BUSINESS ETIQUETTE

WHAT IS AN ETIQUETTE?

• Etiquette is a
French word
that means a
“label” or
“ticket.”
• These are
practices and
forms
prescribed by
social
convention or
 BENEFITS OF PRACTICING
ETIQUETTE

• It gives guidelines on How to look

for a job, What to do during
interviews; How to plan meetings
and much more
HOW TO FACE AN INTERVIEW?
 Creating your Resume
• Your Contact Information
• Your Goal or Objective
• Education and Academics
• Skills
• Honors and Awards
• Activities
• Workshops, Seminars and Related
Programs
• Internships, Work-Study Programs
• Work Experience
 Making a good
“First Impression”
• The way you dress is the single biggest
nonverbal communication you make
about yourself.
• Your dress conveys success,
trustworthiness, intelligence and
suitability.
• Lean towards the conservative side of
style.
• Avoid loud colors and printed fabrics
• Make sure your clothes are nicely
pressed.
• Bring an extra tie, shirt just in case.
What should I wear?

I
Don’t
Think
So !!
 Clothing Tips for Men
• Conservative 2-piece
dark suit, navy blue
or medium to dark
gray.
• Long sleeved blue or
white shirt.
• Silk tie
complimenting in
color or style
• Black dress socks
• Dark polished shoes
and matching belt
• Jewellery – No
bracelets, earrings or
large rings.
 Clothing Tips for Women
• Dark conservative
suit. Two piece 1 or 2
button jacket and
knee length skirt,
saree and shalwar
kameez.
• White or light
colored long sleeved
blouse that is not low
cut or sheer.
• Black well polished
shoes with 1 to 1½
inch heels.
• Limited conservative
jewellery and
appropriate makeup.
 Body Language
Do’s Don’ts
• Make frequent • Slouch
eye contact • Cross your arms
• Smile • Tap your feet
• Take notes • Clear your throat
• Keep your hands repeatedly
out of your pocket • Bite your lips or
nails
 Post Interview
• Ask for their Business Card.
• Reflect on how your interview
went.
• Write down important
discussion points.
• Write a thank you letter.
• Follow up with a phone call.
Company Etiquette
TIME MANAGEMENT
• TIME, once it is lost
is gone forever. We
are given 24 hours a
day in which to
accomplish things.
How we use this time
determines how
successful we are.
Some of us manage
our time better than
others and therefore
manage to get more
done in the same
amount of time.
 PROFESSIONALISM IN THE
WORKPLACE

• Every person needs to know how

to be professional in a business
environment as well as to interact
professionally with their colleagues
and customers. This course will
benefit all staff within any working
environment.
 PERMANENT EMPLOYEE

• LOYALTY TOWARDS YOUR COMPANY

• UNDERSTANDING HIERARCHIES IN
COMPANIES

• EMPLOYEE HANDBOOK

• CREDIT CARDS

• KEYS
 OFFICE ETIQUETTES
• Telephone
Etiquette:
Receiving calls

– Etiquette towards
colleagues

– Good office
manners
 Return of property:
• Equipment
• Keys
• Business cards
• Company credit cards
• Manuals, including employee hand book
• Written materials
• Computer generated materials
• Calendars purchased by company
• Office supplies and stationery
Social Etiquette
 INTRODUCTIONS….
While greeting
• STAND WHEN APPROCHED

• SHAKE HANDS FIRMLY

• LOOK INTO THE EYE

• REPEAT NAME FOR CLEARITY

The Finger Squeeze
 The Proper Handshake
• Firmly
• Lasts about 3
seconds
• May be "pumped"
once or twice from
the elbow
• Is released after the
shake, even if the
introduction
continues
• Includes good eye
contact with the
other person
• Hold your drink in
your left hand to
avoid a cold, wet
handshake.
 Benefits of being
Culturally Sensitive

• People respect you

• Less conflict
• Problems are easily solved
• Business is more successful –
meaning more job security
DINING ETIQUETTES
 Basic Table Manners

• Arrive early
• Let’s get seated
• Proper napkin use
• Ordering from the menu
• Minding your posture
• Excusing yourself
• DON’T “graze”
 In Conclusion

• Manners will make the difference

in whether you get that
customer, a promotion, or that
first job!
• Business etiquette is simply
about feeling and showing
kindness and respect for those
around you.  It is about
exercising good judgment.
“There is no accomplishment so
easy to acquire as politeness, and
none more profitable”

-George Bernard Shaw

 THANK YOU.....