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Resume of BIGROBERTS1
Resume of BIGROBERTS1
Resume of BIGROBERTS1
DAVID ROBERTS
712 Tunnel Hill Rd.
Cleveland, Tn. 37311
Home Phone: (423) 472-1125
Fax: (423) 472-1125
Email: bigroberts1@aol.com
http://www.jobfox.com/people/managerasstmanager
PROFILE:
• A fast-track, highly motivated, team oriented professional with a successful background in
technical service. With over 31 years experience in all phases of shop operations, equipment
and service management. Effectively motivates others on all levels of the achievement of
individual and organizational goals.
SUMMARY OF QUALIFICATIONS:
• Proven experience in customer satisfaction, writing orders, and customer pay, driver
relation, computerized data management, sales/sales support, supervision and management,
various mechanical and technical areas, and all maintenance and emergency service.
• Additional experience includes, auto mechanics, parts ordering, inventory control, billing,
shipping & receiving, warranty, and repair orders.
• Managed all aspects of shop services, and operational duties as required.
• Involved in all aspects of customer service, including answering questions, problem solving
and interacting with customers. Ultimately responsible for customer satisfaction.
• Supervised 21 technicians, scheduling, training, and evaluating their performances with
ability to improve teamwork utilizing personal communicational skills.
• Deadline oriented; able to handle pressure and a hectic environment.
• Skilled communicator with an enthusiastic yet professional presentation.
• Handled projects responsibly due to high level of integrity, accustomed to being entrusted
with confidential information.
• Excellent organization, communication, and personal skills.
• Resourceful, flexible, and effective problem solver.
SKILLS OVERVIEW:
I am professional, productive, and results oriented, with strengths in organization,
communication, and interpersonal relations. During my career, I've earned a reputation for
consistency, personal dedication, and drive. This combination of training, experience, and
personal initiative qualifies me for a position with any progressive company.
OBJECTIVE:
TO BE A TEAM LEADER AND WORK AS A TEAM AND GET THE JOB DONE
RIGHT THE FIRST TIME.
EMPLOYMENT HISTORY:
EDUCATION:
5/1974 Bradley High School, Cleveland, TN.
FORD TRAINING:
Ford Motor Co., Atlanta, GA.
Have taken numerous Ford Multimedia Courses and Ford schools. I am master certified as a
Service Manager and Warranty Administrator.
REFERENCES
Johnny Parker
Retired Parts and Service Coordinator
Phone Number: (423) 842-2448
Bill Cavender
Service Advisor
Phone Number: (706) 271-6675