Step-1

This case is about the situation where a

person has done beyond his duty .which
were irrelevant to his duty .like in this case a
truck driver influence a lady to buy the
product instead of taking it back.
For that the company has to gives some
incentives or commission to the truck drives
because the driver had played a vital role in
selling the product.

Step- 2
In this case there is no missing information.

Step-3
The truck driver has to be awarded for his
action which he had done beyond his duty.
if yes he should be rewarded

Step-4
According to the situation
(a)The truck driver should be rewarded.
(b)The truck driver should not be rewarded.
 (c)And the company should be rewarded for
appointing for such kind of driver.

Step-5
To solve these problem:
-By getting the feedback from the customer
by calling them
Are you satisfied with the product or
services which is delivered by a delivery
boy.since the case is simple and after
getting the feedback from customer .

Name-jyoti chauhan