Enjoy Your Stay!

Placement Test

English for Hotel Staf

Interview

(10 Marks)

1. Whats your name?

2. How old are you?

3. Where do you come from?
4. Where do you work?
5. Whats your job?
6. When do you come to work? Or what are your shift hours?
7. What do you do in your work?
8. What do you wear to work every day?
9. What do you like about your job?
10.Why do you want to learn English?

Enjoy Your Stay!

Placement Test

English for Hotel Staf

What are the names of the following hotel facilities? What do guests do
there?
(20 Marks)

What jobs can you see in the following pictures? What are their
departments? (20 marks)

Enjoy Your Stay!

Placement Test

English for Hotel Staf

Who are these people and what do they do exactly?
marks)

(8

Enjoy Your Stay!

Placement Test

English for Hotel Staf

What answer would you give in the following situations?
Marks)

(24

1. Guest: Hello. Could I please make a reservation from May 13th to May21st?
(4 Marks)
You: _______________________________________
Guest: Double, please.
You: _______________________________________

2. Guest: Excuse me. When is the fitness center open?

(3 Marks)
You: _______________________________________

3. A guest sees you at the reception area and asks you:

(3 Marks)
Guest: Excuse me, Im looking for the conference room, please?
You: _______________________________________

4. A guest asks you about his/her bill:

Marks)

(3

Guest: Excuse me. I ordered two bottles of water, but here it says that I got three.
You: ________________________________________

5. A guest calls you and says:

Marks)
Guest: Good morning. Its 12 noon now and nobody cleaned my room yet.
You: _________________________________________

(3

Enjoy Your Stay!

Placement Test

English for Hotel Staf

6. A foreign guest arrives at the restaurant with his small family:
Marks)

(4

Guest: A table for three, please.

You: _______________________________________.
Guest: Thanks. Would it be okay if we ask for an extra chair later because a
friend might join us?
You: _______________________________________.

7. Guest: Excuse me. May I have the menu, please?

(4 Marks)

You: _______________________________________.
Guest: What is Shawerma?
You: _______________________________________.

Speaking

(18 Marks)

Talk about yourself, your job and your hotel. (9 marks)

P.S When the trainee talks about his/her hotel, it is NOT enough to mention the
hotels name only! The trainee should be able to talk about the hotels facilities
using proper English.

Are you satisfied with your job?

Why?

(2 marks)

What do you do to have the perfect appearance and hygiene for work?
marks)

(4

If a guest is smoking in the lobby and he cannot do that there, what do you tell him?
(3 marks)

Enjoy Your Stay!

Placement Test

English for Hotel Staf