QUESTIONNAIRE

Dear respondent,
We are student of S.R.Luthra institute of management. We are doing a survey on A
Study on Customer Experience towards Aadhar Card formation procedure in
Surat. We request you to answer the following questions and help us in our
research. The information entered by you will be used purely for academic
purposes only.
Thank you.

Q:1. Have you applied for anAadhar card process?

Yes (___)
No (___)
Q:2. If No, Would you like to apply for the process in near future?
Yes (___)
No (___)
Q:3. Through which mode have you made your Aadhar card?
Personally Visiting (___)
Through Agent
(___)
Online
(___)
Q: 4 Rate the level of difficulty you have faced during the following recognition
procedure: (Darker the circle=higher the difficulty level)
Biometric scanning
Retina scanning
Digital Signature

Q: 5. Select the number of times you had to visit the Zone office during the Aadhar
card formation procedure. (Draw a circle on the specific number)
Number of times=>
1----------2----------3----------4----------5----------or more

Q: 6. State your experience of visiting centre for issuing Aadhar card on following
particulars:(lighter the circle=better the experience level, darker the
circle=worse the experience)
Distance
Convenient
Near to the landmark
(landmark itself)
Spacious
Ventilated

Q: 7. Do you feel the time taken for the whole procedure of the Aadhar card is
Worth?
Strongly disagree (___)
Disagree (___)
Neutral
(___)
Agree
(___)
Strongly agree
(___)
Q: 8. In what duration, you had received your Aadhaar card ?
In 4 months (___)
Between 4 to 8 months (___)
Between 8 to 12 months (___)
After 12 months
(___)
Yet not received (___)
Q: 9. During the process, were the staff members co-operative with you?
Yes (___)
No (___)
Q: 10. Are you satisfiedwith the whole process of the Aadhar card formation?
Highly satisfied
(___)
Satisfied
(___)
Neither satisfied nor dissatisfied (___)
Dissatisfied (___)
Highly dissatisfied
(___)
Q: 11. Having a number of other identification modes like PAN card, Voter card etc,
Do you feel that the Aadhar card will be an important document to posses in
future?
Yes (___)
maybe (___)
No (___)

Personal Details->
Name:
__________________________
Age:
10-20 years (___)
30-40 years (___)
Gender:

20-30 years (___)

40 years above (___)

Male (___) Female (___)

Occupation: Student
Service
(___)

(___)
Business
(___)
If others specify,____________

Email id/Phone Number: ________________________________