This copy is not to be handed to the students (Teacher use only)

Speaking Section Part 1

Final Exam:

(5 marks)

You ask each student (individually) the following questions (each for half a mark)
1.
2.
3.
4.
5.
6.
7.
8.

A place where you can communicate and chat with your friends.
A guest from Ireland is
Whats your job? What do you like about it?
What are the facilities in your hotel?
When is your shift?
A guest from Australia is
A place where you store your valuables.
Where do you work?
Do or dont
9. Point your finger when asking a guest about his name.
10.
Shout at a guest when something goes wrong while using hotel facilities.
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This copy is not to be handed to the students (Teacher use only)

Speaking Section Part 2

Midterm Exam:

(5marks)

Students respond to the following complaints and requests (each for 1 mark):
1. Excuse me, this plate is not clean.
2. Hello, I ordered food from the room service an hour ago and it isnt here yet.
3. Can I make a reservation for 2 at the beauty salon? So when are you open?
4. Excuse me, how can I go to ..?
5. Do you accept credit cards?
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Final Exam: (6 marks)
You are free to choose from the following:
1.
2.
3.
4.
5.

Procedures of a certain task.

Show them a picture and they describe it using there is there are
Responding to a guest complaint.
Giving directions.
Describing hotel facilities using has got/ should have

P.S The most important thing is that you get to ask them 6 questions overall
each for 1 mark. You can focus on two or three options given above or you can
ask them in all of the above. (This is left to you and to what you think is best to
focus on with each student)
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This copy is not to be handed to the students (Teacher use only)

Speaking Section Part 3

Midterm Exam:

(10 marks)

Question 1: Respond (1mark each)

1. Hello. Its 1pm and nobody has serviced my room yet.
2. Id like to pay in cash. Is this acceptable?
3. Excuse me, may I reserve a room for 3 nights, please?
4. I reserved a room with a pool view but you put me in a room with a garden
view.
5. I took nothing from the minibar. Why should I pay 50 pounds for mineral
water?
Question 2: (1 mark each)
1. Whats your job? What do you do exactly? How long have you been doing this
job?
2. What do you like most about your job?
3. Are you satisfied with your job? Why? Why not?
4. How can you be hospitable to the guests?
5. How can you maintain the perfect appearance?
Final Exam: Choose any 5 questions (10 marks) (each for 2 marks)
Question 1:
1. How can you be hospitable to a guest?
2. How can you maintain the perfect appearance?
3. Whats your job? What do you do exactly? How long have you been doing this
job? OR
What are your qualifications/competencies?
4. Are you satisfied with your job? Why? Why not?
5. In case of fire
In case of poisoning
In case of robbery.
6. What facilities do you have for disabled guests?
Question 2:
1. How do you satisfy a VIP guest?
2. Depending on the location of your hotel, choose a place outside the hotel
and ask the student to give you proper directions to it.
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This copy is not to be handed to the students (Teacher use only)