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  • Communication: Misunderstandings

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    This document discusses the 4-Sides communication model proposed by Schulz von Thun which suggests that communication has four components: the factual information or content that is being conveyed (WHAT), the relationship aspect of the communication (HOW), the actual intention or motivation behind the message (WHY), and the self-revelation of the speaker (WHO). The document emphasizes that misunderstandings often arise because people focus on different components of the communication. It provides tips for effective communication such as asking questions, mirroring others, organizing thoughts clearly, using first person language, being targeted, and providing examples from meetings.

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    This document discusses the 4-Sides communication model proposed by Schulz von Thun which suggests that communication has four components: the factual information or content that is being conveyed (WHAT), the relationship aspect of the communication (HOW), the actual intention or motivation behind the message (WHY), and the self-revelation of the speaker (WHO). The document emphasizes that misunderstandings often arise because people focus on different components of the communication. It provides tips for effective communication such as asking questions, mirroring others, organizing thoughts clearly, using first person language, being targeted, and providing examples from meetings.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    19 views3 pages

    Communication: Misunderstandings

    Uploaded by

    api-28319491
    This document discusses the 4-Sides communication model proposed by Schulz von Thun which suggests that communication has four components: the factual information or content that is being conveyed (WHAT), the relationship aspect of the communication (HOW), the actual intention or motivation behind the message (WHY), and the self-revelation of the speaker (WHO). The document emphasizes that misunderstandings often arise because people focus on different components of the communication. It provides tips for effective communication such as asking questions, mirroring others, organizing thoughts clearly, using first person language, being targeted, and providing examples from meetings.

    Copyright:

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    of 3

    COMMUNICATION

    Misunderstandings

    4-Sides-Model by Schulz von Thun


    Perception vs. Reality

    50 % 40 %
    1O % HOW?
    WHAT?

    Bodylanguage Content Voice

    1
    Bodylanguage, Appearance, Rhetoric Example: Communication in meetings Lead the tenor

    Asking the right questions Mirroring people


    Order your thoughts – say what you want to say

    Use the first person


    Do ´s Don‘t ´s

    2
    Be targeted – importance of communication in business and life

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