ORGANIZATIONAL BEHAVIOR

13TH EDITION

STEPHEN P. ROBBINS I TIMOTHY A. JUDGE I SEEMA SANGHI

Iffat Sabir Chaudhry, PhD. Scholar, Lecturer

Presented by:
Management Sciences Dept, Preston University, Islamabad
Ch 1: What is Organizational Behavior?

1. Review of Management (What managers do)

2. Organizational Behavior
3. Contributing Disciplines to OB
4. Challenges and Opportunities for OB
5. Developing an OB Model
1. Review of Management

1.1 Management Functions

a. Planning
b. Organizing
c. Leading
d. Controlling

1.2 Management Roles

a. Interpersonal Roles
b. Informational Roles
c. Decisional Roles
1. Review of Management

1.3 Management Skills

a. Technical Skills
b. Human Skills
c. Conceptual Skills

1.4 Managerial Activities

a. Traditional Management
b. Communication
c. Human Resource Management
d. Networking
2. Organizational Behavior

2.1 Simple Definition: OB is the study of actions and attitudes

of people within organizations.

2.2 Proper Definition: OB is a field of study that investigates

the impact that individuals, groups and structure have on
behavior within organizations, for the purpose of applying
such knowledge toward improving an organization’s
effectiveness.
2. Organizational Behavior

2.3 OB as Intuition: Intuition means a feeling that may or may not

represent correct observation, and is not supported by research.
Prior to its scientific development, OB was based on intuition. Thus,
it was not perfect.
Intuitive views are not necessarily incorrect but they do not
represent effective understanding of behavior.

2.4 OB as Systematic Study: OB taken as a scientific discipline of

systematic study means evaluating relationships, attempting to find
causes and effects, and drawing conclusions based on scientific
evidence.
This involves gathering data under controlled conditions, and
measuring and interpreting in a rigorous manner.
3. Contributing Fields to OB

a. Psychology
b. Sociology
c. Social Psychology
d. Anthropology

(Refer to Handout HO-1)

 OB and Other Discipline
Behavioral Unit of Output
Contribution Analysis
Science

Learning
Motivation
Personality
Emotions
Perception
Training
Psychology Leadership effectiveness
Job satisfaction
Individual decision making
Performance appraisal
Attitude measurement
Employee selection
Work design
Work Stress
Individual

Group dynamics
Work teams
Communication
Power
Conflict
Intergroup behavior
Sociology Study of
Group Organizational
behavior
Formal Organization theory
Organizational technology
Organization change
Organizational culture

Behavioral change
Attitude change
Social psychology Communication
Group processes
Group decision making

Comparative values Organization

Comparative attitudes System
Cross-cultural analysis
Anthropology

Organizational culture
Organizational environment

HO-I
4. Challenges & Opportunities for OB

4.1 Responding to Globalization

4.2 Managing Workforce Diversity
4.3 Changing Demographics
4.4 Improving Quality and Productivity
4.5 Improving Customer Service
4.6 Improving People Skills
4. Challenges & Opportunities for OB

4.7 Stimulating Innovation and Change

4.8 Coping with Temporariness
4.9 Working in Networked Organizations
4.10 Helping Employees Balance Work/Life Conflicts
4.11 Creating a Positive Work Environment
4.12 Improving Ethical Behavior
5. Developing an OB Model

 A Model is an abstraction of reality.

 It is a simplified version of a real-world phenomenon.
 A Model is usually built by establishing relationships between
dependent variables and independent variables.
 A Model may be expressed in many forms such as diagrams,
geometric graphs, and mathematical equations.
 Dependent variables are the factors that need to be explained and
predicted. For example: productivity, absenteeism etc.
 Independent variables are the factors that affect and influence
dependent variables. For example: ability, attitude, personality etc.
5.1 Basic OB Model: Stage 1
 The Basic OB Model is developed in two stages.
 The stage 1 consists of a framework for developing the complete
model.
 This framework is composed of three levels: Individual Level,
leading to Group Level, then leading to Organizational Systems
Level.
ORGANIZATIONAL SYSTEM
LEVEL

GROUP LEVEL

INDIVIDUAL LEVEL (Refer to Exhibit 1-6 or Handout HO-2)

5.2 Basic OB Model: Stage 2

 The Basic OB Model Stage 2 is an elaboration of Stage 1 and includes

independent and dependent variables.

Dependent Variables: Independent Variables:

a. Productivity a. Individual level variables
b. Absenteeism
b. Group level variables
c. Turnover
d. Deviant Workplace Behavior c. Organization Systems level
e. Organizational citizenship Behavior variables
f. Job satisfaction
5.2 Basic OB Model: Stage 2

 The Basic OB Model is a Contingency Model. That is, it involves

several contingency variables.
 The Model explains and predicts the dependent variables (output) as a
result of the impact of independent variables (inputs).
 The three level analysis leading to a set of five dependent variables is
the simplified form of the OB process.
 The Basic OB Model appears to be complex, yet it is a much
simplified from of the actual behavioral process.
 In this contingency model, a large number of contingency variables
are involved that make the process even more complex.
 The impact of contingency variables requires systematic individual
analysis.
(Refer to Exhibit 1-7 or Handout HO-3)
 Productivity

Absenteeism
Basic OB Model, Stage II
Turnover

Human Input
Deviant Workplace
behavior

Satisfaction

Citizenship

Human resource
Policies &
Practices Organization
System Level
Organization Work Design
Organizational Structure & &
Cultural Design Technology

Group Decision Leadership &

Making Trust
Group Level

Change & Group Structure Work

Stress Communication Teams

Power &
Conflict Politics

Biographical

Individual Level
Characteristic

Personality &
Emotions Perception

Values & Individual

Attitudes Motivation Decision Making

Individual
Human Input Ability Learning
HO-III
Assignment-1

Q 1. Define and explain Organization behavior ?

Q 2. Give five definitions of OB from other sources
with proper references?
Q 3. Write a note on OB model stage –II.

Submission Deadline: Next Class

Submit in Handwritten or Printed Form
 Thank You
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