• Lean Management: Highly efficient system of delivery and coding educing erroe in the system to

a great extent
• 5 S Theoy: (A Japanese methodology used in organising workplace)
– Sort: Sorting of dabbas
– Set in order: Setting dabbas in order according to their destination
– Shine: cleanliness and hygiene
– Standardise: Everyone is aware of their responsibilities & transparency in working
– Sustain: Certain strict code of conduct maintained
 Other angles
• Human Resources:
• Human capital: The most vital link in this chain of food delivery is human capital. It’s the
implementation of the process that makes the system work where the Mumbai dabbawallahs
propagates that correct amount of human dependence can yield amazing results.
• Honesty and integrity: The threads of integrity and honesty holds the dabbas together even if is the
lunchtime of the dabbawallahs too.
• Discipine and time management: The dabbawalas are extremely particular about time and realise
the value of every second in the value chain
• Pride towards their work : Taking pride in doing a work and considering themselves as
“annadataas’ keeps the workforce continuously motivated.
• Customer Relationship Management:
The relationship with the customers is the highest priority in the dabbahwallahs business wherein
they maintain a close repo with the customer on the basis of trust and dedication and offer
tiffin on the right time.
• Just in Time: The food is home cooked as well as delivered just in time when it’s the lunch
hours and is still hot