People’s Education Society and Trust’s

Belgaum Institute of Management Studies,

MBA, Belgaum.
(Approved by AICTE & Affiliated to Karnataka University Dharwad)

A STUDY ON

“CUSTOMER SATISFACTION AND ITS IMPACT

ON SALES TOWARDS ACC CEMENT ”
AT ACC DEALERS BAILHONGAL
A Report Submitted in Partial Fulfillment of
The Requirement for the Award of
MASTER’S DEGREE IN BUSINESS ADMINISTRATION
2006-2007

Submitted by
GURUNATH KARABHARI
Exam No. MBA05006021

Institute Guide: Company

Guide:

Prof. M. N. MANAK Mr.

GANAGADHAR R
Faculty (Marketing)
PEST’s BIMS, MBA,
Belgaum.
 People’s Education Society and Trust’s

Belgaum Institute of Management Studies, MBA

Adjacent to KUD PG Center, Bhutramanhatti, Belgaum.
(Recognized by AICTE, New Delhi & Affiliated to Karnataka University
Dharwad.)

Certificate

This is to certify that MR. GURUNATH KARABHARI,

K.U.D. Examination No. MBA05006021 of MBA II

Semester has successfully completed his In-plant training

Project 2006-2007 for the months from May 15 to July

15,2006.

Project Guide Director

Date: ______________