------------------------------------------------------------------------------------------------------------ENJOY YOUR STAY Part 2: Final Exam

------------------------------------------------------------------------------------------------------------Name: _____________________________
Grade: ( /30)

Job Title: _____________________________

1) Listen to the phrases and number the pictures from (1) to (9) :
/9)

------------------------------------------------------------------------------------------------------------ENJOY YOUR STAY Part 2: Final Exam

------------------------------------------------------------------------------------------------------------2) Listen to the job descriptions and choose the correct answer:
(
/3)

1) a.

b.

c.

2) a.

b.

c.

3) a.

b.

3) Listen to the following phrases and choose Say or Dont Say :

(
/3)
Say

Dont Say

1
.
2
.
3
.
4) Listen to the guests requests and choose the correct response:
(
/3)
1.

a.

b.

2. a.

b.

3. a.

b.

5) Listen to the speaker and number the steps from (1) to (4) :

/4)

Get your key and follow the bellman to your room.

Ask if there are any rooms available.

Go to the front desk in the lobby of the hotel.

)
(

Present your passport and fill out a form to make the reservation.

6) Listen to the conversation and answer the following questions:

(
/2)

------------------------------------------------------------------------------------------------------------ENJOY YOUR STAY Part 2: Final Exam

------------------------------------------------------------------------------------------------------------1. The guest can pay in.

a.

b.

c.

2. Are coins accepted?

Yes

No

7) Speaking: (

/ 6)