Hilltop Hotel Change Management.

VISION
Mission

I.

Values
Critical
Success
Factors

II.

Leading 3star Hotel in

Kigali
Employer of
Choice

CURRE
NT
POSITI
ONLets assess

ourselves/busin
ess.

1- The vision, mission, critical success factors and values will be deployed throughout the
organization with a focus on teamwork and mutual accountability in order to achieve
buy-in and commitment.
2- We have been tasked with presenting a strategy for Hilltop Hotel & Country Club that
deploys lean practices to help us achieve our vision. Our first priority needs to be the
realization of benefits from investments already made. At the same time, we must
recognize that developing and implementing strategic as well as operational plans for
future business is a requirement for long-term growth and viability.
3- Change management/Lean is all about delivering value to the customer and the alignment
and integration of all functional activities around the delivery of the value proposition
supporting our transformation to a services provider.
4- Change Management/Lean principles consider the entire value stream, from concept to
delivery, and tools for streamlining product/Service development.
5- Lean demands alignment of the organization and establishing bottom-up as well as top
down communication that is vital in the business planning process, and this is what we
are doing right now.

So, what do we have to change?

As mentioned earlier we need to have the end customer in focus and assure that we produce
only what he wants, at the time he wants it, with the quality he wants.
Change Management can be summarized as below;Eliminate

all unnecessary waste

Minimize

excess inventory

Maximize

production flow

Prioritise production
Meet

from customer order requests

customer requirements

Always

do it right the first time

Empower
Design

workers to find problems

for rapid changeover

Create a

system of continuous improvement