THE LEARNING EXCHANGE

TLE Detailed Action Plan 2010/2011

STRATEGIC DIRECTION GOALS

1: Developing Our Place in the • Be an integral part of the community
Community and • Promote the recognition of The Learning Exchange and its
Relations with Partners vision/mission, within the community and
amongst partners
• Foster a strong sense of commitment to the cause of literacy within
the community

Communication
Main initiative and Actions Expected Results Responsible Timeline
Communication
1.1 Maintain current community contacts Contacts maintained within community
Consultant
Ongoing 2010 - 2011
1.2 Annually create a list of literacy and Annual list of literacy and literacy-related Administrative
Fall 2010
community events community events Assistant
Staff
1.3 Distribute communication package and BOD
promotional materials at events within the Enhance presence in community Ongoing 2010 - 2011
TLE members
community
1.4 Annually hold communication events Increase communication Executive Director Ongoing 2010 - 2011
Executive Director
Graphic Designer
1.5 Update/create promotional materials as Promotional materials for TLE
Communication
Ongoing 2010 - 2011
needed Consultant
Administrative
Assistant
1.6 Improve Facebook presence Increased presence on Facebook Executive Director Starting September
1.7 Ensure regular communication of The Learning
Exchange news and information to members,
other literacy providers, partners, schools and
community organizations
Executive Director
i. Annually, produce and distribute three editions
Communication
of the News and Views newsletter and post on
Informed members, partners and organizations Consultant Ongoing 2010 - 2011
website
Administrative
ii. Regularly, post information on TLE’s Google
Assistant
calendar
iii. Promote TLE’s services, website and Learning
Links within the community
iv. Promote fan page on Facebook
1.8 Attend McGill Volunteer Fairs Increase of communication/networking Communication Sept. 2010 & Jan. 2011

-1- Prepared by Darlene Brown May 2010

 THE LEARNING EXCHANGE
TLE Detailed Action Plan 2010/2011

Communication
Main initiative and Actions Expected Results Responsible Timeline
Consultant
opportunities
Volunteers
1.9 Initiate the TLE Literacy Spirit Award to a
member of the community in recognition of Literacy supporters recognized Executive Director May 2011
their outstanding support/effort in literacy (i.e.
Present award at SWL Gala)

STRATEGIC DIRECTION GOALS

1: Developing Our Place in the • Be an integral part of the community
Community and • Promote the recognition of The Learning Exchange and its
Relations with Partners vision/mission, within the community and
amongst partners
• Foster a strong sense of commitment to the cause of literacy within
the community

Partnerships
Main initiative and Actions Expected Results Responsible Timeline
Communication
1.10 Contact existing and partners/maintain Consultant
ongoing partnerships and increase networking Strengthen established partnerships Executive Director Ongoing 2010 - 2011
opportunities Administrative
Assistant
1.11 Contact identified potential partners from
ACE project to increase partnerships and
networking opportunities
Communication
i.
Centre d’action St. Laurent: Volunteer referrals
Consultant
ii. Juan Moreno Refuge: English courses Established new partnerships
Executive Director Starting Fall 2010
iii. Katimavik: Canadian youth volunteer program Administrative
iv. Green Coalition: workshops related to writing Assistant
and environmental issues
v. Community University Research Exchange
(CURE): Submit proposal for project partnership
-2- Prepared by Darlene Brown May 2010
 THE LEARNING EXCHANGE
TLE Detailed Action Plan 2010/2011

Partnerships
1.12 Continue partnerships to maintain and Partnerships established to continue work on
Executive Director
Starting September
update Learning Links Learning Links 2010 Regular contact
1.13 Annually, appoint board member to
represent TLE as “Community Representative” Representative on SWL/Vimont Governing Board BOD Fall (after AGM)
on SWL/Vimont Governing Board
Executive Director
1.14 Attend SWL School Board meetings and BOD
Representation of TLE Ongoing 2010 - 2011
functions as needed TLE Governing Board
Rep
New community contacts
Executive Director
1.15 Develop two new community contacts Partnered with more community organizations Communications
Ongoing 2010 - 2011
annually than at present, and providing literacy services in Consultant
BOD
conjunction with other social benefits
Executive Director
Increase of event attendance and partnership Communications
1.16 Annually, attend 2 – 3 community events amongst community organizations Consultant
Ongoing 2010 - 2011
BOD
1.17 Partner with CDC-Laurier/Vimont and other
community groups for Adult Learner’s Week Increased partnership for events Executive Director
March 2011
• Hold festival and workshops Participation of learners Partners
• Promotional activities

STRATEGIC DIRECTION GOALS

2. INCREASING MEMBERSHIP AND SUSTAINING • Recruit/train new volunteers and recruit/assess new students
INVOLVEMENT • Retain/support current members
• Increase overall membership

Outreach, Retention, Recruitment and Support

Main initiative and Actions Expected Results Responsible Timeline
2.1 Involve existing and new partners in Communications Ongoing 2010 - 2011
Increase community network
recruitment Consultant
2.2 Begin recruitment/training of new New members recruited Communications Starting September
members via new venues Consultant 2010
Train and match more tutors
• Recruit, assess and match more one to one Executive Director
students Tutor Trainers
• Incorporate Interactive smart board
-3- Prepared by Darlene Brown May 2010
 THE LEARNING EXCHANGE
TLE Detailed Action Plan 2010/2011

Outreach, Retention, Recruitment and Support

Main initiative and Actions Expected Results Responsible Timeline
2.1 Involve existing and new partners in Communications Ongoing 2010 - 2011
Increase community network
recruitment Consultant
• Find cost effective locations
• Advertise for new volunteers (actively recruit
at a key point in year)
2.3 Regularly provide networking opportunities
Increased networking Executive Director Ongoing 2010 - 2011
amongst members, Board and staff
2.4 Maintain quality of services for staff,
Additional staff to deliver the programs and
students, volunteers and community
services as outlined in the strategic plan and Executive Director Ongoing 2010 - 2011
• Increase staffing to meet the growing needs action plans
of the organization
Members have necessary resources and feel
Executive Director
2.5 Begin implementing new outreach and support
supported in efforts Student Leader Ongoing 2010 - 2011
activities
volunteer
Continue to support student/tutor matches
2.6 Begin recruiting new volunteers for the new
positions at TLE (i.e. website volunteer and Volunteers recruited Executive Director Ongoing 2010 - 2011
library volunteer)
2.7 Reward and recognize members’ efforts for
TLE members recognized Executive Director 2010/2011 events
TLE
2.8 Submit members’ names for the Literacy Executive Director
TLE members recognized 2010/2011 events
Awards Recognition TLE Members
Access to Services
Main initiative and Actions Expected Results Responsible Timeline
2.9 Review access to services and available
support
• Staff requirements
Knowledge of needs Executive Director Ongoing 2010 - 2011
• Services offered
• Track incoming calls re: where they heard
about us

-4- Prepared by Darlene Brown May 2010

 THE LEARNING EXCHANGE
TLE Detailed Action Plan 2010/2011

STRATEGIC DIRECTION GOALS

2. INCREASING MEMBERSHIP AND SUSTAINING • Recruit/train new volunteers and recruit/assess new students
INVOLVEMENT • Retain/support current members
• Increase overall membership

Access to Services
Main initiative and Actions Expected Results Responsible Timeline
2.10 Increase opportunities for service access to
community
Promote Internally:
• Meet with teachers/staff/admin.
• Luncheon with key people at Vimont
• Volunteers wear identifiable
nametags/lanyards
• Survey to teachers
• End of year summary of work with SWL Increased awareness of TLE services
Promote externally: Executive Director Ongoing 2010 - 2011
Increased community use/access to TLE services
• Student handbook info page
• Look for new venues to advertise for
volunteers and promote services
• Promote at local kiosk
• Look for more partners within community
• Partner more with SARCA...monthly
meeting/update
• CDEAC
• SWL Annual report to SWL key people
Executive Director
2.11 Complete library training and volunteer
Three trained library volunteers Library Fall 2011
recruitment
Consultant/Trainer
Executive Director
Outreach, awareness and community spirit Administrative
2.12 Hold annual ACE Community Festival Recognition of adult learners Assistant March 2011
Increased visibility of TLE’s services Communications
Consultant
TLE Committees/Governance
Main initiative and Actions Expected Results Responsible Timeline
2.13 Annually, develop Board’s strength Well-governed, cohesive and informed BOD BOD Ongoing 2010 - 2011

-5- Prepared by Darlene Brown May 2010

 THE LEARNING EXCHANGE
TLE Detailed Action Plan 2010/2011

Access to Services
Main initiative and Actions Expected Results Responsible Timeline
New director on BOD
• Elect one new director annually Executive Director
• Maintain a balanced Board A functional Board with the right background Nominating Committee
• Meet to review strategic/action plan experience and contacts to meet the Strategic Plan Communications
Consultant
requirements
2.14 Annually, promote and advertise different
Executive Director
committees and duties
TLE member participation on committees Administrative Ongoing 2010 - 2011
• List in Annual Report list of committees and
Assistant
members

STRATEGIC DIRECTION GOALS

3. STRENGTHENING OUR PROVISION OF SERVICES • Develop and improve current services
• Raise awareness and understanding of literacy and services available
through The Learning Exchange

Training and Professional Development

Main initiative and Actions Expected Results Responsible Timeline
3.1 Monitor the trends in literacy within the Knowledge of renewal initiatives Executive Director Ongoing 2010 - 2011
educational renewal and adapt accordingly
3.2 Promote members’ active participation in
continued training and tutoring opportunities
Executive Director
• Increase frequency Increase participation of TLE members and
Administrative Ongoing 2010 - 2011
• Hold during regular school hours community
Assistant
• Invite Vimont staff/students
• Work with CLCs
TLE Website
Main initiative and Actions Expected Results Responsible Timeline
3.3 Link The Learning Exchange website to other Executive Director
Higher profile for TLE Ongoing 2010 - 2011
literacy and community organizations’ sites Webmaster
3.4 Annually, retain service of webmaster Webmaster expertise Executive Director Fall 2010
3.5 Update and monitor site Up-to-date website Executive Director Ongoing 2010 - 2011
• Scribd link sections Website Volunteers
Links to other websites
• Monitor analytics and use to advantage
• Review referrals (from analytics) and update Current statistics regarding website hits

-6- Prepared by Darlene Brown May 2010

 THE LEARNING EXCHANGE
TLE Detailed Action Plan 2010/2011

Training and Professional Development

as needed
• Update/upload master documents
Executive Director
3.6 Improve Facebook page Increased traffic to TLE’s Facebook page September 2010
Webmaster
Funding
Main initiative and Actions Expected Results Responsible Timeline
Proposals written and accepted to increase funding
3.7 Research potential funding sources and write
proposals for funding opportunities
• Request/justify additional funding from Additional funding to deliver the programs and
PACTE Executive Director Ongoing 2010 - 2011
• Apply as needed in conjunction with services
Strategic Plan Request submitted and additional PACTE funding
• Apply to Canadian Heritage
approved

-7- Prepared by Darlene Brown May 2010

 THE LEARNING EXCHANGE
TLE Detailed Action Plan 2010/2011

STRATEGIC DIRECTION GOALS

3. STRENGTHENING OUR PROVISION OF SERVICES • Develop and improve current services
• Raise awareness and understanding of literacy and services available
through The Learning Exchange

TLE’s Infrastructure
Main initiative and Actions Expected Results Responsible Timeline
3.8 Annually, update and review all TLE’s master Executive Director
Up-to-date documents Fall 2010
documents Webmaster
3.9 By 2011, complete revision and
development of updated Orientation Manual
including Policies & Procedures Up-to-date Orientation manual BOD
April 2011
• Review by-laws to meet with PACTE By-laws in line with PACTE requirements Executive Director
requirements

3.10 Annually, bring the board, staff and other

key members of TLE together for professional Well-informed BOD and staff, as well as Executive Director
Spring 2011
development, training and information opportunities to network Website Volunteers
exchange
Resource Center
Main initiative and Actions Expected Results Responsible Timeline
3.11 Manage and improve access/use of
Resource Center and TLE services to
community Services well promoted
Executive Director
• Hold monthly book give-aways Better learning environment, able to accommodate Library Consultant
• Post hours on new board Ongoing 2010 - 2011
needs of TLE members and community Administrative
• Promote within Vimont Center
Assistant
• Colorful promos...change regularly Students able to use on drop in basis
• Post newsletter
• Banner
3.12 Regularly, maintain and update our
Up-to-date technical resources Executive Director Ongoing 2010 - 2011
technical resources
3.13 Train staff in use of ResourceMate Trained staff Library Consultant As needed
3.14 Complete Phase II of library circulation Circulation system implemented successfully Executive Director Fall 2010
system Library Consultant Ongoing
Administrative

-8- Prepared by Darlene Brown May 2010

 THE LEARNING EXCHANGE
TLE Detailed Action Plan 2010/2011

TLE’s Infrastructure
Assistant

-9- Prepared by Darlene Brown May 2010

 THE LEARNING EXCHANGE
TLE Detailed Action Plan 2010/2011

STRATEGIC DIRECTION GOALS

3. STRENGTHENING OUR PROVISION OF SERVICES • Develop and improve current services
• Raise awareness and understanding of literacy and services available
through The Learning Exchange

Family Literacy
Main initiative and Actions Expected Results Responsible Timeline
Executive Director
Administrative
3.15 Continue to build upon family literacy
Assistant
program initiatives within the community Expand Family Literacy initiatives and programs,
Family Literacy Ongoing 2010/2011
• Acquire additional funding events of 100+
Committee
• Involve parents as volunteers
Communications
Consultant
Executive Director
Administrative
3.16 Involve children’s parents in Family Assistant
Increased parent involvement and promotion of
Literacy activities at the schools Family Literacy Starting January 2011
family literacy
Committee
Communications
Consultant
Executive Director
3.17 Initiate TLE Connections for parents within Administrative
the community Increased parent support Assistant Starting August 2010
• Parent information and support Family Literacy
Committee

- 10 - Prepared by Darlene Brown May 2010

 THE LEARNING EXCHANGE
TLE Detailed Action Plan 2010/2011

STRATEGIC DIRECTION GOALS

4. FOSTERING STUDENTS’ GROWTH • Aid in the development of our students’ autonomy
• Instil a commitment to life-long learning in our students
• Provide students with the necessary tools and skills to function
successfully in everyday life

Student Development
Main initiative and Actions Expected Results Responsible Timeline
4.1 Provide diverse range of learning opportunities
for students Maintain high student recruitment and retention
Executive Director Ongoing 2010 - 2011
• Offer TLE services to recruit/assess/match level
students
4.2 Purchase appropriate resources for students Inventory of quality and relevant resources Executive Director Ongoing 2010 - 2011
4.3 Provide opportunities for students to interact
Have at least one student from TLE on SUN team
with learners from other councils
• Invite students to participate in LVQ events Increase number of students attending outside
Executive Director
• Get students involved in SUN program
events by 20% Student Leader Ongoing 2010 - 2011
• Support new student speakers (provide
volunteer
budget, etc.) and provide leadership Host annual student event
• Host and participate in student events and
get-togethers
4.4 Increase learning opportunities and resources Executive Director
for adult learners who are parents Increased parent awareness and involvement Administrative
• Initiate Parent’s of Vimont group especially during key family literacy events during Assistant Starting August 2010
• Hold workshops the year Family Literacy
• Provide support and resources Committee
4.5 Encourage TLE students’ participation in the
Increase number of students attending literacy-
Blue Metropolis, LVQ Annual Conference, and Executive Director Ongoing 2010 - 2011
related events by 20%
similar events
4.6 Encourage students’ involvement at TLE during
Increase students involvement and visits to TLE Executive Director March 2011
Adult Learner’s Week
4.7 Represent the issues and concerns of TLE’s
Executive Director
adult students through representation and Broad representation for TLE students at key
Board of Directors Ongoing 2008/2010
involvement on boards, committees and other organizations
Staff
key organizations
4.8 Encourage students’ participation and Increase students’ participation and attendance at Staff By 2011

- 11 - Prepared by Darlene Brown May 2010

 THE LEARNING EXCHANGE
TLE Detailed Action Plan 2010/2011

Student Development
attendance at events and workshops events and workshops by 20%
Executive Director
4.9 Work with Green Coalition to offer writing and Increased learning opportunities and community
Administrative Winter 2010/2011
environmental issue workshops partnerships
Assistant
Establish resources, links and programs for
4.10 Development of essential skills program students
Executive Director Ongoing 2010

- 12 - Prepared by Darlene Brown May 2010

 THE LEARNING EXCHANGE
TLE Detailed Action Plan 2010/2011

STRATEGIC DIRECTION GOALS

4. FOSTERING STUDENTS’ GROWTH • Aid in the development of our students’ autonomy
• Instil a commitment to life-long learning in our students
• Provide students with the necessary tools and skills to function
successfully in everyday life

Essential Skills
Main initiative and Actions Expected Results Responsible Timeline
4.11 Act upon research results of new programs Knowledge of essential skills resources/programs
Executive Director
September 2010 to
and resources re: essential skills for students December 2010
4.12 Develop workshops for students re: Development of essential skills training workshops Executive Director
December 2010
essential skills training Define literacy programs that we can implement Trainer
4.13 Implement new programs/essential New programs established for students Executive Director By January 2011
skills/resources
4.14 Present learning opportunities to provide Increase learning opportunities by 20% By 2011
students with essential skills

ICT Training
Main initiative and Actions Expected Results Responsible Timeline
4.15 Use ICT training to increase the success
rate of adult literacy students Students’ competency level increased (real life
Executive Director Ongoing 2010/2011
• Computer training for tutors (following Basic application of ICTs)
Training) to tutor students on ICT use
Executive Director
4.16 Promote use of computers and related Computers and ICT equipment at Resource Center
Administrative Ongoing 2010 - 2011
equipment used by students
Assistant
Executive Director
4.17 Implement learning opportunities for January 2010 to June
Increase access and use of ICTs Administrative
students re: ICT use 2010
Assistant
4.18 Continue to develop, update and promote Partnership with RECIT Executive Director Ongoing 2010 - 2011
the Learning Links’ website RECIT
Increase relevancy of links
• Create promo bookmark/postcard for
Learning Links (i.e. include address how to Organize Learning Links for ease of use
get to it, short description, instructions)
Learning Links used by students across the

- 13 - Prepared by Darlene Brown May 2010

 THE LEARNING EXCHANGE
TLE Detailed Action Plan 2010/2011

ICT Training
province
• Workshop proposals at QAAL, QPAT, etc.
Promotional material developed

- 14 - Prepared by Darlene Brown May 2010