salesforce.com training & certification Salesforce.com Administrator ADM 201 Questions ~ L 2 3. 4 5. What is Salesforce? (Check all that apply) a. Salesforce Automation b. Marketing Automation c. Customer Support Management d, Campaign Management | AniSWERRAIBIC Partner Portal: User log in to Web Portal rather than through salesforce.com portal? a. True b. False | ARSWERSA Calendar and Task activities are both tasks scheduled calendar events? a. True b. False | AnSWErEA Inline editing updates the field when a. The field is saved / update b. When the record is saved / updated c. When the return key is pressed d._ None of the above | List view can (Choose all that apply) ~ a. Show up to 2000 records in the record count display b. Print up to 1000 records in print view Be enabled and disabled by individual users d. Print list can be exported to excel | ANSWERNANE A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to build a custom forecast for the same. a. True b. False | SASS Which are the following components of a profile (Check all that apply) Page Layout Field Level Security Record Types Roles | Which of the following is true that can cause data loss when an existing custom field is changed? (Check all that apply) Changing to or from type Date or Date/Time Changing to Number from any other type Changing to number from Percent d. Changing to one Currency from any other currency type | AfiSWEFNAIB What is the number of values allowed in dependent pick list? a. 10 b. 100 300 d. 500 | ARSCsalesforce.com training & certification 10. A custom multi-select pick list can be a controlling field for a dependent field? a. True b. False | ASW 11, What statement is true regarding a custom field formula - a. Not reference standard, custom, or other objects b. Can contain formulas upto 4000 character 4000 character is the limit on the compiled size of the formula d. Formula can reference themselves | 12. Formula cannot reference any field that is restricted by Field level security ~ a. True b. False | ASW 13. You can map a custom lead field to only one of the following objects at a single instance (check all that apply)? ‘a. Account b. Contacts Cases d. Opportunities | ANSWERIANBID 14. Record types are used to implement custom business processes by associating them to specific ~ a. Objects b. Page Layouts Records d. Campaigns | ARSWERIB 15. Field-level security cannot be used to make a field required. a. True b. False | ARSWERIA 16. Users can be restricted to view a particular field in views, searches and reports by hiding the field at ~ a. Page Layout b. Field Level Security User Profile d. None of the above | ARSWERIB 17. If Phil is promoted from a Sales Associate to Senior Sales Exec, and the new sales associate is appointed to take Phil's responsibilities. What are the appropriate steps to transfer Phil's ‘account to the new associate? ‘a. Overwrite Phil's User Profile with the new associate's information and create a new profile for Phil b. Create a new profile for Phil as well as new associate. Deactivate Phil's profile with Sales Associate role and transfer all the accounts, opportunities and leads to the new associate. Associate the new role to Phil's existing profile and Transfer all the accounts, opportunities and leads to the new associate. d. None of the above | ARSWSIB ERDIARAEIOH - Do not overwrite inactive user records with new user data. Doing this would prevent you from tracking a history of past users and the records associated to them. Simply deactivate users when they are no longer using Salesforce sfa and create a new record for each new usersalesforce.com training & certification 18. It is possible for a user to own a record and not see it ~ a, True b. False /ARSIWGEIA ERPIANALIOH - It is possible for a user to own a record and not see it if they don’t have the Read Permission on the object. 19. A role has many to many relationship with users ~ a, True b. False | ARSE ERBIAHAEIOR - Since a user may be associated with one role, hence role has one toomany relationships. 20. Which of the following statements is/are true for sharing rules? (Check all that apply) a. Sharing rules should be used when a user or group of users needs access to records not granted them by either role hierarchy or organization wide defaults b. Sharing rules apply only to new records owned by specified role or group member When you transfer records from user to another, the sharing rules are removed during the transfer. d. You cannot change the specified groups or roles for sharing rules. | ARSWERVAUAD = When you transfer records from one user to another, the sharing rules are reevaluated to add or remove access to the transferred records as necessary. Sharing rules apply to all new and existing records owned by the specified role or group members. You can edit the access levels for any sharing rule. You cannot change the specified groups or roles for the rule. 21. What are different Types of Sharing Rules? (Check all that apply) a. Case Sharing Rules b. Lead Sharing Rules Solution Sharing Rules d. Campaign Sharing Rules e. Custom Object Sharing Rules | AFiSWERIANB/DUE ERBIAHAEIOR - Case sharing rules is based on who owns the case, Set default sharing access for individual cases and associated accounts. Solutions are shared from cases. Lead sharing rules are based on who owns the lead. Set default sharing access to individual leads Campaign sharing rules based on who owns the campaign. Set default sharing access for individual campaigns. Custom Object sharing rules based on who owns custom objects. Set default sharing access to individual custom object records.salesforce.com training & certification 22. Adding a user to the sales team group will give access to opportunity records that was previously a restricted account. a. True b. False | ASSES ERpIARAEIOH - in order for a sales team member to be granted access to an opportunity record, they must also have at least Read Only access to the account record associated to the opportunity. 23. Users with access to opportunities as sales team members cannot extend sharing for those records a. True b. False | Answer: 24. Which statement is /are False for Folders (Check all that apply) ‘a. Access is defined either as Read or Read/Write b. Access to folders does roltup through role hierarchy ‘cThe document tab contains a control version capability d. Access to folders does not roll-up through role hierarchy | ANSWSRIBIC 25. The size limit for documents uploaded is - a. 1MB b. 3MB <5. MB 25 MB | ARISE 26. Author and the owner have same access to the document ~ a. True b. False Neither true nor false | ARSWERIB [ERPIAWALIGR: Choosing the author for a document does NOT affect access to the document. Author does NOT act like the owner of a record 27. What statement is/are true for Account teams (Check all that apply) a. Account teams share roles with the sales teams on opportunities. If you remove an account team role, that role will no longer be listed as an opportunity sales team role b. Disabling account teams removes all account teams from all accounts but does not removes the page layout ‘Account Team related list from all page layouts Depending on your sharing model, you can specify the level of access each account team member will have to the account and any opportunities associated with that account. So, you can give some team members, read-only access and others read/write access 4. Account teams are not available in professional edition. | AiiSWRAIGID Explanation: Disabling account teams removes all account teams from all accounts andsalesforce.com training & certification removes the Account Team related list from all page layouts. 28. Workflow Rules Consist of the following components ~ a. Workflow Task b. Workflow Outbound Message Workflow Field Updates 4. Workflow Actions e. Workflow Email Alerts | ANSWERIAIBICIE 29. Workflow cannot be triggered upon import. a. True b. False | AWB Explanation: When importing data, user creates new records and hence it is able to trigger the workflow. 30. What statements is False for a workflow task ‘a. To assign tasks to multiple users, create multiple tasks as outcomes of the rule b. Asingle task can be assigned to multiple users The due dates for workflow task is based on number of calendar days, The rule fails to recognize only working business days by default, d. Historical tracking is allowed for workflow task | ANSWERS 31. The maximum number of time trigger actions are ~ a 10 b. 20 30 d. 40 | Anse 32. Can a delegated approver revoke a previously approved process? a, Yes b. No, once the request is approved only administrator can revoke the approval process Answer: A 33. Multiple Approvers have received your request for approving a discount that was invoked by the approval process? Approver A rejects your request. Approver B accepts your request after Approver A rejects it. Is your request approved or denied. (Assume you need only one person to approve out of all the approvers) a, Approved b. Denied ©. Approval process is revokedsalesforce.com training & certification d. Approval changes to pending stage due to conflict within approvers | ASW EXplaHiatiOR - Records can be approved or rejected based on the first response to the approval request. 34, Which of the statements is/are true for data validation - a. Data Validation can enforce data integrity as well as make a field required in the page layout b. Data Validation can prevent duplication of records. Data Validation run on the client machine after the user clicks the Save button. 4. Data Validation rules are not enforced when using API & import operations. €. Validation rules can be activated / deactivated by the user. | AISNE Explanation ~ Data Validation runs on server after the user clicks the save button. Data validation rules are executed for API & Import operations. Validation rules can be activated / deactivated by the admin. 35. Recycle bin houses deleted data for how many days ~ a. 30 b. 60 90 6. 120 | ASSO 36, File attachments, document tabs, and sales force content count towards Data Storage ~ a. True b. False | ASW 37. What is conditional highlighting for reports ~ a, You can set conditions that when met will report the calculated fields. b, Set thresholds for report analysis Lets you make calculations on custom fields d. None of the above. | ARSWERIB 38. You can use conditional highlighting for summary and matrix report only ~ a. True b. False | ASA 39. The running user doesn’t override the sharing role while allowing users to see high-level sales data for everyone, not just their own ~ a. True b. False | AiSWSRIsalesforce.com training & certification 40. Choose the correct Dashboard components ~ a. Charts b. Graphs c. Tables d. Metrics e. Gauge | AiSWeRANNGHIOIIE 41. Who can view campaigns? a, Administrator b, Administrator and Marketing Users only . Marketing User only d. Allusers | AiSWetSaD 42. Which statements are true for the integrated campaign builder? a, Cannot filter views by more than one campaign at atime b. The maximum number of Leads/Contacts that can be added from a report at one time is 50,000 ‘The maximum number of Leads /Contacts that can be added from the wizard at one time is 250 d. Can add converted leads to a campaign e. jpregated Campaign Builder views are not exposed through the Force.com AP! | ARSWGA 43, Is it true that campaigns and opportunities have many to much relationship? a, True b. False | ARSWGiIA 44. How many lead assignment rules can be active at one time? al b. 2 cl d. 23 | ASW 45. Which of the statements are true for Cases ~ a. Manually entering the case received from an email b. Automatically generated by an email or website form. ©. Can be assigned only automatically by rule assignment however it can be reassigned ‘manually at later time.salesforce.com training & certification d. Associated to Contacts and Accounts. | AiiSWERNATBID 46. A virtual storage that can be used to group on criteria such as skill requirements, product categories, customer types or service levels is called a~ a. Case Queue b. Case Assignment Rule Solutions Queue d. None of the above | ANSWERIA 47. The number of business hours that can be set for the organization to operate ~ a. 10 b. 20 c 30 dd. Unlimited | ARSED 48. As a system administrator you can create page layout in the console and assign it to profiles a. True b. False | ASS 49. When you delete a product, the opportunity associated with that product will be suspended until further action is taken ~ a. True b. False | ASSEN 50. According to Sales Force, console is not for occasional users of Salesforce. The console is best set up for users who view Salesforce for 3 or more hours a day ~ a. True b. False | Answer: A 51. What is aroll-up summary field? a. A roll-up summary fields lets you rollback the data that was changed last week. b. The roll-up summary field is a custom field that aggregates child record information in to parent record. ‘The roll up summary field is only accessible via API. d. The roll up summary field gives you a summary of the data type and object relationship. "Answer 8