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Shana Pope

5751 W. Patterson
Chicago, IL 60634
630-312-9458
Shana_pp@yahoo.com

Objective: To contribute to your company’s success through the use of


exceptional customer service and people skills.

Education: Wilbur Wright College Chicago, IL


A.A.S Degree Criminal Justice
Graduation date: Fall 2011

Skills: Microsoft Office


Excellent customer skills
Exceptional communication skills
Interpersonal and teamwork skills

Certification: Unarmed Security Certificate 2009


PERC card 2009

Experience: Wilbur Wright College Chicago, IL


Student Ambassador/Work study 2010- Present
 Retrieving of documents
 Answering phones
 Greeting students

Potbelly Skokie, IL
Cashier/ Food Prep 2008-2009
 Prepare prep stations to either close or open the store
 Train new coworkers
 Assist customers in choosing their meals
 Promote store details

Home Depot Chicago, IL


Customer Service, Cashier 2006-2007
 Helped customers find items to use properly in their home
 Processed cash and credit card transactions
 Maintained garden area

References available upon request

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