MODULE-I (TO BE USED BY CUSTOMER):-

Customer can use this module and file their e-ticket TDR claim for the refund
eligibility on the below mention reasons.

The link is available in www.irctc.co.in – My Transaction – File TDR

ELIGIBILITY OF TDR:-

1 Train Cancelled By Railways

2 Train running Late by More than Three hours

3 Difference of Fare in case proper coach not attached

4 AC Failure – Original TTE certificate is required

5 Travelled without proper ID proof – Original EFT is required

6 Wrongly charged by TTE – Original EFT is required

7 Party partially travelled Claim (except Rajdhani/Shatabadi/Jan Shatabadi

Exp) – TTE Original certificate is required

8. Passenger Not travelled – Ticket type in General

NON ELIGIBILITY OF TDR:-

1 Other than Railway Fault

2 Confirmed Tatkal ticket if passenger Not travelled

3 If cases not received within 30 days from Date of Journey.

4 Partially travelled Claim (Short of booked destination) in

Rajdhani/Shatabadi/Jan Shatabadi Exp .

To Be Used By Customer
In Case of i-ticket online refund request is not permitted.

Instruction for geting refund on i-tickets are:-

• Surrender the I-Ticket with the Station Master and obtain a Ticket Deposit
Receipt (TDR).
• Send claim for refund to the following address attaching the original TDR to:
General Manager (Operations),
Indian Railway Catering & Tourism, Corporation Ltd.,
2nd Floor, STC Building,
1, Tolstoy Marg, New Delhi - 110 001.

• Since it is mandatory for i-ticket holder to deposit original ticket with

Railway. To bring this information in the system, IRCTC Corporate
Office/Zonal office will have to bring this information received from customer
in the system.
• IRCTC will process with Railway Administration and refund granted by the
Railway shall be credited to account of the customer
•
I-Ticket Specimen Copy:-

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TDR Specimen Copy:-

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USER PRIVILEGE:-

Customer can file their TDR refund claim Online

View the current status of TDR

WORKING PROCEDURE:-
How to File TDR :-

SPECIMEN SCREENSHOT USED FOR “MICROSOFT INTERNET EXPLORER”

File TDR Flow :

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After this TDR Filing, the case will be transferred electronically to
the Module-II used by IRCTC Corporate Office TDR Filter and
Module-III used GGM Admin filter

Customer can also view their current TDR/TDR Refund status

HOW TO VIEW THE TDR STATUS:-

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