A CMMi Level 5 Company

HelpDesk
Tracking of Requests Made Easy

In an organization it becomes difficult to keep track of status of request and tasks when there are multiple such requests
are being made every day. To ensure smooth functioning of organization, which is essential for its productivity, you need
to have some solution to manage request and task.
If you have all the documents maintained properly with its updates, it will increase the efficiency of the organization.
Helpdesk allows Employees to place ERP request get it approved without delay. It also helps in task management and
keeping track of its progress.
Historical data helps to improve the quality of work.
A CMMi Level 5 Company

Document management provide facility to share the document with other users, saves the time of mailing it and version
control keep track of changes made by different users
Help desk has additional features such as announcements and events. Feedback process helps to keep track of quality of
work being performed.

THE DIGITAL GROUP

Its Key Features are:

User-friendly
Smart Dash board
Compact system with required features available
Identify and track the life cycle of each IT /ERP request from initial request report final
solution and action.
Categorization and prioritization of each helpdesk request.
Robust search functionality of each issue in help desk repository
Integration with mail system

System Requirements
Hardware & Software Requirements
Minimum

Recommended

Server

Server

Operating System: Windows Server 2008 R2 Standard Edition

RAM:
8 GB, Dual Core
SharePoint Foundation 64 Bit & MSSQL
Software:
2008 R2 Express Edition

Operating System: Windows Server 2008 R2 Standard Edition

RAM:
8 GB, Dual Core
SharePoint Foundation 64 Bit &SQL Server
Software:

Active Directory should be installed and populated with proper data.

Active Directory should be installed and populated with

proper data.

Client
Browser:

Internet Explorer 7, 8 or 9

2008 R2 64 Bit (Standard Edition)

Client
Browser:

Internet Explorer 7, 8 or 9

www.thedigitalgroup.com

THE DIGITAL GROUP

Partnerships
Avail a host of services and solutions through our partnerships with leading software companies and consulting organisations around the
world. When a company chooses Digital Group's services, they get access to a strong network of partners in addition to a best of breed
solutions - both of which offer a solid foundation of expert know-how and world class technologies. We work in close collaboration with
our partners, because together we can provide leading solutions for our customers, anywhere around the world.

Business Partner

PARTNER

Silver
VENDOR
MEMBER

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interprise solutions
eBusiness Made Simple

MGA
Duplica

MGA
EagleEye

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TRIM $

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NSU

LT A N T

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MME

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GRA

A S S O C IA T E

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PREDICT PROTECT PERFORM

Some of Our Esteemed Client List

Beautiful
Pacific
Holidays

www.thedigitalgroup.com

THE DIGITAL GROUP

THE DIGITAL GROUP

LOCATIONS
NORTH AMERICA
The Digital Group
121 Village Boulevard
Princeton Forrestal Village
Princeton, NJ 08540 USA
Tel: +1.609.524.2441
Fax: +1.609.228.4844

PRACTICE AREAS
INFORMATION MANAGEMENT
Enterprise Document Management
Enterprise Content Management
Enterprise Search
Enterprise Information Portals
Collaborative Workflow Solutions

The Digital Group

201 South Heights Blvd
Houston, TX 77007
Tel: +1.713.568.4415
Fax: +1.713.783.0346

DATA MANAGEMENT

ASIA

ENTERPRISE BUSINESS INTELLIGENCE

Digital Group InfoTech

The Pyramid
Hinjewadi, Pune 411 057
India
Tel: +91 20 66532051
Fax: +91 20 66532052
Digital Group InfoTech
The Pyramid
1st floor, Navayuga Inspire,
Navayuga Legala Estates Pvt Ltd
Survey No. 82(P),83 (P)& 84 (P)
Serilingampally Mandal,
Rangareddy District,
Telengana, Hyderabad
Tel: +91 20 66532051
Fax: +91 20 66532052
SOUTH PACIFIC
The Digital Group
Level 4, FNPF Place,
Suva, Fiji
Tel: +679.331.0420
Fax: +679.331.0421
The Digital Group
Level 26 & 34 , East Tower,
World Trade center,
Echelon Square
Colombo 01, Sri Lanka
Tel: +679.331.0420
+94 752 204 001
Fax: +679.331.0421

Extraction, Transformation & Load

Data Warehousing
Database Performance Management
Database Health Checks & Monitoring

OLAP
Data Visualization
Business Analytics
Data Mining & Predictive Analytics
ENTERPRISE INTEGRATION
Service Oriented Architecture
Electronic Data Exchange
Data Integration
Applications Integration
E-BUSINESS SOLUTIONS
eCommerce & Web Solutions
Line of Business Applications
Workflow Automation
Backoffice Automation
BACKOFFICE ERP SOLUTIONS
Financial Management
Customer Relationship Management
Customer Support Management
Human Capital Management
Project Portfolio Management

INFORMATION & DATA SECURITY

Preclusive Activeness
ISMS / ISO 27001
Risk Assessment / Audits
Gap Analysis
Vulnerability Assessment (VA)
Penetration Testing (PT)
Remediation Activeness
Network Security
Desktop / Server Security
End - Point Security
Security Product Implementation and Support
LEGAL SOLUTIONS
eDiscovery
Regulatory Compliance
Case Management
Time & Billing
PROCESS CONSULTING
Process Diagnostics
Model-based Process Improvement
Focused Process Solutions
Six Sigma Methodology
Quality Management & Training
IT Governance & PMO Consulting
ITIL Process Services
IT MANAGEMENT
IT Governance & Process Management
Business Continuity & Disaster Recovery
Business Process Re-engineering
Infrastructure Management
Remote Systems Management & Monitoring
Licensing Solutions
Vendor Management
Legacy Migration
GOVERNMENT SOLUTIONS

BUSINESS PROCESS OUTSOURCING

Master Data Management
Call Center Services
Technical & Customer Support Services
Transaction Processing Services
Technical Writing Services
Language Translation Services

eGovernment Solutions
Electronic Web Filings
Electronic XML Filings
Records & Document Management

AUSTRALIA
The Digital Group
Citigroup Center, 2 Park Street
Sydney, NSW 2000
Australia
Tel: +61 2 9004 7411
Fax: +61 2 9004 7070

www.thedigitalgroup.com

ISO 9001:2008

ISO 20000-1:2011

ISO 27001:2013

PARTNER