RMA preliminary design TimeLink Technology Limited

RMA RMAStatus RMAItem Product

PK ID PK ID PK ID PK Code

OfficeCode FK1 Code FK1 RMAID ID

RMANo Description SINo Version
RMAType CreateBy ProductCode ReleaseDate
Date CreateTime LotNo StatusID
Status LastUpdateBy Serial Descr
AccountCode LastUpdateTime Qty LongDescr
Company Symptom ProductGroup
ContactName RMAReport UoM
Email RMAType CreateBy MinStock
Telephone CreateTime Importance
Fax PK ID LastUpdateBy NonInventory
Address LastUpdateTIme Width
City FK1 Code Length
State Description Height
Zip CreateBy NetWeight
Remark CreateTime GrossWeight
CreateBy LastUpdateBy QtyPerPack
CreateTime LastUpdateTime QtyPerPallet
LastUpdateBy CreateBy
LastUpdateTIme CreateTime
LastUpdateBy
LastUpdateTime
PurchaseMoQ
SalesMoQ
InWarranty
WarrantyPeriod

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RMA preliminary design TimeLink Technology Limited

1. Invoice No. vs Sales Order No.

2. Serial No. (Optional / Support POS)
3. Lot No. (Optional)
4. RMA Date = RMA Request Date
5. RMA Report / Findings – for internal use only
6. RMA Type :
- Warranty repair
- Out-of-warranty repair
- Replacement
- Return for credit
- Not the item ordered
- Defective upon arrival
7. RMA Status: (take reference from Lighthouse)
- Open
- Cancelled
- Unrepaired
- Paid
- Shipped
- Closed
- Completed
8. Approval procedure

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RMA preliminary design TimeLink Technology Limited

RMA Request

Sales Order
(Normal / No Stock Return?
Replacement)

Yes

Delivery Order Stock In

No

Sales Invoice Maintenance? Yes Stock Out Manufacturing

No

Return For
Purchase Return Yes Scrap
Credit?

Yes No

Sales Return Debit Note New Parts?

Yes

Credit Note Warranty?

No

Sales Order For

Yes
Client

No

Purchase Order
For Vendor

Parts Receive

Maintenance
Finish

Stock In

Stock Out