• Question No 1:

A.B.C Book Shop

Book Street, Multan.

20Thursday, May 2010

The General Manager,

Ferozesons, (Pvt) Limited.

Dear Sir:

I discovered that I don’t have the latest catalogues of the book business communication
and other information concerning the book. May I have your latest catalogues, prices list and
other information about the Business communication book? In addition I would like to also
be placed my address in your regular mailing list that I have to update with new promotions
and other kind of stuff. Would you like to me know if I place an order to you of the following
book then it is possible for you supply me in large quantity?

I am looking forward for your reply then I would be able to take some further step.

Yours faithfully,

X.Y.Z (Name)

Muhammad Soban Badar

Mc09041013
7

0333-
7637637
Question No2:

1. We are delighted to announce that we are opening a new

store in Karachi.
Ans: With the pleasure we are informing you that we are going to open a new store in the
Karachi. Now you can have everything in just one store.

2. We don’t accept your claim of purchased goods but we have

replacement for other goods.
Ans: First of all thanks for showing your interest in our goods. We inform you that we have
the pleasure facility of replacement of goods. So you can feel easy to see our store and
replace your product according to our policy.

3. As our meeting venue is not finalized, we can call you at

any other place.
Ans: Unfortunately our meeting is not come into existence. I am going to rearrange our
meeting. So please provide your some time to us.

4. Our manager will be busy in the meeting on Monday, so he

cannot meet you this time
Ans: Unfortunately our manager is not able to attend the meeting with you on this Monday
because he is out of station because of some business purpose. So I reschedule the meeting
for you.

5. The flights are cancelled, we are sorry that we will not be

able to entertain you due to air smoke in Europe.
Ans: Unlucky flights are cancelled for Europe due to air smoke. So we are sorry that we are
unable to entertain you at this time and miss our hospitality. As flights will resume we will
restore our dashing service.

Muhammad Soban Badar

 Mc09041013
7

0333-
7637637