FORMAL LETTER

The Class Monitor,

Form 5 Amanah,
SMK Kayu Ara Pasong,
82010 Pontian, Johore.

Encik Juhair bin Jumaat,

The Principal,
SMK Kayu Ara Pasong,
82010 Pontian, Johore.

11 OCTOBER 2009

Dear Sir,
Unsatisfactory School Canteen

On behalf of the students of 5 Amanah, I would like to lodge a complaint about the school canteen.
2.
First and foremost, the food served is not covered and many flies can be seen hovering over
the food. This may lead to food poisoning. Moreover, the canteen also serves stale food. The nasi
lemak turns bad by the time the upper forms have their recess. Last week, a few of us had diarrhoea
after consuming food from the canteen.
3.
Apart from that, the food is also too expensive. A small plate of fried mee costs RM1.50 and
many poor students cannot afford it. Besides that, the canteen serves the same menu daily. The
students are bored with fried rice and fried mee every day.
4.
Another complaint is that the cups and plates are oily and not washed properly. The workers
are also not appropriately attired although they have been told to wear aprons and caps. Moreover,
these workers are rude to students. They shout at us and use foul language whenever they get angry.
They also do not clear the dustbins and rubbish daily. This is very unhygienic. As a result, there is a
foul stench whenever we eat in the canteen.
5.
Thus, we would like to suggest that the school authorities make stringent checks on the
canteen daily or weekly. They should also ensure that the canteen serves a variety of food at a
reasonable price. We would like to appeal to your sense of fairness and hope prompt action will be
taken regarding these matters.

Yours faithfully,

(NORLISSA BT DUSUKI)
5 Amanah

FORMAL LETTER
Fill in the blanks with appropriate words or phrases in order to complete your complaint letter.

.............................................,
..............................................,
...............................................,
............................................... .

...............................................,
.................................................,
.................................................,
..................................................

..........................................

................... ,
(1)_________________________________________

On behalf of the students (2)_____________________________________, I would like to

(3)__________________________________________________________________ .

2.

First and foremost, the food served (4)____________________________________

______________________________________________________ . This may lead to

food poisoning. Moreover, the canteen also serves stale food. The nasi lemak (5) _____________
___________________________________________________________________ .
Last week, a few of us had diarrhoea after consuming food from the canteen.

3.

Apart from that, (6) ______________________________________. A small plate of

fried mee costs RM1.50 and (7) ______________________________________________ .

Besides that, the canteen serves the same menu daily. (8)_____________________________
____________________________________________________________ .

4.

Another complaint is that (9)__________________________________________.

The workers are also (10)_______________________________ although they have been told
to wear aprons and caps. Moreover, these workers are rude to students. (11) ________________

FORMAL LETTER
__________________________________________________________________ .
They also (12)__________________________________________. This is very unhygienic.
As a result, there is (13)____________________________________________________.

5.

Thus, (14)________________________________________________________

__________________________________________________________________ .
They should also (15) _____________________________________________________
___________________________________________________ . We would like to
appeal to your sense of fairness and (16)________________________________________.

Yours faithfully,

................................................
(____________________)
_______________

Answers:

a foul stench whenever we eat in the canteen

The students are bored with fried rice and fried mee every day.
ensure that the canteen serves a variety of food at a reasonable price
the cups and plates are oily and not washed properly
hope prompt action will be taken regarding these matters
not appropriately attired
Unsatisfactory School Canteen
the food is also too expensive
They shout at us and use foul language whenever they get angry.
turns bad by the time the upper forms have their recess
many poor students cannot afford it
do not clear the dustbins and rubbish daily
is not covered and many flies can be seen hovering over the food.
we would like to suggest that the school authorities make stringent checks on the canteen
daily or weekly