Harry L.

Tofpi (Tommy)
1313 E. 25 TERR, Lawrence, KS 66046, 785-727-3725, t_hawk_tofpi@yahoo.com
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Objective An interesting position with a growing company utilizing my skills and experience.

Experience Customer Service Rep

10-08 to 5-10
AMARR Garage Doors, LAWRENCE, KS
 Provide knowledgeable responses to telephone inquiries about door orders. Use a Windows-
based PC to retrieve customer information, the status of a purchase order, and to make changes on
customer purchase orders. Order entry. Assumed other duties as assigned by supervisor.

Image Tech
5-07 to 9-08
Scanning America, LAWRENCE, KS
 Document conversion, scanning, indexing images, document destruction. Pick up and storage or
on-site service.

Dispatcher/Customer Service
8-05 to 7-06
Blue Sky Satellite, LAWRENCE, KS
 Confirmed appointments for technicians to install and troubleshoot satellite dishes for Dish
Network. Made sure technicians jobs were closed out and on time for next appointment.

Assistant Mngr. / Customer Service

10-04 to 8-05
U. S. Cleaners, LAWRENCE, KS
 Received, separated, tagged, assembled and bagged customer garments for dry cleaning and
launder. Trained new employees, maintained and updated company information as needed.
Handled customer complaints in a courteous and professional manner.

Information Specialist II
1.2000 to 5-01
NCS Pearson, LAWRENCE, KS
 Provided a knowledgeable response to telephone inquiries in a courteous and professional
manner regarding Federal Pell Grant questions. Assisted in monitoring and analyzing quality of all
department work and recommended action for improvement. Maintained up-to-date knowledge of
Federal regulations and policies as they apply to the US Department of Education’s Debt Collection
Service. Assisted in the training of new employees.

Education Haskell Indian Nations University, Lawrence, KS

2004 to present
 Currently working on Bachelors in Business Management
2003
COMPUTER INFO SYSTEMS, AA

Summary Microsoft office 2007, Windows, Accounting Principles, Customer Service Skills

References References are available on request.