A

Project Report
On
“Customers Perception Towards The Products and Services
Offered by HDFC Bank And Comparative Analysis”
at
“HDFC BANK”

A report submitted to Dr. VSIPS as a partial fulfillment of

Master in Business Administration(MBA)

Submitted To: Submitted By:

Mr. Sandeep Singh Name: Ankur Bajpai
Dr. VSIPS Roll No: 0960770011
Kanpur Batch: 2009-2011

Dr. Virendra Swaroop Institute of Professional Studies,

K- Block Kidwai Nagar, Kanpur.
(0512)2611997, www.vsipskanpur.com
 Table of Contents
 Executive Summary……………………………………..
 Chapter I:
 1.1: Introduction…………………………………….
 1.2: Objectives of the Study…………………………
 1.3: Methodology……………………………………
 Formulation of Hypothesis…………………….
 Sources of Data………………………………...
 Sample size……………………………………..
 Methods of data collection……………………..
 Instrument Used………………………………..
 Tools and Techniques of analysis……………...
 Chapter II: Literature Review
2.1 :Industry Overview……………………………
2.2 :Company Overview…………………………….
 Chapter III: About the Project ………………………..
 Chapter IV: Surveys, Feedback and Data Analysis…
 Chapter V : Suggestions/ Recommendations…………
 Conclusion………………………………………………..
 Bibliography……………………………………………..
 Appendix/
Annexure……………………………………………………