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PREVIOUS EMPLOYMENT

PRTA (Positive Response Telemarketing Agency)

St Leonards, Sydney NSW
May 2009-September 2009

Telemarketing

 Selling products to customers with a wide range of water equipments to help people
save money and water.

 Established rapport with many customers and generating 5-10 leads daily;
contributing to an increase in sales for the company.

 Explained products and services, and handled customer queries.

 Displayed excellent communication skills and manners all time while engaging with
customers.
McDonald’s Australia
Circular Quay, Sydney NSW
November 2007- October 2008

Customer service
 Providing assistance to customers with order taking.

 Taking initiative to up sell to customers; increasing sales.

 Handled complaints and wrong/incomplete orders promptly and diligently.

 Displayed professional mannerism to customers at all times.

Indonesian Harmony day (Volunteer Work)

Marrickville West, Sydney NSW
May 2nd 2009
Ticket /car booth

 Producing and selling tickets to visitors and guests, assisting entry to the festival.
 Informing visitors/guests with main attractions and special events.

 Handing out brochures and merchandise to visitors/guests.

 Maintained the cash register and money.

EDUCATION

2009- Current Lidcombe TAFE

 Completing IT Networking (Diploma)

2007-2008 North Sydney TAFE

 Studied IT programming

2002-2007 Picnic Point High

 Completed HSC (Higher School Certificate)

SKILLS AND ABILITIES

 Able to confidently interact with clients and customers.

 Excellent written and verbal communication skills acquired via study and customer
service work.
 Display professional mannerism at all times.
 Understand basic mathematical operations.

TECHNICAL SKILLS

 Extensive Knowledge with Windows XP/Server/Linux.

 Excellent knowledge with Microsoft Office (Word, Excel , Access , Visio , etc.).
 Able to produce professional user/technical documentation.
 Understand basic programming language (HTML, CSS, XHTML, PHP).

HOBBIES AND INTERESTS

 Grow and learn

 Technology
 Socialise