Professional Documents
Culture Documents
Facilitation Skills
Facilitation Skills
What is a facilitator?
• Literally means: ‘making things easy’
• A person who helps a group or team to:
• achieve results in interactive events
• by using a range of skills and methods
• to bring the best out in people as they
work together
• focuses on the process of how
What a facilitator is NOT
• participant in the team
• team leader
• team organiser/administrator,
• negotiator on the team’s behalf,
• servant who simply does the
bidding of the team
• expert trainer
Role: Conductor
Role: Impartial Helper
• belonging to no
political coalition
within an
organisation
• being seen as
having no stake in
the outcomes
Facilitator’s Role: Overview
• cope with • be understandable
uncertainty • mobilise energy
• use power of
• surface difficult
credibility to help
address issues issues and help
• be calm in times of others to do so
emotion • take themselves less
• support and counsel seriously
others • empathise
Group
processes:intervening
• model appropriate behaviour
• ensure involvement
• enable understanding
• keep a task-related focus
• push for action outcomes
• manage time
• ensure that a record is
created
Interpersonal Skills/Basic
Facilitation Skills
language &
communication
listening using
feedback
Use O P E N to probe:
“Who, why, what, when, how?”
Co-operation
Results