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  • Measurement of Guest Satisfaction

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    taola
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    This document lists the most frequent compliments and complaints from guests regarding food service establishments. Quality of service was the most common compliment and complaint. Other top compliments included food quality, helpful employees, and cleanliness, while other frequent complaints centered around availability of parking, traffic, attitudes of employees, and price of food and drinks. The document aims to measure guest satisfaction in the food service industry.

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    Measurement+of+Guest+Satisfaction

    Original Title

    Measurement+of+Guest+Satisfaction

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    This document lists the most frequent compliments and complaints from guests regarding food service establishments. Quality of service was the most common compliment and complaint. Other top compliments included food quality, helpful employees, and cleanliness, while other frequent complaints centered around availability of parking, traffic, attitudes of employees, and price of food and drinks. The document aims to measure guest satisfaction in the food service industry.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    34 views2 pages

    Measurement of Guest Satisfaction

    Uploaded by

    taola
    This document lists the most frequent compliments and complaints from guests regarding food service establishments. Quality of service was the most common compliment and complaint. Other top compliments included food quality, helpful employees, and cleanliness, while other frequent complaints centered around availability of parking, traffic, attitudes of employees, and price of food and drinks. The document aims to measure guest satisfaction in the food service industry.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    of 2

    MEASUREMENT OF GUEST SATISFACTION IN THE

    FOOD SERVICE INDUSTRY

    The most frequent compliments The most frequent complaints

    1. Quality of service 1. Quality of service

    2. Food quality / method of 2. Availability of parking


    preparation

    3. Helpful attitude of employees 3. Traffic congestion at hotel

    4. Cleanliness of establishment 4. Helpful attitude of employees

    5. Size of portions 5. Price of drinks, meals & services

    6. Neatness of establishment 6. Food quality / method of


    preparation

    7. Employee appearance 7. Reservation system

    8. Beverage quality ( alcoholic, 8. Noise Level


    including wine )

    9. Quantity of service 9. Spaciousness of property

    10. Responsiveness to complaints 10. Quantity of service

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