Six Sigma

Six Sigma ( )
(Six Sigma : Breakthrough Business Excellence)
Six Sigma
Six Sigma .. 1980

General Electric
Sony Allied signal Eastman Kodak
Six Sigma TQM
Six Sigma TQM Mikel
Harry Six Sigma

Six Sigma

(Metrics)

Six Sigma (Defect)

3.4
3.4 (Defect per Million Opportunities, OPMO)
Sigma Six Sigma (Specification
Limit) (Normal Distribution) 6 Sigma
0.022 1,000,000 Six Sigma
(Data Driven
Business) (Statistical analysis Process)

2 Lean Manufacturing
Six Sigma Lean Manufacturing

1.

2.

3. (Just in time)

Six Sigma
(Sigma) (Standard Deviation)
Six Sigma
Six Sigma

Six Sigma

1.

2.

3.
(Learning Organization)
4. (Benchmarking)

Walmart Six Sigma

(Billing System Transaction)
Six Sigma 98%
Six Sigma Six Sigma

Six Sigma (Cost of Poor

Quality) COPQ

Six Sigma

1.
2.

3.
4.
5.

(Leadership)
(Communication)
(Concise) (Consistent) (Complete)
(Creative)
(Continuous Improvement Strategy)
(Target Setting)
(Project Selection and Responsibilities)

Six Sigma
Six Sigma
5
1.
2.
3.
4.
5.

(Define Target)
(Measure)
(Analyze)
(Improve)

(Control)

Six Sigma
Six Sigma Benchmarking, Productivity Improvement,
Strategic Deployment Statistical and Techniques

Six Sigma (Top Down Management)
Six Sigma
(National
Quality Award)
Six Sigma
Champion :
Champion
( Functional ) Cross
Functional Six Sigma Champion

1. Executive Champion CEO CEO
Six Sigma

2. Deployment Champion Executive Champion (

Business Unit level ) ( Operation level )
Six Sigma
( Deployment )



3. Project Champion Executive Champion
Black Belt

Master Black Belt : Black Belt , Champion

Master Black Belt
Black Belt : Black Belt ""
Black Belt
( Cross Functional ) Black Belt
2-3
Green Belt : Black Belt
Six
Sigma
Six Sigma Project : ""

Six sigma D-M-A-I-C Define , Measure , Analyze , Improve
Control
Sigma
2
1. ( Central Tendency )
( Average ) ( Mean )
2. ( Dispersion )
( Range ) ( Standard Deviation )
Sigma
Sigma
Sigma
Sigma (s)

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