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    Module-V (To Be Used by Customer Care Staff) : User Privilege

    Uploaded by

    hemanjali
    This document provides instructions for customer care staff to access a module to view TDR and refund statuses. The 3 step summary is: Customer care staff can access the module by opening Internet Explorer, entering the URL and login credentials provided. They can then enter a PNR number to view details of TDRs, special refunds, local refunds, and CCM refunds including processed refund amounts. This allows staff to reply to customer inquiries about TDR refund statuses.

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    Module-V (To Be Used by Customer Care Staff) : User Privilege

    Uploaded by

    hemanjali
    19 views5 pages
    This document provides instructions for customer care staff to access a module to view TDR and refund statuses. The 3 step summary is: Customer care staff can access the module by opening Internet Explorer, entering the URL and login credentials provided. They can then enter a PNR number to view details of TDRs, special refunds, local refunds, and CCM refunds including processed refund amounts. This allows staff to reply to customer inquiries about TDR refund statuses.

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    Original Title

    7-Module-V

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    This document provides instructions for customer care staff to access a module to view TDR and refund statuses. The 3 step summary is: Customer care staff can access the module by opening Internet Explorer, entering the URL and login credentials provided. They can then enter a PNR number to view details of TDRs, special refunds, local refunds, and CCM refunds including processed refund amounts. This allows staff to reply to customer inquiries about TDR refund statuses.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    19 views5 pages

    Module-V (To Be Used by Customer Care Staff) : User Privilege

    Uploaded by

    hemanjali
    This document provides instructions for customer care staff to access a module to view TDR and refund statuses. The 3 step summary is: Customer care staff can access the module by opening Internet Explorer, entering the URL and login credentials provided. They can then enter a PNR number to view details of TDRs, special refunds, local refunds, and CCM refunds including processed refund amounts. This allows staff to reply to customer inquiries about TDR refund statuses.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 5

    MODULE-V (TO BE USED BY CUSTOMER CARE STAFF)

    • Open Internet Explorer Window

    • Type the URL:- http://10.34.20.78/cgi-bin/test.dll/irctc/login/tdr_login.jsp *


    • Type User-id & password in the Login page
    • User-id & password will be provided by IRCTC

    * The system Admin will update all team on any changes or new IP.

    USER PRIVILEGE:-

     Care View

    CARE VIEW:-

     Customer Care staff using this Module shall check the status of TDR/TDR
    Refund Status

     To reply the Customer’s enquiry regarding TDR Refund

     After Entering User-id & Password

     Enter the PNR Number for which to be view the status

    ENTER YOUR USER NAME AND PASSWORD

    CLICK “SUBMIT “BUTTON

    111
    111

    To Be Used By Customer Care Staff


    ENTER THE PNR NUMBER TO VIEW THE TDR DETAIL /REFUND STATUS

    CLICK “GO” BUTTON

    TO VIEW THE TDR DETAILS

    112
    112

    To Be Used By Customer Care Staff


    TO VIEW SPECIAL REFUND DETAILS

     Refund Amount Processed by IRCTC

    TO VIEW LOCAL REFUND DETAILS

     Refund amount processed by IRCTC

    113
    113

    To Be Used By Customer Care Staff


    .

    TO VIEW CCM REFUND DETAILS

     Refund amount Received From Railways

    114
    114

    To Be Used By Customer Care Staff


    115
    115

    To Be Used By Customer Care Staff

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