(Gap fill): FORMAL LETTER

23 Willow Street
Frambleton
Suffolk SF5 8BX

5 March 2010
The Director
Leisureland Hotels PLC
409 Piccadilly
London WC2 4WW

Dear Sir or Madam

While _______________ (1) in your hotel in Brighton recently, I _______________ (2) a necklace which,
although of little intrinsic (basic, real, of itself) value, was a great ________________ (3) for me, as it
belonged to my late mother.

I mentioned the ______________ (4) to the manager of the hotel concerned, Mr. Peron, asking him
to _______________ (5) enquiries. Several weeks ____________ (6), I ______________ (7) a letter from
him stating that the necklace had been ______________ (8) and asking me to 'call in' ___________ (9)
any convinience to collect it.

Since then, I have written no _____________ (10) than four times to Mr. Peron, _______________ (11)
that it is not at _____________ (12) convinient for me to travel two hundred miles to _____________
(13) the necklace ____________ (14) person, and asking him to post it to me. I have received no
______________ (15) to any of these letters. May I ask you to _________________ (16) Mr. Peron and
persuade him to ______________ (17) me my necklace as _____________ (18) as possible?

Yours faithfully

Mary Burton

(about 140 words)

KEY

1. staying
2. mislaid
3. loss
4. matter
5. make
6. later
7. received
8. found
9. at
10. fewer
11. explaining
12. all
13. collect
14. in
15. reply
16. contact
17. send
18. soon