150

Lampiran 3.
Statistik Deskriptif

Jenis Kelamin

Cumulative
Frequency Percent Valid Percent Percent
Valid laki-laki 120 68.6 68.6 68.6
perempuan 55 31.4 31.4 100.0
Total 175 100.0 100.0

Umur

Cumulative
Frequency Percent Valid Percent Percent
Valid 18-21 thn 2 1.1 1.1 1.1
22-25 thn 18 10.3 10.3 11.4
26-29 thn 33 18.9 18.9 30.3
30-33 thn 31 17.7 17.7 48.0
34-37 thn 16 9.1 9.1 57.1
38-41 thn 29 16.6 16.6 73.7
42-45 thn 22 12.6 12.6 86.3
46-49 thn 12 6.9 6.9 93.1
50-53 thn 9 5.1 5.1 98.3
54-57 thn 1 .6 .6 98.9
58-61 thn 2 1.1 1.1 100.0
Total 175 100.0 100.0

Pendidikan

Cumulative
Frequency Percent Valid Percent Percent
Valid SD 15 8.6 8.6 8.6
SMP 49 28.0 28.0 36.6
SMA/SMK 109 62.3 62.3 98.9
D3/Akademi 1 .6 .6 99.4
S1 1 .6 .6 100.0
Total 175 100.0 100.0

Status Pernikahan

Cumulative
Frequency Percent Valid Percent Percent
Valid menikah 148 84.6 84.6 84.6
bujangan 22 12.6 12.6 97.1
duda 1 .6 .6 97.7
janda 4 2.3 2.3 100.0
Total 175 100.0 100.0
 151

Masa Kerja

Cumulative
Frequency Percent Valid Percent Percent
Valid < 1 thn 2 1.1 1.1 1.1
1-3 thn 4 2.3 2.3 3.4
4-6 thn 35 20.0 20.0 23.4
7-9 thn 10 5.7 5.7 29.1
10-12 thn 36 20.6 20.6 49.7
13-15 thn 25 14.3 14.3 64.0
16-18 thn 9 5.1 5.1 69.1
19-21 thn 13 7.4 7.4 76.6
22-24 thn 36 20.6 20.6 97.1
25-27 thn 3 1.7 1.7 98.9
28-30 thn 2 1.1 1.1 100.0
Total 175 100.0 100.0

Status Kepegawaian

Cumulative
Frequency Percent Valid Percent Percent
Valid pegawai 51 29.1 29.1 29.1
operator 45 25.7 25.7 54.9
non operator 12 6.9 6.9 61.7
karyawan 66 37.7 37.7 99.4
kontrak 1 .6 .6 100.0
Total 175 100.0 100.0

X11

Cumulative
Frequency Percent Valid Percent Percent
Valid 1.00 6 3.4 3.4 3.4
2.00 8 4.6 4.6 8.0
3.00 2 1.1 1.1 9.1
4.00 99 56.6 56.6 65.7
5.00 60 34.3 34.3 100.0
Total 175 100.0 100.0

X12

Cumulative
Frequency Percent Valid Percent Percent
Valid 1.00 6 3.4 3.4 3.4
2.00 14 8.0 8.0 11.4
3.00 22 12.6 12.6 24.0
4.00 91 52.0 52.0 76.0
5.00 42 24.0 24.0 100.0
Total 175 100.0 100.0
 152

X13

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 2 1.1 1.1 1.1
4.00 51 29.1 29.1 30.3
5.00 122 69.7 69.7 100.0
Total 175 100.0 100.0

X14

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 4 2.3 2.3 2.3
3.00 8 4.6 4.6 6.9
4.00 96 54.9 54.9 61.7
5.00 67 38.3 38.3 100.0
Total 175 100.0 100.0

X15

Cumulative
Frequency Percent Valid Percent Percent
Valid 1.00 2 1.1 1.1 1.1
2.00 9 5.1 5.1 6.3
3.00 9 5.1 5.1 11.4
4.00 89 50.9 50.9 62.3
5.00 66 37.7 37.7 100.0
Total 175 100.0 100.0

X16

Cumulative
Frequency Percent Valid Percent Percent
Valid 1.00 1 .6 .6 .6
2.00 12 6.9 6.9 7.4
3.00 19 10.9 10.9 18.3
4.00 85 48.6 48.6 66.9
5.00 58 33.1 33.1 100.0
Total 175 100.0 100.0

X17

Cumulative
Frequency Percent Valid Percent Percent
Valid 1.00 2 1.1 1.1 1.1
2.00 3 1.7 1.7 2.9
3.00 8 4.6 4.6 7.4
4.00 72 41.1 41.1 48.6
5.00 90 51.4 51.4 100.0
Total 175 100.0 100.0
 153

X21

Cumulative
Frequency Percent Valid Percent Percent
Valid 1.00 2 1.1 1.1 1.1
3.00 2 1.1 1.1 2.3
4.00 69 39.4 39.4 41.7
5.00 102 58.3 58.3 100.0
Total 175 100.0 100.0

X22

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 4 2.3 2.3 2.3
3.00 2 1.1 1.1 3.4
4.00 83 47.4 47.4 50.9
5.00 86 49.1 49.1 100.0
Total 175 100.0 100.0

X23

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 2 1.1 1.1 1.1
3.00 17 9.7 9.7 10.9
4.00 89 50.9 50.9 61.7
5.00 67 38.3 38.3 100.0
Total 175 100.0 100.0

X24

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 2 1.1 1.1 1.1
3.00 2 1.1 1.1 2.3
4.00 54 30.9 30.9 33.1
5.00 117 66.9 66.9 100.0
Total 175 100.0 100.0

X25

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 1 .6 .6 .6
3.00 7 4.0 4.0 4.6
4.00 94 53.7 53.7 58.3
5.00 73 41.7 41.7 100.0
Total 175 100.0 100.0
 154

X31

Cumulative
Frequency Percent Valid Percent Percent
Valid 1.00 1 .6 .6 .6
4.00 40 22.9 22.9 23.4
5.00 134 76.6 76.6 100.0
Total 175 100.0 100.0

X32

Cumulative
Frequency Percent Valid Percent Percent
Valid 3.00 8 4.6 4.6 4.6
4.00 91 52.0 52.0 56.6
5.00 76 43.4 43.4 100.0
Total 175 100.0 100.0

X33

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 4 2.3 2.3 2.3
3.00 4 2.3 2.3 4.6
4.00 72 41.1 41.1 45.7
5.00 95 54.3 54.3 100.0
Total 175 100.0 100.0

X34

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 2 1.1 1.1 1.1
3.00 4 2.3 2.3 3.4
4.00 67 38.3 38.3 41.7
5.00 102 58.3 58.3 100.0
Total 175 100.0 100.0

X35

Cumulative
Frequency Percent Valid Percent Percent
Valid 3.00 8 4.6 4.6 4.6
4.00 82 46.9 46.9 51.4
5.00 85 48.6 48.6 100.0
Total 175 100.0 100.0
 155

X36

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 4 2.3 2.3 2.3
3.00 10 5.7 5.7 8.0
4.00 83 47.4 47.4 55.4
5.00 78 44.6 44.6 100.0
Total 175 100.0 100.0

X41

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 2 1.1 1.1 1.1
3.00 11 6.3 6.3 7.4
4.00 93 53.1 53.1 60.6
5.00 69 39.4 39.4 100.0
Total 175 100.0 100.0

X42

Cumulative
Frequency Percent Valid Percent Percent
Valid 1.00 1 .6 .6 .6
2.00 20 11.4 11.4 12.0
3.00 17 9.7 9.7 21.7
4.00 82 46.9 46.9 68.6
5.00 55 31.4 31.4 100.0
Total 175 100.0 100.0

X43

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 8 4.6 4.6 4.6
3.00 15 8.6 8.6 13.1
4.00 97 55.4 55.4 68.6
5.00 55 31.4 31.4 100.0
Total 175 100.0 100.0

X44

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 17 9.7 9.7 9.7
3.00 22 12.6 12.6 22.3
4.00 88 50.3 50.3 72.6
5.00 48 27.4 27.4 100.0
Total 175 100.0 100.0
 156

X45

Cumulative
Frequency Percent Valid Percent Percent
Valid 1.00 4 2.3 2.3 2.3
2.00 24 13.7 13.7 16.0
3.00 22 12.6 12.6 28.6
4.00 86 49.1 49.1 77.7
5.00 39 22.3 22.3 100.0
Total 175 100.0 100.0

X51

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 23 13.1 13.1 13.1
3.00 20 11.4 11.4 24.6
4.00 86 49.1 49.1 73.7
5.00 46 26.3 26.3 100.0
Total 175 100.0 100.0

X52

Cumulative
Frequency Percent Valid Percent Percent
Valid 1.00 1 .6 .6 .6
2.00 4 2.3 2.3 2.9
3.00 14 8.0 8.0 10.9
4.00 97 55.4 55.4 66.3
5.00 59 33.7 33.7 100.0
Total 175 100.0 100.0

X53

Cumulative
Frequency Percent Valid Percent Percent
Valid 1.00 23 13.1 13.1 13.1
2.00 60 34.3 34.3 47.4
3.00 37 21.1 21.1 68.6
4.00 36 20.6 20.6 89.1
5.00 19 10.9 10.9 100.0
Total 175 100.0 100.0
 157

X54

Cumulative
Frequency Percent Valid Percent Percent
Valid 1.00 3 1.7 1.7 1.7
2.00 18 10.3 10.3 12.0
3.00 36 20.6 20.6 32.6
4.00 84 48.0 48.0 80.6
5.00 34 19.4 19.4 100.0
Total 175 100.0 100.0

X55

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 19 10.9 10.9 10.9
3.00 21 12.0 12.0 22.9
4.00 97 55.4 55.4 78.3
5.00 38 21.7 21.7 100.0
Total 175 100.0 100.0

X56

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 17 9.7 9.7 9.7
3.00 30 17.1 17.1 26.9
4.00 90 51.4 51.4 78.3
5.00 38 21.7 21.7 100.0
Total 175 100.0 100.0

X61

Cumulative
Frequency Percent Valid Percent Percent
Valid 1.00 1 .6 .6 .6
2.00 12 6.9 6.9 7.4
3.00 19 10.9 10.9 18.3
4.00 83 47.4 47.4 65.7
5.00 60 34.3 34.3 100.0
Total 175 100.0 100.0
 158

X62

Cumulative
Frequency Percent Valid Percent Percent
Valid 1.00 1 .6 .6 .6
2.00 11 6.3 6.3 6.9
3.00 8 4.6 4.6 11.4
4.00 90 51.4 51.4 62.9
5.00 65 37.1 37.1 100.0
Total 175 100.0 100.0

X63

Cumulative
Frequency Percent Valid Percent Percent
Valid 1.00 1 .6 .6 .6
2.00 5 2.9 2.9 3.4
3.00 18 10.3 10.3 13.7
4.00 96 54.9 54.9 68.6
5.00 55 31.4 31.4 100.0
Total 175 100.0 100.0

X71

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 6 3.4 3.4 3.4
3.00 20 11.4 11.4 14.9
4.00 96 54.9 54.9 69.7
5.00 53 30.3 30.3 100.0
Total 175 100.0 100.0

X72

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 5 2.9 2.9 2.9
3.00 13 7.4 7.4 10.3
4.00 100 57.1 57.1 67.4
5.00 57 32.6 32.6 100.0
Total 175 100.0 100.0

X73

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 9 5.1 5.1 5.1
3.00 16 9.1 9.1 14.3
4.00 91 52.0 52.0 66.3
5.00 59 33.7 33.7 100.0
Total 175 100.0 100.0
 159

Y1

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 2 1.1 1.1 1.1
3.00 15 8.6 8.6 9.7
4.00 81 46.3 46.3 56.0
5.00 77 44.0 44.0 100.0
Total 175 100.0 100.0

Y2

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 1 .6 .6 .6
3.00 5 2.9 2.9 3.4
4.00 84 48.0 48.0 51.4
5.00 85 48.6 48.6 100.0
Total 175 100.0 100.0

Y3

Cumulative
Frequency Percent Valid Percent Percent
Valid 3.00 7 4.0 4.0 4.0
4.00 73 41.7 41.7 45.7
5.00 95 54.3 54.3 100.0
Total 175 100.0 100.0

Y4

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 1 .6 .6 .6
3.00 11 6.3 6.3 6.9
4.00 105 60.0 60.0 66.9
5.00 58 33.1 33.1 100.0
Total 175 100.0 100.0

Y5

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 9 5.1 5.1 5.1
3.00 20 11.4 11.4 16.6
4.00 102 58.3 58.3 74.9
5.00 44 25.1 25.1 100.0
Total 175 100.0 100.0
 160

Y6

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 3 1.7 1.7 1.7
3.00 9 5.1 5.1 6.9
4.00 98 56.0 56.0 62.9
5.00 65 37.1 37.1 100.0
Total 175 100.0 100.0

Y7

Cumulative
Frequency Percent Valid Percent Percent
Valid 1.00 1 .6 .6 .6
2.00 25 14.3 14.3 14.9
3.00 37 21.1 21.1 36.0
4.00 92 52.6 52.6 88.6
5.00 20 11.4 11.4 100.0
Total 175 100.0 100.0

Y8

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 4 2.3 2.3 2.3
3.00 4 2.3 2.3 4.6
4.00 79 45.1 45.1 49.7
5.00 88 50.3 50.3 100.0
Total 175 100.0 100.0

Y9

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 14 8.0 8.0 8.0
3.00 23 13.1 13.1 21.1
4.00 107 61.1 61.1 82.3
5.00 31 17.7 17.7 100.0
Total 175 100.0 100.0

Y10

Cumulative
Frequency Percent Valid Percent Percent
Valid 1.00 1 .6 .6 .6
2.00 14 8.0 8.0 8.6
3.00 22 12.6 12.6 21.1
4.00 103 58.9 58.9 80.0
5.00 35 20.0 20.0 100.0
Total 175 100.0 100.0
 161

Y11

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 8 4.6 4.6 4.6
3.00 7 4.0 4.0 8.6
4.00 76 43.4 43.4 52.0
5.00 84 48.0 48.0 100.0
Total 175 100.0 100.0

Y12

Cumulative
Frequency Percent Valid Percent Percent
Valid 3.00 2 1.1 1.1 1.1
4.00 64 36.6 36.6 37.7
5.00 109 62.3 62.3 100.0
Total 175 100.0 100.0

Y13

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 4 2.3 2.3 2.3
3.00 3 1.7 1.7 4.0
4.00 106 60.6 60.6 64.6
5.00 62 35.4 35.4 100.0
Total 175 100.0 100.0

Y14

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 6 3.4 3.4 3.4
3.00 11 6.3 6.3 9.7
4.00 97 55.4 55.4 65.1
5.00 61 34.9 34.9 100.0
Total 175 100.0 100.0

Y15

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 7 4.0 4.0 4.0
3.00 9 5.1 5.1 9.1
4.00 98 56.0 56.0 65.1
5.00 61 34.9 34.9 100.0
Total 175 100.0 100.0
 162

Y16

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 4 2.3 2.3 2.3
3.00 31 17.7 17.7 20.0
4.00 103 58.9 58.9 78.9
5.00 37 21.1 21.1 100.0
Total 175 100.0 100.0

Y17

Cumulative
Frequency Percent Valid Percent Percent
Valid 1.00 1 .6 .6 .6
2.00 7 4.0 4.0 4.6
3.00 36 20.6 20.6 25.1
4.00 94 53.7 53.7 78.9
5.00 37 21.1 21.1 100.0
Total 175 100.0 100.0

Fokus Pada Konsumen (X1)

Cumulative
Frequency Percent Valid Percent Percent
Valid 19.00 2 1.1 1.1 1.1
22.00 2 1.1 1.1 2.3
23.00 3 1.7 1.7 4.0
24.00 7 4.0 4.0 8.0
25.00 5 2.9 2.9 10.9
26.00 15 8.6 8.6 19.4
27.00 11 6.3 6.3 25.7
28.00 21 12.0 12.0 37.7
29.00 15 8.6 8.6 46.3
30.00 16 9.1 9.1 55.4
31.00 23 13.1 13.1 68.6
32.00 19 10.9 10.9 79.4
33.00 12 6.9 6.9 86.3
34.00 9 5.1 5.1 91.4
35.00 15 8.6 8.6 100.0
Total 175 100.0 100.0
 163

Perbaikan Berkelanjutan (X2)

Cumulative
Frequency Percent Valid Percent Percent
Valid 16.00 2 1.1 1.1 1.1
17.00 4 2.3 2.3 3.4
18.00 2 1.1 1.1 4.6
19.00 8 4.6 4.6 9.1
20.00 20 11.4 11.4 20.6
21.00 30 17.1 17.1 37.7
22.00 22 12.6 12.6 50.3
23.00 30 17.1 17.1 67.4
24.00 26 14.9 14.9 82.3
25.00 31 17.7 17.7 100.0
Total 175 100.0 100.0

Komitmen Manajemen (X3)

Cumulative
Frequency Percent Valid Percent Percent
Valid 20.00 4 2.3 2.3 2.3
21.00 3 1.7 1.7 4.0
22.00 6 3.4 3.4 7.4
23.00 4 2.3 2.3 9.7
24.00 20 11.4 11.4 21.1
25.00 14 8.0 8.0 29.1
26.00 16 9.1 9.1 38.3
27.00 21 12.0 12.0 50.3
28.00 21 12.0 12.0 62.3
29.00 35 20.0 20.0 82.3
30.00 31 17.7 17.7 100.0
Total 175 100.0 100.0
 164

Pelatihan (X4)

Cumulative
Frequency Percent Valid Percent Percent
Valid 10.00 1 .6 .6 .6
12.00 3 1.7 1.7 2.3
13.00 3 1.7 1.7 4.0
14.00 2 1.1 1.1 5.1
15.00 2 1.1 1.1 6.3
16.00 11 6.3 6.3 12.6
17.00 8 4.6 4.6 17.1
18.00 16 9.1 9.1 26.3
19.00 18 10.3 10.3 36.6
20.00 32 18.3 18.3 54.9
21.00 19 10.9 10.9 65.7
22.00 24 13.7 13.7 79.4
23.00 10 5.7 5.7 85.1
24.00 10 5.7 5.7 90.9
25.00 16 9.1 9.1 100.0
Total 175 100.0 100.0

Pemberdayaan Karyawan (X5)

Cumulative
Frequency Percent Valid Percent Percent
Valid 12.00 1 .6 .6 .6
13.00 4 2.3 2.3 2.9
14.00 3 1.7 1.7 4.6
15.00 2 1.1 1.1 5.7
16.00 4 2.3 2.3 8.0
17.00 6 3.4 3.4 11.4
18.00 14 8.0 8.0 19.4
19.00 7 4.0 4.0 23.4
20.00 6 3.4 3.4 26.9
21.00 13 7.4 7.4 34.3
22.00 31 17.7 17.7 52.0
23.00 14 8.0 8.0 60.0
24.00 16 9.1 9.1 69.1
25.00 17 9.7 9.7 78.9
26.00 11 6.3 6.3 85.1
27.00 9 5.1 5.1 90.3
28.00 7 4.0 4.0 94.3
29.00 5 2.9 2.9 97.1
30.00 5 2.9 2.9 100.0
Total 175 100.0 100.0
 165

Perbandingan Kinerja (X6)

Cumulative
Frequency Percent Valid Percent Percent
Valid 6.00 4 2.3 2.3 2.3
7.00 3 1.7 1.7 4.0
8.00 2 1.1 1.1 5.1
9.00 8 4.6 4.6 9.7
10.00 11 6.3 6.3 16.0
11.00 10 5.7 5.7 21.7
12.00 62 35.4 35.4 57.1
13.00 15 8.6 8.6 65.7
14.00 22 12.6 12.6 78.3
15.00 38 21.7 21.7 100.0
Total 175 100.0 100.0

Penggunaan Piranti Statistik (X7)

Cumulative
Frequency Percent Valid Percent Percent
Valid 6.00 2 1.1 1.1 1.1
7.00 3 1.7 1.7 2.9
9.00 8 4.6 4.6 7.4
10.00 7 4.0 4.0 11.4
11.00 11 6.3 6.3 17.7
12.00 61 34.9 34.9 52.6
13.00 29 16.6 16.6 69.1
14.00 35 20.0 20.0 89.1
15.00 19 10.9 10.9 100.0
Total 175 100.0 100.0
 166

Budaya Kualitas (Y)

Cumulative
Frequency Percent Valid Percent Percent
Valid 52.00 1 .6 .6 .6
56.00 3 1.7 1.7 2.3
57.00 3 1.7 1.7 4.0
58.00 2 1.1 1.1 5.1
59.00 2 1.1 1.1 6.3
60.00 5 2.9 2.9 9.1
61.00 2 1.1 1.1 10.3
62.00 2 1.1 1.1 11.4
63.00 2 1.1 1.1 12.6
64.00 3 1.7 1.7 14.3
65.00 6 3.4 3.4 17.7
66.00 5 2.9 2.9 20.6
67.00 6 3.4 3.4 24.0
68.00 14 8.0 8.0 32.0
69.00 14 8.0 8.0 40.0
70.00 8 4.6 4.6 44.6
71.00 12 6.9 6.9 51.4
72.00 15 8.6 8.6 60.0
73.00 7 4.0 4.0 64.0
74.00 9 5.1 5.1 69.1
75.00 12 6.9 6.9 76.0
76.00 4 2.3 2.3 78.3
77.00 4 2.3 2.3 80.6
78.00 5 2.9 2.9 83.4
79.00 7 4.0 4.0 87.4
80.00 3 1.7 1.7 89.1
81.00 2 1.1 1.1 90.3
82.00 5 2.9 2.9 93.1
83.00 7 4.0 4.0 97.1
84.00 1 .6 .6 97.7
85.00 4 2.3 2.3 100.0
Total 175 100.0 100.0
 167

Descriptive Statistics

N Minimum Maximum Mean Std. Deviation

X11 175 1.00 5.00 4.1371 .91195
X12 175 1.00 5.00 3.8514 .98884
X13 175 2.00 5.00 4.6743 .53838
X14 175 2.00 5.00 4.2914 .66149
X15 175 1.00 5.00 4.1886 .84001
X16 175 1.00 5.00 4.0686 .87486
X17 175 1.00 5.00 4.4000 .75810
X21 175 1.00 5.00 4.5371 .64107
X22 175 2.00 5.00 4.4343 .63876
X23 175 2.00 5.00 4.2629 .67768
X24 175 2.00 5.00 4.6343 .57031
X25 175 2.00 5.00 4.3657 .59012
X31 175 1.00 5.00 4.7486 .50819
X32 175 3.00 5.00 4.3886 .57524
X33 175 2.00 5.00 4.4743 .65930
X34 175 2.00 5.00 4.5371 .60415
X35 175 3.00 5.00 4.4400 .58290
X36 175 2.00 5.00 4.3429 .69244
X41 175 2.00 5.00 4.3086 .64030
X42 175 1.00 5.00 3.9714 .96149
X43 175 2.00 5.00 4.1371 .75319
X44 175 2.00 5.00 3.9543 .88938
X45 175 1.00 5.00 3.7543 1.02395
X51 175 2.00 5.00 3.8857 .94600
X52 175 1.00 5.00 4.1943 .72474
X53 175 1.00 5.00 2.8171 1.21804
X54 175 1.00 5.00 3.7314 .94801
X55 175 2.00 5.00 3.8800 .87257
X56 175 2.00 5.00 3.8514 .87144
X61 175 1.00 5.00 4.0800 .88044
X62 175 1.00 5.00 4.1829 .83097
X63 175 1.00 5.00 4.1371 .75319
X71 175 2.00 5.00 4.1200 .73688
X72 175 2.00 5.00 4.1943 .69230
X73 175 2.00 5.00 4.1429 .78575
Valid N (listwise) 175
 168

Descriptive Statistics

N Minimum Maximum Mean Std. Deviation

Y1 175 2.00 5.00 4.3314 .68135
Y2 175 2.00 5.00 4.4457 .58346
Y3 175 3.00 5.00 4.5029 .57610
Y4 175 2.00 5.00 4.2571 .59417
Y5 175 2.00 5.00 4.0343 .75732
Y6 175 2.00 5.00 4.2857 .64199
Y7 175 1.00 5.00 3.6000 .89056
Y8 175 2.00 5.00 4.4343 .65651
Y9 175 2.00 5.00 3.8857 .78680
Y10 175 1.00 5.00 3.8971 .83097
Y11 175 2.00 5.00 4.3486 .76465
Y12 175 3.00 5.00 4.6114 .51180
Y13 175 2.00 5.00 4.2914 .61652
Y14 175 2.00 5.00 4.2171 .71014
Y15 175 2.00 5.00 4.2171 .71819
Y16 175 2.00 5.00 3.9886 .69471
Y17 175 1.00 5.00 3.9086 .78980
Fokus Pada Konsumen (X1) 175 19.00 35.00 29.6114 3.41698
Perbaikan Berkelanjutan (X2) 175 16.00 25.00 22.2343 2.12996
Komitmen Manajemen (X3) 175 20.00 30.00 26.9314 2.63615
Pelatihan (X4) 175 10.00 25.00 20.1257 3.08243
Pemberdayaan Karyawan (X5) 175 12.00 30.00 22.3600 3.98151
Perbandingan Kinerja (X6) 175 6.00 15.00 12.4000 2.13617
Penggunaan Piranti Statistik (X7) 175 6.00 15.00 12.4571 1.79627
Budaya Kualitas (Y) 175 52.00 85.00 71.2571 6.93543
Valid N (listwise) 175