Professional Documents
Culture Documents
Operational and Support Strategy
Operational and Support Strategy
Incident Reporting
The Provisional Technical Secretariat (PTS) is responsible for monitoring, assessing and
reporting on the operational status of all parts of the International Monitoring System (IMS).
The PTS relies on:
State of Health (SOH) monitoring
the IMS Reporting System (IRS)
The IMS Reporting System (IRS) is the principle tool for PTS and Station Operator
interaction. The IRS is a web-based tool used to log and track incidents and problems, and
to manage station operation configuration issues.
IRS reports (also known as tickets) can be added and updated via the IRS web interface or
by using specially formatted email templates.
IRS Client provides a way of creating properly formatted reports ready to be sent by email.
There are five main types of IRS Reports for IMS stations:
Monthly Report (MR)
Problem Report (PR)
Outage Request (OR)
Configuration Change Request (CCR)
Configuration Change Notification (CCN)
An additional two reports are only submitted by radionuclide laboratories, namely the
Laboratory Operations Report (LOR) and the Laboratory Outage Notification (LON). Further
details on these reports can be found in the IMS Operational Manual.
Role and Responsibilities of the Station Operator
The role and responsibilities of an IMS monitoring Station Operator (SO) are detailed in the
Post Certification Activities (PCA) Contract Terms of Reference (for stations operated under
PCA contracts) and in the IMS Operational Manual.
Essentially, the Station Operator must:
take care of equipment
monitor data during local regular working hours
report any issues and incidents
be responsive to requests from the Provisional Technical Secretariat (PTS)