an organizational behavior moment
Team Exercise 227
The Motivation of a Rhodes Scholar
Frances Mead, compensation director for Pama Corporation, was
please because she had just hired an individual whom she consid-
‘eed co be highly qualified to fill he position of benefits adminis
tor. Dan Coggin was an extremely bright flow: He had gradusted
summa cum laude with a B.S. degree in finance from the University
‘of Chicago. He ad then traveled to England fora yer of eudy as
Rhodes Scholut. After returning fiom England, he had worked fora
Jnrge bank inthe investments area fora year. He had then accepred
the positon of benefits administstor in the corporate personnel
department ae Puma, headquartered in Sa Lake City, Utah.
‘Dan fee good about his neve job. He would be well paid and
have a position of some status. Most importantly. the job was
located in Utah. Dan had always enjoyed the outdoors, and he
liked to backpack, camp, and do some mountain climbing. Sal
Lake City was che perfect location for him.
He arrived on the job happy and ready co tackle his new re
sponsibilties, Dar
new job, where he was sponsible for the developmicnt and ad-
ministration of the pension plan, life and health insurance pack
ages, employee stock purchase plan, and other employee benefit,
programs. Within a month, Dan had learned all ofthe progra
provisions and had things working smoothly. Frances was siis-
fied with her selection for benefits administrator: In fet, she ex
pected Dan to move up in the department ranks rapidly, Dan was
enjoying himself, particularly his opportunities to get into the
Financial background aided him greatly in his
‘mountains. His only concern was that he did not seem to have
enough time to enjoy is outdoor activities. After sx months, he
had his job mastered. He was quite calented, and che job did not
present a strong challenge eo him,
Frances recognized Dan’ talents and wanted him to evalu:
ate Puma’ complete benefits package for the purpose of making
needed changes. Frances believed that Puma’ benefits package
was outdated and needed to be revised. With Dan’ abilities,
Frances thought new programs could be designed without the
help of costly ouside consultants
‘She held several discussions wih Dan, encouraging him to
‘evaluate the total benefits package. However, atthe end ofa year
‘on the job, Dan had accomplished lite in the way of evaluation
He seemed to be constantly thinking of and discussing bis out
door activities. Frances became concerned about his seeming lack
‘of commitment tothe job.
In the ensuing months, Dan’ performance began to slack:
off. He had had the current programs running smoothly shorty
alice his arrival, but complaines From employees regarding ctrors
and time delays in insurance claims and stock purchases began to
increase. Also, he was making no progress inthe evaluation of che
benefit package and thus no progtes in che design of new benefit
programs. In addition, he began to callin sick occasionally. Inter
estingly,he seemed to be sick on Friday or Monday, allowing for
a three-day weekend.
Ik was obvious that Dan had the ability to perform the job
1d even more challenging tasks. However, Frances was becom
1g concerned and thought that she would have co take some