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User Guide: MU0000000 - em - ENG - V09A3.book Page A Wednesday, August 19, 2009 5:06 PM
User Guide: MU0000000 - em - ENG - V09A3.book Page A Wednesday, August 19, 2009 5:06 PM
User Guide
EM001
MU0000000_eM_ENG_V09A3.book Page b Wednesday, August 19, 2009 5:06 PM
Copyright © 2009.
All Rights Reserved.
Warnings
• Do not use this product near water.
• Do not place this product on an unstable cart, stand or table. If the product
falls, it could be seriously damaged.
• Slots and openings are provided for ventilation to ensure reliable operation
of the product and to protect it from overheating. These openings must not
be blocked or covered. The openings should never be blocked by placing the
product on a bed, sofa, rug or other similar surface. This product should
never be placed near or over a radiator or heat register, or in a built-in
installation unless proper ventilation is provided.
• Never push objects of any kind into this product through cabinet slots as they
may touch dangerous voltage points or short-out parts that could result in a
fire or electric shock. Never spill liquid of any kind onto or into the product.
• To avoid damage of internal components and to prevent battery leakage, do
not place the product on a vibrating surface.
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Safe listening
Follow these instructions, suggested by hearing experts,to protect your hearing.
• Gradually increase the volume until you can hear it clearly and comfortably
and without distortion.
• After setting the volume level, do not increase it afteryour ears adjust.
• Limit the amount of time listening to music at high volume.
• Avoid turning up the volume to block out noisy surroundings.
• Turn the volume down if you can’t hear people speaking near you.
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• Use the product only with the supplied power supply cord set. If you need to
replace the power cord set, make sure that the new power cord meets the
following requirements: detachable type, UL listed/CSA certified, type SPT-2,
rated 7 A 125 V minimum, VDE approved or its equivalent, 4.6 meters (15
feet) maximum length.
Product servicing
Do not attempt to service this product yourself, as opening or removing covers
may expose you to dangerous voltage points or other risks. Refer all servicing to
qualified service personnel.
Unplug this product from the wall outlet and refer servicing to qualified service
personnel when:
• the power cord or plug is damaged, cut or frayed
• liquid was spilled into the product
• the product was exposed to rain or water
• the product has been dropped or the case has been damaged
• the product exhibits a distinct change in performance, indicating a need for
service
• the product does not operate normally after following the operating
instructions
Note: Adjust only those controls that are covered by the operating
instructions, since improper adjustment of other controls may result
in damage and will often require extensive work by a qualified
technician to restore the product to normal condition.
Disposal instructions
Do not throw this electronic device into the trash when discarding.
To minimize pollution and ensure utmost protection of the global environment,
please recycle. For more information on the Waste from Electrical and Electronics
Equipment (WEEE) regulations, visit
http://www.acer-group.com/public/Sustainability/sustainability01.htm.
http://www.acer-group.com/public/Sustainability/sustainability04.htm.
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Mercury advisory
For projectors or electronic products containing an LCD/CRT monitor or display:
Lamp(s) inside this product contain mercury and must be recycled or disposed of
according to local, state or federal laws. For more information, contact the
Electronic Industries Alliance at www.eiae.org. For lamp-specific disposal
information, check www.lamprecycle.org.
ENERGY STAR
Gateway's ENERGY STAR qualified products save your
money by reducing energy cost and protecting the
environment without sacrificing features or performance.
Gateway is proud to offer our customers products with the
ENERGY STAR mark.
What is ENERGY STAR?
Products that are ENERGY STAR qualified use less energy
and prevent greenhouse gas emissions by meeting strict energy efficiency
guidelines set by the U.S. Environmental Protection Agency. Gateway is
committed to offer products and services worldwide that help customers save
money, conserve energy and improve the quality of our environment. The more
energy we can save through higher energy efficiency, the more we reduce
greenhouse gases and the risks of climate change. More information refers to
http://www.energystar.gov or http://www.energystar.gov/powermangement.
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Contents
Chapter 1: Checking Out Your Computer . . . 1
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Product Registration . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Chapter 3: Troubleshooting . . . . . . . . . . . . . 25
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
CD or DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . 27
DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
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Contents
Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . 29
File management . . . . . . . . . . . . . . . . . . . . . . . . . 29
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Memory card reader . . . . . . . . . . . . . . . . . . . . . . 34
Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . . 34
Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Optical disc drives . . . . . . . . . . . . . . . . . . . . . . . . . 39
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Recovering your system . . . . . . . . . . . . . . . . . . . . . . . 44
Creating recovery discs . . . . . . . . . . . . . . . . . . . . 45
Recovering pre-installed software and drivers . 46
Returning your system to its factory condition . 47
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Before calling Customer Care . . . . . . . . . . . . . . . 49
Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
viii
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Chapter 1
Checking Out Your
Computer
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Product Registration
When using your computer for the first time,
it is recommended that you immediately
register it. This will give you access to some
useful benefits, such as:
• Faster service from our trained
representatives
• Membership in the eMachines
community: receive promotions and
participate in customer surveys
• The latest news from eMachines
Hurry and register, as other advantages await
you!
How to Register
During the initial startup of your notebook or
desktop, a window will invite you to register.
Please fill in the mandatory fields and click
Next. The second window you'll see contains
optional fields that will help us to provide you
with a more personable customer service
experience.
Another Option
Another way to register your eMachines
product is to visit our website at
http://registration.emachines.com. Choose
your country and follow the simple
instructions.
After we receive your product registration, you
will be sent a confirmation email with
important data that you should keep in a safe
place.
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Front
Component Icon Description
DVD/CD drive Use this drive to listen to audio CDs,
install games and programs, watch
DVDs, and store large files onto
recordable discs (depending on drive
type). This drive may be a CD, recordable
CD, DVD, recordable DVD, Blu-ray, or
HD DVD drive.
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Back
Important
Your computer’s hardware options and port locations may
vary from this illustration.
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6
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Chapter 2
Setting Up and
Getting Started
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Preparing power
connections
Protecting from power source problems
Warning
High voltages can enter your computer through both the
power cord and the modem connection. Protect your computer by
using a surge protector. If you have a telephone modem, use a surge
protector that has a modem jack. If you have a cable modem, use
a surge protector that has an antenna/cable TV jack. During an
electrical storm, unplug both the surge protector and the modem.
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Connecting to a
broadband modem or
network
Important
Your computer may be equipped with a built-in Ethernet
(network) jack. For information about setting up a wired or wireless
Ethernet network.
Connecting a dial-up
modem
Warning
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.
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Downloading files
Caution
To protect your computer against viruses, make sure that you
scan the files you download.
Help
For more information about downloading files, click
Start, then click Help and Support. Type downloading files in the
Search Help box, then click ENTER
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Ethernet networking
Wired Ethernet networking
An wired Ethernet network consists of two or more
computers connected together through an Ethernet
cable. This connection type is commonly used in offices
around the world and can be used to build computer
networks in the home.
Using a router
The most common way to set up a wired Ethernet
network is Dynamic Host Control Protocol (DHCP)
using a router. A DHCP network configuration uses a
router to automatically assign IP addresses to each
computer or network device. For information on
setting up a router, see the router’s documentation.
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Cable/DSL
modem
Router
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Router
WAN port
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Sharing resources
With a network, you can share your Internet
connection, drives, and printers.
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Click Share.
- OR -
If Share is grayed out, click Advanced Sharing to set
sharing for this drive or folder.
4 Click OK, then click Close.
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24
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Chapter 3
Troubleshooting
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Chapter 3: Troubleshooting
First steps
If you have problems with your computer, try
these things first:
• Make sure that the power cord is
connected to your computer and an
AC outlet and that the AC outlet is
supplying power.
• If you use a power strip or surge
protector, make sure that it is turned on.
• If a peripheral device (such as a keyboard
or mouse) does not work, make sure that
all connections are secure.
• Make sure that your hard drive is not full.
• If an error message appears on the
screen, write down the exact message.
The message may help Customer Care in
diagnosing and fixing the problem.
• If you added or removed peripheral
devices, review the installation
procedures you performed and make
sure that you followed each instruction.
• If an error occurs in a program, see the
program’s printed documentation or the
online help.
Help
For more information about troubleshooting, click Start,
then click Help and Support. Type troubleshooting in the Search
box, then press ENTER.
Troubleshooting
Troubleshooting topics are listed in
alphabetical order.
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Add-in cards
The computer does not recognize an add-in
card
• Shut down and restart your computer.
• Make sure that you have installed the
required software. For more information,
see the documentation that came with
your add-in card.
Audio
See “Sound” on page 43.
CD or DVD drives
See “Optical disc drives” on page 39.
DVD drives
• See “CD or DVD drives” on page 27.
Ethernet
You cannot see the other computers on your
network
• Make sure that your Ethernet cable is
plugged into the Ethernet jack on your
computer. Make sure that the other end
is plugged into a router.
• Make sure that all computers are
plugged into a powered electrical outlet
and turned on.
• Make sure that the router is plugged into
a powered electrical outlet and turned
on. Most routers have lights that indicate
they are working. For more information,
see the documentation that came with
your router.
• Make sure that all computers on your
network have the same workgroup
name.
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Chapter 3: Troubleshooting
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Expansion cards
The computer does not recognize an
expansion card
• Shut down and restart your computer.
• Make sure that you have installed the
required software. For more information,
see the documentation that came with
your expansion card.
File management
Help
For more information about restoring deleted files, click Start,
then click Help and Support. Type System Restore in the Search box, then
press ENTER.
Hard drive
You see an “Insufficient disk space” error
message
• Delete unnecessary files from the hard
drive using Disk Cleanup.
Help
For more information about file management, click
Start, then click Help and Support. Type file management in the
Search box, then press ENTER.
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Chapter 3: Troubleshooting
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Internet
See also “Modem (dial-up)” on page 34.
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Chapter 3: Troubleshooting
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Keyboard
The keyboard does not work
• Make sure that the keyboard cable is
plugged in correctly. For more
information, see the poster that came
with your computer.
• Remove all extension cables and switch
boxes.
• Clean the keyboard by using an aerosol
can of air with a narrow, straw-like
extension to remove dust and lint
trapped under the keys.
• Try a keyboard that you know works to
make sure that the keyboard port works.
• Reinstall the keyboard device driver.
A keyboard character keeps repeating or you
see a “keyboard stuck” or “key failure” error
message
• Make sure that nothing is resting on the
keyboard.
• Make sure that a key is not stuck. Press
each key to loosen a key that might be
stuck, then restart your computer.
Memory
Help
For more information about troubleshooting memory errors,
click Start, then click Help and Support. Type memory error in the Search
box, then press ENTER.
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Chapter 3: Troubleshooting
Modem (dial-up)
See also “Internet” on page 31.
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Help
For more information about dialing properties, click
Start, then click Help and Support. Type dialing in the Search box,
then press ENTER.
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Chapter 3: Troubleshooting
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Monitor
The screen resolution is not correct
• Change the screen resolution from the
Display Settings dialog box.
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Chapter 3: Troubleshooting
Mouse
The mouse does not work
• Make sure that the mouse cable is
plugged in correctly.
• Shut down and restart your computer.
• Remove all extension cables and switch
boxes.
• Try a mouse you know is working to
make sure that the mouse port works.
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Networks
You cannot connect to your company network
Every network is unique. Contact your
company computer department or network
administrator for help. For more information
about setting up a network in your home.
Help
For more information about network troubleshooting, click
Start, then click Help and Support. Type network troubleshooting in the
Search box, then press ENTER.
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Chapter 3: Troubleshooting
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Passwords
Your computer does not accept your password
• Make sure that CAPS LOCK is turned off,
then retype the password.
Power
Your computer will not turn on
• Make sure that the power cord is
connected to an AC power source and to
your computer, and that your computer
is turned on.
• If your computer is plugged into a surge
protector, make sure that the surge
protector is connected securely to an
electrical outlet, turned on, and working
correctly. To test the outlet, plug a
working device, such as a lamp, into the
outlet and turn it on.
• Make sure that the power cord is free
from cuts or damage. Replace any
damaged cables.
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Chapter 3: Troubleshooting
Printer
The printer will not turn on
• Make sure that the printer is online.
Many printers have an online/offline
button that you may need to press.
• Make sure that the power cable is
plugged into an AC power source.
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Help
For more information about printer troubleshooting, click
Start, then click Help and Support. Type printer troubleshooter in the
Search box, then press ENTER.
Sound
You are not getting sound from the speakers
• Make sure that the speakers are turned
on.
• Make sure that the volume controls are
turned up.
• Make sure that mute controls are turned
off.
• If you are using external speakers, see the
speaker setup poster to check your
speaker connections.
• Make sure that the universal jacks are
configured correctly.
Help
For more information about sound troubleshooting, click Start,
then click Help and Support. Type sound troubleshooter in the Search box,
then press ENTER.
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Chapter 3: Troubleshooting
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Chapter 3: Troubleshooting
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Caution
Continuing the process will erase all files on your hard
drive.
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Chapter 3: Troubleshooting
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Telephone support
Before calling Customer Care
If you have a technical problem with your
computer, follow these recommendations
before contacting Customer Care:
• Make sure that your computer is
connected correctly to a grounded
AC power outlet that is supplying power.
If you use a surge protector, make sure
that it is turned on.
• If a peripheral device, such as a keyboard
or mouse, does not appear to work, make
sure that all cables are plugged in
securely.
• If you have recently installed hardware or
software, make sure that you have
installed it according to the instructions
provided with it. If you did not purchase
the hardware or software from
eMachines, see the manufacturer’s
documentation and technical support
resources.
• If you have “how to” questions about
using a program, see:
• Online Help
• Printed documentation
• The Microsoft Windows
documentation
• The software publisher’s Web site
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Chapter 3: Troubleshooting
Self-help
If you have how-to questions about using your
eMachines-supplied hardware or software, see
the following resources:
• The printed or online documentation
that came with your hardware or
software. In many cases, additional
product information and online
documentation for eMachines-supplied
hardware can be found in our Web site’s
Documentation Library.
• The software publisher’s Web site.
Help
For more how-to information about Windows, click Start, then
click Help and Support. Type practice in the Search box, then
press ENTER.
50
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Appendix A
Regulations and safety
notices
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Important tips
• Do not expose the computer to direct sunlight. Do not place it near
sources of heat, such as a radiator.
• Do not expose the computer to temperatures below 0oC (32oF), or
above 50oC (122oF).
• Do not subject the computer to magnetic fields.
• Do not expose the computer to rain or moisture.
• Do not spill liquid on the computer.
• Do not subject the computer to heavy shock or vibration.
• Do not expose the computer to dust and dirt.
• Never place the system on uneven surfaces.
• Do not step on the power cord or place heavy objects on top of it.
Carefully route the power cord and any cables away from personal
traffic.
• When unplugging the power cord, do not pull on the cord itself but
pull on the plug.
• The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extension
cord. Also, the total current rating of all equipment plugged into a
single wall outlet should not exceed the fuse rating.
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Caution
Changes or modifications not expressly approved by the manufacturer could void
the user's authority, which is granted by the Federal Communications Commission,
to operate this computer.
Operation conditions
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
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device. In order to operate within the limits for compliance with Telecom's
specifications, the associated equipment shall be set to ensure that automatic
calls to different numbers are spaced such that there is not less than 5
seconds between the end of one call attempt and the beginning
of another.
5 This equipment shall not be set up to make automatic calls to Telecom's 111
Emergency Service.
6 This device is equipped with pulse dialing while the Telecom standard is
DTMF tone dialing. There is no guarantee that Telecom lines will always
continue to support pulse dialing.
7 Use of pulse dialing, when this equipment is connected to the same line as
other equipment, may give rise to bell tinkle or noise and may also cause a
false answer condition. Should such problems occur, the user should NOT
contact the telecom Fault Service.
8 This equipment may not provide for the effective hand-over of a call to
another device connected to the same line.
9 Under power failure conditions this appliance may not operate. Please ensure
that a separate telephone, not dependent on local power, is available for
emergency use.
General
This product complies with the radio frequency and safety standards of any
country or region in which it has been approved for wireless use. Depending on
configurations, this product may or may not contain wireless radio devices (such as
wireless LAN and/or Bluetooth modules). Below information is for products with
such devices.
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Acer Incorporated
8F, 88, Sec. 1, Hsin Tai Wu Rd., Hsichih
Taipei Hsien 221, Taiwan
Declaration of Conformity
We,
Acer Incorporated
8F, 88, Sec. 1, Hsin Tai Wu Rd., Hsichih, Taipei Hsien 221, Taiwan
Contact Person: Mr. Easy Lai, e-mail:easy_lai@acer.com.tw
And,
Acer Europe SA
Via Cantonale, Centro Galleria 2 6928 Manno Switzerland
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The standards listed below are applied to the product if built with WLAN module
or wireless keyboard and mouse.
Jul.9. 2009
Easy Lai, Manager Date
Regulation Center, Acer Inc.
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V09A4