NOC DATA USAGE CHARTS

Daily Totals

Utilize to educate customer on daily data usage

Helps to pinpoint when most data is being used. For example, high usage on
weekends because kids are home from school
In this scenario the customer will most likely go over their usage this
allowance period

Daily Download

Utilize to educate customers on the difference between Download and

Upload
In this scenario most data would come from Download
Most residential usage comes from Download
Common services that use Download include Video Streaming (Netflix, Hulu,
Amazon Prime) and downloading large files (Games & Movies)

Daily Upload

Utilize to educate the customer on the difference between upload and

download
In this scenario very little data is from upload usage, which is typical
Upload usage is most common when transferring files or torrenting (illegal
file sharing)

Statement Total

Utilize this to educate the customer on how much data they use per
statement
In this scenario it looks like they are consistently above their allowance

Crediting
Data Overage Credit information
Cred
it

Billing
How it's Issued
Credit Details
Code
Automatic by
Full Credit is automatically issued as a line item on the
1st Code 110
AS400
Armstrong bill
Full Credit is given by agent if a customer calls about
2nd Code 111 Credit by Agent
overage
Credit the difference between the Pay as you go &
3rd Code 112 Credit by Agent
Subscribed Amount

Data Allowance

You can determine what a customers allowance is by the services they have.
Residential Data Allowance Table

Data Subscriptions

Express &
Zoom

Zoom
II

Zoom III
&IV

3-play

300GB

400GB

500GB

2-play

250GB

350GB

450GB

1-play

200GB

300GB

400GB

Customers can subscribe to additional data, based on their usage history you can
recommend a subscription plan that best fits them.
Residential Data Subscriptions Table
**Subs cannot purchase Multiple Data Packages**
Additional
GB
1 - 50 GB
100 GB
250 GB
500 GB

As You
Go
$10
$20
$50
$100

Subscribe
d
N/A
$15
$35
$65

Cod
e
465
462
463
464

Commercial Data Account information

Commercial Data Allowance Table
Zoom
Pro

Pro
II

Pro 3, Pro 4,
Pro 5

3-play

300GB 400 GB

1 TB

2-play

250GB 350 GB

1 TB

1-play

200GB 300 GB

1 TB
*RSW Pilot Program - 1 TB to

all Commercial accounts.

Commercial - Pro & Pro 2 Subscriptions
Additional
GB
1 - 50 GB
100 GB
250 GB
500 GB

As You
Go
$10
$20
$50
$100

Subscribe
d
N/A
$15
$35
$65

Cod
e
465
462
463
464

*Subs can not purchase multiple data packages*

Commercial - Pro 3 and Above Subscriptions

Additional
As You
Subscribe Cod
GB
Go
d
e
1 - 500 GB
$100
N/A
466
100 GB
$15
462
250 GB
$35
463
500 GB
$65
464
*Subs can not purchase multiple data packages*