Kayla Marie Lane

2827 Tecoma Drive

Knoxville, Tn 37917
Cell: 865-254-3419
Home: 865-254-3445
Email: lilmamafrost@msn.com

Education
Central High School

5321 Jacksboro Pike

Knoxville, TN 37918

865-689-1400

GED issued September 11, 2006

Employment History
CVS Pharmacy
4406 Western Avenue

Knoxville, TN 37921

865-525-4533

Lead Technician: Telitha Howell

Position: Pharmacy Service Associate - $7.50 / hour

Dates: October 2008 - January 2010

Responsibilities:

- filled prescriptions

- drive - thru

- front register

- courtesy calls

- insurance

- trained for a pharmacy technician

Reason for leaving: I was supposed to be certified as a pharmacy

technician after 6 months of working there. I worked there 13 months and
still did not get certified. The certification was mandatory for your first pay
raise, and they were not training me.

GC Services
4454 North Broadway

Knoxville, TN 37917

865-219-4800

Team Leader: Joe

Position: Account Representative - $7.00 / hour

Dates: May 2008 - October 2008

Responsibilities:

- inbound and outbound calls

- collection attempts for outbound dialing

- customer service for inbound calls

- processed payments by phone , set extensions , and due date

changes

- basic skip tracing on past due accounts

Reason for leaving: I was offered a job in Pharmacy, which I thought would
be a better outcome in healthcare. Also, incentive pay was dropped out so i
went from $10.00 / hour down to $7.00 / hour

Krystal
5219 Clinton Highway
Knoxville, TN 37912

865-687-3150

General Manager: Anthony Armani

Position: Crew - $7.50 / hour

Dates: October 2007 - February 2008

Responsibilities:

-drive-thru

-front register

-food production
-stock

-picked up training where I left off for a master cashier

Reason for leaving: Management swap, could not get certified under new
management as a master cashier

Krystal
5219 Clinton Highway
Knoxville, TN 37912

865-687-3150

General Manager: Danny Rogers

Position: Crew - $6.30 / hour

Dates: September 2006 - June 2007

Responsibilities:

-drive-thru

-front register

-food production
-stock

-Started Training for a master cashier

Reason for leaving: I was pregnant. I could not perform some of my job
duties, so I left until after I had my baby.

Certificates
National career readiness certificate
NAME: Kayla Marie Lane

CERTIFICATE LEVEL: Silver

CERTIFICATE ID: 5N7HFRT3584J

ISSUE DATE: Jun 1, 2010

Expiration Date: May 26, 2015

You may verify at http://www.act.org/certificate/verify.html