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Communication: Say What You Mean, Mean What You Say
Communication: Say What You Mean, Mean What You Say
communication.”
So who is at fault ?
Spitzberg 1994
What is communication?
David W. Johnson, Frank P. Johnson, Joining Together, Allyn and Bacon, 1994,
p.130
What is effective communication?
SENDER
ENCODING
RECEIVER
Is the message you send the
message received?
Message Message
you send received
MESSAGE MESSAGE
YOU SEND 5 Levels of RECEIVED
Communication
IH
5 Levels of Communication
IH
5 Levels of Communication
2nd Level: What the SPEAKER
Greetings, thought he said.
cutie pie!
5 Levels of Communication
I’m
3 Level: What the HEARER
rd
looking
thought he said. so good!
What a great
5 Levels of Communication
day!
Level 4: What the SPEAKER
meant to say.
5 Levels of Communication
5. What the HEARER Want
wanted to hear to go
out?
What she heard
What he said
The importance of communication:
Communicating is a two-way
activity in which feedback is vital.
Myths and realities about the
nature of communication
• Attitudes
• Background
• Experiences that affect the decoding
process
• Environmental sounds
– static, traffic
• Speech problems
– stammering, whiney voice
• Annoying or distracting mannerisms
– mumbling, soft voice
Interpersonal Oral
Communication
Activity