What makes a conversation crucial?

Opinions Vary
Stakes are High
Emotions Run Strong

Human nature to back away with conversations we fear .

Emotions dont allow us to converse effectively.
Crucial conversations are spontaneous.
Perfect practice makes perfect!
We act in self defeating ways.
Talking to a team member who is not keeping his commitments!
Unfavorable performance review.
Ability to talk about high stakes issue.
Communication is key.
Tools for talking, listening and acting !
How to stay focused on what we really want ?
Start with the heart . What do I really want out of the discussion ? Do we want to
meet the date ? Are there other hidden agendas ?