Professional Documents
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What's A Best Practice
What's A Best Practice
What's A Best Practice
I. INTRODUCTION
The advancement in Information and communication
technology (ICT) has affected our relation with people,
businesses and more recently with governments [1]. The
Introduction of ICTs has changed the way governments
interact with its citizens and has led to development of a
world phenomenon called e government. E-government
involves the use of the ICT to facilitate an efficient, speedy
and transparent process of providing information to the
public and to carry out administration activities.
The definition of E government according to World Bank is
[2]:
E-government refers to the use by government agencies of
information technologies like wide area network, the
internet and mobile computing that have the ability to
transform relations with citizens, businesses, and other arms
of government
E-government uses information and communication
technologies to promote more efficient and effective
government, facilitate more accessible government
services, allow greater public access to information and
make government more accountable to citizens. The
modern information technology services like the internet,
mobile communication, wireless devices and a mix of other
technologies are used to implement e government
solutions. The main aim of e government is to provide an
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Integration
Of services
Complete Transaction over
Web
Interaction between Citizen and Government
Presence on Web
2.
3.
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2.
3.
4.
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Summary
MODEL - 1
MODEL 2
MODEL - 3
Information Flow
Countries Referred
United Kingdom
Hierarchal
model;
completion of one stage
provides a way for next step
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REFERENCES
[1] Abdullah AL-Shehry , Simon Rogerson, N. Ben
Fairweather, Mary Prior the motivations for change
towards e-government adoption: case studies from saudi
arabia eGovernment Workshop 06 September 11 2006,
Brunel University, West London
[2] World Bank, 2002
http://www.worldbank.org/12-3-2009
[3] Abdulmohsen Abanumy, Ali Al-Badi and Pam Mayhew
"e-Government Website Accessibility: In-Depth Evaluation
of Saudi Arabia and Oman" The Electronic Journal of eGovernment Volume 3 Issue 3 pp 99-106
[4] Zahir Irani, Madi Al-Sebie and Tony
Elliman"Transaction Stage of e-Government Systems:
Identification of its Location & Importance"Proceedings of
the 39th Hawaii International Conference on System
Sciences 2006
[5] E-Governance And Best Practices
http://india.gov.in/govt/studies/annex/6.3.1.pdf
[6] Owen A., Johnson and Stephen F. King 2005 "Best
Practice In Local E-Government: A Process Modelling
Approach" eGovernment Workshop 05 (eGOV05),
September 13 2005, Brunel University, West London
[7] Ali M. Al-Khouri "AN INNOVATIVE APPROACH FOR EGOVERNMENT TRANSFORMATION " International Journal
of Managing Value and Supply Chains (IJMVSC) Vol. 2, No.
1, March 2011
[10] Virpi Timonen, Orla ODonnell, Peter C. Humphrey EGOVERNMENT AND THE DECENTRALISATION OF
SERVICE DELIVER
[11] Jeremy Millard E-Government Strategies: Best
Practice Reports From the European Front Line
[12] Jeffrey W. Seifert, Glenn J. McLoughlin State EGovernment Strategies: Identifying Best Practices and
Applications
[13] BuyIT ICT Best Practice Network (2005). The
framework for e-Government .
[14] Accenture (2005). Leadership in Customer Service:
New Expectations, New Experiences. Accenture, April
2005.
[15] Bevir, M, Rhodes, R, Weller, P (2003). Traditions of
Governance: Interpreting the Changing Role of
the Public Sector. Public Administration, 81(1), 1-17.
[16] Collinge, A (2003). How and Where is Local EGovernment Delivering Value to the Citizens? In: Local EGovernment Now: Sustaining the Momentum: Briefing on
SOCITIM and I&DeA Report.
[17] Leben, A & Vintar, M (2004). Life-Event Approach:
Comparison between Countries. Lecture Notesin
Computer Science, Electronic Government. SpringerVerlag, Heidelberg. 2739, 434 437.
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