The Digital Group

Enterprise Resource Planning

Case Study
Enterprise Resource Planning
Client Profile
The client is a leading provider of legal services, information and
software solutions and has been a market leader for nearly a century.
Lines of business span tax, accounting, legal, human resources, banking,
securities, insurance, and government domains.
A sophisticated customer information management system is used
internally to support the fulfillment of services. This distributed system
is used by both its internal employees as well as the fast network of
suppliers.
Problem
The client was in the process of implementing Oracle EnterpriseOne software in the finance, sales and distribution
modules. The implementation was multi-location with over 500 users spread across the United States. It comprised
of several live interfaces, batch integrations and enhancements to accommodate the client requirements. The
project team consisted of employees and contractors. After nearly a year from project inception, the implementation was significantly off track and behind schedule. Many factors contributed to this situation including improper
requirements gathering, personnel management, delivery management and a lack of overall technical expertise to
achieve the target dates. They needed a new partner to help them get this project back on track and complete the
implementation. T/DG was chosen as that partner.
Solution
The Digital Group started off with a clear as-is analysis of the implementation. It took inventory of all the required
enhancements, interfaces and new developments. T/DG solutions architects where put in place to collect, verify,
and/or create requirements for all aspects of the system. Technical approach and design documents were created for
the development team. A skill matrix was created to identify the resource allocation as per the requirements in
various areas. From a project management perspective, the T/DG delivery manager kept the project on track by a
deliverables based approach. Each phase of the project was broken down in weekly and daily deliverables for the
project team. T/DG devised three Conference Room Pilot (CRP) sessions and one Quality Assurance session for
testing new software. Regression testing techniques were used to identify performance impact. T/DG devised a
go-live strategy for the project along with the client steering committee. Training sessions were designed for the
user community from different locations. Finally, T/DG designed a production support model which would support
the client business needs and day to day operations.
Result
The Digital Group was successful in turning the project around by addressing all of the initial problems. The
project was finally delivered on-time and on-budget according to the newly defined plan. T/DG was able to
provide the client with all of the technology components required for the implementation of the ERP software.
T/DG also was able to create a cohesive implementation and support methodology for the client that delivered
greater ROI and supported the growth and flexibility required by the client business needs.

For further information please write to info@thedigitalgroup.com

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www.thedigitalgroup.com

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