Fellowship Status Report

Code for America is

partnering
with Salt Lake County to build technology solutions to improve services and strengthen the relationship between the county and its citizens,
with an aim to lower the rate at which citizens fail to appear in court, for supervision and treatment appointments in addition to lowering the recidivism rate. To
accomplish these objectives, we pursue three workstreams - build, measure, learn - to iterate quickly and ensure our decisions are data-driven and user-focused.

Phase V - Iterative Development Sprints Part 2 (06/15/2016 to 08/05/2016)

Workstream

Goals during this phase

Build
agile development

Iteratively implement features to improve case manager use of ClientComm

Focus areas: direct client access, administrative improvements, refine ClientComm v.3

Measure
data-driven
decision-making

Refine metrics on usage, client journey, client success

Target use goals (by end of Fellowship):
35+% of clients per case manager communicating via ClientComm
80+% of onboarded case manager using ClientComm daily

Learn
user centered
design

Research interface workflow for client-facing ClientComm access

Catalogue client experiences with ClientComm

Week ending 06/17/2016

Beta, avaialble at
c4a.me/slco-beta
, represents the close of phase IV and documents the process we have taken and the
work we have developed to this end. Phase V will be focused on feature maturation, refining the aspects of ClientComm
already being used. We will be prototyping tangible metrics concepts to understand how the use of our tool translates into
real value for our users, ie. time efficiency gained or money saved. Were also excited to introduce a new addition to our
team,
Max McDonnell, a contractor to help deliver technical components of ClientComm s
coped to our specs, so we we can
build faster. Our next trip to Salt Lake City that will take place 6/26 - 6/29. That trip will focus on meetings to plan for
sustainability of the work post fellowship and user research to help refine ClientComm.
Workstream

This weeks accomplishments

Next weeks objectives

Build

Beta website
Client closeout strategy

Notifications base functionality

Developer consultant onboarding

Measure

Continuing to monitor ClientComm

growth

Develop client facing metrics strategy

Prototype tangible metrics concepts

Synthesize case manager interviews

from this weeks trip

Determine research goals and agenda for

end of June trip

Learn

Thanks as always,
Kuan and Ben, Code for America, Team Salt Lake County