Conflict...

The conflict of national

importance
 A combination of two
conflicts..
Functional vs

View of the conflict Dysfunctional Conflict
• TRADITIONAL-seen • Functional as well as
as dysfunctional dysfunctional....
outcome resulting • Increasing share
from poor prices(functional out
communication, lack come)
of openness & trust
between people, • dysfunctional conflict
failure of managers involving all the
to be responsive to three types..
TASK CONFLICT- OVER
needs & aspirations


CONTENT & GOALS OF

of employees. WORK
• HUMANISTIC- As  RELATIONSHIP CONFLICT
natural & inevitable  PROCESS CONFLICT -OVER
HOW WORK GETS DONE
outcome in any
 First conflict...

STAGE I STAGE II STAGE III

STAGE IV STAGE V
PERCEIVED
CONFLICT(fir
st)
CONFLICT
HANDLING
INTENTIONS OVERT
ANTECEDENTS CONDITIONS CONFLICT INCREASED
THREATS &
•STRUCTURE •COMPROMISING ULTIMATUMS GROUP
•PERSONAL VARIABLES •AVOIDING PERFORMANCE
•ACCOMODATING

POTENTIAL OPPOSITION COGNITION INTENTIONS BEHAV

OUTCOMES
OR INCOMPATIBILITY & PERSONALIZATION
 Second Conflict...

PERCEIVED
CONFLICT(cur INCREASED
rently) GROUP
PERFORMANCE
CONFLICT OVERT
HANDLING CONFLICT
ANTECEDENTS CONDITIONS INTENTIONS OVERT EFFORTS TO
•COMMUNICATION •COMPETING DESTROY THE
•PERSONAL VARIABLES OTHER PARTY

DECREASED
FELT GROUP
CONFLICT(fut PERFORMANCE
ure)

POTENTIAL OPPOSITION COGNITION INTENTIONS

BEHAVIOR OUTCOMES
OR INCOMPATIBILITY & PERSONALIZATION
The different approaches of
resolving conflict
• PROBLEM SOLVING..
• DOMINATING…
• AVOIDING
• COMPROMISING
• ACCOMODATING
