Resume

Pankaj Kumar Gupta

Mobile: 09718621883
Address: House no:-51 room no.12,chakarpur Gurgaon.
Email: Pankaj_21gupta@yahoo.co.in

Job objective

To achieve excellence in my professional field by using right blend of my abilities

and skills and seeking a challenging position with progressive company in the
field of ITES or IT support, which could utilize the inherent talent of
Incumbent to the maximum.

Technical skills

Trouble shooting and installation of windows 98,xp,vista,windows7.

Configuration and troubleshooting of outlook express,MS outlook and windows mail, also
friendly with lotus notes.
Installation and troubleshooting of printers, scanners and other internal and external devices
of the computer.
Troubleshooting internet issues,managing wired and wireless networks.
Awareness of DHCP ,DNS,VPN,RAS,Exchange server 2003 ,Domain
controller,implementing group policies.
Experience

1
Company Name : Progressive infovision
Duration : Dec 2006 to Dec 2007
Designation : Residence engineer.

Responsibilities:- Handling users queries, resolving day to day tickets ,handling

issues related to MS Outlook, Outlook express, Lotus notes client, managing user
accounts, Active directory, printers, performing day to day backup, updating
antivirus, coordinating with third party vendors etc.

2
Company Name :iYogi Technical support
Duration : March 2008 to feb 2010
Designation : Technical associate

Responsibilities:- Providing remote and chat support to US,UK,Canada,and

Australian customers ,handling their all queries related to desktop laptop, handling
printer related queries, summarizing the steps performed during troubleshooting,and
emailing to the customer.
3
Company name :Connexxions india
Duration: March 2010 to till date

Responsibilities:- Providing remote support to Delhi/NCR clients. Visiting onsite to customer

within premises and providing them resolution of the issue, acquiring online customers throughout
the world.

Academic Credentials

Graduation Bsc IT from SMU in 2010

12th M.P. Board in 2005
10th M.P. Board in 2003

Professional Qualification
MCDST(Microsoft certified desktop support technician)
MCSE and A+ trained

Personal Dossier

Date of Birth : 4th of may 1988

Gender : Male
Nationality : Indian
Fathers Name : Mr. B.M. Gupta
Linguistic Abilities : English & Hindi.
Strengths : Quick Learner
Hobbies : Listening to music & Playing chess

Date:-
Place:- Pankaj Kumar gupta