Restoration of electricity and natural gas

to your home or business

ATCO employees are working hard to restore electricity and natural gas to customers in the region.
It may take several days for an ATCO representative to visit your home or business due to the
high volume of requests. Every effort is being made to help ensure the safe re-entry into your home
or business. Thank you for your patience.

Information regarding natural gas

To assist in the recovery of your natural gas please follow
these steps:
1. Visit ATCOResponds.com and submit the Natural
Gas Service Request Form to arrange for an ATCO
representative to visit your home or business to restore
natural gas service.
If you dont have internet access, visit a Regional
Municipality of Wood Buffalo Information Centre to speak
directly with an ATCO representative or call ATCOs
Customer Assistance Centre at 310-5678.

Information regarding electricity

Please go through your house and unplug any
unnecessary appliances to reduce the load and assist
ATCO in restoring electricity quickly to the entire region.
If you dont have electricity, please check your main
electric panel and breaker - a blown fuse or tripped
breaker could be the cause. Simply moving any tripped
switches to the on position can restore electricity. If this
doesnt restore electricity to your home, please call the
Electricity 24/7 emergency outage line at 1-800-668-5506.
Note: ATCO is unable to identify, house by house, how
long your electricity was out, therefore please assume all
perishables are no longer fit for consumption.

2. Once you have submitted the online form or contacted the

call centre, place the ORANGE placard in a window of your
home that is highly visible from the street.
The ORANGE placard will tell ATCO youre inside and may allow
our crews to respond to your service request sooner if we are in
the area. You must be present for a representative to enter.
ATCO employees wearing company-issued photo
identification will visit homes and businesses to do
a natural gas safety inspection, re-light natural gas
appliances and ensure they are working properly.
Visits will take place between 7:30 a.m. 10 p.m. and
take approximately 15 minutes for residential customers
and up to an hour for business customers.
There is no charge for this service.
In the unlikely event customers arrive home and smell
natural gas, you should leave the building immediately and
call the Gas emergency line toll-free at 1-800-511-3447 or
call 911.

Other important information

For customers who have contacted their retailer to end
electricity or natural gas service, please call them to
reactivate the account. For customers who have not
contacted their electricity or natural gas retailer, no further
action is required. Billing for ATCOenergy customers
in the Regional Municipality of Wood Buffalo has been
suspended.
Fire damage to some of ATCOs infrastructure means
that regular electricity and natural gas service to some
customers in the region cannot be resumed at this time.
The ATCO Utility Restoration Map provides information
on electricity or natural gas service located at
ATCOResponds.com.

For more information, visit ATCOResponds.com