Chccs411c and Chchc311c

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CHCCS411C Work effectively in the community sector, and

CHCHC311C Work effectively in home and community care
Assessor is to use this cover sheet to record the results of all the assessments in these units.
Assessment Tasks Outcome
Unit:
CHCCS411C Work effectively in the Community Sector, and

CHCHC311C Work Effectively in Home and Community Care
Student ID:
Students Name:
Assessors Feedback
Assessors: Please return this cover sheet to the student, along with the assessment results and
feedback. A copy must be supplied to the office and kept in the students file with the evidence.
Please complete the table above.
Tasks included in this assessment:
Assessment
Tasks
Title
Short-answer
questions
Assessment 1
Case study 1
Assessment 2
Case study 2
Assessment 2
Case study 3
Assessment 2
Case study 4
Assessment 2
Case study 5
Assessment 2
Satisfactory/ Not
yet satisfactory
Assessors
Signature
Research activity Assessment 3

Assessors
Feedback
Assessors name & signature..
Date
Re-submission
Satisfactory/ Not
yet satisfactory
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Unit:
CHCH311C Work Effectively in Home and Community Care

CHCCS411C Work effectively in the Community Sector
Student ID:
Students Name:
Assessment Instruction
To achieve a competent result for this unit, you must satisfactorily complete all the assessment
requirements listed below. Your trainer/assessor will give you the timelines when these assessments
need to be submitted.
Assessments for these units are as follows:
Assessment Number
Type of Assessment
Description and location
Assessment 1
Short Questions
These are 40 short questions found in

this booklet.
Assessment 2
Case study
There are five case studies in this

booklet. You are required to answer
the questions that follow each case
study.
Assessment 3
Research activity
There is one research activity in this

booklet. Follow the instructions given.
Assessment 4
Personal journal
Each student is to keep a journal of

their daily activities while on clinical
placements.
Assessment 5
Workplace observation
Each student will be expected to cover

some aspects of this course at the
workplace. Your assessor will give you
more details.
Assessment 1 - Short questions
1.
It is important to maintain confidentiality of your clients in line with the policies, procedures,
regulations and codes of practice of the organisation you work for. Give two ways how you
can do this.
2.
It is important to understand that your clients have rights and responsibilities, even as you
do as an aged care worker. What are your clients rights and responsibilities? What are your
rights and responsibilities as a worker? Give three examples of each.
Rights of client:
Responsibilities of client:
Rights of aged care worker:
Responsibilities of aged care worker:
3.
As a carer, you will come across conflicts of interest.
a. Briefly explain the meaning of conflict of interest.
b. Give an example of a conflict of interest.
c. What would be the procedure if you became aware of a conflict of interest?
4.
Every organisation should have a policy and procedure regarding communication. Name two
reasons why a Communication Policy & Procedure would be necessary in a workplace.
5.
Aged Care has two models of service delivery: Residential care & HACC. Briefly explain what
each of these does, and then explain the relationship between the two.
Residential Care
HACC
Relationship of the two services
6.
As a carer, it is important that we respect workers from other services. Briefly explain why it
is important that we respect workers from different services in the community services
sector.
7.
Explain two ways how you can gain and maintain awareness of current issues influencing
community work and/or service delivery, including issues for Aboriginal and Torres Strait
Islander peoples.
8.
Give two ways you can demonstrate in your work a sense of commitment to the
underpinning values and philosophy of the community services sector.
9.
Aged care workers are paid by a certain award set by the Government. True or False
10. Where would you go to clarify information in the following circumstances?
a. If you were unsure what your tasks for the day were
b. Whether you can give information about your client to their next-door neighbour
11. There are four standards and 44 outcomes that are used in Aged Care Accreditation. Refer to
Appendix 1 Accreditation Standards for Aged Care. Name two of the standards and two
expected outcomes for each. Explain how they apply to your work in aged care.
a.) Standard _______
Two expected outcomes:
b.) Standard _______

Two expected outcomes:
12. List three ways that clients in the workplace can ensure a commitment to access and equity?
13. A carer should always work within their scope of practise. Briefly explain what is meant by the
term scope of practise. How would you find out what your scope of practice is?
14. In the aged care sector, there are issues that require mandatory reporting to the police and
issues that you would report to your supervisor.
a) Give an example of issue that you would report to your supervisor and another that would
require reporting to the police.
Reportable to Supervisor:
Reportable to Police:
b) Community services also include working with children. Who is/are mandated to report
cases of suspected or witnessed child abuse in Victoria?
15. We will often have to put aside our own personal values, beliefs, emotional issues and attitudes
in order to provide the appropriate care for our clients. Give an example of when you may have
to do this.
16. You are working as a carer for a large organisation. You decide that you want to do some extra
study and are not quite sure what is available.
a) Who might you ask for help with this question?
b) Where might you look for information on courses that are available to you?
c) What steps would you have to take in order to apply for a course?
d) What is the importance of updating and maintaining your skills in any job?
17. Every care worker needs to identify & prioritise their work goals in accordance with
organisational policies and procedures. True or False
18. A performance appraisal is a review which includes self-evaluation & discussion of an

employee's performance of assigned duties and responsibilities. It requires staff to evaluate
their own work performance, supervisors to assess the staff member and then a meeting
between the parties to discuss areas for improvement, further training required, as well as the
staff members strong points. These are usually conducted after your probationary period of
work and annually thereafter.
a.)
Why is this process important?
b.)
Should you accept feedback non-defensively? Why?
c.)
What are some other ways you can get feedback?
d.) If a co-worker let you know that you were completing a task the wrong way, what would
you do?
19. Name three Acts that applies to working in the community services sector.
20. Every support care worker is expected to make suggestions for continuous improvement at
their workplace in accordance with organisational policies and procedures. True or False
21. There are many policies and procedures in the workplace which sometimes need to be changed
and updated. If you have identified a policy that requires updating or changing, how would you
go about letting the appropriate person know?
22. Where would you find information on relevant organisational procedures, policies, awards,
standards and legislation?
23. Employees & employers have rights and responsibilities and a duty of care towards all
stakeholders. True or False
24. People have many differences. They may be cultural differences or differences based on a
persons age, gender, social upbringing or even disability. Explain one such difference and
what adjustments you may have to make to achieve your work goals.
25. Briefly explain the following terms:
Duty of care
Legal responsibilities
Organisational goals
26. If you noticed that your fellow staff member was not wearing the correct PPE (personal
protective equipment, such as gloves when handling infectious waste) whilst attending to
clients needs, what would your course of action be?
27. What would be the procedure for disposing of infectious waste materials?
28. Briefly explain the duty of care of each of the following:

Carer
Supervisor
Assessment care management
29. Give an example of a cultural and religious issue you may encounter when providing care in
a persons home and how you would work around this.
Cultural:
What would you have to do?
Religious:
What would you have to do?
30. You will find people have different attitudes to things such as cleaning, food and personal
care. Give an example of where this may differ using the situations below.
Differences between family members
Gender roles
Cultural practices
Religious requirements
Motivation to retain independence/capacity
31. Explain the importance of showing respect for your clients and others in your work
practices.
32. Why is it important to follow policies and procedures in relation to the following?
Travel (both with and without clients) in your car:
Storage of equipment:
Maintaining client records:
33. Why would it be important to understand the role and function of your organisation and the
role you play in this?
34. Our home and belongings are important to us, just as they are to our clients. Why do you
think this is?
35. Circle the correct answer/s. (For online students, delete the incorrect answers.)
Basic home fire safety includes knowledge of:
a) Behaviour that may contribute to fire injury and/or fatality
b) High fire risk groups
c) Optimum placement of smoke alarms
d) Referring client for smoke alarm installation and maintenance
e) Role of a working smoke alarm
f)
Smoke alarm testing and cleaning
g) Types of smoke alarms

h) All the above
36. There are many legal and ethical implications of working in a Home and Community Care
setting. Name one of each.
Legal:
Ethical:
37. It is important for a carer to have safety as number one priority especially when it comes to
client care. What could be a potential threat to personal safety?
a. Challenging behavior
b. Not reading communication book
c. Sexual harassment
d. Visitors coming to clients home
e. Not taking regular breaks
f. All of the above
38. As a carer, you have a role to observe any changes in the work environment or client
behaviour and report or initiate action within your own area of responsibility, to address any
potential workplace hazards. Name four issues that you need to take action and report on.
39. Give one reason why it is important for all healthcare workers to maintain a high level of
personal hygiene, dress standard and work practices according to their organisations
manual handling and infection control requirements and how they can do this.
40. Briefly explain why PPE should always be used in accordance with standard precautions.
41. List three standard precautions that community service workers should always follow.
Assessment 2 Case studies
Consider the following case studies and answer the questions that follow each.
Case Study 1
You have just been introduced to a new staff member at your organisation with whom you
will be working. This staff member is a young Thai man who is in his mid-20s. This brings back
memories of having your wallet stolen in Thailand when you were there on holidays a couple
of years ago. Having your wallet stolen caused you a lot of trouble at the time.
When you meet the man, you tell him about your holiday and how you believe that Thailand
is unsafe and that although most Thais are Buddhists, they are mostly very greedy people and
that all Thais are poor and all they want is money. Other staffs also hear you talking and a
family member of one of your clients is also nearby and can hear what you are saying.
You find out the next day that the man has requested not to work with you and a complaint
has been lodged about the comments that you have made.
a.
Why do you think did the man request not to work with you?
b.
How were policies and procedures NOT followed in this communication?
c.
If you found out that you had offended the man, how could you have gone about
resolving any issues of interpersonal differences or conflict?
d.
What could a workplace do to make sure that all workers develop their
communication skills according to the diversity of the workers cultural backgrounds?
Case Study 2
Nina is a supervisor at a counselling service. The service is short of relief/casual staff, and so
the coordinator has requested that some of Ninas staff work double or triple shifts, often on
their own.
Workers are covered by an award that specifies minimum breaks between shifts and
provisions for time off. Nina recognises that this practice goes against the award and that the
health of her staff may be put at risk. She believes that this is unethical and has to think
about her options for reporting and/or dealing with it in some other way.
a)
What should Nina do about this situation?
b)
What are employee rights in this situation?
c)
What are employer responsibilities in this situation?
d)
If the staff did work double or even triple shifts because the coordinator asked them
to and an accident occurred because staffs were tired from not having adequate time
off, who would be responsible?
e)
What are the coordinators legal responsibilities in this instance and what may be the
consequence?
Case Study 3
Michael is 40 years old. He is the primary carer of his 69-year-old mother, Susana, who has a
number of health complications. Michael is travelling interstate and you have been asked to
do a respite this weekend. You gladly accept.
Facts about this scenario:
Michael takes you around the house before he leaves for interstate and points out the
smoke alarm, the fire blanket, the fire extinguisher, doors and their keys.
He informs you that Susana is a heavy smoker and a deep sleeper.
There is only one phone in Susanas room.
You have your mobile phone and it is working.
Susana has a hearing impairment as well as a failing sense of smell.
Her vision is perfect though.
There is a gas heater in the lounge room and Susana is on oxygen therapy.
a.
Name at least three things that you need to check to ensure the safety of yourself
and Susana before you retire for the night.
b.
Suggest how you would communicate with Susana if a fire broke out in the middle of
the night, considering she has a hearing impairment as well as a failing sense of smell.
Case Study 4
Georgia is very excited. It is her first day at her new job, working as a Home and Community
Care worker with Sunnyside Home Services. One week ago, she attended an
induction/orientation session and it was explained to her what her roles and responsibilities
would be. She was given information regarding the location of policies and procedures and
was asked to read and make sure that she understands it all. She was also given explanation
about her salary and what award she falls under. She was also told in case she wanted more
information on awards that she could talk to the Human Resource department or read from
Fair Work Australia. If Georgia is unsure of anything, she must ring and check with her
supervisor.
Her first client is Mrs Burton, who is to receive help with showering, dressing and changing
her bed linen at 9am.
Neatly dressed in her uniform, with her name badge clearly visible, Georgia arrives at Mrs
Burtons house at 9am and knocks on the door. She waits for Mrs Burton to answer, then
introduces herself, explains that she works for Sunnyside Home Services and lets Mrs Burton
know that she is there to assist her this morning. She then asks if this is okay.
When Mrs Burton lets her in, Georgia notices that Mrs Burton has a small dog that keeps
barking and is very excited at the new visitor. Georgia loves dogs and asks Mrs Burton what
breed of dog it is. Mrs Burton immediately warms to Georgia and begins chatting about Fido
and what good company Fido is, especially that she is on her own since her husband passed
away five years ago. Georgia can see that Mrs Burton loves Fido very much. Georgia listens
attentively and shows Mrs Burton that she is interested by asking lots of questions.
Georgia asks Mrs Burton if she is ready to shower and remembers from reading Mrs Burtons
care plan that Mrs Burton prefers to sit in the shower on a shower seat. Georgia asks Mrs
Burton to show her where the bathroom is, so that she can prepare any equipment before
starting. Georgia sees the shower seat and notices that one of the legs of the seat is
partially broken. She explains to Mrs Burton that it is unsafe and that she must not use it.
Georgia remembers from the care plan that Mrs Burton is able to stand up in the shower if
needed, so she explains that today she will have to assist Mrs Burton this way and that she
will arrange with her supervisor to have a new shower seat the next time she visits.
When Georgia finishes assisting Mrs Burton with her shower, she then assists Mrs Burton to
get dressed. Mrs Burton tells her that she is now having trouble fastening her buttons,
whereas before she could manage this on her own. Georgia makes a mental note to let her
supervisor know of this change as soon as she is finished.
Georgia asks Mrs Burton where the clean linen is kept and sets about preparing to change the
linen on Mrs Burtons bed. Georgia notices that Mrs Burton has soiled the sheets, so she puts
on gloves to remove these.
Once finished, she asks permission to sit on the sofa with Mrs Burton to have a chat, but Fido
wont stop barking and seems like he may bite. Georgia asks Mrs Burton if she can put Fido
outside while they chat, concerned that Fido might bite her. Mrs Burton puts Fido out and
begins to tell Georgia about how she misses her husband. She also tells Georgia that her
children often visit so this makes her happy. Georgia tells Mrs Burton that she must leave as
she has another appointment but that she will be back in two days time to assist again.
Georgia completes her time sheet and travel log later that day and emails this to her
supervisor.
Georgia catches up with a good friend later that day and chats about how she enjoys her new
job. Her friend asks her about Mrs Burton and what her house is like, but Georgia explains
that she must keep confidentiality of her clients and that she is unable to tell her friend any
details.
(a) How was Georgia made aware of her

roles and responsibilities?
(a) If she is unsure of anything, what
must she do?
(b) Where can Georgia get information
about the award she is under?
(c) How does Mrs Burton know who
Georgia is and where she is from
when she meets her for the first
time?
(d) In what way does Georgia establish a
positive relationship with Mrs
Burton?
(e) What does Georgia notice about Mrs
Burton that needs to be reported to
her supervisor?
(f)
How does Georgia show respect for

Mrs Burtons belongings?
(g) How does Georgia maintain

confidentiality?
(i.) What documentation does Georgia
fill up on completion of her work?
(h) Who does Georgia give this
information to?
Case Study 5
As Rose was putting the washing in the machine, James children turned up to visit him. James asked
that Rose not vacuum today, that she just swept the floor, because it would be too noisy. Rose
respected James choice and swept and washed the floor. Rose went to clean the bathroom and
found that the only cleaning product was bleach. It is stated in the workers handbook that she is not
allowed to use bleach. James insisted that is all he has ever used and that is what he wanted her to
use, and all the children agreed. Rose decided to go and prepare lunch, when James asked her if she
could cook lunch for all his children as well.
According to the care plan, when Rose arrived at James home, she was to:
Put a load of washing in the machine
Vacuum all the floors in the kitchen, lounge hall and bedroom
Clean the shower, bathroom sink and the toilet
Prepare lunch for James
Hang out the washing and do the dishes
1. Is the case study set in a Home and Community Care environment? Yes or No
2. Should Rose have vacuumed the floors as stipulated in the care plan or should she have respected
James choice? Explain your answer.
3. Should Rose use the bleach as it is the choice of the client or should she follow the policy of her
employer? Explain your answer.
4. Should Rose prepare a meal for James only or for his children as well? Explain your answer.
5. Should Rose ring her manager and report the situation and the issues that are arising? Explain your
answer. What other reporting should Rose undertake?
Assessment 3 Research Activity 1
Visit this website (www.health.gov.au) and answer the questions that follow:
a. What is the HACC Program?
b. What are some of the services funded through the HACC programme?
c. What does DVA stand for and who is it provided for? (www.dva.gov.au)
d. What does CACP standard for? (www.health.gov.au)

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CHCCS411C Work effectively in the community sector, and

CHCCS411C Work effectively in the Community Sector, and

Research activity Assessment 3

CHCH311C Work Effectively in Home and Community Care

Description and location

These are 40 short questions found in

There are five case studies in this

There is one research activity in this

Each student is to keep a journal of

Each student will be expected to cover

Rights of aged care worker:

Responsibilities of aged care worker:

As a carer, you will come across conflicts of interest.

b. Give an example of a conflict of interest.

c. What would be the procedure if you became aware of a conflict of interest?

Relationship of the two services

10. Where would you go to clarify information in the following circumstances?

b.) Standard _______

18. A performance appraisal is a review which includes self-evaluation & discussion of an

Why is this process important?

Should you accept feedback non-defensively? Why?

What are some other ways you can get feedback?

25. Briefly explain the following terms:

28. Briefly explain the duty of care of each of the following:

Assessment care management

What would you have to do?

What would you have to do?

Differences between family members

Motivation to retain independence/capacity

Maintaining client records:

Smoke alarm testing and cleaning

g) Types of smoke alarms

How were policies and procedures NOT followed in this communication?

What should Nina do about this situation?

What are employee rights in this situation?

What are employer responsibilities in this situation?

(a) How was Georgia made aware of her

How does Georgia show respect for

(g) How does Georgia maintain

d. What does CACP standard for? (www.health.gov.au)

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