ttcccquytcsauyldnhchobn.Chngsgip
bnlmvicchiuqu,nngsutcaohn.Bnctinti
i,bnscmthykhcthmtngyquaimbn
chngcgngtinthmchtno.
Nghqunllmtcngvickhkhnbinihi
bn phi cng lc lm c hai vic. Bn phi hon thnh
cngviccabnvphichticngviccanhm.
Chngtagivtrcngcaothcngvicmicngkhc
xasovicngvicbanu.Vthngthchngaimun
nichochngtabitvcngvicmicngvicqunl
thcscnhngnhimvno.Chngtacththam
101
gianhngkhahckhngcnthitckhachnghc
gi tr g: Ti v d nhng kha nh hc xy dng cu
LegoTM,khahcthitkcaxoi,khahciukhin
canvocuitun.Ttccckhahcnyucgi
lotoqunl.Thcschngtakhngcoto
mtcchcthtrthnhnhqunl.Qunllci
gmchngtatipthuctthctin.Ttnhinl
cngcmtvinhqunlbmsinhnhngnichung
tt c chng ta u ch l nhng k m mm thu lm
nhngkinhnghimvtvnhninynin.ylmt
vic lm vt v song vn khng mang li nhng th
chngtacn.
BNSCMTHYKHCTH
MTNGYQUAIMCHNGC
GNGTINBTHMCHTNO.
Chngtacdyqunhiuiuhinnhin.Nhng
gtilmylmunemtichobnnhngquytc
chahcvitra,nhngquytcmbnkhngthc
ctrongnhngchuynicanvocuitun.
102
HY HON THNH CNG VIC...
QUYTC35
HYHONTHNHCNGVIC
HYLMVICTHCSCHMCH
Thintichc1%ltinngcn99%lmhinc
mt.
ThomasEdison
Tichorngquytccbnctyucaqunlchnh
lphihonthnhnhngviccbn.Bnkhngthtr
thnhnhqunlthnhcngnubnkhnghonthnh
tt cng vic chnh ca bn. Bn c th phi n vn
phng sm hn tt c mi ngi, sm hn c thi gian
theothiquentrcycamnh.
Mtkhibnhonthnhxongphnviccabnth
c th tp trung tt hn vo vic qun l nhm. y
khngphillcbntinhnhcckhahcdingyv
vic qun l thi gian hay i loi nh vy, m c bn
bncnphi:
Ctnhtchc
Nhittnh
103
Lmvichiuqu
Tptrung.
Ti e rng bn khng cn la chn no khc. Bn s

phikinquytvlmtheonhngtiuchtrn.Qunl
khngphilvicchiloanhquanh,ralnhribmc
cng vic cho nhn vin lm. Qun l thc s l mt
nhim v thm lng n vn c thc hin nhng
ngitadngnhkhngphthinran.
Bygi,nubnmunbitmnhcphilnhqun
lttkhngthbnhynhnvobnlmviccamnh
xem.Bnnhnino!Bnthyg?Mtnilmvicgn
gngvngnnp?Haylgiytkhpnivcnhng
nghschaphnloi?Gngnghaylnxn?
BNPHIKINQUYTV
LMTHEONHNGTIUCHTRN.
Bn phi s dng bt c phng tin no c th

m bo chc chn hon thnh cng vic mt cch xut
scvngthihn.Bnhylndanhsch,sdnglch
lm vic trn my vi tnh, trao quyn, yu cu gip ,
thc khuya, dy sm. Tt nhin bn cn phi c cuc
sngcamnh.Tuynhin,bnphihonthnhcngvic
cabnvhyhccchlmvichiuqu.
104
LM GNG CHO NHN VIN
QUYTC36
LMGNGCHONHNVIN
Nu bn i lm mun, ci c vi khch hng, khng
ng ngi khc knh trng v lm vic khng hiu
qu th nhn vin ca bn s c nguy c tt dc nhanh
chng. Ti gi s tnh hung ny, ngc li nu bn
khngchnnggimcnnsm,honthnhtt
cng vic v ng thi hn, cx ng mc, t t nh
mt ngi c vn ha v pht huy c ti nng ca
mnhthnhnvincabnsnoigngvlmvicht
mnhvbn.
Ttcmingi u cncaiknhtrngv
noitheo.Hcncngihtntrngvganhua.
Vngischnhlbn.Tibitylmtihi
rtlnivibn.Nubnnghrngngianhhng
llithivlngithathhynghlii.Ttccc
thnhvintrongnhmcabncmtmiquanhc
bit vi bn. Bn l ngi lnh o, ngi khuyn
khch ng vin h, l sp, l ngi c vn dy dn
kinhnghim,ngihngdn,ngithy,anhhng,
ngi lm gng, nh v ch, ngi che ch v bo
v.ccvaitrtrn.Bnphihonthnhnhim
v,phiaratiuchunvphigngmu.
105
Cmtthcthtscrrng:Nubnkhngquan
tm ti cng vic th ti sao h phi quan tm? Bn cn
lm gng trong mi vic. Bn khng th yu cu nhn
vinlmtheokiuLmnhtinichkhngphilm
nhtilm.Bnmunhlmttthtrctinbnphi
lmtt.
BNPHIKHINCHONHNVIN
KHAOKHTVIUG.
Bncngphilngiitinphongnhnvinnoi
theo.Bnphilmchonhnvinthycigbn
hphnu,cigkohlnch.Cichnhl
bnthnbn.
Nu nh bn c i cht ti nng, kh nng tinh t,
nt c o th tht tuyt vi. Nhng c im ny s
lmbnnitrihnsovinhnvincabn.
Bnphibitcnhimv,hnhngvthchin
nhim v ca bn. Phng php y l t duy kiu
qun l, suy ngh kiu qun l v hnh ng kiu qun
l.
106
HY BIT CCH NGH NGI
QUYTC37
HYBITCCHNGHNGI
Nu ti cng mun lm c vic g th ti cng
khnggilcngvic.
RichardBach
Nu bn khng thchlm nhng g bn ang lm th

bn hy trnh ra nhng ch cho nhng ngi yu
thchn.Quytc38snirhnvvnny.y,
chng ti ch mun lm cho bn cm thy yu thch
nhng g bn ang lm. Yu thch cng vic l tm thy
nimvuikhihonthnhcngvic.Bncmthyvuiv
trong lng v tm thy l do g vui mng v bn
khng coi cng vic qu nghim trng (iu ny khng
cnghalbnkhinhthngngikhchoclkhng
honthnhcngvicmtcchttnht).
Hi lng, vui v vi cng vic c ngha l bn nhn
cngvicvvaitrcabntrongmtbicnhrngln
hn.Bncthvalmvicchmchvvatnhng
nim vui ca bn thn. Bn c th lm vic mt cch
nng sut, hiu qu, cn c sing nng, hot bt, ng
tin cy v c trch nhim tuy vy, bn vn phi lun
107
vuiv.ylquynlachncabn.Khngainivi
bn rng bn phi lun nghim ngh v cng thng,
ngitathubnchllmvicmthi.iuchc
chn l nu nh bn bit cch nghim trang ng ni
nglcvbitcchhihcvimingithbns
gy c nh hng to ln i vi nhng ngi xung
quanh.
KHNGAINIVIBNRNGBN
PHILUNNGHIMNGHVCNG
THNG,NGITATHUBNCHL
LMVICMTHI.
Nubnlmvicnichcsnghimtcvcng
thngthticmtlikhuyndnhchobnlchngai
quantmiugangxyratrongubnu.Khng
mtaiht.Hchmunthynhngcithhinrabn
ngoimthi,cibntrongthhontondobnquyt
nh.
108
NG TR THNH N L CHO CNG VIC
QUYTC38
NGTRTHNHNL
CHOCNGVIC
Nu cng vic lm bn lo lng qu th bn hy nh
rngnchlcngvicmthi.Cngvickhinchng
ta quan tm v c gng thc hin ton b ht kh nng
camnh.Cngvickhinchngtaphinghtinkc
ngoi gi lm vic. Cng vic lm cho chng ta mun
hon thnh mt cch hiu qu, mun ci tin v mun
thnhthovn.
Tuynhinchlcngvickhichngtanitiv
honthnhn.
Bnhynhnxungquanhxem.Bnsthycnhng
ngichorngnhngghlmltrungtmcathgii
hoc l c ngha sng cn vi ton th hnh tinh. S
tht vn l s tht. Bn hy vui v vi cng vic ca
mnh,coitrngnvlmvichtmnh.Tuynhin,bn
phinhrngchlcngvicvncthbthayth.
Bncngcthbthaythmthgiivntiptctn
ti.
Khngchocngviclmchbnkhngcngha
l bn khng quan tm, khng t ho hnh din v
109
nhnggbnlm.Khng,iunycnghalbncn
bitspxpcngvicngni,nglcbncthi
gian v vi gia nh v ngh ngi. ng cho cng
viclmchobnkitqu,lmbncngthnghaymi
mt.
110
HIU R MNH C YU CU LM G
QUYTC39
HIURMNH
CYUCULMG
Thangi,ngicnphixinliti.Cngviccangil
lmchnhtr,cnviccatiliuhnhqunru.
HumphreyBogart,
trongphimCasablanca
Vy vic bn phi lm l g? y l cu hi rt d,
nhngbncthtsbitcutrlikhng?Vdnh
khi sp ni Ti mun vic ny hon thnh cng sm
cng tt, bn thy yu cu nh vy rt r rng ch?
Nhng trn thc t khng h d cht no. Cng sm
cng tt l tnh theo kh nng ca ai? Ca bn? Hay
ca sp? V t mun hiu theo s mong mun hay
cn thit? T hon thnh th c hiu theo rt nhiu
cchkhcnhau.Tibittianghicukvara
vdmangtnhmphmnhngytiangchng
minhchoiutimunni.Bnbitrngbncmt
nhm v bn phi qun l n. Bn bit bn c ngn
sch, nhng con s v ch tiu cn phi t c. Bn
cng c mt chin lc trc mt v mun thc hin
n.
111
Nhngbncnhimvphilmg?Vicnocnu
tin?Vicnocthsau?Mctiulg?Gnyc
vic g thay i khng (cc nh qun l cp cao thnh
thong c kiu thay i nh v mun bn phi cm
nhncsthayi)?
Ti tng lm vic cho mt qun l cp cao. B
ngoi,ngtamunnhmcatilmvicthnhcngv
hiu qu nhng dng nh ng li gy kh d mi khi
chngtihnhng.Mikhitimunthayiiug
t c mc tiu th ng ta li do d, tr hon
khng a ra quyt nh. Ti mun iu hnh b phn
ca ti bng tt c kh nng nhng dng nh ng ta
lun cn tr gy kh khn cho ti. Cui cng, ti pht
hinrarngngmunphngbankhcdomtngih
hng ca ng ta lnh o ginh c kt qu cao nht.
Tikhngcchnlmngichinthngbivnhim
vcgiaochongichutrtuicang.ng
y mun ti b tht bi chu ng c v vang. Mt
khitibitcchnhxcthngtinhmuntiphi
lmgthtiscthlmvicmtcchtchcc.Bn
cnbitclngitamunbnlmg.
NHIMVUTINCABNLG?
NHIMVSAUCNGLG?
VMCTIUCABNLG?
112
BIT CHNH XC MNH ANG LM G
QUYTC40
BITCHNHXC
MNHANGLMG
Vybnanglmg?ylmtquytcquantrng
nhngthnghaybbqua.
trliccuhinythbnphiarac
khochludivkhochtrcmt.Nubnkhng
ckhochthbncngkhngcbn.Nukhngc
bn th bn s khng bao gi tm thy kho bu. Nu
bn bit mnh l ai v mnh ang i n u th bn l
nhqunlthcth.
Vycphilbnangchunbccchithng
tintrongtnglai?Chithigianchotikhiquyt
nhlmg?Chichongythngquaichotikhi
bn ngh hu? Thu thp thng tin c th t mnh
ngrathnhlpcngtyithvsdngthngtin
nhmthulinhun?Thamnvibnthnvch
i thi c? Bn c gng c cp trn mt ti?
Thitlpnhngmiquanhxhitmnimvui?n
cp tng, cc ngun lc, nhn vin v my mc
thnh lp mt cng ty ca chnh bn (, ti tng
chngkincchlmnyvngitartthnhcng.
Ngitabitchnhxcmnhangthcslmg)?
113
NUBNKHNGCKHOCHTH
BNKHNGCBN.KHNGC
BNTHBNSKHNGBAOGI
TMCKHOBU.
Khng c cu tr li no l ng hay sai c. Nhng

thcscutrlisaichnhlTikhngbitlmgc.
Bn phi bit chnh xc l bn ang thc s lm g.
Khngphilbncgiaolmg.Cngkhngphil
bnmunlmgmlbnangthcslmg.Mtkhi
bn bit c iu ny th bn s lm vic mt cch k
diu v bn c nhng b quyt ring. C l ai cng bit,
cngcthchngaibit,nhngiuquantrnglbn
bit.
Bygibn hy nhnxung quanhnhmcabnv
ni cho ti bit tng thnh vin trong nhm ca bn
angthcslmg.ylmtbitprthuchcho
bn.
114
TIN LN PHA TRC, KHNG THT LI
QUYTC41
TINLNPHATRC,
KHNGTHTLI
Tibitbnphimtrtnhiuthigianthmihon
thnhcngvic.Vingichuyndndpvchmsc
cycithchngphilolngsuynghvtnglaihay
philmtnhsngtolintcght.Nhngbn,mt
nhqunltigii,thmitunphidnhra30pht
lpkhochchotnglai.Bnhycgngthinhng
cuhinginnh:Lmcchnomnhcthbn
c nhiu hng hn? Ti phi lm g thu c
nhiulinhunhn?Lmcchnocthhnch
victhaythcngnhn?
C mt cu ngn ng: Nu bn lun lun lm li
nhng g bn lm th bn s lun nhn c ng
nhnggbnc.Cuninyhontonng.Nu
bnkhngtinlnthbnsdmchnmtch.Nubn
lmvythcsustncngngsaubn.Bnphilin
tc khng ngi tay cho, lun lun tin ln ngc dng
nc.Loicmpphilintcbilnphatrctrong
sut c i n c th lc nc qua mang. Chng
khngbaogingng vnng. Hyhnhngnhc
mp. Lin tc tin ln pha trc. Nu bn khng lm
nhvythcrtnhiungikhcslm.
115
Tibitbnbnrnthnotrongthigianlmvic.
Bnmhmthravthycrtnhiuthcntrli.
Sau li phi gii quyt nhim v ca mnh: cc vn
vnhnvin,batra,cngviccabuichiu,gi
htsthsonxong,riliungvitchtr,rili
tilcphidndphtmithvvnh.yvym
lickngngnnynivibnrngbnphidnh
ra30phtmitunvnbntibinghvtng
lai.,iunychctrongmmthi.
Tuynhin,thigian30phtnycthtndngkt
hpvinhngvickhc.Mituntidngbatramt
mnhmtlnvdngthigiansuynghsngto,
ngh v tng lai, ngh v cch ginh chin thng.
Nhngtiphirangoinbatramtmnhkhib
aitivcanthipvoviclpkhochtronguti.
HYHNHNGNHCMP
LUNLUNTINLNPHATRC
116
HY LUN LUN HNH NG...
QUYTC42
HYLUNLUNHNHNG
MTCCHNHTQUN
Ti thch phong thi lm vic thng ngy v n kt
hpcnhngntnginvinhngntnghipdm
khnghlmgimgitrcachng.
Dilbert
Nuhngngybnthngmcbngphccngs
ritnhinbnisangmcbjeanvichicos
mi th nhng ngi khc s nhn bn vi mt ci nhn
ngvc.
Nubnthnglmvicttvrimtngybnlm
vic ti t, km hiu qu th ngi ta s cho rng bn
anggylngphtisncacngty.
Nu thng ngy bn vn i x lch lm vi nhn
vin ri bng dng bn thay i v thng hay qut
mnghthhskhngcntintngbnna.
Nu bn hay i lm sm, ri sau bn li thng
nmun,ngiscmihimenthnhnvincabn
skhngtntrngbnvcoibnlknghinngp.
117
Nhnvincabnphibithchiiugbn.
Bn phi lun lun trc sau nh mt. Bn phi i x
vi nhn vin mt cch bnh ng. Lm vic vi phong
thi n nh. Bn phi trnh khng tr thnh ti
mtiucangikhc.Bnphilngihonho,l
ngikhngcgtrch(haiiunycthhonton
ging nhau). Bn phi trung thc ngi khc tin
tng v l ch da ca ngi khc (nhng iu ny
cngligingnhau).
Bnkhngcrur,bunchn.Bnphilunlun
amm,nngn,luntoraphongcch,thchmohim,
sngto,athchthc.Bnhychcchnrngchnhbn
l ngi quyt nh tt c cc iu trn v bn hy p
dngchngmtcchtuytinhtqun.
118
T MC TIU THC T CHO MNH...
QUYTC43
TMCTIUTHCT
CHOMNH,PHILMCTIU
HTSCTHCT
ychngtakhngnitingnschhaymctiu
chung.Chngtaangnitimctiu,mcch,ng
li c nhn. Bn phi t ra mc tiu nu khng bn s
khngthquytnhcbncthnhcnghaykhng.
Cng phi ni rng bn khng c php so snh bn
vibtcaikhc.Tilunlunrtmungiimtmn
th thao no nhng ti khng th thc hin c v
thtbithmhi.Vicnykhintinghrngtil
kthtbinhngmtngyn,tiphthinralnhng
ngigiivththaolnhngngicgenvlnhvc
.iunythrrngltikhngc.Nhvychng
ltilkthtbi?Khng,chlvnvgennn
ti khng th t trch mnh. Ti c kh nng v nhng
lnh vc khc v ti li nh gi thnh cng ca mnh
theonhngtiuchsau:
Nmngoitilmnhthno
5nmtrctilmthno
Tiangthchinkhochcnhnnhthno
119
Tiangthchinkhochdihncamnhnh
thno.
Bnkhngcsosnhvinginokhcbivso
snhvingikhclmtviclmngungc.
uckhngkinnhskhinchotadblunglc
v d mc sai lm. Khi nhn ai th bn thng c xu
hngghentvihvmtcigcahnhngbn
khng h bit cht g v ci m bn ang thm mun.
Ngi ta ni rng i mt dm ng bng giy ca
ngikhcthbncthichnmtdmna,tuy
nhinkhibnccigiycangikhcrithbn
sthtvngvmunqungbnngay.
Vybnhytchomnhmtsmctiunhngbn
hythctvinhngmctiu.Gisbntmc
tiutrthnhthlnhcacthgiithiunghecv
ntngnhngnhontonkhngthct.
Bnhytramctiuctnhthchthcnhngphi
lmctiucthtc,thctnhngcngphic
th thch. S l khng tt nu bn t mc tiu qu d
dnghayqukhkhn.
120
T RA K HOCH NHNG PHI GI KN
QUYTC44
TRAKHOCH
NHNGPHIGIKN
Cng vic l bc chn dung ca ngi thc hin n.
Bnhylmviccabnmtcchhonho.
Khuytdanh
Khng ai bit bn ang ngh g. Khng ai bit bn

munvncaotiu.Khngaibitthcsbncth
thng tin ti u bn cn nh Quy tc 40 ch: Bit
chnhxcmnhanglmgvvybncththchin
nhngkhochringcamnhngthivnmbo
thc hin tt phn vic c giao ca mnh. K hoch
cabnphiikmvimctiungnvdihn.Tc
l bn phi xc nh c ci mnh mun t ti, iu
bndnhttivsaubnscccig
tintithnhcnglcibnthcsmun.
Tisaobnphigibmt?Bivcthkhochca
cngty,canhmbnqunlvspcabnkhnghi
havinhau.ylkhochctnhchtcnhnvbn
nngichoringbnbncthtiptccm,hy
vng, khaokht. Bn khng nn cho ngi khc bit
121
vlmhngkhochcabn.Ngiqunlmnhdn
l ngi dm lm, t tin v lm theo k hoch do mnh
vchra.Nungitanghephongthanhbitcnh
ca ngi qun l ti gii m h tin tng th h s
khngcntintngna.Bncthnghtinhngbc
ichoringmnhnhngngnichoaibit,nukhng
nhnvincabnsnghrngbnspribcngtyd
chocthbnphimtvinmnathmicththc
hinckhochringcabn.Nubnckhoch
mun c thng tin nhanh chng th ngi ta s cho
rngbnlkthamvngnnhskhnggiaochobn
k hoch lu di v e rng bn s c ct nhc qu
nhanh.Cnna,kcbnthcsmunthchinmt
cuc cch mng, mun chinh phc nh Everest hay lt
cHongthbnhycgiknnhvlun
duytrphongthinhittnh,tntm,ngtincy,chm
chvnnh.
KHOCHCABNPHIIKM
VIMCTIUNGNVDIHN
122
LOI B NHNG QUY TC KHNG CN THIT
QUYTC45
LOIBNHNG
QUYTCKHNGCNTHIT
ylmtvngxoytcngctheohngtinln:
viclmtoranimthovnimthokhchlvic
lm.
GiosRasabethMossKanter,
TrngKinhdoanhHarvard
TicththybnangnghrngBygithngta
li t gim vo chn mnh ri. Vt b nhng quy tc
khngcnthittrongchnhcccunschnivccquy
tcsao?ngvy,bnhyloibnhngquytckhng
cnthit.Nhngngoitrnhngquytccati,quytc
cabn.Bnhyloibnhngquytccangikhc.
Bnhylmchonhnvinbitrngbnngvphah
vbnsnginhabtkthtcnotngcng
tnhhiuquchocngvic.iunycnghalnhng
gkhngcnthitcnphicloib.
Trongbtcnilmvicnocngxyratquanliu
thamnhng,cngcnnhngquytckhngphhpdo
hthngqunltrcyli.Bnhyxobttc,
123
hychtittcnhnggbnvnhmcabnlm.
Bnhylmchocngvicchungctrinkhainhanh
chng,thngthonghnbngcchloibbtciug
dtha,khngcnthit.
S l rt d lm vic theo nhng thi quen hng
ngy v khng nhn mi vt di mt gc mi, mt
phngphptipcnmi.Hngngybnilmvcoi
cng vic ca bn nh mt iu g qu hin nhin
chngcgphibntm.BnhythhiTisaochng
talmvicny?Tisaochngtalmtheocchny?.Ti
chcbnsphthinrartnhiuiukhngcnthitv
sloibcchng.
TISAOCHNGTALMVICNY?
TISAOCHNGTA
LMTHEOCCHNY?
Bn hy lm n gin mi vic, tit kim thi gian,

lmchonhnvinvuivhnvtintngbnhn.Mi
chuynththtscngin,dlm.
124
RT KINH NGHIM T NHNG SAI LM
QUYTC46
RTKINHNGHIM
TNHNGSAILM
Tt c chng ta u c ln phm phi sai lm. Nu
chngtalnhngnhqunlsngto,nhqunli
mi tuyt vi th chng ta khng mc sai lm. Tuy
nhinnhiunhqunllimunchegiuttcnhng
sai lm ca h. H che y, giu gim v khng mun
nhtichng.Bn,mtnhqunltinng,thkhng
c lm nh h. Bn khng c trch mnh, cng
khngcngikhsvhitic.Thayvo,bn
phiphntchtmranhngldokhinbnmcsailm,
bnbcvingnghipbittisaonlisaivlp
khochkhnglplisailm.
Sai lm c th l khu nh gi khng chnh xc,
khubnhngkhnghiuqu,mtbnbocokhng
tt hoc l do vic qun l thi gian v cc ngun lc
khng hiu qu, vic khng hon thnh k hoch ng
thihn.Khibnlitkxemcbaonhiusailmthbn
cththyrtnhiu.
Tr thnh nh qun l i hi phi c mt qu trnh
khng ngng hc hi kinh nghim. Bn khng c
ngynmtchvkhngcchorngmnhbittt
125
c mi th. Bn khng nn v khng th lm nh vy.

Bn c th tm n nhng ngi ng tin cy, nhng
cunschhaygipbncnhngbcingn.
c bit nhng ngun ny rt hu ch vi bn nu nh
bn nhn c nhng li khuyn ngn gn, sc tch,
sngngvthct.*
TRTHNHNH
QUNLIHIPHICMTQU
TRNHKHNGNGNGHCHI
KINHNGHIM.
Sailmliurtqugivchngkhngchdycho
ta bit chng ta sai ch no m chng cn cho ta bit
cchsacha.Khibnphmphitsailmhn,bn
strthnhnhqunltigiihn,kinhnghimhn,c
kh nng nh hng ln hn. Chng ta ai cng c th
mcsailm,chngtahybitthanhn,bitrtrakinh
nghimvtiptctinlnphatrc.
V d hy xem cun sch ca Ros Jay: T duy nhanh nhy dnh cho
nh qun l, Nh xut bn Prentice Hall nm 2001.
*
126
SN SNG T B...
QUYTC47
SNSNGTBNHNGTH
KHNGHPTHI,LUNTHY
CNHNGTHCNHIUQU
VNHNGTHANGTHAYI
Bnbitthnoriy,cngviccabnangthun
li,trichythbngnhinbnkhngtcchtiu,
doanhsbnhngstgim,victhayinhnvinlin
tcdinra.Nhngbnvnanglmnhngcibntng
lmtrcy.Bnvnangpdngphngphplm
vic rt hiu qu nhng bng nhin n cng khng cn
tc dng na. Bn phi lm g? Trc tin bn phi
thc c nhng ci cn hiu qu v nhng ci ang
thay i. S thay i din ra nhanh ti mc m bn
khng kp nhn ra n cho ti khi qu mun. Bn hy
cnh gic vi iu ny, hy sn sng v chun b thch
ngmtcchnhanhchng.Bnphinmbtc:
Phtminhminhttrongngnh
Cngnghmi
ngdngmi
Phngphpmi
127
Vic thay i doanh s bn hng, xu hng th

trng,thayivnhnvin,mctiuvdtho
ngnsch.
Bn ng lun i theo mt li mn, nu cn hy sn

sngthayilinlc.Nhqunlttlngisnsng
thch ng vi s thay i mt cch nhanh chng v ti
tnh.Nukhng,bnsbloikhicucchi.
Quy tc ny c th p dng cho mi vic, v d nh
phong cch qun l nhn vin. Bn c th duy tr mt
cchqunlnovinhnvintrongnhiunmvn
t ra c hiu qu nhng bng nhin n khng cn ph
hpvkhngemliktqunh.Bncthcgng
duy tr phong cch qun l nhng kt qu l bn s
nhmtnhnvincabn.Tthnlbncsnsng
t b phong cch c v p dng phong cch mi. iu
ny c ngha l bn phi thay i mt cch ty c ng
bin,linhhot.Nuchngtalunmongmuntonns
thayitrongcngvicththnhthongchngtasthay
imkhngnhnrasthayi.Chngtaphitnh
toivinhngthayingmbntrong.
NHQUNLTTLNGISN
SNGTHCHNGVISTHAYI
MTCCHNHANHCHNG
VTITNH.
128
LOI B NHNG VIC PHI L...
QUYTC48
LOIBNHNGVICPHIL,
PHIBITUTIN
Ti tng lm vic cho mt ngi qun l. ng ta
thchhirngchngtilmvicchoai.Nuchngti
ni l lm cho chnh chng ti th ng ta lc u. Nu
ni l lm cho ng ta th ng ta cng lc u. Nu ni
rnglmchoBangimc,ngtacnglilcu.ng
tanicutrliduynhtllmvicchocccng.
ngcngnithmldoduynhtmchngtalmvic
lvlinhun.Nhngthkhcchlph.Ninhvy
cngcl.Chngtalmvicchocccng,dhc
l ai i na. Cc c ng c th l chnh bn nu nh
bn lm vic c lp. H cng c th l Ban gim c
nunhlmtcngtygianhkhngthamgiagiao
dch trn th trng chng khon. H c th l hng
triungi,nhngngibvnraut.
Vy bn hy loi b nhng iu khng hp l. D
chongitacnithnoinathcngchcmt
ldoduynhtlmkinhdoanh,yllinhun.Lm
kim tin. Nu nh bn ang lm ra nhng con s
thl iutt.Nukhngth bnhy dpbcng
viccabn.Gibncmtthcothtngin
129
nh gi mi th bn ang lm. Bn hy hi Vic

nycgpphnemlilinhunchotihaykhng?
Nu c th bn hy tip tc. Nu khng th hy dng
ngay.
Khibnnitivthchincngvicthltt
c nhng g bn cn quan tm. Khng c li th khng
lm kinh doanh na. Khng kinh doanh th khng cn
vic.Khng cng vic th khng cn th chp,khng xe
hi,lngthc,
KHNGCLITHKHNGKINH
DOANH,KHNGKINHDOANHTH
KHNGCNGVIC.
Ti chc rng nu bn dng li v xem xt tt c

nhnggbnlmthbnsthycrtnhiuvickhng
cn thit. Bn phi dnh thi gian u tin vo vic
quan trng. Loi b nhng vic khng cn thit tp
trung vo mt vic, ch mt vic m thi. y chnh l
cchphnbitmtnhqunlgiivinhngngi
khc. chnh l s tp trung cao , s nhn thc r
rngvscnghinhtmnh.
130
KT GIAO VI NHNG NGI C V TH
QUYTC49
KTGIAOVI
NHNGNGICVTH
Thtvchkhicgngchegiumtsthtlngita
thngcccmiquenbitvinhauvmtlcnoh
s tn dng nhng mi quen bit thc y s
nghip.
ObitrongTnstchng
(Bannhcanarchopunk)
Bnphilunnhrngiuquantrngkhngphil
bnbitaimlaibitbn.Trongcngvicthcngi
arakin,ngicnnhcvnhngngithihnh.
Bncnphibitailngiarakin,ailngicn
nhcvktthnvih.Thngthnhqunlcpcao
hayctrlringnnbnkhngbnbctrctipc
vinhqunlmbncncthbtaytrlcangi
qunltchi.Bnphingvphavintrl.iu
ny c ngha l bn phi c x mt cch nh nhn, lch
s,khnkho,thntrng,gand,lunlunknk.
Rt nhiu ngi ngh rng h thng quen bit theo
kiubphickhngcnna,hoclhchorngb)
131
nu n vn cha b xo sch th cng ti lc n nn b

dpb,c)hoclhthngbinmtvthayvo
lmththngmi;nhvythvicphiquenbit
nhng ngi c chc c quyn khng cn thit na,
hoc d) nhng ti nng thc s s lun c c hi ta
sng.
BNCNPHIBIT
AILNGIARAKIN,
AILNGICNNHCKIN
VKTTHNVIH.
Mt s kin trn c th ng nhng mi quan h

theo tng lp s khng bao gi chm dt bi v nhng
ngi c chc c quyn vn l nhng ngi iu hnh
cc cu lc b khc nhau. N khng cn l trng hc
na m n c th l cu lc b golf, t chc nhn o,
qunimtm,trngihc,gianh,nhngnilm
victrcy,ninhngngibnchaycthlbt
c ni no. Nhng ngi c chc quyn mun tp hp
xung quanh mnh nhng ngi cng c a vv h
cthtintng.Bncnphiquenbitvinhngngi
c quan h gn gi vi nhng ngi m bn cn lm
quen:ktthnvihsaunybncngtrthnhmt
trong nhng ngi gn gi vi ngi c chc quyn v
132
KT GIAO VI NHNG NGI C V TH
sautrthnhmttrongnhngngicchcquyn.
Saunybnlmgthtyvobn.
133
QUYTC50
PHIBITKHINO
CNNGCA
V c bn, nh qun l tt l ngi thc hin chnh
schmca.Tuynhin,ikhibncnphibitlcno
cnngcabncth:
Tiptclmmtscngvicno,ccuchp
ring, nhm ca mnh bit rng mnh khng
munbquyry,chonhmcamnhhiurng
mnh thc s l ngi qun l, l cp trn ch
khngphilngihontongingnhh.
Tt nhin, mt nh qun l ti ba ging nh bn th

mun thc hin chnh sch m ca nhn vin c th
tip cn bn khi h cn. Nhng c nhng lc bn cng
cnphitoramtkhongcchcvmttinhthncng
nhmtthcht.Bnbity,bquytthcscavic
qunlhiuqunmchldchobncthnmtvi
nhnvincamnhtimcnoinathcnhnglc
bnvnphicnthittramnhthcslcptrn,l
nhqunl.
Qun l theo tinh thn dn ch l rt tt, tho lun
chunglviclmngn.Tuyvy,khicvicgxyra,
134
PHI BIT KHI NO CN NG CA
bnphisnsngchutrchnhimvthchinphnvic
camnh.iunycnghalbnphinhanhchngnm
givaitrcamnh,aramnhlnhkhncpvhnh
ng nh mt ngi qun l, mt ng ch. Thng
thng,vicbnngcaphnglmvicstngcng
vai tr ng ch ca bn. Bn khng cn phi c x nh
mt nh qun l cc cn, h khc hay c on nhng
philmtnhqunlngmc.
CNHNGKHICNTHITPHI
TORAMTKHONGCCHCV
MTTINHTHNCNGNH
VMTTHCHT.
Nu bn l mt trong nhng nh qun l thy mnh

khngccmgic(cnhnvinthanhn)hoccm
gic c c phong thi ca mt ng ch th ti
khuyn bn nn p dng quy tc ng ca phng lm
vic ca bn. ng ca vn phng l mt du hiu r
rng th hin ai l ngi kim sot tnh hnh ca bn
chnhlbn.
Viclmcho nhn vin coi trng bn l rtcn thit.
Bncngcnthitphithhinquynlccabntrong
mitnhhung.ngcavnphngcngharngbn
lngiqunl.Tuynhinbnngqulmdngquy
135
tc ny v chng c iu g ng bc hn vic sp lun

lunvngmt.
136
S DNG THI GIAN HIU QU...
QUYTC51
SDNGTHIGIAN
HIUQUVHUCH
Mt khi bn bit c cch ng ca vn phng th
bnscthigianrnhritrongcnphngchcmnh
bn.Nhngtrthnhnhqunlthcstinngv
hiu qu th bn khng c mnh thoi lui hay ln
bi.Bnphingngcaouvhonthnhcngvicca
bn. Bn phi gii quyt cng vic nhanh chng, hiu
qu.Sau,bnhylmnhngvicchonhngkhoch
lu di, k hoch ca ring bn, nng cao kin thc
chuynmn.
Lmvicchmchkhikhngbqunthcbinhng
chicroiinchngiasccnggingnhbnanglm
cho chnh bn thn bn. Bn phi lm vic tn ty, ht
mnhvtptrung.iunyihibncnthchnhv
luyn tp. Chng ta ai cng cn thi gian suy ngh,
thi gian ngh ngi. Tuy nhin iu quan trng l
khng c lm dng cch lm ny. Bn khng th
ngi khc ti lm lng ph thi gian c ngy ca bn.
Lp thi gian biu cho cng vic c th. Vit ra nhng
danhschngngncthhonthnhctngvic
nh mt. Lm nh vy bn s cm thy toi nguyn v
nhnggbnlm.Bnhyhtthtnhiukhngkhtrong
137
lnh nu khng bn s ng rt nhiu, ng ung ru

vobatranukhngbnsngcbuichiu,hyi
ngsmnukhngbnscngbvnphng.
Bnhycnhgicvinhngngilmbnmtthi
gianmtcchvch.Bncnivihrngbncvic
quantrng,cpbchcngiiquytvhiliubncth
tigphsauckhng?
Bncngphicnthnvithint(email).Chng
cng l nhng th lm bn mt th gi. Email c th
khinbncsuynghthisau,hmthcati
trng khng ri, cng vic ca ti xong. S tht th
cngvickhngchcnghaltrliemailhoclvit
email.Cngviccnghalbnphihnhngvthc
slmiug,cthlgiinthoi,theostkhch
hng no , to ra doanh thu, kim tra vic sn xut,
hon tt cc bo co. By gi bn hy lm ngay nhng
thtivanitii.Bnhylmvicmtcchhiuqu
vemlilinhun.Ttcccchuynkhcchlvn
thyu.
NGNGIKHNG,
HYCCIG.
138
LP K HOCH B V K HOCH C
QUYTC52
LPKHOCHBV
KHOCHC
Bnphilpkhochdphngnhngiuthic
th xy ra. Trc mi chuyn bn cn phi t cu hi
Cigsxyranu.Nukhnglmnhvythbn
sbbtngvrivothbng.Bnngbaogigi
nhrngmichuynsxyrathunli.Khngbaogi
cchuynnhvyu.Bnngbaogichorngbn
lun lun lm vic mt cch n tha. Khng th lun
lun nh vy c. Bn ng ngh rng lc no cng
ngh cng hon ho, c nhng lc n cng c trc trc
y. ng cho l bn c thi gian, bn khng c
thi gian u. Khng nn ngh rng nhn vin s n
nggi,hkhngtinggiu.Bnngchorng
bn s khng bao gi qun iu g, bn s qun y.
ngginhkhochAssuns,khngsunsu,
vcngngnghlkhochBstthn,mtlcno
ckhochBcabncngb.
Ti ngh rng lc ny bn c th hiu c ti
mun ni g ri. Khi mi vic xy ra ngoi mun v
chng s xy ra nh vy th bn hy sn sng khc
phc,thchngvvtqua.Vdnhkhibnangc
139
bi thuyt trnh v chun b trnh by tt c cc ni

dungbngPowerpoint,bnslmgnubmtinhay
phnmmbtrctrc?Bnphidtnhtrcttcxem
mnh phi lm g khi mt in, cng ngh b trc trc
hoc l trt t trnh chiu trong Powerpoint khng hot
ngc.Bnphidtrvtrctrcscthxyra.
Cthhmnaynkhngxyranhngcthngymai
vochnhnhnglcmbnkhngngti,khngchun
bvkhngdphng.
BNNGBAOGICHORNGBN
CTHIGIANBNKHNGC
THIGIANU.
Tt nhin nu l nh qun l thc th th khng cn

phickhochB,khochCbivhcthsnsng
ngphvirirobtclcno.Dsaotivnchorng
victhngxuynthi:Tisngphthnonuk
hoch ny khng mang li hiu qu? vn l cch lm
khnngoan,cntrng.
140
BIN C HI THNH VN MAY...
QUYTC53
BINCHI
THNHVNMAYNHNG
KHNGBAOGITHANHNN
Tilngirttinvomaymn.Tithyrngticng
lmvicchmchthticngcchigpmay.
ThomasJefferson,
TngthngM(18011809)
Nubnlunluntmtmkimchithbns
gp c c hi, s tnh c v rt nhiu may mn. Nu
bn nhanh nhn, thng minh v mnh dn, bn c th
nmcvnmayvtndngcn.Maymnlvy
y.Bnhynmlynkhicthbivncthquai
bt c lc no. Bn khng th hoch nh n thnh mt
k hoch, ngn qu hay thnh mt bo co nhng may
mn lun lun u quanh bn. Thc t, nu bn
cngmongi,pvtrngchvnmaythbncng
cnhiukhnnggpn.Chngtaphicnimtinvo
vnmay,nukhnglmsaochngtacthninhng
ngichngtakhngagthicthnhcng?
141
Gi th bn ng ngh rng bn s da vo vn may

xy dng ngh nghip cho mnh. Lm theo cch ny
th khng c kt qu. Ti ang ni rng thnh thong
chngtaugpchttmaymnnovkhidpmay
nbnphinmlyvtndngn.Sauthbnhy
gi im lng v vn may ca mnh. Khng phi lc no
bn cng cn ni s tht. Mt cht khim tn gi to
cngchiuqucao.Nubngpmaymnthhyni
l mt dp may. Tuy nhin bn cng hy ni theo
cch no ngi ta bit rng bn b ra hng
thngtrilpkhochkcng,hngnmnghincuv
hng chc nm hc tp kinh nghim th mi c c
may mn . Bn c ni thng ra v nhng iu bn
nilstht.Khngciuggilmaymncnhng
bncthgpcnhnggiyphthimhoinhvo
nhngcngvic,nhngkinhnghim,nghincuvlp
khochmbnchunbtrc.Nubnkhnglngi
giigiang,nlctrongcngviccamnhthmaymn
cngkhngnvibn.Nubnkhngphilmtnh
qun l ti ba th bn cng khng th nm bt c c
hivtndngn.
NUBNKHNGNLCTR
THNHNGIGIIGIANGTRONG
CNGVICCABNTHVNMAY
CNGSKHNGNVIBN.
142
BIT KHI NO BN B STRESS
QUYTC54
BITKHINOBNBSTRESS
Hu ht mi ngi u b l c hi bi v c hi n
mtcchbtngvvntrnggingcngvic.
ThomasEdison
Nhqunltigiibitcchlunchinthngstress.
Tisaovy?Vstressrtchi.Stresskhngemlili
ch g. Hnh nh v nh qun l truyn thng thng l
ngibstressnng,hphiungthucchngstressv
bphuytcaonhngvnccnhngtngtuyt
vi.Nhqunlhinilngithoimi,ttn,du
dng, trm tnh, cn thn i vi cng vic. Bn khng
cn phi cng thng, thc s khng cn thit phi cng
thng. Bn phi lun hng khi, phn chn, nhit tnh,
hnhoan.Bnkhngnncngthng.
Stress ch n gin xy ra khi s hng khi v nim
vuicabnkhngcn.Thayvcmthyyuthchcng
vic,bnbtuthysn.Thayvthyphnchn,bn
cm thy s hi. Bn khng cn thy cng vic l mt
thchthcmcoilsiukhnglachn.
Vybntriquastressthno?Chnhxclbntri
nghimstressthno?yqulvnringt.Stress
143
c th l khi bn ht thuc, ung ru nhiu, c th l

khng ng c hoc khng n c hoc c th biu
hin dng mt mi thn kinh, ht hong, git mnh,
nhy git, s hi v l hoc l c nhng hnh vi khng
ph hp. Nu bn khng bit du hiu cng thng ca
bnlgthhyhiaibitrvbn.Hcthgip
bn.
BNCNPHIYHNGKHI,
PHNCHN,NHITTNH,
HNHOAN.BNKHNGNN
CNGTHNG.
Khitithycduhiucastress,tidnhthigian
thi:
Tisaotilibstress
iuganggyrastress
Ticthlmgngnchnstress
Lmcchnoticthngnkhngchostressti
din.
Tikhngthchbstressvskhngnnhhng
nhiu n sc khe ca ti. Ti bit cch iu chnh bn
thn. Ti c th lm gim stress rt nhanh ngay khi ti
144
BIT KHI NO BN B STRESS
thycduhiubstress.Tibitcchnohiuqucho
ti.Thcncchnohiuquivibn?
145
QUYTC55
CHMSCSCKHECABN
Bnrtdchnhmngvivicchmscsckheca
bn.Bygibnhybtuchmscsckhecabn
i.Sauylnhnglikhuyngipbncsckhett:
nungngcch.Nginnithoimi,van
vathngthcn
nthcnphhp.Thcnphiti,nhiucht
huc,thtnc,hoaquti,xlch,rau,thcn
giu cht x, khng n thc n tha, thc phm
quachbin
Ngngongic
Khng lo u, lun mm ci, th gin vi nhng

thkhnglinquanticngvic
Kim tra sc khe nh k pht hin kp thi

nhngtriuchngbnhl,kimtratinhhonhoc
ungc,bu
Lmvictrongmitrngthoimivanton
ikimtranngcholesterol,phuytmu,v.v...
Duytrnhngmiquanhthnmtvtnhdc
146
CHM SC SC KHE CA BN
Theomttnngngnogipbnvtqua
tnhtrngkhnghong
Tpthdc
Theodicnnng
Ungvaphi
nghtthuc*.
NUBNMUNSNGLUV
MNHKHETHBYGIBNNN
PDNGNHNGLIKHUYNNY.
Ttnhinbnkhngphibtbucpdngbtcli
khuynnotrny.Bnlngitrngthnhvt
bncthquytnhmichuyn.Nhngnubnmun
sng lu v mnh khe th by gi bn nn p dng
nhnglikhuynny.
Vic khng ht thuc r rng l nhn t quan trng nht v c tc ng

ti tng lai cuc sng v sc kho ca bn ln hn c tc ng ca cc
nhn t khc kt hp li.
147
QUYTC56
HYSNSNGNNHN
AUKHCNGNHNIMVUI
Sai lm ln nht chng ta tng mc phi trong cuc
snglchngtanghrngchngtalmvicchoai
chkhngphichobnthnchngta.
BrianTracy
Bn th s thy, cuc sng cng ging nh mt

chictitnghp.Bncnglnnmginhngvtrcao
thbncngthyiunylng.Khimilmvicv
trcamtnhnvinktonxongxnh,tithngcm
thy chn nn, trng rng, bc tc, gin d v khng
thchlmvic.NhngkhitilnchcTnggimc,ti
ngcnhinvthymnhvnthybunchn,trngrng,
bc tc, gin d v khng thch lm vic. Khi mi vo
ngh,tikhngchorngcngviccatirttt,lthoi
mi nhng khi ti v tr cao, ti hon ton khng
chunbchocmgichthngny.Tinghrngngy
nocngsttp,thv,ykchtnh,thchthcv
vuivnhngkhicngvickhngnhnhnggtingh
thtithtvng.
148
HY SN SNG N NHN AU KH...
BNPHIIUCHNHSUYNGH
CAMNHKHICMTHY
BCTCKHICNGVIC
KHNGNHBN.
Ttnhin,giytinhnrarngcnhngngys
rtvuivthvnhngnhngngykhngnhiubng
nhngngymticmthychnnn.Bnphichunb
n nhn au kh cng nh nim vui. Bn phi iu
chnh suy ngh ca bn khi cm thy bc tc khi
cngvickhngnhbnvkhicchuynvuithbn
cngkhngvuimngmtcchthiqu.
Vnlnucngvickhinbnbunchnthchnh
s ri lon ca bn cng lm cho n ti t hn. Ti
tng tri qua nhng tnh hung nh th ny. Cch tt
nhtlbnnnbnhtnhlmchbnthnvchocm
gic chn nn tiu tan. L nh qun l th bn khng
c mnh ri vo tnh trng ri lon, tt nhin l
ngoitrrilontheocchsngto.
149
QUYTC57
IMTVITNGLAI
iu th v nht ca tng lai l ch tng lai n
rttt.
AbrahamLincoln,
TngthngM(18611865)
D by gi bn c ang lm g th mi th cng s
thayi.Tnglailiuttyusti.
Ttcnhngsthayitrnsxyravnhqunl
ti ba phi l ngi khng ch n nhn s thay i
m cn chun b sn sng ch n na. Quy tc ny
khng p dng cho nhng trng hp khng hong c
thnhngnsgipbnngxlinhhot,mmdo
chinthng.iunycnghalkhisthayixyra,
bncthbtkpnvkhngbtthu.
Titnglmvicchomtcngtycbit.Chtrong
mtnm,cngtynyctihailnthayingiqun
l.Ngiqunlminocngmunthayirtnhiu
th. H mun cng vic c lm theo cch ca h.
iu ny cng tt, nhng sau ln thay i u tin,
chngtidngnhkhngscthchinnhng
i mi trong ln thay i th hai. Ti thy rt nhiu
150
I MT VI TNG LAI
ngiphibvicvhkhngchucplcihi
hphirtlinhhottrongcngvic.Bnthntikhi
cnggngingnhh.lthigiankhkhnivi
ti.Tuynhinsautinhnrarngchnglisthay
iliukhngth.Chbngcchchpnhnsthay
ithtimicthtnticvkhngchltnti
m thi, ti c th tn dng n lm li cho ti. Ti
cngsnsngnnhnsthayivcthichp
nhn n th ti cng c thc trch nhim v n hn.
Nhng nh qun l khc c gng chng c nh cy si
trongcngingbonhngtimunlmtcyliu.Ti
congmnh,untheochiugivtitnti.Hchng
c,kinnhvgcng.
CHNGLISTHAYILVIC
LMVCH,CHBNGCCH
NNHNNTHBNMI
TNTIC.
Bncngphinnhntnglaicabn.Bnstip
tc ch? Bn c thy chn cng vic, chn ngnh bn
anglmvvaitrcabntrong?Nhnggtcng,
kchthchtibnngyhmnaycthskhngcntc
dngvibntrongminmsau.
151
QUYTC58
NGNGCAOUCH
NGQUGI
Vic la chn thi cam chu trc cuc sng l
iu rt d dng. Ci kh l lm th no bn gi
cthivuiv,lcquan,ngngcaou.Chicly
cabnnavihaynay?Nubntrlilnavi
thclbncningh,cnmtkhochotoli,
cnththchmi,mtcngvicmi,mtbphnlm
vic mi, mt nhm mi hay n gin l mt phng
phplmvicmi.Cucsngckhigingnhmtln
n bn sau lng m chng ta khng kp trnh n.
Cng vic ca ngi qun l khng phi lc no cng
vuivhayddng.Clcbnthymtmi,thtvng,
chn nn v mun bung xui. Thnh thong chng ta
hayrivotrngthiny.Nghqunlcngclcl
mt cng vic ht sc bc bo. Ti khng bit chu p
lcttrnxunghaytdilnngnodchuhn.
Nhngtichcchnrngvicbktgiacptrnv
cpdiliuchngthvg.
Ngngcaouvalthikinquytvtinhthn
v va l s nh hng v mt c th. Bn c th tp
152
NGNG CAO U...
luyn thi ngng cao u c bng hnh ng bn

ngoivthibntrong.
BNCTHLUYNTPTHI
NGNGCAOUCBNG
HNHNGBNNGOIV
THIBNTRONG.
Khibcvophng,bnphingngcaou.Khich
tr mt cuc hp, bn cn ngng cao u. Khi thc hin
mt bi thuyt trnh, bn cng phi ngng cao u. Khi
nichuynvinhnvin,bncngphicxtngt.
Nichuynvikhchhngbncngcnngngcaou.
Vo cui mt ngy di v bn rn, khi bn ln ging,
bncthciuving.Khiybnbitrngbn
dngcm,canm,nlcsutcngy.Bnlmvic
rttt.
153
QUYTC59
PHIBITNHNTHYRNG
VTHYCY
Mt s ngi nhn thy cy nhng li khng thy
rng.Tinhnthycrngvccy,thyngilng
nhxaxivhnthnaticthnhncrtxa.
SimonMunnery,
Dinvintuhi
Bn cn bit cch nhn xa trng rng. S l khng tt

nu nh bn ch tp trung vo nhng g bn lm hay
nhng g nhm ca bn lm. Thm ch bn cng khng
thchchtinhnggcngtylmhocnhngglin
quantingnhbn.Bnlunlunphicconmtnhn
nhnmtcchbaoqut.Ngiqunlttchnhlbn
cnphichiubitvchnhtrctrongncvth
giivlchsxhi,ccskinthgii,skintrong
nc,ccvnthgii,mitrng,ccluthinhnh,
ccdlutvnhngtinbvcngngh(nhngcic
Khng ch nhng lut nh hng ti ngnh ca bn m tt c cc d

lut quan trng. Bn s ngc nhin khi thy hiu qu gin tip nh
hng ti bn thng xuyn nh th no.
154
PHI BIT NHN THY RNG V THY CY
th c nh hng hay khng nh hng ti ngnh ca

bn).
Ngiqunlgiilngiphilunlunchti
nhng s vic xung quanh, lun ch ti nhng
tng, nhng ci tin v xu hng mi. Bn cn phi
thyccyvthycrng.
CHTPTRUNGVONHNGCI
BNLMHAYNHNGVICPHNG
BNLMLCHA.
155
QUYTC60
PHIBITBQUANHNG
CHUYNKHNGCNTHIT
Nu nh bn ch lun cm thy gin d v bc tc
Bn s khng bao gi c kh nng thot khi vng
lunqun.
CatherineFaber,
Bithnquai,1999
ikhithtkhcthbquamichuyn,thtkh
bit c khi no phi dng li. Bn phi bit b
qua, phi bit im dng v thc t c mt s d n
khng th thc hin c: mt s thnh vin trong
nhmkhngthhahp,khngthbtnhpvicng
vic, mt s cp trn th hon ton khng th hp tc,
mt s cng vic cn phi chm dt. Theo linh cm,
ngiqunlphibitckhinocndngli,cn
trnhxa,cnrtlui,cngiantonchonhmcah.
Quy tc ny dnh cho bn v cho nhng ai ang ri
vo th b, nhng ai c gng bo v nhng ci khng
th bo v c. Bn phi bit khi no cn t b, cn
bitkhinosvickhngthcuvnni.
156
PHI BIT B QUA NHNG CHUYN...
PHIBITKHINOCNTB,
KHINOTHSVICKHNGTH
CUVNNI.
Ngiqunlttlngibitkhinocngitayln
vni:,tilmmichuynritungln.lli
ca ti. Ti s khng lm mi chuyn ti t hn na.
Ngi ta s khng ch trch bn na v chnh s trung
thc v thng thn ca bn chinh phc h v h s
khnglmkhbn.
Nunhbnkhngbitimdng,khngbitkhi
no phi dng li th bn s bc tc, gin d, cng
thng, ghen t v au kh. Bn hy hc cch dp b
mi chuyn v tip tc tin ln. Bn khng phi tha
thhaycgngqunhaylmbtccigkhcngoi
trvicdpbnhngiukhnghayvtiptctin
ln.
Cmtiukltrongcngviclgibnhtnh
thtthnlnikhngln.Tuynhin,viccgnggi
bnhtnhcngskhinbnbctcthm,ciusbc
tc kiu ny xy ra chm hn m thi. Tt hn l bn
ngchtinhngglmbnkhchu,bctc.Bn
hytptrungvonhngvickhinbncmthyhng
th.
157
QUYTC61
HYQUYTON,
NGAYCKHIILCIUNY
LMBNMCSAILM
Ti chc rng bn chng a g kiu ngi qun l
khng dm quyt nh v h s a ra quyt nh sai
lm.Nhngaihaydod,thiuququytvbaphis
khngdmquytnhchotikhiqumunhoclh
munngikhcaraquytnhthayh.Ticng
lm vic vi vi ngi kiu ny v ti rt kh chu khi
thyhlunlunbaphi,nggiabihkhngbit
nntheophano.Hcxnhvyldohshi.Bn
khngphisght.Bncaraquytnhvmcsai
lmthcntthnlbndodkhngdmlmg.
Cgisrngbnramtquytnhsailm.,i
khi trong sai lm , bn li thy c iu g kh
quanvkdiucthgipbntmrahnggiiquyt
vcgnglmttmichuynmcdikhibnchng
bitbnanglmg.lkiunhqunltibamti
mun bn tr thnh. Nh qun l ti nng c kh nng
i mt vi bt c vn no c th v s xy ra. Nu
bn ch mun an ton v gi kin trung lp th bn
ngccunschnyna.
158
HY QUYT ON...
y ti khng ni rng bn nn a ra nhng

quytnhvivngcuth.Timunningiqun
ltttrckhiaraquytnhphixemxtnhng
cn c ri cn nhc, c th hi kin ngi khc ri
mi quyt nh. y mi l iu m ti mun ni ti,
iumbnsaraquytnhvssmcphisai
lm.
MNHDNARAQUYTNH
THTTHNLSHI
KHNGDMQUYTNH.
Bncnphiccanm.Bnphiccanmdi
khicthphmsailm.Canmliulnh,mohim.
Canmimtvishimtcchtchcc(dod
v s hi th khc vi vic a ra mt quyt nh quan
trngvenginhngcmthymnnguyn).
Nhng g bn cn lm l xem xt thc t, cn nhc,
nhngikhccholikhuyn,lngnghetheotrcgic
v a ra quyt nh. Bn hy lun nng n v dng
cm.
159
QUYTC62
HYLACHNPHONGCCH
QUNLTINHGN,NGIN
Bn hy tm n vi ngi c phong cch qun l tinh
gnvtrungthc.Hynvinhngcngtycnhng
nhmlmviccthgiithchmivicmtcchrrng
vtinhgn.
SethJayson,
Cphiudnhchonhngnhutlibing
TheMotleyFool,www.fool.com
Ch ngha ti thiu ha c ngha l khng a ra

nhngbibocodi.Nkhngcnghalc20pht
liaramtbnthngco.Ncnghalgiccquy
tc mc ti thiu, n gin nht v cho mi ngi
tiptccngviccah.Qunltinhgncngcngha
lkhigiaonhimvphirrng,dhiu,cngcngha
lngiqunltrngdngccnhchuynmnv
cho h lm vic trong mi trng n nh. iu ny c
ngha l nh qun l phi yn tm vi v tr ca mnh,
khng cn phi th hin hoc can thip vo vic ngi
khc. Qun l tinh gn l cch lm t nhng em li
nhiu kt qu. Tt nhin l bn l mt ng ch nhng
160
HY LA CHN PHONG CCH QUN L...
cchbnqunlcngvicphigingnhvicbniu
khinmtcontulnbnchcnchmnhvotayli
l.Nunhbnvncnliqumnhtbnnysang
bn kia th chc chn ngay lp tc bn s mt phng
hng.
NgiTrungQucxaccu:Trnccngging
nhvicnumtconcnh...ngomnhtaynu
khng c s b nt. Qun l mt phng ban, mt nhm
hay mt cng ty th cng tng t nh vy. Bn phi
hnhng mtcchnhnhng,thntrng,kno,tt
hnhtlphihycntrngchnglliu.
QUNLTINHGNLCCHLMT
NHNGEMLINHIUKTQU
161
QUYTC63
TNGTNGRATMBNGS
MUXANHCABN
Nubnvitccunschbnchynhtthsaukhi
quai,bnsctngmttmbngsgnvota
nhnibnsinhra,nibnsnghocnibnvitra
tcphmnitingminlnithucncAnh.
Tm bng s l tng nh ti cng vic tt p bn
lmkhicnsng.Nubnkhnglmttviccabnv
dnhvicvittcphmbnchynht,vcgngtn
ti London th bn khng c nhn tm bng s
danhdmuxanh.
Bygibnhytngtngrngcmttmbngs
xanhtngchongicphongcchqunlhonho
v n khng ch gii hn London. Bn s lm g
xngngcnhntmbng?Thctbncnhn
c mt tm khng?Tm libn mun c ngi ta
nhtibnnhthno?Titnglmvicchomtng
ch.ngtacphongcchqunlrtlchu.Ngyno
cng vy, mi khi ng ti ch lm vic th ng u to
tingvingiutinngtagpvchbaibtcvic
ghanglm.Saungtativnphngvungc
ph trong khong 30 pht. Tip ng ta i khp nh
162
TNG TNG RA TM BNG S...
my v khen ngi ngi u tin ng ta gp, bt k h

anglmvicnhthno.Tihingvsaongtali
lmnhvythngtanirngLmchohcnhgic.
Hkhngbaogibitthicatiivihnhth
no.Ticngkhinhshi,cnhgicthhcnglm
vichiuquhn.Lmtheocchnythbnskhng
nhn c tm bng xanh u. y l cch lm rt di
dt.
BNMUNNGITANHTIBN
NHTHNO?
T trc ti nay l cch qun l ti t v sai lm

nht m ti bit. By gi th ngi qun l vn cn
lmvic.Cngtycvntrngdngngta.ngta
khckhnngthngtinbivngtavngivtrc
vvnduytrcchqunlcttrctinay.Tikhng
mua c phn ca cng ty ti cha tng mua v s
khngbaogimua.
Timunmttmbngsmuxanh.Timunc
nhnnvtilngiqunlttnhtttrctinay.
Timuncnvtilngicchchonhmcati,v
tiemlithnhcnglnvlngimngikhc
munlmviccho.
163
QUYTC64
TRAQUYTCV
TUNTHQUYTC
Khingtrcvinhnglinghthbnphic
quy tc ca bn. Nu khng c quy tc th chnh bn s
khinhbn,hoclmcnnn,hoclbty.Cth
bnsgpphinhnghuqutrnsongtnhtthbn
cngphinilNhngticquytccati.Cnphi
cnhngranhgiimbnkhngthviphm.Bnphi
bitulranhgii.
CNPHICRANHGIIBN
KHNGVIPHM.BNPHIBIT
ULRANHGIICAMNH.
Chngaibitulranhgiimbnkhngcvi
phmchotikhingitayucubnlmmtvicri
bn ni cho h bit y l ranh gii ca bn. Ranh gii
hayquytccabnphigingnhmtbctngthp
cao 10 dm. Bn khng c php vt qua n d vi
btcgino.
164
T RA QUY TC V TUN TH QUY TC
Vy ranh gii ca bn l g? Ngi ta tng yu

cu ti lm nhng iu m ti khng thch. Ngi ta
botilmnhngchuyntikhngthyhilng.H
bo ti lm nhng vic ti thy ht sc t nht. Tuy
nhin,mikhiaibotilmchuyngviphmquy
tc ca ti may mn l trong sut s nghip ca ti,
chcmtilnngitayucutinhvythti
u tr li Khng v kin quyt vi quyt nh ca
ti. Mi khi gi c quy tc ca ti th ti cng gi
c cng vic lu bn hn ch khng b mt vic v
phimmmticctrungtmgiithiuviclm.
165
QUYTC65
LMTHEO
TRCGIC,BNNNG
ikhibnphilmtheotrcgiccamnh.
BillGates,ngisnglpMicrosoft
Quy tc ny c hiu qu tt vi tt c chng ta. T

trong thmtm, bn bit khi nobn ng, khi no sai.
Chngtahontoncthtritbtingnibntrongca
chngtanhngnulmththchngtasgpphirc
rithcs.Khngphilcnotingnibntrongchng
ta cng r rng v ln mnh nhng khi n ln ting th
bn khng th khng nghe. Vn l ch chng ta
thng nhm ln gia ting ni l tr vi ting ni trc
gicvlmtheonhnggchngtacholtrcgic,bn
nngnhngthctchlmtcmgiclos,ghent
haymtcmgicnokhc.
Vybnlmcchnophnbit?Nunhkhibn
nichoaivkhochmimbnnhthchinv
dtrnghcvngh,tnthnhvibnsongbnvn
cmthyccmgicddthaylnhlngbntrongth
bnhycntrng.Bnhydnhthigiansuynghxem
ldotisao.Hynivingikhcvkhochv
166
LM THEO TRC GIC, BN NNG
cnchxemcmgicclplihaykhng.Bnhy
nhnlikhochcamnhdimikhacnh,luti
ttccccng.Bnthyhontonyntmcha?
Bn khng bao gi c qu t cao t i hay qu li
bing m khng tm hiu ti cc kin phn hi, hoc
khng xem xt li mt quyt nh nu nh bn c cm
gickhngnvkhochcabn.
KHNGBAOGICQUTHO
HOCQULIBINGMKHNG
TMKIMTHMNHNG
KINPHNHI.
Bnhynhnlinhngcngvictrcyvnhng
quyt nh sai lm m bn phm phi. Bn cm thy
chngthnokhiquytnh?Bncthcscmthy
mt iu g khng n trc khi bn quyt nh? Rt
kh c th dy bn pht trin trc gic ca bn, nhng
nunhbntpthiquenlngnghenhngcmnhn
cabnthkhnngtrcgiccabnsnhybnhn.
167
QUYTC66
HYLUNSNGTO
Hunhaisinhracngckhnngsngtonhng
chngmynginhnranvkhnngnythng
blngqun,khngcchti.Cchtduylinh
hotlcchtduybnngoichichp,tclcch
tduykhngtheonhnglimncmnhngti
nhng kh nng mi. y chnh l mt trong nhng
chakhagipbntngcngkhnngsngto.
LloydKing,
tcgicunschbnchynht
PhngphptngcngchsIQ
Ngiqunlttlundtrnhiukhnngsngto
nukhihgpthb,khinhmcahgpkhkhn
bnvhcngthngxuynbnhvythhccig
davo.
Sng to l vic tm ra nhng cch thc mi v cch
khcgiiquytvn.Khibnrivobtcvbn
btulolngthbnhyirangoi,lmvicg
tothmhngkhinhchmchtvncy,haybtc
vic g khc. Nh vy bn s c th tp trung hn vo
168
HY LUN SNG TO
nhnggbnanglmvcthgiiquytcnhng
khkhnmtcchtrit.
Huhtcckthuttngcngkhnngsngto
unhmgipbnhnchlisuynghtheoltrn
thunbtusdngphnbnnngphasubn
trong tim thc ca bn. Chnh phn tim thc ny
cha ng nhng cu tr li m bnh thng bn
khngthcc. ycngchnhlphn mchng
ta c th tip cn c trong gic ng hoc trong khi
thinhaybngcchsdngphngphptduysng
to.
Bnhyxemnhnggnhqunlkhclmnhng
ngimbnkhmphcvknhtrng.Hcthcrt
nhiu phng php sng to. Bn hy hc tp i iu
qugicah,hytiptctmhiuvtmcvnhng
phngphpsngto.Bnhyxemnhnggnhqun
ltibaanglm,angnghvangthnghim.Hy
thamvnaikhngtrongngnhcabnxemnu
trong trng hp ca bn th h s c x th no. Bn
ng s mnh lp d hay khc ngi khi bn ny ra
nhngtngmi.
TPTRUNGVONHNGGBN
ANGLMVCTHGIIQUYT
TRITCCKHKHN.
169
QUYTC67
NGTRTR
Cngviccamtnhqunlltorasnnhv
i mt vi thc t. Cng vic ca nh lnh o l
khuy ng tinh thn, t ra mc tiu to bo, to ln
lm thay i tnh hnh. Vy bn l nh qun l hay l
nhlnho?ylcuhikhngthchhplmvc
cun sch ny ch nhm gip bn tr thnh mt nh
qun l ti gii, qun l hiu qu v hu ch. Tuy vy,
mtnhqunlthcsgiithngthicngphil
mtnhlnhohtoraskhuynkhch,ngvin
khen ngi, thu ht mi ngi. H l ngi c phong
cch,nngnvcuytn.Hthcslnhlnho
vngthicnglnhqunltt.Qunhiusqun
lthbnsbtrtr.Bncnphinngnthayi,
tm kim nhng th thch mi, lun hot bt, tm
phngcchmigiiquytvn,ngvinnhm
cabnlmtheocchmivthvhn.Bnhyara
cngnghvtngmi,mngchoccxuhng
mi, vt qua kh khn v tr ngi. Bn khng th
khnglmg,khngthngiynmtchvnhthth
bnsblum,trthnhngithngvnhmca
bnskhngcnchtibnna.
170
NG TR TR
NHQUNLTHCSTIGII
NGTHICNGL
NHLNHO.
Ti bit i lc cng rt kh c th nhn xa hn

cng vic ngy hm nay, bui hp ngy mai, bo co
tun ti cho gim c. Tuy nhin bn vn phi khng
ngng hot ng nu khng bn s b tr tr. Mi ngy
hay mi tun bn phi dnh ra i cht thi gian ch
khongnatinghaymttingnghvnhngcch
thcmi.Nukhnglmnhvythbnschquenvi
nhng cch thc thng ngy. D bn l nh qun l
nhngbnvnphilmtnhsngto,cit,lnho
vlngiitinphong.
Nu nh hnh nh ca bn bn b lu m v mi
ngibtucoibnchnhmtphncamtth
cthbnsphilmvicnlcthayihnhnh
ccabn.ngthayiqunhanhvnskhinhe
ngi,bnphithayitt.
171
QUYTC68
HYLUNLUNNNGNG
VSNSNGTINLN
ngngmtch.Nubnkhngthayithbn
skhngththngtin.
Khuytdanh
Sclcbncnthayicngvic.Cncnhiuvic
khc cn bn lm. C nhng nhm khc cn c dn
dt. Bn phi b li vic c v ln ng tm vic mi.
Bn hy xem cu ni sau Tip tc cng vic c l cch
dntiditvong,cucsngcnphithayi.tilc
tiphilnng.Bnphilunsnsngtmkimcc
chi,lunlunnhtikhochludicabnvti
chcrngkhochkhngphilkiuCycho
ti khi v hu v/hoc l cho ti khi qua i v phi
lunhngnnhngchntrixa.
Mt nh qun l tt, nh qun l thc s c ti s
cngikhcchvsnn.Bnngblc
hicabn.iunycngkhngcnghalbnphi
binhngbn hylunch ivtndngnhng
chittmngitadnhchobn.
172
HY LUN LUN NNG NG...
Bnhylunlunchngtchcctmkimchi
vsnsngtndngn,hysnsngnmbtnhngc
hikhcthng.Nuchinmtrongkhochdihn
cabnthdcphiimtmnhthbncnghysn
sngi.
Bn cm thy mnh ti li v b nhm ca mnh?
Khng. Bn cn c snghip camnh v bn cn phi
tinln,cnphirai.Vicbnraicthemlili
chchonhmcabnvngithaythbnsemn
cho nhm mt lung sinh kh mi tt p hn. Ti
tng ri bmt v tr qun l. Nhn vinca ti ht
scngcnhinkhithytidmrinhmmi,mvy
vngmtninokhc.Hchorngnitimin
gingnhmtminttitm,himnguycthkhin
tithtbi.Ttnhinltitngctinglkdm
ri b nhng vic ny cn tt hn l mang ting l k
btngkhmtcchnhnhng.
HYSNSNGNMLY
NHNGCHIKHCTHNG.
173
QUYTC69
LUNNHMCCH
CACNGVIC
Nhng ngi hnh phc, mn nguyn v hay gip
ngikhcthngcnhiunimvuitrongcngvicv
cucsngnht.Hlnhngnginovtcngrnhh
lmvicyvirtnhiunimvui(thtlldngnh
cngvicnovtcngrnhlilCngVicRtThV).
Tuynhinnhiungitrongchngtaclcphiimt
vikhkhn...chnglnhngcikhintakhngcc
mtcucsngthnhtvvuiv.Cnhngkhkhndo
chngtatgyra,mtskhcldongikhcgycho
chngta.Mtskhkhnltnc.
Hytinb,ngnglng*
Thabn,vymcchcngviccabnlg?Bn
cthnilemlilinhunchocccng(Quy
tc48),nhngnhvylbnchcgngmunlmti
*Hy
tin b; ng ng lng l cun sch nh cha ng nhng tng

ln - lm cch no thnh cng v hnh phc hn trong cng vic.
Nhng ng tin b ra c c cun sch l rt xng ng v cun
sch s gip cho nhng ngi khng nh ca, tht nghip c c nhng
g m h mun. Nu bn quan tm bn c th mua c mt bn ti a
ch www.pearson-books.com.
174
LUN NH MC CH CA CNG VIC
hilngbngccharacutrlimbnnghrngti
mun.Tikhngthchnhvy.
Bnhynhrngthmchkhicsuvyquanhbn
th mc ch chnh ca bn vn l phi tm thy hnh
phc, s mn nguyn v kh nng gip ngi khc.
C rt nhiu mc tiu, c nhiu bi tp. Bn c th coi
chngnhlccdntiptheo,cckhochngnsch
tiptheo,vicvtquatphngvnspti,phngvn
hngtunhaycucnichuynvklut.Ncngcth
l k hoch di hn, ngh nghip, s nghip ni chung,
v.v...Vcsumcthlmbntnthngchnhl
ccngnghip,khchhng,sp,nhnvin,gianh
hlnhngngicthlmcntrhnhphcvthnh
cngcabn.
BNHYLUNTPTRUNGV
LUNKINNHGIVNG
MCTIUTRONGMIHONCNH.
ylquytcvstptrung,dovybnngb
lchngbinhngiuvnghaxungquanh.
175
QUYTC70
BNHYNHRNG
KHNGMTAI
TRONGCHNGTAPHIY
Ti tng lm vic cng mt nh qun l rt c ti.
ngticlngtakhngcnvichngti,nhngti
vn nh tt c nhng quy tc v qun l m ng
truyntlichoti.Nhnbngoidngnhngcng
gingnhttcchngti:lngilmvicchocngty
vvcngty.nglmvicmtcchkno,ddt,thn
trng,duyndng,chiuquvchmch.Nhngtht
rathnglmvickhngphichoaikhcmllmcho
chnhbnthnng.Boblngitheochnghacnhn,
mt ngi vi phm quy tc (khng phi nhng quy tc
nyhuhtccquytcnyuccrttng),
ngikhngthchlmvicgb,khngthchphitun
theolutl.ngcoithngnhngranhgii,nhnggii
hn.nglBtcLnhlng.Ttnhinnglunhon
thnh cng vic v hon thnh mt cch xut sc. Tuy
vy,nglilmtnhqunlanilon.Clnngy
vticchnhthamgiakhahcqunl.Bnon
xem ai l ngi khng i? Tt nhin l Bob. ng khng
hmunlmgngchobtcai.
176
BN HY NH RNG...
Tilngiithamdkhahc.Tilmtheoyu
cucacngty.Bnonxemailngicbt?
,lilBob.
NGPHNNNHYVUIV
VICNGVICHOCLRIBN.
Tiphnnnvytisaochngtaliny?Bobni
Chng ai trong chng ta phi n y. V ng ni
ng. R rng chng ai trong chng ta phi n y.
Chngtakhngbpbucphilmviclmvicch
nyhaychkhc.Chngtacthchuynchlmbtc
lcnochngtamun.iunycnghalchngtat
la chn ni chng ta lm vic. Chng ta chn ni
y. Chng ta chn s ti y mi ngy. l s la
chncachngta.nukhngthchngtakhngti
y ng khng? Bn thy ti ni c ng khng? Nu
chngtakhngyuthchcngvic,khngthchniy
thchngtaskhngchnniy.
V c bn nhng g mun ni l: ng phn nn
hyyuthchcngviccamnhnukhnghylmvic
khc. iu ny khng c ngha l bn khng ni ra
nhng sai lm nhng nu n khng c gii quyt th
tt hn bn hy thch nghi vi n. Hoc yu thch cng
vic,hocchuyninikhcvnchongithayth
bn.
177
QUYTC71
TRVVIGIANH
Ticng tng lm vimt nh qun l khc. ng ta
thnglmvicmunvilmsm.nglmnhqun
cbatra,lunchmchvocngvicvlmvicct
lcmikhiticngty.Bnhyonxemaicthng
chctrcngta?,lilBobmchngtanititrong
Quytc70NgiBtclnhlng.
Bnhthngsaukhilmxongvictihayvvigia
nh. Bob cng c thi quen ging ti. Thc t Bob lm
vic khng nhiu lm nhng ng li lun thng tin. B
mt l g vy? Nhm ca ng m ti cng l mt thnh
vin, thng lm mi vic cho ng. Chng ti lm vic
htmnhvng.Chngtikhngbaogikhinngphi
thtvng.Bobcthlmchonhnvintrungthnhvi
ngtheocchtichatngthy.nglmchochngti
c cm gic trng thnh, c tin tng v c tn
trng. ng khng bao gi qut tho trch mng, lm
dng,gyscp,ihi,haybtchngtilmthmgi
hoclsnhcchngti.Tichabaogithyngtak
lutai.nglngicsclicun,dudng,vuivv
thoimi.ngixvichngtihtscchuo.
178
TR V VI GIA NH
NGHILNGVICNGVIC
BIVNGTHYRTHILNG
VIGIANH.
Bob ni rng b mt thnh cng ca ng chnh l gia

nh. ng lm vic v gia nh. ng yu qu con ci v
muncnhvichnghnltinilmvic.ng
thngthhintnhyuthngconcirabnngoiv
ng rt hnh din l ngi n ng c gia nh hnh
phc.ngthngninhiuvvcon.Ttnhinlng
rthilngvih.
Gianhgipngccscmnhlnlao.ng
lngihontoncnbnggiacngvicvgianh.
ng hi lng vi cng vic bi v ng thy rt hi lng
vigianh.Titnglmvicchomtsnhqunl
rt ti v ti c th nirng h u c chungmt im
ging nhau l gia nh ca h khng yn m, khng
hnhphc.Tmcahkhngynbnhvnthhin
ra cng vic ca h. V vy, bn thn mn, hy tr v
vigianh.
179
QUYTC72
KHNGNGNGHCHI,
CBITLHCHI
TCCITH
Chngtatngnghechuynvnhngnhqunlni
gin khi thy i th cnh tranh i trc h mt bc,
hoc l h phn nn, ku ca v mt mt n t
hngcgitrln,hoclkhibmtkhchhngthh
lm m ln rng h khng cn con ng sinh nhai.
Hontonsailm!Bnhytinti,nunhithcnh
tranh n cp tng ca bn, tranh ginh khch hng,
hpng,doanhsbnhng,nhnvinvthunhpca
bnthbna)chngthlichoaikhcnhngchnhl
bnvb)ccchitthccchlmthnocho
tthn.
Khngaidytatthnchnhnhngithgiihn
ta.Hanglmcig?Chngtacthhccgh?
Lmthnochngtacthbtchch?Lmthno
chngtacthlyichnhnhngcihanglmvtn
dngnmtcchhiuqu?
Mitunbnhydnhichtthigianxemith
cabnanglmg,bivnunhhlngicnng
lc (v cnh tranh l iu tt yu) th h s theo di
180
KHNG NGNG HC HI...
nhnggbnanglm.Bnhydnhichtthigian
bitvchiasviccithcnhtranh.Nunhbn
c5ithcnhtranhchnhthbnhyquanstvchia
svih.Lmnhvytclbnchiascho5ith
cabnmtphnnhnggbnanglm.Tuynhin,s
chiassmanglichobnlichlvicc5i
th ca bn s chia s vi bn kin, thng tin, nghin
cuv.v...Chngtakhngnnengiviccnhtranh.Bn
nn tn dng n. Cnh tranh gip bn m rng th
trng.Cnhtranhkhinbnlunlunvnng.Bns
cchihchithcsthcsnhnangthts
dinravnkhngphilmtbiluyntp.
Nu nh bn e ngi vic cnh tranh th ci m bn
thcsschnhlskmcicabn.Nubnbitrng
bnanglmmtcngvicttthccithcnhtranh
cng chng lm g c bn. Nu bn ang lm vic
khng tt th i th ca bn s vt qua bn v bn
bitiuny,ncnggingnhvicbnbitrngbn
angkhnglmttcngviccabn.
NUBNSITHCNHTRANH
THCIMBNTHCSS
CHNHLSKMCICAMNH.
181
QUYTC73
AMMVDNGCM
Nubnkhngammcngviccabnthbns
ammcig?Hynhnlixem,bnsdngthigian
vo cng vic, lm vic, sng, th v gn gi vi cng
vic hn bt c iu g c l l ch ngoi tr vic ng.
Tuynhin,crtnhiungicoicngviccahnh
lcigrtngshaycigrtvtvnh.Nu
bnlnginhvythbnnglmvicnamhy
vnh.Bnnhngcngvicchoaiyuthchn.Tuy
nhintichcchnbnkhngphilnginhvy.
Khitibtusnghipticvngnhnghca
titrckhibtutps.Ticvlchscan,v
nhng ngi ni ting, nhng cu chuyn trong ngnh,
vcchnphttrinnhthnovvnhnglutllin
quantin.Tibtucngvicvinhiuhiubitv
thc t, thng tin, giai thoi v lch s ca n. Ti ngc
nhinkhithykhngmyngicngngnhtibitv
nhngiutrn.Tirtammcngviccativti
thydngnhchngaicnimammgingnhti.
Tithyrttngiquantmtinhngcihlm.
182
AM M V DNG CM
MTKHIBNCNIMAMMTH
BNSCANM,BIVBNC
NLC,NHITTNH,SDNGCM
VHNGKHI.
Mtkhibncnimammthbnscanm,bi
vbncnlc,nhittnh,sdngcmvhngkhi.
C can m ngha l bn dm mo him. Mo him c
ngha l bn s gt hi thnh cng. Tuy khng phi lc
nobncngthnhcngnhngnhthcngbn
coimnhlngidmvncao,dmtinlnvlngi
thnht.
ammcnghalbnquantmthcstinhng
g bn lm. Bn s tr thnh ngi c ng lc, thng
xuyn hng khi v nhit tnh. Nhng g bn lm c
nghartquantrngkhngphichlvntinbc,
danhvnghayav.chnhlsnggphuch
chocucsngconngi,choxhivmitrng.Nu
bnkhng ammthbnslmg?Nubnamm
thbnammcig?Nukhngphibygithlkhi
no?
183
QUYTC74
LPKHOCHIPH
VINHNGCHUYNXUNHT
NHNGHYVNGNHNG
CHUYNTTPNHT
Nu bn quyt nh la chn lnh vc kh khn ny
th bn hy chu trch nhim vi bn thn bn v vi
nhngngitrongnhmcabn.Vaitrlnhoch
l mt trong s nhng tiu ch cn phi c. Ngoi vai
trlnhorathbncncsphnonchnhxc,
khnngoanvkinhnghim.Nhngchuynkhngng
luncthvsxyra
TimDriskell,vnngvinleoni
Tikhngmunlcnobncngphimangtheo
cm tri ngoi tri nhng ti mun bn hy lun sn
sng vi nhng tnh hung xu nht v hy vng nhng
chuynttpnhtsnvibn.Tnhhungxunht
lg?inthoicattcnhnvinukhngbtbiv
lc l trn chung kt bng th gii chng? Bn l
mt mt n t hng ln? Doanh s bn hng gim
mnh? Chy nh? nh cng trn ton quc? i dch
cm?Khngb?Trndu?Bnhtthayrirolmbn
184
LP K HOCH I PH...
qung?Ttchocmttrongscciunycthnh
hngxutimctiungnschcabn.
Vy k hoch khn cp ca bn trong trng hp
nhngtnhhungxutrnthcsxyralg?Bnhy
suynghvnhngchuynnhvy.Bncnphivchra
nhngkhochkhncp,nhngtnhhunggyhong
lon, vch ra phng hng gii quyt trong tnh
trngqunlkhnghong.Bncngphichunbsn
nhng hnh ng cn thit, la chn vic thay th cc
nhm, vch ra nhng ngun thu nhp khc nhau. Bn
cnphilpkhoch.
BNHYLPKHOCH
VHYVNGTHTNHIU.
Vythcngckhnnglbnskhngbaogiphi
dng ti nhng k hoch m bn vch ra. Nu may
mn th nhng k hoch ca bn vn lun ch l k
hoch.Tuynhin,bnvnphickhochdphng.
Bncngnnbithyvng.Hyvngnhngchuyn
khnghayskhngxyra.Hyvngmaymnslun
mm ci vi bn. Bn hy lp k hoch v hy vng
thtnhiu.
185
QUYTC75
HYCHNGTCHOCNGTY
THYBNNGVPHAH
cngtythybnngvphahthbnphilm
mtsviccthnh:
Muacphiu
cbntincacngty,nucththhybintp
nhngchchahay
Htrccphngbanchcnngcacngty
Bytsquantm
Bng cch no hy quan tm ti nhng thng

bocacngtyvghichpli
Chtrngtinhnggbnemlichocngtych
khngphinhnggcngtymanglichobn
Sdngsnphmhaydchvcacngty
Nittvcngty
Luyntpninhnggbnnghlttchocngty
lunsnsngccutrlinunhaihibn
Nmbtrchtrngvtuynngncacngty
Phibitrccsnphmvdchvcacngty
Bitclchscngtyvicthnhlp,hpnht,
spnhpv.v...ccmctiuludivnhngnhn
vtchcht(ngisnglpv.v...)
186
HY CHNG T CHO CNG TY...
Nmrcvthxhicacngtyvbitc
nhnggcngtycnghinchoxhi.
Victikbnkhngbaoginnphmphilni
xuvcngtydtrongbtktrnghpno.
Bncthnirng:chngltililnginnhnt,
luncivlngiphtngncacngtysao?Khng
hn nh vy nu nh bn hnh ng mt cch hp l.
Nubnnivnhngvictmthng,vvvkhng
thtthmingisbitrnglsditr.Hscho
rngbnlciloacacngty.Nhngnubnyuqu
cngtycabnthmingistheobnvnghbn.
Bn hy lm gng sng cho nhn vin. Bn hy thng
thnvcngkhaicangicngty.Chnhvicnghecv
clnyliemlichlichobn.Tuynhin,bnphi
cxmtcchthnhthtvcanm.
Nubnkhngthchcngty,bnhyriinikhc.
Nubncmthykhngthoimivmiquanhny
thbnhychuynnnikhc.Bnphiyuthchcng
tybnvcoinhmtmiquanh.Nuquanhny
khng tt th bn s lm g? Chu ng v im lng? Ti
khngnghlbnnnlmnhvy.
BNHYTHNGTHNV
CNGKHAICANGI
CNGTYCABN
187
QUYTC76
NGNIXUSP
Nuspcabnlmtkngcnghchvbnkhng
chuningta,bngpmingivnivihrngsp
ca bn l mt ngi tht thp km, ngc nghch. Lm
nhvylhontonsailm.Bnkhngthnixusp
cabntrongbtchoncnhno.Vynuttcnhm
ca bn u cho rng sp bn l ngi v dng v h
chng minh iu ny vi bn. Bn ng vi h ch?
Khng, bn khng c ng tnh vi h. Nu bn
khngtmcchuyngttnithbnngnnni
g.Bnkhngnnphbnghdhngbnhvyv
bncngkhngnnnghrnghngbsnhc.
Sp vn lun l sp. Nu h khng tt th bn ng
lm cho h na. Bn hy ti lm cho ngi khc. Nu
nhbnnhlmchospcabnthldobnchn
lavbnphikinnh,tintngvoslachnca
mnh.Nukhnglmnhvythbnsgpvnrt
nghimtrng.
Nunhspbnlngibnkhngthchungth
chnh bn phi thay i tnh hnh. Bn phi lm cho h
tinbn,yquynchobn;giaotrchnhimchobn.Ri
cui cng bn hy thay th h. Tht n gin ng
khng?Ttnhinlkhngnhngylnhngvicm
188
NG NI XU SP
bncnlmnunhbnthtsquantmvlolngcho
cngviccatoncngty.
NUBNKHNGTMC
CHUYNGTTNI
THBNCNGNGNIG.
Bnhycntrngvinhnggbnnivspcabn
konntaichnhspcabnhocnhngngitnh
ccnglngihmmspcabn,hkhngthch
bn v bn ni xu sp ca h. Sau cng h s nhc li
nhnggbnnichtvnbn.Quytnhnyca
hskhinbnrivomttnhhungbtli.
Cmtquytcvocl:Nubnkhngth
nittvaithcngngnigxuvh.Lmcch
no m ng ta vn c th tr c? Ti khng bit. Tt
nhin,ngtaphthuyckhnngcangng
ni ng ch. Lm sao m ti tr li c? Ti cng
khng r. ng ta tin tng ti, ti bit c v tr ca
mnh v chm ch vi nhim v c giao; nhng vic
lm ca ng ta khng khin ti chn nn v ti c th
thchnghic.
189
QUYTC77
NGNIXU
NHMCABN
Tnhlkhnngnivngikhcnhcchhngh
vchnhbnthnh.
EleannorChaffee
BncthhirngVyticphpchtrchnhm
ca ti ch? Trc mt nhiu ngi th bn khng th
lmnhvy.Chkhibntrongphngknvkhngc
ai, ch c mnh bn v thnh thong th bn mi c
phnnnichtnunhsvicthtsnghimtrng.
Chcngilmvicyukmthmilichocng
c ca h. Nhm ca bn l cng c bn thc hin
nhim v qun l ca bn. Nu nh nhm ca bn lm
vic khng hiu qu th y l do bn khng rn ra,
khngbitrn,khngnhschg,khngsataycm,
khngthaynhngchhng,khngkimtrachbhng
hayiloinhvy.
Nhmcabnsmcphisailmhaymichuyns
khngntha,lchuynkhngtrnhkhi.Bnang
lmvicvinhngconngi;bnhthngthhlmrt
190
NG NI XU NHM CA BN
tt. Thnh thong h khin bn tht vng. Bn s ch l

mt tn ngc nu bn khng lp k hoch d tr cho
nhng tnh hung ny. Bn hy ch v nu khi nhm
lmvickhngttmbntrchmnghthykhng
philcchgiiquyttt.Bnhyrtkinhnghimtrong
nhnglcnhthvtiptctinlnvicngvicqun
lcamnh.
MICHUYNSLUNKHNG
SUNSVVICBNCHTRCH
NHMCAMNHSKHNG
GIIQUYTCVN.
Bnphicngkhaitndngnhngngigipcho
cng ty tin gn hn ti nhim v v mc tiu chin
lc. Nu bn ch trch nhm ca mnh th bn ang
hngtinhngmttiuccvvicnyschlmcho
nhmcabnxungdcmthi.Nubncangihth
chnhlsnng,giphphnchnhn.
Nu bn ch trch nhm ca bn th c ngha l bn
angchtrchchnhbnvthanhnmtcchcngkhai
rngbnlngiqunlti.
191
QUYTC78
CHPNHNRNGMTSVIC
SPYUCUBNLMKHNG
PHILCNOCNGNG
Vicbnlmttcngviccabnkhngcnghal
ttcmingikhccnglmtt.Mtsngspcng
chlhngvdngvbnkhngthtrnhch.i
khi h yu cu bn lm nhng vic rt ng ngn. Hay
a ra yu cu qu cao bn khin bn phi vt kit ht
sclccthhonthnh.Khithhsbobnlm
nhngvichontonsailm.Bnslmg?Bncrt
nhiulachn:
Tchi/bi
Xinlikhuyncacngon,cquantvnqun
lnubnlmtthnhvintrong
XinlikhuyncaBanqunlnhns
Tmlikhuyntnhngnhqunlkhc
Xinlikhuyntcptrncasp
Vitranhnglolngcabn
Thchinnhimvvphnnnrtnhiu
192
CHP NHN RNG MT S VIC...
Vuivthchinnhimvcgiao
Nivispviubnbnkhon.
Lcuslkhnngoannunhbntmgpring
sp, gp trc tip, gp trong gi gii lao ung c ph;
ni chuyn kiu nh ni chuyn phim, ni mt cch
nh nhng khng nn nghim trng qu rng yu cu
ca sp khin bn gp phi mt s kh khn. Bn
khngnn chtrchvng nirng spsai.Bnhy
nirngcspvyucucasplthangnhng
bn cm thy c g khng n. Bn hy cho sp
suy ngh, cn nhc. Nu ng ta khng nghe bn v c
kinquytbtbnphithchinnhimvsailm
thbnhynirngbncnthmthigianxinli
khuyn nhng ngi khc. Bn hy xin php c
vitranhnglolngcabnvxemliunhngngi
khccnghnhbnkhng.
i khi bn phi chp nhn rng chnh sp cng
khng bit mnh ang lm g. ng ta khng thay i
kinvbnphichpnhnvithctny.Hocln
gin l bn c th t chi nhim v hay b i ni khc.
ychnhllachncabn.Quytcdnhchobn
likhibnphibitchpnhnnhngtnhhungnh
th.
193
IKHIBNPHICHPNHN
RNGCHNHSPCABNCNG
KHNGBITMNHANGLMG.
194
BN PHI BIT THA NHN...
QUYTC79
BNPHIBITTHANHN
LCLCSPCNG
CMTHYSHINHBN
Nu bn khng dn u th chng th thay i c
chuyng.
Litrnmtbinhiu
Sp ca bn c nhng lc cng cm thy s hi, lc

lng,cmthybbri,biri,bv,dtnthngv
cm thy c c. Cng vic ca bn l hy lm cho sp
htlolng,htmtnhcvcmthythoimi.
Bn l nh qun l, bn khng phi ch qun l cp
di m bn cn phi qun l c cp trn na. Khi lm
vicvispthbnkhngbaogic:
eda
Lnt
Hmda
Gyplc
Uyhip
195
Khinhthng
Chtvn(ngoitrnhngiutheoQuytc78)
nhgithp
Nhobng.
Thayvvy,bnphinng,htr,ngvin,lm
ynlng,khchlsp,gimplcvlchsptrng
cy. Bn phi gnh vc s vt v ca cng vic, bo v
spvcuicngcthlthaythh.
Mtsngchrthaylosnnhkhngthara
quytnh.Bnsphiraquytnhthayhvlmcho
hyntmrngmichuynsnthamichuyn
cngilolngvhcthnghngi.
CNGVICCABNLHY
LMCHOSPHTLOLNG,
HTMTNHCV
CMTHYTHOIMI.
196
TRNH LI SUY NGH BO TH
QUYTC80
TRNHLISUYNGHBOTH
Nhng ngi t c nim tin chc chn v tng lai
nhtlnhngngitsnsngvitnglainht.
WattsWacker,JimTaylorv
HowardMeanstrongcun
Kimchnamcanginhnxatrngrng
Khibnbuvicngvicvmichuyndndp
xynvibnthbnsddngqunmtmnhphil
mt nh qun l nng n, sng to v sc bn. Chng ta
ugpphitnhhungny.Ckhichngtachmim
vi cng vic theo thi quen m chng qun mt rng
chng ta c th sng to, c th tm cm hng, i tin
phong,thcy.Nhmcabnemnchobntng
minhngbnquengikhngdmchnglithiquan
liu, chng li c h thng, s n nh theo thi quen
thngngynnbnniKhngvittcnhngg
mhngh.Bnccxthkhng?Tichcchnl
ikhibncnglmnhth.
Vy chng ta cn loi b li suy ngh quen thuc,.
ngngcaou.Chngtacnxemxtnhngslachn
v t hi: Ti saolikhng ch? V iu g s xy ra
197
nuchngtalmtheocch?Chngtacnphichm
dttnhtrngbcngthngbicngvicvbiplc.
Mt cch d dng c th trnh li suy ngh quen
thuclbnhyxemxtcngvic,nhnnhnphngban
cabn,nhmbnnhthbnlmtngingoicuc
hoclmtngilnutinnlmvic.Bnsthay
icig?Bnsgilicig?
BNDDNGQUNMTRNGBN
PHILMTNHQUNL
NNGN,SNGTOVSCBN.
ngvphakhchhngthbnthnghxembns
cnphilmg,cigcch,cigkhng.
Bnrtdchchtinhngtitvnvtmqun
mt vic dng li xem xt cng vic di mt ci
nhn mi. Nhng nu chng ta mun tr thnh nh
qun l ti ba th chng ta phi lun lun i mi nu
khng chng ta s chu chung s phn ca loi khng
long. i mi c ngha l bn phi lun lun tip thu
nhng tng mi, nhng gi , khi nim v xu
hngmi.
198
HNH NG V NI NNG...
QUYTC81
HNHNGV
NINNGGINGNHBN
LMTNGITRONGSH
Anhtraitiniviti:Nuemilnhthemsln
ticptng;NuemituthemslmtichcHng
yGioch.Nhngtitheonghhasvtrthnh
mtPicasso.
PabloPicasso
Vytrckhibnthcstrthnhmtngitrong
shthbnphiluyntpcchtrthnhngim
bnmun.Nubnlnhqunlcpthpthbnnn
hccching,ninngcangiqunlbctrung
vsnsngchunbtrthnhngiqunlbctrung.
Nu bn l ngi qun l bc trung th bn nn tp
cchninngvcxgingnhbnthcslmt
nh qun l cp cao. y, bn hy c lm tng t cho
tivtrcaonht.
Lnutinkhitigivtrgimciuhnhca
mtcngty,tihunhqunmtquytcny.Tivn
tiptccchqunlgingnhcchcamtnhnvin
199
qunlcpthp.Chnhvthdoanhsbnhngkhng
tcnhmctimongmun.Tiqunlvicbn
hngcacmttponvymtikhngthtipcn
cvinhngngiphhpvicngviccati.C
ln ti c c u rng vua quan ch ni
chuynvivuaquan.Tithvainhmtvgimc
iu hnh. Ngay lp tc b tc trc y c gii
quyt v doanh s bn hng vt qu s mong i
cati.
NUBNLNGIQUNL
BCTRUNGTHBNNNHC
CCHNINNGVCX
GINGNHBNTHCSL
MTNHQUNLCPCAO.
Nu sau ny bn mun tr thnh mt v Vuath by

gibnphitpdncchtrthnh.Bnhynhncch
nhngngichccaohn,tigiihnbncxvhy
hctph.Bnhyxemcchhtrliinthoi,cch
hnivinhnvin.Bncngphixemhmcg,
cbog,hilmvicbngg,hlmgvicngvic
cahvhlmnhthno.
200
HY CHNG T RNG BN HIU...
QUYTC82
HYCHNGTRNG
BNHIUQUANIMCA
CCPTRNVCPDI
Ttnvikthvmongmunhiucquanim
ca h l quy tc s ng ca ch trng khng bo
lc.
MahatmaGandhi
Lm mt nhn vin cp thp khng phi l iu d

dng. Chng ta u bit iu ny v ai trong chng ta
cngclngivtrny.Bnphithchinrtnhiu
mnh lnh t cp trn, cng vic cht chng ln v bn
cmthybctc,gind.
Tuynhinlmvtrqunlcngchnghng.Lc
nybnbktgia.Bnphigiiquytccvnv
nhnvincabnngoiralicnphithchinccch
o ng ngn t tng gim c iu hnh. Bn b kt
giacptrnvcpdi,chuplcthaipha,ttrn
xungvtdiln.
Mtcchttnhttrnhbplclbnhycho
hbitrngbnhiucquanimcaccptrnv
201
cpdicabn.BnngchcitrvniVng,ti
bitanhangmungkhibnthcskhnghiuc
nhcah.Bnphimbolhbitrngbnhiu
c quan im ca h, hiu c tm t, c mun
nguynvng,hiucslolngcah.Bnphihiu
cccptrnvccpdi.Khicptrnralnhth
bnphingvphacptrn.Ttnhinlchkhibn
thy rng l nhng mnh lnh ng n. Cp di
cabnskhnghilng.cbitlhskhngmun
thchinsthayino(nhtlnhngsthayim
hkhnghiu).ychnhlchittbncthhi
xemhnghnhthnovbnhynivihrngbn
hiucvnvhygiithchchohbittisaocp
trnlicquytnhnhvy.
MTTRONGNHNGCCH
TTNHTTRNHKHIPLC
LBNHYLMCHOH
THYRNGBNHIUC
QUANIMCAH.
Nunhbnthcsckhnngthmtlcno
bn s bit cch gii thch cho cp di hiu c cp
trn v ngc li. Nubn c thlm cho nhng ngi
trongnhmhiucldocptrnciugkhng
202
HY CHNG T RNG BN HIU...
hilngthbnangtrnconngtrthnhmtnh
qunltiba.
203
QUYTC83
NGNHNGB,
HYLUNGIVNGLPTRNG
Sclcbnbitchcchnlbn ng.Nhngphi
lachnchomnhmttronghaithi:lntinghocim
lng.Nubnthtsammnhnggbnlmthvic
bovquanimcabnchngcgkhkhn.
Bnkhngphihunghngmchcncthikin
quytl.Bnkhngcnphicxmtcchthlm
ch cn c thi cng quyt. Nu ai tung tin n
khng ng v bn, v nhm bn hay v cng vic ca
bnthbnhynichohbitrvquanimcabn
nhTithyanhangtungtinnthnythn.iu
ny khng ng s tht v ti s rt cm kch nu nh
anhdngviclmsaitricaanhli.
NUBNTHTSAMMTHVIC
BNBOVQUANIMCABN
CHNGCGKHKHN.
Bn khng cn phi gin d, bn hy tin tng vo

bnthnvhychunbkcng.
204
NG NHNG B...
Bn khng c nng vi m phi kin nh. Nu

cp trn ca bn khng cho bn nhng nhn xt ng
nvhmunimlngthbnhyhi:Lmcchno
lnsauticthlmttphnviccati?Tiphi
lmnhnggcthtcmclngmngva
mitchikhngtrchoti?Trongthigianmtnm
ngthytictinbgkhng?Chngticthlmg
cithintnhhnhdoanhs?Bnphikinnhhi
chotikhispcabnchobncutrliphhpnht.
Bnkhngctranhcimbnphicmtthi
thahip.Nuspcabnmunbnlmnhngvicvi
phmtiphplutthngtchithngthngvtranh
civingta.Thayvo,bnhyni:Vychngtas
lm th no nu nh kim ton hay cc phng tin
truyn thng pht hin ra vic lm ca chng ta? Bn
khngtchinhngbnangngtrnlptrngca
bnvkhngngtnhvikincasp.Nhvybn
tochospmtconnghplngtartli
kin.Spbnskhngphicgngtkincangta
chobn.Ngcli,spbncthrtlikinmtcch
nhnhngmkhngcmthybmtmt.
205
QUYTC84
NGLMCHNHTR
Nubnangtrongmtcuchpmainhgi
trchnhtrthbnhynivihrng:Anhanglm
chnh tr ri y. Anh hy tr li khi anh cm thy tt
hn.
JohnHarveyJones,
CuGimciuhnhHngICI
Chnh tr gia l nhng ngi c tr tin lm

chnhtr.Bnkhngphilnginhvy.Bnlnh
qunl.Bnqunlcctnhhungvccdn.Ckhi
nhnvincabnkhnglmchobnnamhtham
gialmchnhtr.Bnkhngthbtchch.Ldol
v cch lm ca h ging nh vic h chi trn ng
ray xe la. Nu bn lm ging h, bn c th b tn
thng, c th b xe la cn. Lm chnh tr c khi dnh
dng n vic e da ngi khc, vic s dng nhng
mnh khe, ni di v s dng nhng th on c
th hon thnh cng vic ca mnh. Bn khng cn l
chnhbnvbnkhngthnhthtvingikhcvc
206
NG LM CHNH TR
th c nhng hnh ng tht tin. y l cch ti

nghvviclmchnhtr.
Bnnnyumnttcminginhngphichn
bn m chi. Bn hy c gng gi nhng mi quan h
thn mt vi nhng ngi bit hi lng, nhng ngi
khngthchthamgialmchnhtr.
Lunlunchiasthngtin.Cchlmnyskhincho
nhngngithchlmchnhtrsphithtvng.Hyl
bncattcminginhvythkhngaicthcoi
bnlktheobphi.
Mcdbnkhngnhlmchnhtrnhngbnvn
philunlunphngnhngkhochbmt,nhng
ng c thm kn, nhng chin dch bi xu, nhng li
ni di, nhng li n i (thng l c ), nhng li
bng gi m bn khng th kim sot c hay nhng
victranhginhquynlcvquynkimsot,nhngli
x xm hoc nhng chuyn i loi nh vy. Nu may
mn th bn s khng gp phi nhiu vn nh trn.
Bnphitchikhngthamgiavphilmthno
tr thnh ngi ngay thng, khng lm chnh tr, trung
thc, ho phng, thng thn, ci m, khng thin v,
khngmum.
207
BNHYCGNGKTTHN
VINHNGNGI.CTHHON
THNHCNGVICMKHNGLM
TNHINNGIKHC.
208
NG NI XU...
QUYTC85
NGNIXU
NHNGNHQUNLKHC
Ch c trth v nhngkngc nghch micho rng
Honglnhngngikhngcquno.Tuynhin,
kngcnghchvnlkngcnghchvHongvn
lHong.
NeilGaimanvMarcHempel
trongtcphmngbab:Ngittbng
Trcychngtaxemxtviccnhtranhctc
ngkhchltibnthnovvsaombnkhngnn
e ngi vic cnh tranh. Chng ta ni ti vic cnh
tranh vi cc ngnh khc v vi cng ty khc. Th cn
cnhtranhvingnghip,viphngbankhcthth
no?Cngtngtvythi.Bnngsbtcaihoc
btcvicg.Nubnthnhthovicngviccabn,
bn can m, sng to v t tin vo bn thn ti chc
chn l bn s nh vy th chng c g phi s. Bn
ngbaogichtrch,phbnh,phbng,bucti,phn
xt hay phn nn v ng nghip hoc nhng ngi
ccphngban,nvkhc.
209
Nubnlmnhvythbnsbcoilngikmci
v c x thp hn. Nhng ngi khc s tn dng im
yunycabn lmlicho h. Ti tnglmvic
vimtstngi.Htphvtinngcahvch
baingikhc.Tuynhin,tronglnghkhngcmthy
yn tm bi v tn y lng, h bit rng h khng gii
bngnhngngimhchbai.Vicaibilngtm
vt,chbaibnkhngthlmgimgitrchthcca
bn. Ti ni nh vy ng khng? Nu bn thy mt
ngikhcmcbqunomithvicbnnirngng
ta l ngi hoang ph th cng chng c ch g. Khng ai
cmnbnvchuyn.
Titnglmvicvimtnhqunl.ngtathng
soiminhngnhqunlkhcvchranhngmtyu
km ca h. iu th v l ch nhng tt xu no m
ng ta vch ra ni ngi khc th chnh ng ta cng c.
ngtacinhongikhcbivngtathyrtrtt
xucahnhnglichngthynhngttxu,yukm
ca chnh mnh. ng ta khng bit rng chnh ng ta
angvchochongixemlng.
210
CHIA S NHNG G BN BIT
QUYTC86
CHIASNHNGGBNBIT
Chiasnhnggbnbit,iuquantrnghnlchia
s nhng g bn ngh vi ngi khc. Bn hy lm cho
hnirasthtcachnhh.Lisngcabnckh
nngtcngnngikhctngngvinhng
gbnni.
TomCowan,phps
Quytcnynitivicbnchdychonhngngi
hiu bit t hn bn. H khng c c hi c hiu bit
nhiu. Nhng nu bn chia s mi chuyn m bn bit
vihthhcngshiubitnhiunhbn.Mtsnh
qunlchornglmnhthchkhcgtedaci
ghcamnh.Hthtngcnghchlmsao.Nhngg
bncnlmlotochoaihcthchiascng
vicvibn.Lmnhvynubncthngtinth
hsthaythvtrcabn.
Mtsnhqunlchornghcmthylngtngv
vic phi chia s vi nhng ngi khc bi v h thy
nhngghbitlcha.Tuynhinkhibnhcting
Anh trng, bn thy thy gio ch cn bit v ng
php,mnh,duchmcu,v.v...lri.Bnkhng
211
cnphicmtngthyginhcgiiNobelhayc
giithngvtiuthuyt.Khng,chcnmtngthy
dytingAnhkhimtnlchobn.
Vic chia s vi ng nghip cng khng km phn
quan trng. Cng cho i nhiu bn cng nhn c
nhiu. Gi s nu nh bn ch chia s mt bit (n v
thngtindngtrongtinhc)thngtinvi20nhqunl
khcvnunhchmtnatrongshcnglmnh
bn th lc ny bn c c 10 bit thng tin mi v
bn lm giu thm kin thc ca bn. H ch nhn
cmtnhngbnnhnc10qulngin.
Hchcchnschiasvibnmkhngphilchias
vinhaunghititisao.Cthlhcmthyh
mangnbnchkhngcmthymangnnhau.
212
NG E DA
QUYTC87
NGEDA
thc c tmquantrng thc sca mnh th
ngi ta nn nui mt con ch loi ch thng qun
qut vi ch v mt con mo loi mo thng lnh
nhtvich.
DerekeBruce
Lnhqunlthbncquynlcvscmnh.y
liuchcchn.Clyliuphnbitnhng
nhqunlttgingnhbnvnhngnhqunlyu
kmkhc.Bnbitcchsdngscmnhvbnkhng
lmdngn.
Nhn vin coi bn l mt nh qun l, tn trng v
thmchcnsbn.Bncquynthuhocsathihv
h s thc c iu ny khi lm vic vi bn. Tuy
nhin hy lm h tin tng vo bn h khi xa lnh
bn. Hy lun lun thn thin vi h h lun bit
c h v tr no i vi bn. Bn khng c lm
dngchcquynhmdanhmcabn.
Ccchlmchonhnvinxalnhbnvcngc
cch lm cho h gn gi vi bn. Cch th nht l
213
lmchohsbn.Cchthhailhytnthngh.
Nhiu nh qun l chn cch th nht v h cm thy
khngttin,khngantm,khngchcchn.Hocnu
chnh chng ta lm vic cho nhng nh qun l nh
vythchngtahythvlmchohcotott
hn.Bncthcunschnyuhcth
tnhcccnthsao?
Nhiu nh qun l khng bit rng thi ca h l
tiu chun nhn vin c x vi nhau v c x vi
khch hng. Nu nhn vin thy ngi qun l l mt
ngittvctinhthnhptc,hngsaylmvic,t
tinthhcngscxvinhau,vikhchhngging
nhcchmbncxvih.
NUTRONGMTTCHCM
SKHENNGICHKHNGPHI
SEDACPDNG
KHUYNKHCHMINGI
LMVICTHCNGVICST
CHIUQUCAOHNNHIU.
Lmtheocchnyskhincucsngbndchuv
hiuquhn.Nunhlmvictrongmttchcms
khen ngi ch khng phi s e da c p dng
214
NG E DA
khuyn khch mi ngi lm vic th cng vic s t

chiuqucaohnnhiu.
215
QUYTC88
KHNGTHAMGIAVO
NHNGCHUYNXUNGT
GIACCPHNGBAN
Nu c nhng cuc iu tra, c hoc khng cn thit
hoctikhngcquynnichaykhngths
c mt nhm, gi s nh n tn ti v ti khng c
phpbnhphm,sbgiithnunhntntivcc
thnhvintrvviphngbanccah.
NgiHumphrey
trongcunVng,thaBtrng
clncngmtlctiphilmvicchochaing
ch.Hulgimccamtcngtyvhkhngc
thin cm vi nhau. Mi ngi u c chng trnh
ring. H coi chng ti nhng ngi qun l v nhn
vinnhlqunlnh,quntt,biantrongcck
hochnhmgythithichonhau.Chngtibtvo
tnh cnh khng d chu cht no. H c phm vi trch
nhim khng lin quan ti nhau. Nu nh bn ch lm
vicclpchomttronghaingithbnsmaymn
vbnchcmtngch.Nhngnubntrongtrng
216
KHNG THAM GIA VO NHNG CHUYN...
hp ca ti, phi lm cho c hai ngi, th bn s thy

thtbthnh.Chaigimcgycntrmnhlnhca
nhau,chikhmnhau,khngnichuynvinhauvc
xvinhaunhtrcon.
Ti phi hc v hc rt nhanh tr thnh mt nh
ngoi giao, mt nh chin thut. Ti cng bit cch li
dngmuthuncahtcnhnggtimun.
Tuynhinlmcchnythttit.
Ticngtnglmtrongcccngtymccphngban
trongcmuthunvinhaurtgaygt.Chnhvth
nng sut lao ng b nh hng nghim trng, nhn
vinlnhngngibthitthinntnhtrngthayi
nhnvindinrartnhiu.Clbnchorngccgim
c phi chm dt nhng chuyn nh vy nhng theo
nhvdutincatibncththyrngthmch
c cc gim c cng c th c x rt ng ngn v tr
con.Bnngcxgingh.Likhuyncatilbn
hytrnhxanhngvicngngnnhvy.Bnhyci
m, trung thc, thng thn trong tt c nhng vic bn
lm v nh vy bn s l ngi tt v khng ai c th
buctibnlklagt.
THMCHCCGIMCCNG
CTHCXMTCCHRT
NGCNGHCHVTRCON.
217
218
HY CHNG T BN S...
QUYTC89
HYCHNGTBN
SLMHTMNHVNHM
CABN
Nhm ca bn l cng c gip bn hon thnh cng
vicdclcngvicgina.Khngcnhmc
th ch c mt ngi hoc hng nghn ngi th bn
chng l g. Khng c nhm ca mnh th bn cng ch
ging nh mt t giy trng cha c vit vo hoc
cha c nh my. Bn phi h tr nhm, khen ngi
vnucnthhychinuhtmnhvh.Nhqunl
giilcnychngtikhngcnphinilaina
ch? l ngi to ra lng trung thnh v s tn trng
bngcchtrthnhngilnhoiutrongvicc
vnhmchnhlbn.
Bn phi lm cho mi ngi trong nhm thy bn
khng ch l ngi thy, ngi lnh o, ngi bo v,
chechmcnlnhvch,lanhhngvlngi
bnhvcchoh.Nucaimunlidnghthbn
sbovhngaylptc.
Ngclibncngcthbrinhmbn,mcht
lochobnthn.Bnthnghxembnsitiunu
219
bnlmnhth.Crtnhiunhqunlnghrngy
lmtlachnsngsut.Bnnghthno?Titng
lmvicvimtsnhqunlnhvyvbnctinti
i,chngmychcmnhnvinbhmi.
KHNGCNHMCABNTH
BNCNGCHGINGNH
MTTRANGGIYTRNG
CHACVITLN.
Nunhnvincabnbitbnbnhvcvbovh
thhstuytitintngbn.Nunhhphichu
iu g khng cng bng th bn s ng ln bo v
h.iunycngharngnubnchpnhniug
thhcngcthchpnhnvngtnhvibn.Chnh
nhng vic ny s gip cho cuc sng tr nn d dng
hn.
220
C TN TRNG TH TT HN...
QUYTC90
CTNTRNGTHTTHN
LCYUMN
Mtiuhinnhinlkhngphittcccsinhvinu
cttcccgiovinchti.Vmtiucngchc
chnlvicgiovinctntrnghnlcyumn
lduhiunhnbitnhnggiovinctinng.
TinsMarvinMarshall,
Thcyvichchnh
Bnccmthykhchuvinhngnhqunlch
mun tr thnh mt trong nhng ngi thn thit nht
cabn.Chngtaulmvicvihvhlhlk
lmritungmichuynln.Hgyrcrichochnhh
v cho c nhm h. c tn trng th tt hn l c
qu mn. Phi lun to ra khong cch. Nu bn mun
nhnvincabnlmvichtmnhvbnthbnng
m p vn v, ng say sa ch chn vi h trong cc
qunru.Bnphilmchohnghrngbnlmtv
chat.
221
Phitomtbukhngkhhuynb,mtbukhng
kh quyn lc, m khng nht thit phi c yu mn.
Bnphilungimtkhongcchnhtnh.
Mtngynobnphisathimtvingitrong
snhnvincamnhvbnkhngcnphiquytnh
lmvictrtbtgnhnngtrnvaibn.
Mtngynobnsbtmtsnhnvinca
mnh v bn khng mun ngi ta ngh rng bn l
ngiixkhngbnhng.
BNPHITOMTBUKHNGKH
HUYNB,MTBUKHNGKH
QUYNLC.
Nhnvinphitntrng,ntrngbnvcoibnnh
kiumucah.Bnkhngthtockhngkhuy
nghim nu nh bn thn thit vi nhn vin qu mc.
Bn phi gi mt khong cch v h s khng coi l
mt s xa cch, cch bit m s tn trng khong cch
bntora.
Bncngphitoramtkhongcchnhtnhtrong
vic tip xc bn ngoi: Khng v lng, khng m hn,
khngvuttc.Bncngphilungivnghimtrang
cabncphongcch,stnnhim,smumcvuy
quyn.
222
C TN TRNG TH TT HN...
223
QUYTC91
THNHTHOMTHAIVIC
CNCCVICKHC
THNGLM
90%utincamtdncn90%thigian.10%
cnlicn90%thigiancnli.
Khuytdanh
Nhqunlttphingthilmtchuyngia.Bn
khngthlmcttccccngviccangikhc.
Dsaothmingybncngchlmcmtsvic
nhtnh.Ttnhtlbnhylmcngvicchuynmn
cabn.Bnhylmmtcchhonhocnnhngvic
khcthhychongikhclm.Cngtycachng
ticsphnchiarrngcngviccatngngic
th.Tichorngcngtrthnhmtnhqunlgiith
bn cng phi lm t; n hon ton ph thuc vo kh
nngphncngcngviccabn.
Vytichlmnhnggmtilmttnht.yl
iu c bn phn bit bn vi nhng nh qun l
khc.Tikhngbnhngnhng titoiukincho
nhnvinbnhngcchilmviccahttnht.
Ti khng lo v phn chm sc cc khch hng chnh
224
THNH THO MT HAI VIC...
nhngtithitlpnhngmilinhvinhngkhch
hng ny nhn vin ca ti lin lc vi h. Ti
khng lm k ton nhng ti gim st, theo di cc
nhn vin lm k ton. Mt hai vic ca ti l t
chc cc cuc hp nhm ca ti lm vic, gim st
tnh hnh chung ca ton cng ty nh vn thng
hiu,snhnbitvdoanhnghipvvvtrcngty
trnthtrng.
BNHYLMCNGVIC
CHUYNMNCABNMT
CCHHONHOCNNHNG
CNGVICKHCTHHY
CHONGIKHCLM.
Bn gii v vic no v km v vic no? Bn c th

nirvmthaivicmbnlmrtttkhng?
225
QUYTC92
LNGNGHEKINNHNXT
VNHNGVICBNLM
Bygichngtathngkhnghaytmkimsng
tnhcangikhcbivchngtacthlmtheotrc
gicvbitkhinochngtalmcmtvictt.Tuy
nhin,kinphnhilunrtcch.Bnnnhikin
nhnxttngnghip,tith,tnhmcabn,t
ccspvtkhchhng.Bnkhngnnchicc
nhnglikhen,nhnglicatnghocnhnglivevn.
Bnnnlngnghekinnhnxt:
Nhnraimmnhvimyucabn
Sosnhnhnxtcamingivisnhgica
ringbntrongbtktnhhungnombo
rng bn ang i ng hng v c nhng nhn
nhkhchquan.
Hchitnhngvicmbnmcsailmhocl
lnsaucthlmtthn
Nhnranhngviccnphiarahnhng
khcphcvnhngvicmbnchutrchnhim
226
LNG NGHE KIN NHN XT...
Bit nhm ca bn ang lm vic th no? y

cngchnhlmtngunthngtinbsungchos
nhgicaringbn.
Bn thy y, tt c nhng vic trn khng cg lin

quan ti vic khen ngi hoc ca tng (hay ve vn nnh
nt).lsnhgithctvnhngtnhhunghay
dnmbncthhchitiptctinln.
Vy lm cch no bn c th c c nhng li
nhn xt? , bn hy hi nhng ngi trong nhm ca
bnnhCcbnthychngtalmvicthno?Hs
trlichobn.
Tiptheobnhyhisp:Thasp,spthychng
tilmvicthno?ylcnglcchrtddngi
vibn.
Hikhchhngththno?Cngrtd.Bnhyhi
ng c th nhn xt g v vic chng ti chuyn a
imkinhdoanh?.Bnngvivngaranhnnh
cabn.Hychohnichobnbitcihayvcid
cabn.Bnchgtuvni:Cmnritiptcvi
cngviccabn.
CIBNCN
LKINNHNXTCAH
227
QUYTC93
DUYTRNHNGMIQUANH
VTNHBNTT
Bn ng ngh rng tnh bn thn thit cho php bn
ni nhng iu khng th chp nhn c vi bn b.
Bncngthnviaithbncngcnphicxkho
lovnhnhnvih.
OliverWendellHolmes,NhthM
Ticmtanhbnthngccucamingsau:Ti
khngchornglcchchipu.Anhtathng
hayninhvykhiaicplianhtaticcbuihp
hocaincptngcaanh.Tirtthchkiuni
bivnchothyttcnhnggvmtmiquanh
nghonnkhngttp.
Nubnlungicthingnthbnsd
dng duy tr nhng mi quan h tt v tnh hu ho
trongcngvic.Thingncnghalcxlch
s,nimn,ctnhngi,nhittnh,chnthnhvsn
snglmttcnhnggbncthlmhocnnlmcho
khchhng(tichcbnlnginhvy).
228
DUY TR NHNG MI QUAN H...
Vic ny qu l khng d khi bn phi i x vi

ngibnkhnga,nhngngimtrcybnc
muthunhaynhngngiixthlhockhng
thn thin vi bn. Tuy nhin y mi chnh l lc cn
thitnhtbnpdngquytcny.
Nubnlunluntrahilng,vuicivcim
th thm ch nhng ngi th l v kh a nht cng
phithayicchcxvibn.
NUBNLUNLUNNHNNHN
NGIKHCBNGMTTHI
LCQUANVUIVTHHCNG
SIXVIBN
TNGTNHVY.
Cgngnhnngnghipcamnhnhthhcng
thnthinnhbn.Nubnlunlunnhnnhnngi
khcbngmtthilcquanvuivthhcngix
vi bn tng t nh vy. ngh gip ngi khc
khicth.Nichuynvingikhcnhthhngang
hngvibnvthcslaicngnganghngvibn.
Nhnnhnnhngmttchcccahtmmtsim
gbnyumnhoctntrngvchchtimt
cah.Hyixvithitntrngvngmc
vittcmingi.
229
230
TO DNG LNG TN TRNG T HAI PHA...
QUYTC94
TODNGLNG
TNTRNGTHAIPHA,
GIAKHCHHNGVBN
Mi ngi trong chng ta nn bit khch hng mong
i iu g trc khi h thc c iu m h mong
i.
DineshK.GuptavAshokJambhekar
C ln ti nghe mt ngi bn hng ni chuyn trn

radio v cch anh ta ni v khch hng khin ti ngh
rng anh ta v khch hng ca anh l hai th gii hon
tonkhcbit.Anhtatthiknhkiu,btrn,nhc
m, khinh thng v ch giu khch hng ca mnh.
Dng nh anh ta cho rng vic la di khch hng l
mt vic lm ng n v cng bng anh ta ni rng
chngtacphplidngkhchhng,nukhnglm
nhvythchngtaqulnhngkngcnghch.Anh
takhngagthicah(khchhng)vthctl
huhttinohcnggiinchoanhtalcangngi
ntiviconci.Anhtacnhiucchiphvih
nhgivbicvmcchohcgi,hoclanhhta
231
nivihrnghcnnichuynvichaanhtavc
inthoirungtronghpchotikhihchnvgcmy.
ng gian ln hoc ni di khch hng, bi bn cn
h. y l mt mi quan h hai chiu v hn th, l
mi quan h rt quan trng. Khch hng khng phin
phc nh bn ngh u. H chnh l nhng ngi
gipticcthcn,qunomc,xepvnhng
ngynghthoimi.Nhvythlmsaoticthlng
nhch?Ngcli,tiscungcpchohphngtin
h gii tr, phng tin em li nim vui, sn phm
chtlng,nhngnhnhiumhyuthch,mtcuc
sngmhammvmtcmgiccmtcngty
nng ng v tr trung phc v. Ti tn trng h v
nhngghmanglichotivhtntrngtivnhng
gtimangnchoh.
NGGIANLNHOCNIDI
KHCHHNG,BIBNCNH.
232
THA MN NHU CU CA KHCH HNG
QUYTC95
THAMNNHUCU
CAKHCHHNG
S ti gii l mt tiu chun ch khng phi l mt
knng.
MichaelHeppell
trongcunLmthnotigii
y chnh l quy tc d nht. Lm hi lng khch

hng phi l iu u tin bn ngh ti sau khi thc
dyvliucuicngbnnghtitrckhiing.
Nhng g bn cn lm l c gng em li dch v tt
hn nachokhchhng. Vn lclckhchhng
lm cho bn cm thy rt kh chu. H mun nhiu
th; h i hi; h phn nn; h gi in vo nhng
gibttinivibn;hmongmuncphcv
tt hn; h ngh rng tt c cng vic kinh doanh l
phivh;hphnnnkhichngtachuyntrungtm;
h mun c gim gi, mun c qu khuyn mi,
munmuahaictngmt,munnhnlitinnu
h khng thy hi lng v sn phm, mun i hng
ha, mun bo hnh, mun kim nh an ton ca
sn phm, mun c nhng sn phm khng c hi.
233
Cha i, h ngh rng h l ai vy? H i hi bt c

th g sao? Ti lm vic trong nhng ngnh m
khch hng khng c i hi nhiu v qu qut nh
vy.
Chngtahynithngvnray.Nukhngc
khchhngthchngtachngcg.Chngtakhngc
mc ch g. Khng c mc ch th khng to ra c
gitrg.Khngckhchhngthchngtachmmm
trongbngtimthi.
Thtvy,khngcmcchthchngtakhnglm
c g. By gi chng ta thyc tm quan trng
cakhchhng.Chngtaphinghracchthuhtv
gi ly h, tm cch tha mn h. Chng ta khng nnh
ntnhngchngtaphisngtoracchthuhth.
Vicphcvnhngkhchhnghintithrhnnhiu
so vi vic tm kim khch hng mi. Gi chn nhng
khch hng bn ang c bng cch i x t t vi h.
Bitpchobn:Nghrabacchthamnnhngnhu
cucakhchhngngaylcny.
KHNGCKHCHHNGTH
CHNGTACHMMMTRONG
BNGTI
234
THC V TRCH NHIM...
QUYTC96
THCVTRCHNHIM
VTUNTHNHNG
QUYTCCABN
Thnh cng khng phi l cha kha ca hnh phc.
Nhnghnhphclchakhacathnhcng.Nubn
yuthchnhnggbnanglmthbnsthnhcng.
AlbertSchweitzer
Lnhqunlthbnphichutrchnhimvnhng
thnhvintrongnhmcabn.Trongkhibnangqun
l h th bn phi chc chn rng h khng gp phi
chuyn g xu. Bn phi m bo cho h c an ton,
mnh khe, c chm sc v quan tm y , c
thoi mi v c bo v an ton v h phi c mc
qunobohlaongnucnthit.
Bncngcnphictrchnhimtngtivimi
trng bn lm vic. Bn khng c lm g gy nh
hngthithiludi,khngcchongikhcc
nguy c b nh hng ti sc khe hoc ti cuc sng,
khngcsdngttheocchthctihnccchm
ngitasdngtrcbn.Bnkhngphilchinbinh
235
bovsinhthinhngtrabnphictrchnhimkhng
gyhihocthithitimitrngsinhthi.
Bnphicmtsquytclvicbnkhnglm
g c hi hoc gy hi. Bn phi c mt ranh gii cho
nhng vic bn lm. Ngoi ranh gii th bn khng
lm. Bn phi tr li mt ci g . Bn phi nhn thc
c nhng g ang xy ra xung quanh bn. Bn phi
bitngnhcabnnggphoclyinhnggt
mitrng.
BNCTHTTAYLNNGC
VNIRNGVAITRQUNL
CABNLLUNGICHO
MITRNGSCHSKHNG?
ykhngphilnhngquytcctrongnhngcu
chuynthntin,nhngiulpdhoclnhnggiol
nhnqutrongtngioylmtquytcthct.Bn
cng cho i nhiu th bn cng nhn c nhiu. Hy
sngttthbnscnhnggicngngon.ngsngd
diphignhchunhnghuquxu.
236
LUN LUN THNG THN V NI S THT
QUYTC97
LUNLUNTHNGTHN
VNISTHT
Tithyrngtrungthclcchttnhtmticth
sdng.Hythngthnnichongitabitnhngg
bnangcgnglmvnhnggbnsnsnghysinh
tcmctiucabn.
Leelacocca
ChtchhngFordvChrysler
Quy tc ny l s tip ni ca nhng quy tc trc

y.Ttnhinnunhbnthyspbnlmtkngc
nghchthbnnginichohbitiu.Nubn
nithngvihnhvythcnghalbniquxa
phmvicatnhtrungthcriy.Bnkhngcni
di,khnglalc,khnggimphahoclngm,khng
lagt,khnglidng,chtrch,khngbpbm,khng
nibnggihoclmvntrnntithn.
Lnhqunlthbnnmgivtrcquyncli
vtrcngikhctintngvtrngvng.Bnchu
trchnhimvcucsngcanhnvincucsngthc
scanhnvin.Bnhnhngvngvthnhnvin
237
cabnsbthitthivbnhhng.Nubnlmcho
hbunhocxcphm,xnhchhocnidihthh
cngsmangnhngcmgicbxcphmnyvnhv
n s lm nh hng ti gia nh, ti bn b v ngi
thncah.Nubnkhngthniciugttp
thngniiugvcngkhngcnidi.
LNHQUNLTHBNCVTR
CCQUYNCLIVTR
CNGIKHCTINTNGV
TRNGVNG.
Bnngnidisp.Hkhngthubnbnni
dih.Hthubnvcnbnnithng,nichohbit
s tht. Nu nh bn khng th t c mc tiu th
bnngtrnhnvnmhynithngchoh.H
c th tht vng nhng h s bit n bn v bn ni
cho h bit kh nng tht s ca h. C cho h bit
cntthnlchohkvngbnrihphitht
vng.
ng ni di khch hng. Tt nhin l bn cng c
cchnikhovih.Vhchnhlngimangn
thnhcngchobn.
238
NG CT XN NU KHNG BN S...
QUYTC98
NGCTXNNUKHNGBNS
PHIGNHCHUHUQU
Dch v hon ho c ngha l bn phi gi ng tt c
nhngcamktvikhchhng.Chcvythi.
MarkSanborn,Nhhngbin
Gisnubnsnxutmybaybncctxnbt
ccgccnhkhng?Bncthsdngmtloikimloi
khngttiuchunsnxutcnhmybaykhng?
Bnthayngcttiuchunbngloikhngttiu
chun?Tikhngnghvy.Bnlmvythbnsgnh
chuhuqungaylptc.Nunhngnhqunlphi
chutrchnhimtrctanvibtckhchhngno
sdngsnphmcahmphthinrasnphm
cli(lithitk,litrongqutrnhsnxuthoclict
gimchiphsnxut)thngycngcnhiunhqunl
b a ra ta. Nu c nhn chng ta phi chu trch
nhimvnhnggchngtalmthclcucsngstt
phnnhiu.
Cthbnkhngsnxutmybay.Cthbnkhng
sn xut g. C th bn ch l nhn vin lp trnh. Cng
239
vicantonvynn.Cngvickhnglmhitiai
ng khng bn? Khng ? Bn chc ch? Bn hy suy
nghkhnxem.Bnhynghtinhngtnhhungxu
nhtvchunbsnsngbtcgchngtalmvit
cch l nh qun l th chng ta phi chu trch nhim
choai,chocigcthbtnhi,btnthng,b
thtvng,bhhnghocbgitchtbnlngigy
rachng.
Bn khng nn ct xn khu chi ph cho sn xut
bnsphignhchuhuqu.lqubo.Tibit
i khi bn c th b day dt khi phi la chn gia
nhngvicttvvicxu.ylkhispbnyucu
bn lm vic g m lng tm bn mch bo bn
rng l cng vic sai tri. Tuy nhin bn cn cng
vic,tintcccnphichitrnnbncimlngv
c tnh ngh rng mi chuyn s n tha. Nhng mi
chuynucnhbnngh.Bnsphitrgi.
Vybnsphilmhtkhnngchngtvisp
rng vic ct xn l vic sai lm v ko theo nhiu hu
qutaihi.
NUCNHNCHNGTAPHI
CHUTRCHNHIMVNHNGG
CHNGTALMTHCL
CUCSNGSTTPHNNHIU.
240
HY RA LNH V CHU TRCH NHIM
QUYTC99
HYRALNHV
CHUTRCHNHIM
Bn l nh qun l th bn hy qun l. Qun l c
nghachlqunl.Qunllmvichiuqu.Qun
lchutrchnhim.Qunlcthchhuy.
Nh qun l ngy nay dng nh c xu hng
thng cm thy e ngi vi vic ra lnh, ch huy. H
lng l khng dm nm quyn kim sot v s nhm
ca h s pht lng hoc coi h l k c on. Mt s
ththinnhinlnunhmcabndonhqunl
ctichhuy,cnnglc,cscmnhqunlthnhm
bn s hot ng rt hiu qu bi v h bit rng h c
mtthuyntrngcmlirtcnnglc.mtchng
mcno,chngtakhngquantmtithuyntrng
laimchquantmailngicmli.Chngtau
bit rng thuyn ph m nhn tt c vic cho li nn
chngtakhngquantmtithuyntrng.Tuynhin,
thuyn ph khng th hon thnh c nhim v nu
anhtakhngbitailngichhuy.
241
Bnphilmtngihngivinhmcabnv
ngthiphilmtngichhuyttdiquynsp
cabn.Bnphicnhngcimsau:
Cthtrngcy
Trungthnh
Cthtintng
Vngvng
Mnhm
Nhittnh
ngtin
Ctrchnhim.
Trungthc
Bn,ylnhngihirtcao.Nhngnhngg
bnnhncslrtln.Trthnhnhqunllmt
cngvicrtthvnubnbitqunltt,nubntun
thnhngquytcvpdngchngmtcchtrit.
NUNHMLMVICCNHNG
NHQUNLCTICHHUY,
CNNGLCLNHO,
CSCMNHTHNHMS
HOTNGRTTT
242
HY L NH NGOI GIAO CA CNG TY
QUYTC100
HYLNHNGOIGIAO
CACNGTY
Ngoigiaolnghthutkhinchongikhclmtheo
cabn.
Khuytdanh
Ti hy vng bn khng tr thnh k nnh nt khi

bnlmnhngoigiaochocngty,nhngbnnnl
mt nh ngoi giao chnh trc mc d i khi cng ty
c th khin bn bc tc v nhng ngi khc cng
khin cho bn khng hi lng. Bn phi chp nhn
nhng mt tt v mt xu ca cng ty. Bn hy ch
tinhngmttchcccanvhythorngcng
ty rt khn ngoan khi chn c mt trong nhng
nhqunlttnhtchnhlbn.
Nittvcngtykhibnbtcniuvkhilm
btcvicg.Vicbnnittchocngtystruynn
taivnphngtrschnhcacngtybn.
Nucaiphnnnvibnthbnhyghinhnv
nivingirngbnskimtralirinichoh
bitvbnhylmnhni.
243
Trthnhnhngoigiaochocngtykhinbnphi
t cu hi cng ty ca bn i din cho ci g v bn
cng t hi bn thy hnh phc nh th no khi c
lm cho cng ty. Nu bn cn cht phn vn th bn c
thkimchngkcngtrckhitiptclmnhngoi
giaochocngty.Bnngquytnhvivng.Bnc
thstmciugmbncnrincthkhin
bnphithayikin.
TRTHNHNHNGOIGIAO
CHOCNGTYKHINBNPHI
TCUHICNGTYCABN
IDINCHOCIG.
Ging nh vic bn n lc phc v khch hng th

nothbncngphitmcchnlcphcvcngty
nhth.iunykhngcnghalbntrthnhkba
phi, k xu nnh hoc mt k tm thng. Bn c th
mnh m, t ho, t do, ni lon m vn l nh ngoi
giaocacngty.
244
LI KT
LIKT
Ncbmtkhng?Cantonkhng?
Gandalf(NgiLanMcKellen),
trongphimChatcanhngchicnhn
ri,khngcnthmquytcnona.ylcun
schcabn.Bnhyginmtnibmt,mtnian
ton.Nubnkhngchoaikhcxemnthbnslun
lun i trc ngi khc mt bc m chng cn phi
cgthm.Titngrtyuthchcngvicqunl
vbygitivncnyuthchn.Nmanglichoti
s thoi mi v i khi l c cm gic cng thng na.
Tuy vy, n lun lun l ci g rt mo him v n
lunkhintithchth.
Quanhiunm,tikhmph,rtranhngquytc
ny. Ti khng ngh rng bn c th tm thy n trong
nhng kha o to qun l vo cc ngy cui tun.
Nhng quy tc ny gip ti trong sut nhiu nm,
chnggiptitvtrcamtnhnvinqunlqun
cthtinlnnmchcvtnggimciuhnhca
cng ty. Ti hy vng rng chng cng s gip bn lm
ciutngt.
245
Tikhngmunbnphihcttc,pdngvng
vittcccquytctiara.Tuynhinnhngquy
tc ca ti ging nh bc khi u gip bn a ra
nhngquytnhkhnngoan,cphngphpqunl
khnngoan.Chngkhngbaogilmbntrthnhmt
kngcnghch.
QUNLLUNLUNLMT
CIGMOHIM,MTCIG
RTTHV.
Khitivitcunschny,ticnichuynvinhiu
nh qun l xem h s dng nhng quy tc b mt
no.Tingcnhinkhithyhvnpdngnhngquy
tcnhgythithichongikhc,binhngi
khc, h phi vt kit sc ra thng tin. H u l
nhngngigygucvtrngrtcngthng,hbm
nhvkhngththgin.Ngcli,nhngnhqunl
khcpdngccquytccatidngnhhnhphc
hn,ththihnvcmthyrthilngvibnthn,
vi nhn vin v nhn vin ca h tn trng h, nhn
vin thch lm vic cng vi h v lm vic cho h. H
lmvictthnrtnhiunhngnhqunlkhc.
Chcbnmaymn!
246
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LI GII THIU

NHNG QUY TC TRONG QUN L

RICHA RDTE MPLA R

NHNG QUY TC TRONG QUN L

NHNG QUY TC TRONG QUN L

NHNG QUY TC TRONG QUN L

khng t lm tn thng ti chnh h hoc gy tn

Ging nh bn, ti cng qun l cc nhm lm vic

NHNG QUY TC TRONG QUN L

Ti cho rng sp xp nh vy l tng i n gin.

NHNG QUY TC TRONG QUN L

Trng Kinh doanh Harvard nh ngha ngi qun

NHNG QUY TC TRONG QUN L

th bn s phi ngc nhin v nhng g chng mang li

NHNG QUY TC TRONG QUN L

Tt c chng ta u phi lm vic vi ngi khc.

NHNG QUY TC TRONG QUN L

KHIN NHN VIN TCH CC...

Bn hy quan tm ti nhn vin ca bn. y l mt

NHNG QUY TC TRONG QUN L

Vy nhm lm vic l g v hot ng nh th no?

PHI BIT NHM CA BN LM G...

NHNG QUY TC TRONG QUN L

PHI BIT NHM CA BN LM G...

Khi bn nghe thy cch xng h chng ti nhiu

Bn s bit bn c mt nhm khi nhm ni vi bn:

NHNG QUY TC TRONG QUN L

T RA NHNG MC TIU THC T...

NHNG QUY TC TRONG QUN L

T CHC NHNG BUI HP...

NHNG QUY TC TRONG QUN L

duy tr quan h thn mt trong cng ty th bn nn t

T CHC NHNG BUI HP...

NHNG QUY TC TRONG QUN L

LM CHO CUC HP TR NN VUI V

NHNG QUY TC TRONG QUN L

Ngi qun l tt chnh l bn phi bit khi no

NHNG QUY TC TRONG QUN L

Ti s nhc i nhc li trong cun sch ny rng bn

NHNG QUY TC TRONG QUN L

NHNG QUY TC TRONG QUN L

Mt nh qun l tt, k t lc ny bao gm c chnh

GIAO NHIM V CHO NGI KHC...

NHNG QUY TC TRONG QUN L

Ngi Trung Quc c cu Ni cho ti bit th ti s

CHO PHP NHN VIN C MC SAI LM

Bn c cho conmnh lm trn,ln sau conbn s

NHNG QUY TC TRONG QUN L

CHP NHN NHNG HN CH...

Bn phi chp nhn gii hn ca nhn vin v phi

NHNG QUY TC TRONG QUN L

Nu bn khng cho nhn vin bit rng bn hi

NG VIN NHN VIN

NHNG QUY TC TRONG QUN L

NHNG QUY TC TRONG QUN L

Mt ngi qun l tt l ngi lun bit nhn trch

HY BIT NHN TRCH NHIM

NHNG QUY TC TRONG QUN L