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  • CMS-UserId Creation SOP

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    shyamgade
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    This document provides steps to add an ACD login ID in Avaya CMS Supervisor and create a CMS Supervisor ID in CMS. The steps include logging into CMS Supervisor, selecting the appropriate ACD, and adding login details including username and ACD ID. To create a CMS Supervisor ID, the steps are to go to user permissions, select the ACD, fill in user details, assign privileges, and give access to splits/skills or VDNs. The document also describes how to delete a CMS Supervisor ID or ACD login ID.

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    This document provides steps to add an ACD login ID in Avaya CMS Supervisor and create a CMS Supervisor ID in CMS. The steps include logging into CMS Supervisor, selecting the appropriate ACD, and adding login details including username and ACD ID. To create a CMS Supervisor ID, the steps are to go to user permissions, select the ACD, fill in user details, assign privileges, and give access to splits/skills or VDNs. The document also describes how to delete a CMS Supervisor ID or ACD login ID.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
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    Download as doc, pdf, or txt
    15 views8 pages

    CMS-UserId Creation SOP

    Uploaded by

    shyamgade
    This document provides steps to add an ACD login ID in Avaya CMS Supervisor and create a CMS Supervisor ID in CMS. The steps include logging into CMS Supervisor, selecting the appropriate ACD, and adding login details including username and ACD ID. To create a CMS Supervisor ID, the steps are to go to user permissions, select the ACD, fill in user details, assign privileges, and give access to splits/skills or VDNs. The document also describes how to delete a CMS Supervisor ID or ACD login ID.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
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    Download as doc, pdf, or txt
    of 8

    To Add ACD Login ID in Avaya CMS supervisor.

    To add the ACD Login-ID created on ASA on to the respective site’s CMS supervisor
    system, we need to follow the following steps.

    1).Login to the Avaya CMS supervisor and go to the following Menu.

    Go to menu commands  Dictionary it will open the following window.

    In the above we need select the ACD (Hyderabad, Chandigarh, and Pune) in the drop
    box ACD: to add the ACD IDs respectively and choose the Login-Identifications
    option as below mentioned from Operations Drop box.
    Choose the below Login-Identification Option and press ok button.

    After entering Ok it will open the window with two text boxes containing fields’
    username and ACD Id.
    We need to enter the details as shown below.

    Here the Login Id is actual ACD Login-ID of the CCE. And the Agent Name is
    H/P/C followed by the employee ID (depends on the site). And press add button (i.e.
    +button).

    To get the Id that has been created, we need enter the Login-Id in the text field and
    press find-one button.
    Creating CMS Supervisor ID in CMS

    1) To create CMS Supervisor User-IDs in CMS, go to user-permissions and USER-


    DATA and select the ACD you want to create in and click on OK.

    2) Fill in all the details as mentioned below in the screen shot, details like User-ID
    (eg: for Hyderabad it will be Hand employee ID) and username…etc.
    Select the ACD Login as mentioned below.
    Please find the below screen shot after filling all the details…

    If you need to assign any privileges go to feature-access and click on OK button.


     Select any privilege that need to assign from the below list and then click
    on Modify button.

     If you want give access to any split/skill report ,go to user-permissions and
    split/skill access and then click on OK it will open the below window
    there after giving the User-ID mentioned the splits/skills that you want to
    assign and check any of the boxes Read, write, depends on the
    requirement.
    To give VDN access same as split/skill select VDN access in the list and assign the
    required VDNs in that.

    To Delete the CMS Supervisor ID from the CMS, Go to Tools  User-permissions


     User-Data  and give the user-id to delete as below.
    To delete the Agent-ID from the dictionary CMS go to dictionary  login-
    identifications  and give the ACD-ID as mentioned below and click on delete.

    Prepared By

    Srinivas M

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